This bingo card has a free space and 24 words: What do the Access to Funds Requirements cover? What are the exceptions where Access to Funds do not apply? Under Access to Funds, what is the process for applying access to $100 when depositing multiple cheques (i.e., a batch)?, What written and verbal disclosures are required for a new preapproved Credit Card? What must you specifically ask and complete with the customer to get their consent to proceed with accepting the offer?, How do you negotiate a cheque? What do you need to review before proceeding?, What is the process to complete a Release from Liability form for a large cash withdrawal? What happens if a customer refuses to sign?, o sign? What is the limit to cash a Federal Government cheque for a customer or non-customer? Under what scenarios can you refuse to cash a Federal Government Cheque? If you do refuse, what must you provide the customer? Where do you find the list, How do I navigate on the B-Web to the Regulatory Support Centre (RSC) Landing Page? What type of information can I find here?, What due diligence must you complete before sending an outgoing wire payment? Supervisors: What steps must you complete for wires =/> $50,000 (CDN equivalent)?, What must you verbally disclose to the customer when you provide them with the EasyAccess Customer Confirmation (EACC) and Access Agreement for issuing a new Access Card?, What is the criteria for submission of a cheque to Cheque Verification Service (CVS)? When is a cheque automatically sent to CVS?, Show me where the Branch Business Continuity Guide & Red Emergency Handbooks are located? What do they contain, How do you submit a cheque to CVS?, Do you know your initialing limit & privileges? Have you attested to your initialing limit & privileges with a manager?, What steps would you take in the event of an Emergency and/or Robbery situation? Who must the Branch Manager or branch delegate contact after a robbery?, Show me where the Decoy devices are located in our branch?, What happens if a cheque is payable to an account holder and another person? What happens if a cheque is payable to an individual and a business?, Tell me about TD's Hold Funds Policy? Following these guidelines, under which scenario where you follow the policy do you need to provide a Letter of Refusal?, What verbal and written disclosures do you provide a customer when selling Overdraft Protection (ODP)?, What and When would you submit an Unusual Transaction Report (UTR)? What is "Seniors Code" and what are obligations related to it? Show me where to find more information on it and red flags t, What is "Seniors Code" and what are obligations related to it? Show me where to find more information on it and red flags to consider., What verbal disclosures do you provide when switching a Service Plan?, Under what regulation are customers allowed to request and what are the steps to follow if a customer makes a request to access their personal information?, Which account(s) does TD offer to meet the Bank's public commitment to provide a Low-Cost Account . What groups must you provide the account to at No Cost?, Show me how to add a non-customer to the Do not Call List (DNCL)? and How and where do you record and manage customer complaints? What are you required to provide the customer once you have recorded? If the customer is not satisfied with the solution you have provided, what must you do next?.
Keenan | AUDIT | Scavenger Hunt BANKO | Scavenger Hunt BANKO | Audit Question Bingo
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