What is the criteriafor submission of acheque to ChequeVerification Service(CVS)? When is acheque automaticallysent to CVS? Tell me about TD'sHold Funds Policy?Following theseguidelines, underwhichscenario where youfollow the policy doyou need to provide aLetter of Refusal?How and where do you recordandmanage customercomplaints? What areyou required to provide thecustomeronce you have recorded? Ifthe customeris not satisfied with thesolution you haveprovided, what must you donext?What must you verballydisclose to thecustomer when you providethem withthe EasyAccess CustomerConfirmation(EACC) and AccessAgreement forissuing a new AccessCard? What and When would yousubmit anUnusual TransactionReport (UTR)?What is "Seniors Code"and what areobligations related to it?Show me whereto find more information onit and red flagstShow mewhere theDecoy devicesarelocated in ourbranch? How doyou submita chequeto CVS?What steps would youtake in the eventof an Emergencyand/or Robberysituation?Who must the BranchManager or branchdelegate contact aftera robbery? Show me howto add a non-customer tothe Do not CallList (DNCL)? What is the processto complete aRelease from Liabilityform for a largecash withdrawal?What happens if acustomer refuses tosign?What do the Access to FundsRequirements cover?What are the exceptionswhere Access toFunds do not apply?Under Access to Funds, whatis theprocess for applying access to$100 whendepositing multiple cheques(i.e., abatch)?Under what regulationare customersallowed to request andwhat are the stepsto follow if a customermakes a request toaccess their personalinformation?How do younegotiate acheque? What doyou need toreview beforeproceeding? What verbal andwritten disclosures doyou provide acustomer whensellingOverdraft Protection(ODP)?What verbaldisclosures doyou providewhen switchinga Service Plan?osign?What is the limit to cash a FederalGovernment cheque for a customerornon-customer? Under what scenarioscanyou refuse to cash a FederalGovernmentCheque? If you do refuse, what mustyouprovide the customer? Where do youfindthe listWhat due diligencemust you completebefore sending anoutgoing wirepayment? Supervisors:What steps mustyou complete for wires=/> $50,000(CDN equivalent)? Show me where theBranch BusinessContinuity Guide &Red EmergencyHandbooks arelocated? What dotheycontainWhat happens if acheque is payable toan account holderand another person?What happens if acheque is payable toan individual and abusiness? Do you know yourinitialing limit &privileges? Haveyou attested to yourinitialing limit &privileges with amanager? What is "SeniorsCode" and what areobligations related toit? Show me whereto find moreinformation on it andred flagsto consider. Which account(s) doesTD offer to meetthe Bank's publiccommitment to provideaLow-Cost Account .What groups mustyou provide theaccount to at No Cost?How do I navigate onthe B-Web to theRegulatory SupportCentre (RSC)Landing Page? Whattype of informationcan I find here? What written and verbaldisclosures arerequired for a newpreapproved CreditCard? What must youspecifically ask andcomplete with the customerto get theirconsent to proceed withaccepting theoffer? What is the criteriafor submission of acheque to ChequeVerification Service(CVS)? When is acheque automaticallysent to CVS? Tell me about TD'sHold Funds Policy?Following theseguidelines, underwhichscenario where youfollow the policy doyou need to provide aLetter of Refusal?How and where do you recordandmanage customercomplaints? What areyou required to provide thecustomeronce you have recorded? Ifthe customeris not satisfied with thesolution you haveprovided, what must you donext?What must you verballydisclose to thecustomer when you providethem withthe EasyAccess CustomerConfirmation(EACC) and AccessAgreement forissuing a new AccessCard? What and When would yousubmit anUnusual TransactionReport (UTR)?What is "Seniors Code"and what areobligations related to it?Show me whereto find more information onit and red flagstShow mewhere theDecoy devicesarelocated in ourbranch? How doyou submita chequeto CVS?What steps would youtake in the eventof an Emergencyand/or Robberysituation?Who must the BranchManager or branchdelegate contact aftera robbery? Show me howto add a non-customer tothe Do not CallList (DNCL)? What is the processto complete aRelease from Liabilityform for a largecash withdrawal?What happens if acustomer refuses tosign?What do the Access to FundsRequirements cover?What are the exceptionswhere Access toFunds do not apply?Under Access to Funds, whatis theprocess for applying access to$100 whendepositing multiple cheques(i.e., abatch)?Under what regulationare customersallowed to request andwhat are the stepsto follow if a customermakes a request toaccess their personalinformation?How do younegotiate acheque? What doyou need toreview beforeproceeding? What verbal andwritten disclosures doyou provide acustomer whensellingOverdraft Protection(ODP)?What verbaldisclosures doyou providewhen switchinga Service Plan?osign?What is the limit to cash a FederalGovernment cheque for a customerornon-customer? Under what scenarioscanyou refuse to cash a FederalGovernmentCheque? If you do refuse, what mustyouprovide the customer? Where do youfindthe listWhat due diligencemust you completebefore sending anoutgoing wirepayment? Supervisors:What steps mustyou complete for wires=/> $50,000(CDN equivalent)? Show me where theBranch BusinessContinuity Guide &Red EmergencyHandbooks arelocated? What dotheycontainWhat happens if acheque is payable toan account holderand another person?What happens if acheque is payable toan individual and abusiness? Do you know yourinitialing limit &privileges? Haveyou attested to yourinitialing limit &privileges with amanager? What is "SeniorsCode" and what areobligations related toit? Show me whereto find moreinformation on it andred flagsto consider. Which account(s) doesTD offer to meetthe Bank's publiccommitment to provideaLow-Cost Account .What groups mustyou provide theaccount to at No Cost?How do I navigate onthe B-Web to theRegulatory SupportCentre (RSC)Landing Page? Whattype of informationcan I find here? What written and verbaldisclosures arerequired for a newpreapproved CreditCard? What must youspecifically ask andcomplete with the customerto get theirconsent to proceed withaccepting theoffer? 

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
N
5
G
6
O
7
B
8
G
9
G
10
G
11
B
12
I
13
N
14
N
15
B
16
O
17
I
18
O
19
B
20
I
21
O
22
N
23
B
24
I
  1. G-What is the criteria for submission of a cheque to Cheque Verification Service (CVS)? When is a cheque automatically sent to CVS?
  2. I-Tell me about TD's Hold Funds Policy? Following these guidelines, under which scenario where you follow the policy do you need to provide a Letter of Refusal?
  3. O-How and where do you record and manage customer complaints? What are you required to provide the customer once you have recorded? If the customer is not satisfied with the solution you have provided, what must you do next?
  4. N-What must you verbally disclose to the customer when you provide them with the EasyAccess Customer Confirmation (EACC) and Access Agreement for issuing a new Access Card?
  5. G-What and When would you submit an Unusual Transaction Report (UTR)? What is "Seniors Code" and what are obligations related to it? Show me where to find more information on it and red flags t
  6. O-Show me where the Decoy devices are located in our branch?
  7. B-How do you submit a cheque to CVS?
  8. G-What steps would you take in the event of an Emergency and/or Robbery situation? Who must the Branch Manager or branch delegate contact after a robbery?
  9. G-Show me how to add a non-customer to the Do not Call List (DNCL)?
  10. G-What is the process to complete a Release from Liability form for a large cash withdrawal? What happens if a customer refuses to sign?
  11. B-What do the Access to Funds Requirements cover? What are the exceptions where Access to Funds do not apply? Under Access to Funds, what is the process for applying access to $100 when depositing multiple cheques (i.e., a batch)?
  12. I-Under what regulation are customers allowed to request and what are the steps to follow if a customer makes a request to access their personal information?
  13. N-How do you negotiate a cheque? What do you need to review before proceeding?
  14. N-What verbal and written disclosures do you provide a customer when selling Overdraft Protection (ODP)?
  15. B-What verbal disclosures do you provide when switching a Service Plan?
  16. O-o sign? What is the limit to cash a Federal Government cheque for a customer or non-customer? Under what scenarios can you refuse to cash a Federal Government Cheque? If you do refuse, what must you provide the customer? Where do you find the list
  17. I-What due diligence must you complete before sending an outgoing wire payment? Supervisors: What steps must you complete for wires =/> $50,000 (CDN equivalent)?
  18. O-Show me where the Branch Business Continuity Guide & Red Emergency Handbooks are located? What do they contain
  19. B-What happens if a cheque is payable to an account holder and another person? What happens if a cheque is payable to an individual and a business?
  20. I-Do you know your initialing limit & privileges? Have you attested to your initialing limit & privileges with a manager?
  21. O-What is "Seniors Code" and what are obligations related to it? Show me where to find more information on it and red flags to consider.
  22. N-Which account(s) does TD offer to meet the Bank's public commitment to provide a Low-Cost Account . What groups must you provide the account to at No Cost?
  23. B-How do I navigate on the B-Web to the Regulatory Support Centre (RSC) Landing Page? What type of information can I find here?
  24. I-What written and verbal disclosures are required for a new preapproved Credit Card? What must you specifically ask and complete with the customer to get their consent to proceed with accepting the offer?