This bingo card has a free space and 24 words: W, Complains about the phone system, "I was put on hold...", Doesn't want to talk to triage, Calling for a NB appt. w/o being discharged, Last WCV was 2+ years ago, Calls to "Expedite" forms or records they JUST sent in, Parents who don't think HIPAA applies to them and their 18 y/o, Resending a fax 2 or more times, Asking for medical guidance while scheduling an appt., "No one's gotten back to me on the portal.", Previous records are received in pieces, Parent calls for a refill and the ordering provider isn't available, "Payment plan", Rolls their eyes at wearing a mask, Doesn't want to sign up for the portal, Phone call drops, Calls immediately after sending a portal message, Acknowledges their own wrong-doing, but still wants you to accommodate them, You repeat yourself 3 or more times in the same conversation, Lab Orders, "There's a problem with the portal...", A problem didn't have to be probleming if someone had just double-checked and Calls every other day to see if the books for 4+ months out are open.
Covid-19 Veterinary Curbside Bingo | Covid-19 Veterinary Curbside Bingo | Veterinary COVID-19 Bingo | Front Desk | Patient Bingo
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