(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I was put on hold..."
Calls immediately after sending a portal message
Calls to "Expedite" forms or records they JUST sent in
Previous records are received in pieces
A problem didn't have to be probleming if someone had just double-checked
Parents who don't think HIPAA applies to them and their 18 y/o
"There's a problem with the portal..."
"No one's gotten back to me on the portal."
You repeat yourself 3 or more times in the same conversation
Calling for a NB appt. w/o being discharged
Acknowledges their own wrong-doing, but still wants you to accommodate them
Doesn't want to talk to triage
W
Resending a fax 2 or more times
Lab Orders
Last WCV was 2+ years ago
Calls every other day to see if the books for 4+ months out are open
Asking for medical guidance while scheduling an appt.
Complains about the phone system
Rolls their eyes at wearing a mask
"Payment plan"
Phone call drops
Parent calls for a refill and the ordering provider isn't available
