Parents whodon't thinkHIPAA appliesto them andtheir 18 y/oCalls everyother day tosee if the booksfor 4+ monthsout are openPhonecalldropsParent callsfor a refill andthe orderingprovider isn'tavailableWDoesn'twant tosign up forthe portalRolls theireyes atwearing amaskCallsimmediatelyafter sendinga portalmessage"I wasput onhold..."Last WCVwas 2+years agoAcknowledgestheir own wrong-doing, but stillwants you toaccommodatethemYou repeatyourself 3 ormore timesin the sameconversationA problemdidn't have tobe problemingif someone hadjust double-checked"There's aproblemwith theportal..."Complainsabout thephonesystemLabOrders"No one'sgotten backto me onthe portal.""Paymentplan"Resendinga fax 2 ormoretimesAsking formedicalguidance whilescheduling anappt.Previousrecords arereceived inpiecesDoesn'twant totalk totriageCalling fora NB appt.w/o beingdischargedCalls to"Expedite"forms orrecords theyJUST sent inParents whodon't thinkHIPAA appliesto them andtheir 18 y/oCalls everyother day tosee if the booksfor 4+ monthsout are openPhonecalldropsParent callsfor a refill andthe orderingprovider isn'tavailableWDoesn'twant tosign up forthe portalRolls theireyes atwearing amaskCallsimmediatelyafter sendinga portalmessage"I wasput onhold..."Last WCVwas 2+years agoAcknowledgestheir own wrong-doing, but stillwants you toaccommodatethemYou repeatyourself 3 ormore timesin the sameconversationA problemdidn't have tobe problemingif someone hadjust double-checked"There's aproblemwith theportal..."Complainsabout thephonesystemLabOrders"No one'sgotten backto me onthe portal.""Paymentplan"Resendinga fax 2 ormoretimesAsking formedicalguidance whilescheduling anappt.Previousrecords arereceived inpiecesDoesn'twant totalk totriageCalling fora NB appt.w/o beingdischargedCalls to"Expedite"forms orrecords theyJUST sent in

Front Desk 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Parents who don't think HIPAA applies to them and their 18 y/o
  2. Calls every other day to see if the books for 4+ months out are open
  3. Phone call drops
  4. Parent calls for a refill and the ordering provider isn't available
  5. W
  6. Doesn't want to sign up for the portal
  7. Rolls their eyes at wearing a mask
  8. Calls immediately after sending a portal message
  9. "I was put on hold..."
  10. Last WCV was 2+ years ago
  11. Acknowledges their own wrong-doing, but still wants you to accommodate them
  12. You repeat yourself 3 or more times in the same conversation
  13. A problem didn't have to be probleming if someone had just double-checked
  14. "There's a problem with the portal..."
  15. Complains about the phone system
  16. Lab Orders
  17. "No one's gotten back to me on the portal."
  18. "Payment plan"
  19. Resending a fax 2 or more times
  20. Asking for medical guidance while scheduling an appt.
  21. Previous records are received in pieces
  22. Doesn't want to talk to triage
  23. Calling for a NB appt. w/o being discharged
  24. Calls to "Expedite" forms or records they JUST sent in