(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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W
Doesn't want to sign up for the portal
Parents who don't think HIPAA applies to them and their 18 y/o
Calls to "Expedite" forms or records they JUST sent in
Complains about the phone system
Doesn't want to talk to triage
Last WCV was 2+ years ago
Asking for medical guidance while scheduling an appt.
Calls immediately after sending a portal message
Calls every other day to see if the books for 4+ months out are open
A problem didn't have to be probleming if someone had just double-checked
Phone call drops
Previous records are received in pieces
"There's a problem with the portal..."
"Payment plan"
"No one's gotten back to me on the portal."
Lab Orders
Calling for a NB appt. w/o being discharged
You repeat yourself 3 or more times in the same conversation
Acknowledges their own wrong-doing, but still wants you to accommodate them
Parent calls for a refill and the ordering provider isn't available
