A problemdidn't have tobe problemingif someone hadjust double-checkedDoesn'twant tosign up forthe portalCalls everyother day tosee if the booksfor 4+ monthsout are open"Paymentplan"PhonecalldropsParent callsfor a refill andthe orderingprovider isn'tavailablePreviousrecords arereceived inpiecesYou repeatyourself 3 ormore timesin the sameconversationComplainsabout thephonesystemLabOrdersAsking formedicalguidance whilescheduling anappt.Resendinga fax 2 ormoretimes"There's aproblemwith theportal..."Parents whodon't thinkHIPAA appliesto them andtheir 18 y/o"I wasput onhold..."Calling fora NB appt.w/o beingdischarged"No one'sgotten backto me onthe portal."WCalls to"Expedite"forms orrecords theyJUST sent inLast WCVwas 2+years agoRolls theireyes atwearing amaskDoesn'twant totalk totriageCallsimmediatelyafter sendinga portalmessageAcknowledgestheir own wrong-doing, but stillwants you toaccommodatethemA problemdidn't have tobe problemingif someone hadjust double-checkedDoesn'twant tosign up forthe portalCalls everyother day tosee if the booksfor 4+ monthsout are open"Paymentplan"PhonecalldropsParent callsfor a refill andthe orderingprovider isn'tavailablePreviousrecords arereceived inpiecesYou repeatyourself 3 ormore timesin the sameconversationComplainsabout thephonesystemLabOrdersAsking formedicalguidance whilescheduling anappt.Resendinga fax 2 ormoretimes"There's aproblemwith theportal..."Parents whodon't thinkHIPAA appliesto them andtheir 18 y/o"I wasput onhold..."Calling fora NB appt.w/o beingdischarged"No one'sgotten backto me onthe portal."WCalls to"Expedite"forms orrecords theyJUST sent inLast WCVwas 2+years agoRolls theireyes atwearing amaskDoesn'twant totalk totriageCallsimmediatelyafter sendinga portalmessageAcknowledgestheir own wrong-doing, but stillwants you toaccommodatethem

Front Desk 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A problem didn't have to be probleming if someone had just double-checked
  2. Doesn't want to sign up for the portal
  3. Calls every other day to see if the books for 4+ months out are open
  4. "Payment plan"
  5. Phone call drops
  6. Parent calls for a refill and the ordering provider isn't available
  7. Previous records are received in pieces
  8. You repeat yourself 3 or more times in the same conversation
  9. Complains about the phone system
  10. Lab Orders
  11. Asking for medical guidance while scheduling an appt.
  12. Resending a fax 2 or more times
  13. "There's a problem with the portal..."
  14. Parents who don't think HIPAA applies to them and their 18 y/o
  15. "I was put on hold..."
  16. Calling for a NB appt. w/o being discharged
  17. "No one's gotten back to me on the portal."
  18. W
  19. Calls to "Expedite" forms or records they JUST sent in
  20. Last WCV was 2+ years ago
  21. Rolls their eyes at wearing a mask
  22. Doesn't want to talk to triage
  23. Calls immediately after sending a portal message
  24. Acknowledges their own wrong-doing, but still wants you to accommodate them