Calling fora NB appt.w/o beingdischargedDoesn'twant tosign up forthe portalParent callsfor a refill andthe orderingprovider isn'tavailablePhonecalldrops"No one'sgotten backto me onthe portal."WA problemdidn't have tobe problemingif someone hadjust double-checkedAsking formedicalguidance whilescheduling anappt.Callsimmediatelyafter sendinga portalmessageYou repeatyourself 3 ormore timesin the sameconversation"There's aproblemwith theportal..."Calls everyother day tosee if the booksfor 4+ monthsout are openResendinga fax 2 ormoretimesAcknowledgestheir own wrong-doing, but stillwants you toaccommodatethem"I wasput onhold..."Last WCVwas 2+years agoRolls theireyes atwearing amaskLabOrders"Paymentplan"Doesn'twant totalk totriageComplainsabout thephonesystemParents whodon't thinkHIPAA appliesto them andtheir 18 y/oPreviousrecords arereceived inpiecesCalls to"Expedite"forms orrecords theyJUST sent inCalling fora NB appt.w/o beingdischargedDoesn'twant tosign up forthe portalParent callsfor a refill andthe orderingprovider isn'tavailablePhonecalldrops"No one'sgotten backto me onthe portal."WA problemdidn't have tobe problemingif someone hadjust double-checkedAsking formedicalguidance whilescheduling anappt.Callsimmediatelyafter sendinga portalmessageYou repeatyourself 3 ormore timesin the sameconversation"There's aproblemwith theportal..."Calls everyother day tosee if the booksfor 4+ monthsout are openResendinga fax 2 ormoretimesAcknowledgestheir own wrong-doing, but stillwants you toaccommodatethem"I wasput onhold..."Last WCVwas 2+years agoRolls theireyes atwearing amaskLabOrders"Paymentplan"Doesn'twant totalk totriageComplainsabout thephonesystemParents whodon't thinkHIPAA appliesto them andtheir 18 y/oPreviousrecords arereceived inpiecesCalls to"Expedite"forms orrecords theyJUST sent in

Front Desk 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calling for a NB appt. w/o being discharged
  2. Doesn't want to sign up for the portal
  3. Parent calls for a refill and the ordering provider isn't available
  4. Phone call drops
  5. "No one's gotten back to me on the portal."
  6. W
  7. A problem didn't have to be probleming if someone had just double-checked
  8. Asking for medical guidance while scheduling an appt.
  9. Calls immediately after sending a portal message
  10. You repeat yourself 3 or more times in the same conversation
  11. "There's a problem with the portal..."
  12. Calls every other day to see if the books for 4+ months out are open
  13. Resending a fax 2 or more times
  14. Acknowledges their own wrong-doing, but still wants you to accommodate them
  15. "I was put on hold..."
  16. Last WCV was 2+ years ago
  17. Rolls their eyes at wearing a mask
  18. Lab Orders
  19. "Payment plan"
  20. Doesn't want to talk to triage
  21. Complains about the phone system
  22. Parents who don't think HIPAA applies to them and their 18 y/o
  23. Previous records are received in pieces
  24. Calls to "Expedite" forms or records they JUST sent in