(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resending a fax 2 or more times
Calling for a NB appt. w/o being discharged
A problem didn't have to be probleming if someone had just double-checked
Acknowledges their own wrong-doing, but still wants you to accommodate them
W
You repeat yourself 3 or more times in the same conversation
"Payment plan"
Complains about the phone system
Calls immediately after sending a portal message
Previous records are received in pieces
Calls every other day to see if the books for 4+ months out are open
"No one's gotten back to me on the portal."
Calls to "Expedite" forms or records they JUST sent in
Doesn't want to sign up for the portal
"I was put on hold..."
"There's a problem with the portal..."
Lab Orders
Parents who don't think HIPAA applies to them and their 18 y/o
Asking for medical guidance while scheduling an appt.
Last WCV was 2+ years ago
Doesn't want to talk to triage
Rolls their eyes at wearing a mask
Parent calls for a refill and the ordering provider isn't available
