(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resending a fax 2 or more times
Parent calls for a refill and the ordering provider isn't available
Previous records are received in pieces
Acknowledges their own wrong-doing, but still wants you to accommodate them
Calls to "Expedite" forms or records they JUST sent in
Doesn't want to sign up for the portal
Last WCV was 2+ years ago
"I was put on hold..."
Lab Orders
A problem didn't have to be probleming if someone had just double-checked
Calls every other day to see if the books for 4+ months out are open
Asking for medical guidance while scheduling an appt.
Complains about the phone system
W
Doesn't want to talk to triage
Calls immediately after sending a portal message
Calling for a NB appt. w/o being discharged
Phone call drops
"Payment plan"
Rolls their eyes at wearing a mask
"No one's gotten back to me on the portal."
Parents who don't think HIPAA applies to them and their 18 y/o
You repeat yourself 3 or more times in the same conversation
