"I wasput onhold..."Asking formedicalguidance whilescheduling anappt.A problemdidn't have tobe problemingif someone hadjust double-checkedParent callsfor a refill andthe orderingprovider isn'tavailableYou repeatyourself 3 ormore timesin the sameconversationPhonecalldropsAcknowledgestheir own wrong-doing, but stillwants you toaccommodatethemPreviousrecords arereceived inpiecesLast WCVwas 2+years ago"No one'sgotten backto me onthe portal."Resendinga fax 2 ormoretimesLabOrdersComplainsabout thephonesystemDoesn'twant totalk totriageDoesn'twant tosign up forthe portalCalls everyother day tosee if the booksfor 4+ monthsout are openParents whodon't thinkHIPAA appliesto them andtheir 18 y/o"There's aproblemwith theportal...""Paymentplan"Callsimmediatelyafter sendinga portalmessageRolls theireyes atwearing amaskCalling fora NB appt.w/o beingdischargedWCalls to"Expedite"forms orrecords theyJUST sent in"I wasput onhold..."Asking formedicalguidance whilescheduling anappt.A problemdidn't have tobe problemingif someone hadjust double-checkedParent callsfor a refill andthe orderingprovider isn'tavailableYou repeatyourself 3 ormore timesin the sameconversationPhonecalldropsAcknowledgestheir own wrong-doing, but stillwants you toaccommodatethemPreviousrecords arereceived inpiecesLast WCVwas 2+years ago"No one'sgotten backto me onthe portal."Resendinga fax 2 ormoretimesLabOrdersComplainsabout thephonesystemDoesn'twant totalk totriageDoesn'twant tosign up forthe portalCalls everyother day tosee if the booksfor 4+ monthsout are openParents whodon't thinkHIPAA appliesto them andtheir 18 y/o"There's aproblemwith theportal...""Paymentplan"Callsimmediatelyafter sendinga portalmessageRolls theireyes atwearing amaskCalling fora NB appt.w/o beingdischargedWCalls to"Expedite"forms orrecords theyJUST sent in

Front Desk 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I was put on hold..."
  2. Asking for medical guidance while scheduling an appt.
  3. A problem didn't have to be probleming if someone had just double-checked
  4. Parent calls for a refill and the ordering provider isn't available
  5. You repeat yourself 3 or more times in the same conversation
  6. Phone call drops
  7. Acknowledges their own wrong-doing, but still wants you to accommodate them
  8. Previous records are received in pieces
  9. Last WCV was 2+ years ago
  10. "No one's gotten back to me on the portal."
  11. Resending a fax 2 or more times
  12. Lab Orders
  13. Complains about the phone system
  14. Doesn't want to talk to triage
  15. Doesn't want to sign up for the portal
  16. Calls every other day to see if the books for 4+ months out are open
  17. Parents who don't think HIPAA applies to them and their 18 y/o
  18. "There's a problem with the portal..."
  19. "Payment plan"
  20. Calls immediately after sending a portal message
  21. Rolls their eyes at wearing a mask
  22. Calling for a NB appt. w/o being discharged
  23. W
  24. Calls to "Expedite" forms or records they JUST sent in