(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Payment plan"
"I was put on hold..."
Last WCV was 2+ years ago
Previous records are received in pieces
"There's a problem with the portal..."
Rolls their eyes at wearing a mask
Phone call drops
W
Parent calls for a refill and the ordering provider isn't available
Asking for medical guidance while scheduling an appt.
You repeat yourself 3 or more times in the same conversation
Doesn't want to talk to triage
Lab Orders
Complains about the phone system
"No one's gotten back to me on the portal."
Calls immediately after sending a portal message
A problem didn't have to be probleming if someone had just double-checked
Calling for a NB appt. w/o being discharged
Acknowledges their own wrong-doing, but still wants you to accommodate them
Parents who don't think HIPAA applies to them and their 18 y/o
Doesn't want to sign up for the portal
Calls to "Expedite" forms or records they JUST sent in
Calls every other day to see if the books for 4+ months out are open
