"No one'sgotten backto me onthe portal."Calls to"Expedite"forms orrecords theyJUST sent inCallsimmediatelyafter sendinga portalmessageLast WCVwas 2+years ago"There's aproblemwith theportal..."Parent callsfor a refill andthe orderingprovider isn'tavailableResendinga fax 2 ormoretimesCalls everyother day tosee if the booksfor 4+ monthsout are openDoesn'twant totalk totriageDoesn'twant tosign up forthe portalComplainsabout thephonesystemAcknowledgestheir own wrong-doing, but stillwants you toaccommodatethem"I wasput onhold..."A problemdidn't have tobe problemingif someone hadjust double-checkedWCalling fora NB appt.w/o beingdischargedPhonecalldropsParents whodon't thinkHIPAA appliesto them andtheir 18 y/oYou repeatyourself 3 ormore timesin the sameconversationPreviousrecords arereceived inpiecesRolls theireyes atwearing amask"Paymentplan"LabOrdersAsking formedicalguidance whilescheduling anappt."No one'sgotten backto me onthe portal."Calls to"Expedite"forms orrecords theyJUST sent inCallsimmediatelyafter sendinga portalmessageLast WCVwas 2+years ago"There's aproblemwith theportal..."Parent callsfor a refill andthe orderingprovider isn'tavailableResendinga fax 2 ormoretimesCalls everyother day tosee if the booksfor 4+ monthsout are openDoesn'twant totalk totriageDoesn'twant tosign up forthe portalComplainsabout thephonesystemAcknowledgestheir own wrong-doing, but stillwants you toaccommodatethem"I wasput onhold..."A problemdidn't have tobe problemingif someone hadjust double-checkedWCalling fora NB appt.w/o beingdischargedPhonecalldropsParents whodon't thinkHIPAA appliesto them andtheir 18 y/oYou repeatyourself 3 ormore timesin the sameconversationPreviousrecords arereceived inpiecesRolls theireyes atwearing amask"Paymentplan"LabOrdersAsking formedicalguidance whilescheduling anappt.

Front Desk 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "No one's gotten back to me on the portal."
  2. Calls to "Expedite" forms or records they JUST sent in
  3. Calls immediately after sending a portal message
  4. Last WCV was 2+ years ago
  5. "There's a problem with the portal..."
  6. Parent calls for a refill and the ordering provider isn't available
  7. Resending a fax 2 or more times
  8. Calls every other day to see if the books for 4+ months out are open
  9. Doesn't want to talk to triage
  10. Doesn't want to sign up for the portal
  11. Complains about the phone system
  12. Acknowledges their own wrong-doing, but still wants you to accommodate them
  13. "I was put on hold..."
  14. A problem didn't have to be probleming if someone had just double-checked
  15. W
  16. Calling for a NB appt. w/o being discharged
  17. Phone call drops
  18. Parents who don't think HIPAA applies to them and their 18 y/o
  19. You repeat yourself 3 or more times in the same conversation
  20. Previous records are received in pieces
  21. Rolls their eyes at wearing a mask
  22. "Payment plan"
  23. Lab Orders
  24. Asking for medical guidance while scheduling an appt.