(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"No one's gotten back to me on the portal."
Previous records are received in pieces
Lab Orders
A problem didn't have to be probleming if someone had just double-checked
Parent calls for a refill and the ordering provider isn't available
Doesn't want to talk to triage
Calling for a NB appt. w/o being discharged
Rolls their eyes at wearing a mask
Asking for medical guidance while scheduling an appt.
You repeat yourself 3 or more times in the same conversation
Parents who don't think HIPAA applies to them and their 18 y/o
Calls every other day to see if the books for 4+ months out are open
Complains about the phone system
Doesn't want to sign up for the portal
W
"There's a problem with the portal..."
Resending a fax 2 or more times
"I was put on hold..."
Phone call drops
Last WCV was 2+ years ago
Calls immediately after sending a portal message
Calls to "Expedite" forms or records they JUST sent in
Acknowledges their own wrong-doing, but still wants you to accommodate them
