(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You repeat yourself 3 or more times in the same conversation
Parent calls for a refill and the ordering provider isn't available
Calls immediately after sending a portal message
Resending a fax 2 or more times
Calling for a NB appt. w/o being discharged
Rolls their eyes at wearing a mask
Complains about the phone system
Previous records are received in pieces
A problem didn't have to be probleming if someone had just double-checked
"Payment plan"
"There's a problem with the portal..."
W
Phone call drops
Asking for medical guidance while scheduling an appt.
Doesn't want to talk to triage
"I was put on hold..."
Acknowledges their own wrong-doing, but still wants you to accommodate them
Calls every other day to see if the books for 4+ months out are open
Lab Orders
Last WCV was 2+ years ago
Doesn't want to sign up for the portal
Parents who don't think HIPAA applies to them and their 18 y/o
Calls to "Expedite" forms or records they JUST sent in
