(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A problem didn't have to be probleming if someone had just double-checked
Phone call drops
Last WCV was 2+ years ago
Acknowledges their own wrong-doing, but still wants you to accommodate them
You repeat yourself 3 or more times in the same conversation
"No one's gotten back to me on the portal."
"There's a problem with the portal..."
Calls every other day to see if the books for 4+ months out are open
Calling for a NB appt. w/o being discharged
Asking for medical guidance while scheduling an appt.
Parent calls for a refill and the ordering provider isn't available
Doesn't want to talk to triage
Calls to "Expedite" forms or records they JUST sent in
Calls immediately after sending a portal message
Complains about the phone system
Resending a fax 2 or more times
Previous records are received in pieces
Parents who don't think HIPAA applies to them and their 18 y/o
