(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Calls every other day to see if the books for 4+ months out are open
Resending a fax 2 or more times
Lab Orders
Calling for a NB appt. w/o being discharged
Doesn't want to talk to triage
W
Parent calls for a refill and the ordering provider isn't available
"Payment plan"
"There's a problem with the portal..."
Last WCV was 2+ years ago
Parents who don't think HIPAA applies to them and their 18 y/o
Calls to "Expedite" forms or records they JUST sent in
Previous records are received in pieces
Doesn't want to sign up for the portal
Asking for medical guidance while scheduling an appt.
"I was put on hold..."
Complains about the phone system
"No one's gotten back to me on the portal."
Phone call drops
Rolls their eyes at wearing a mask
You repeat yourself 3 or more times in the same conversation
Calls immediately after sending a portal message
Acknowledges their own wrong-doing, but still wants you to accommodate them
A problem didn't have to be probleming if someone had just double-checked
