Calling fora NB appt.w/o beingdischargedPreviousrecords arereceived inpieces"Paymentplan"WDoesn'twant totalk totriageCallsimmediatelyafter sendinga portalmessageParents whodon't thinkHIPAA appliesto them andtheir 18 y/oRolls theireyes atwearing amaskResendinga fax 2 ormoretimesPhonecalldropsCalls to"Expedite"forms orrecords theyJUST sent in"There's aproblemwith theportal..."Acknowledgestheir own wrong-doing, but stillwants you toaccommodatethemComplainsabout thephonesystemAsking formedicalguidance whilescheduling anappt.Doesn'twant tosign up forthe portalLast WCVwas 2+years agoLabOrdersA problemdidn't have tobe problemingif someone hadjust double-checkedCalls everyother day tosee if the booksfor 4+ monthsout are openParent callsfor a refill andthe orderingprovider isn'tavailable"No one'sgotten backto me onthe portal."You repeatyourself 3 ormore timesin the sameconversation"I wasput onhold..."Calling fora NB appt.w/o beingdischargedPreviousrecords arereceived inpieces"Paymentplan"WDoesn'twant totalk totriageCallsimmediatelyafter sendinga portalmessageParents whodon't thinkHIPAA appliesto them andtheir 18 y/oRolls theireyes atwearing amaskResendinga fax 2 ormoretimesPhonecalldropsCalls to"Expedite"forms orrecords theyJUST sent in"There's aproblemwith theportal..."Acknowledgestheir own wrong-doing, but stillwants you toaccommodatethemComplainsabout thephonesystemAsking formedicalguidance whilescheduling anappt.Doesn'twant tosign up forthe portalLast WCVwas 2+years agoLabOrdersA problemdidn't have tobe problemingif someone hadjust double-checkedCalls everyother day tosee if the booksfor 4+ monthsout are openParent callsfor a refill andthe orderingprovider isn'tavailable"No one'sgotten backto me onthe portal."You repeatyourself 3 ormore timesin the sameconversation"I wasput onhold..."

Front Desk 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calling for a NB appt. w/o being discharged
  2. Previous records are received in pieces
  3. "Payment plan"
  4. W
  5. Doesn't want to talk to triage
  6. Calls immediately after sending a portal message
  7. Parents who don't think HIPAA applies to them and their 18 y/o
  8. Rolls their eyes at wearing a mask
  9. Resending a fax 2 or more times
  10. Phone call drops
  11. Calls to "Expedite" forms or records they JUST sent in
  12. "There's a problem with the portal..."
  13. Acknowledges their own wrong-doing, but still wants you to accommodate them
  14. Complains about the phone system
  15. Asking for medical guidance while scheduling an appt.
  16. Doesn't want to sign up for the portal
  17. Last WCV was 2+ years ago
  18. Lab Orders
  19. A problem didn't have to be probleming if someone had just double-checked
  20. Calls every other day to see if the books for 4+ months out are open
  21. Parent calls for a refill and the ordering provider isn't available
  22. "No one's gotten back to me on the portal."
  23. You repeat yourself 3 or more times in the same conversation
  24. "I was put on hold..."