(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I was put on hold..."
Calls every other day to see if the books for 4+ months out are open
Calls to "Expedite" forms or records they JUST sent in
Calling for a NB appt. w/o being discharged
A problem didn't have to be probleming if someone had just double-checked
You repeat yourself 3 or more times in the same conversation
Resending a fax 2 or more times
"There's a problem with the portal..."
Phone call drops
Parents who don't think HIPAA applies to them and their 18 y/o
Asking for medical guidance while scheduling an appt.
Complains about the phone system
Acknowledges their own wrong-doing, but still wants you to accommodate them
Rolls their eyes at wearing a mask
Doesn't want to sign up for the portal
Doesn't want to talk to triage
Parent calls for a refill and the ordering provider isn't available
