(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Doesn't want to talk to triage
W
Phone call drops
Asking for medical guidance while scheduling an appt.
Lab Orders
"No one's gotten back to me on the portal."
"I was put on hold..."
Calls to "Expedite" forms or records they JUST sent in
Acknowledges their own wrong-doing, but still wants you to accommodate them
A problem didn't have to be probleming if someone had just double-checked
Parent calls for a refill and the ordering provider isn't available
Rolls their eyes at wearing a mask
Calls every other day to see if the books for 4+ months out are open
Last WCV was 2+ years ago
You repeat yourself 3 or more times in the same conversation
"Payment plan"
Resending a fax 2 or more times
Doesn't want to sign up for the portal
Calls immediately after sending a portal message
Parents who don't think HIPAA applies to them and their 18 y/o
