(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Calls to "Expedite" forms or records they JUST sent in
Phone call drops
Asking for medical guidance while scheduling an appt.
Rolls their eyes at wearing a mask
"No one's gotten back to me on the portal."
"There's a problem with the portal..."
Parent calls for a refill and the ordering provider isn't available
Calling for a NB appt. w/o being discharged
"Payment plan"
Acknowledges their own wrong-doing, but still wants you to accommodate them
Last WCV was 2+ years ago
Lab Orders
"I was put on hold..."
Doesn't want to sign up for the portal
Parents who don't think HIPAA applies to them and their 18 y/o
Complains about the phone system
Calls every other day to see if the books for 4+ months out are open
Calls immediately after sending a portal message
Doesn't want to talk to triage
You repeat yourself 3 or more times in the same conversation
A problem didn't have to be probleming if someone had just double-checked
