Clientele

Clientele Bingo Card
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This bingo card has a free space and 24 words: Escalates Case immediately after submitting, Requests training sessions instead of testing on their own, Excessive question or exclamation marks, Cell phone photo of their monitor, Refers to any system message as an error, Closes browser tabs using the 'x', Never clicks into Errors tab or error Details, Asks for a specific technician they know by name, Calls your extension directly, Logs every Case as Critical, "I can connect right now.", Doesn't use Test or Train, "Well it worked in 11.3.", Always logs Case with wrong team, Types in all caps, Emails you directly, Xeroxed Batch report, Only replies when you set the Case to Waiting, Screenshots crop out important info, Uses the Generate button, Screenshots in an Excel Spreadsheet, "Can you just script it for us?", Requests update every day and Hasn't updated Munis release in months.

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