Only replieswhen youset the Caseto WaitingNever clicksinto Errorstab or errorDetailsRequeststrainingsessionsinstead oftesting on theirownScreenshotscrop outimportantinfoLogseveryCase asCriticalScreenshotsin an ExcelSpreadsheetCalls yourextensiondirectlyCell phonephoto oftheirmonitorHasn'tupdatedMunisrelease inmonthsUses theGeneratebutton"Well itworkedin 11.3."Excessivequestion orexclamationmarksDoesn'tuse Testor TrainEscalatesCaseimmediatelyaftersubmittingXeroxedBatchreportTypesin allcapsEmailsyoudirectly"Can youjust scriptit for us?"Closesbrowsertabs usingthe 'x'Alwayslogs Casewith wrongteamRequestsupdateevery day"I canconnectright now."Asks for aspecifictechnicianthey know bynameRefers toany systemmessageas an errorOnly replieswhen youset the Caseto WaitingNever clicksinto Errorstab or errorDetailsRequeststrainingsessionsinstead oftesting on theirownScreenshotscrop outimportantinfoLogseveryCase asCriticalScreenshotsin an ExcelSpreadsheetCalls yourextensiondirectlyCell phonephoto oftheirmonitorHasn'tupdatedMunisrelease inmonthsUses theGeneratebutton"Well itworkedin 11.3."Excessivequestion orexclamationmarksDoesn'tuse Testor TrainEscalatesCaseimmediatelyaftersubmittingXeroxedBatchreportTypesin allcapsEmailsyoudirectly"Can youjust scriptit for us?"Closesbrowsertabs usingthe 'x'Alwayslogs Casewith wrongteamRequestsupdateevery day"I canconnectright now."Asks for aspecifictechnicianthey know bynameRefers toany systemmessageas an error

Clientele - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Only replies when you set the Case to Waiting
  2. Never clicks into Errors tab or error Details
  3. Requests training sessions instead of testing on their own
  4. Screenshots crop out important info
  5. Logs every Case as Critical
  6. Screenshots in an Excel Spreadsheet
  7. Calls your extension directly
  8. Cell phone photo of their monitor
  9. Hasn't updated Munis release in months
  10. Uses the Generate button
  11. "Well it worked in 11.3."
  12. Excessive question or exclamation marks
  13. Doesn't use Test or Train
  14. Escalates Case immediately after submitting
  15. Xeroxed Batch report
  16. Types in all caps
  17. Emails you directly
  18. "Can you just script it for us?"
  19. Closes browser tabs using the 'x'
  20. Always logs Case with wrong team
  21. Requests update every day
  22. "I can connect right now."
  23. Asks for a specific technician they know by name
  24. Refers to any system message as an error