Doesn'tuse Testor TrainUses theGeneratebuttonRequeststrainingsessionsinstead oftesting on theirownClosesbrowsertabs usingthe 'x'Screenshotscrop outimportantinfoAsks for aspecifictechnicianthey know bynameTypesin allcapsCalls yourextensiondirectlyCell phonephoto oftheirmonitor"Can youjust scriptit for us?"XeroxedBatchreportRefers toany systemmessageas an errorScreenshotsin an ExcelSpreadsheet"Well itworkedin 11.3."LogseveryCase asCriticalOnly replieswhen youset the Caseto WaitingExcessivequestion orexclamationmarksEscalatesCaseimmediatelyaftersubmittingNever clicksinto Errorstab or errorDetailsAlwayslogs Casewith wrongteamRequestsupdateevery day"I canconnectright now."EmailsyoudirectlyHasn'tupdatedMunisrelease inmonthsDoesn'tuse Testor TrainUses theGeneratebuttonRequeststrainingsessionsinstead oftesting on theirownClosesbrowsertabs usingthe 'x'Screenshotscrop outimportantinfoAsks for aspecifictechnicianthey know bynameTypesin allcapsCalls yourextensiondirectlyCell phonephoto oftheirmonitor"Can youjust scriptit for us?"XeroxedBatchreportRefers toany systemmessageas an errorScreenshotsin an ExcelSpreadsheet"Well itworkedin 11.3."LogseveryCase asCriticalOnly replieswhen youset the Caseto WaitingExcessivequestion orexclamationmarksEscalatesCaseimmediatelyaftersubmittingNever clicksinto Errorstab or errorDetailsAlwayslogs Casewith wrongteamRequestsupdateevery day"I canconnectright now."EmailsyoudirectlyHasn'tupdatedMunisrelease inmonths

Clientele - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Doesn't use Test or Train
  2. Uses the Generate button
  3. Requests training sessions instead of testing on their own
  4. Closes browser tabs using the 'x'
  5. Screenshots crop out important info
  6. Asks for a specific technician they know by name
  7. Types in all caps
  8. Calls your extension directly
  9. Cell phone photo of their monitor
  10. "Can you just script it for us?"
  11. Xeroxed Batch report
  12. Refers to any system message as an error
  13. Screenshots in an Excel Spreadsheet
  14. "Well it worked in 11.3."
  15. Logs every Case as Critical
  16. Only replies when you set the Case to Waiting
  17. Excessive question or exclamation marks
  18. Escalates Case immediately after submitting
  19. Never clicks into Errors tab or error Details
  20. Always logs Case with wrong team
  21. Requests update every day
  22. "I can connect right now."
  23. Emails you directly
  24. Hasn't updated Munis release in months