This bingo card has a free space and 96 words: fire is mentioned in the chat, user ends call but doesnt hang up call, Melodi lurking in chat, tyler complains, ¯\_(ツ)_/¯'s in the chat, Cassandra actually messages the chat / complains, called cso / manager, other coworkers having loud conversation in the background, citrix on personal computer, "need help with anything else?" "no i just want this fixed", kids hollering in background, caller has not idea what they are doing, caller cannot describe the issue, resconnect / mts hosting, rightfax missing, needs drive mapped but does not know drive location, commercial client, parent ticket created / posted, vdi issues, difficult caller / passive agressive, free for tylet only, "you are so smart", does not know call back number / can i use my cell?, common name with really strange spelling, non mercylink calling on mercylink line (or vise versa), mercylink inactive, calling in for an issue caller has no idea about, queue on fire (red and yellow), having full conversation with someone else, not by the phone when call connected, does not know what idn request to submit, "do you know why i was locked out?", impatient caller, resolution: submit idn request, import dialog box in epic, scanner issue, goes straight into issue without giving name or callback, does not give full number, epic access, did not know email is now nickname.last, "i called earlier", issue resolves itself / caller rsolved it, "just call 3399", maintenance issue, new hire was given no/insufficient info, new hire not given userid, heavy breathing, coughs or sneezes or yawns into mic, eating or drinking, two min call, ten min ticket, "click this button" "do i click it?" what did i just say, ge issue, did not spell uniquely spelled name, caller has no idea what they are doing, spells out common name, HORRENDOUS name spelling, "i just got back from leave", new hire given wrong information, "my class starts in 5mins", onboarding giving out outdated info, "im calling for ____", "I only have my phone/I dont have a personal computer", "Yes I am driving", Mymercy patient forwarded to 3399, "I am calling on behalf of doctor..... who is in the other room", "I got a new phone", gives name/callback too quickly, Chromebook / Cant install citrix on Macos X or windows 7/8/8.1, WFH Called in using jabber and have to restart computer, "ive restarted" but uptime says they didnt, caller is taking on speaker / hard to hear, student was not given userid / did not know to use epc.userid, readyset, someone emails the MTS All directory asking for help, spam email, queue spikes right when you get back from break, mercy connect dot open.com, askes a question, gets completely non related answer, is or says "im computer illiterate", Self submitted ticket with no information and the caller wants it escalated, printer, does not know how to use their cell phone, someone trying to teams msg or email for IT help, mfa, wanting escalation when viable workaround is too inconvenient to them, random background beeping, computer uptime is more than a week, angry doctor, "you are the __th person ive spoken too about this", vdi not working, why did tier 1 just spike, myedu call, no phone by computer, self submitted p1/p2, someone @'s p1/p1 two secs after posting in that chat and trying to view current paystubs on mypay.
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