(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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vdi issues
askes a question, gets completely non related answer
is or says "im computer illiterate"
"you are so smart"
non mercylink calling on mercylink line (or vise versa)
ge issue
issue resolves itself / caller rsolved it
"I am calling on behalf of doctor..... who is in the other room"
mfa
spells out common name
fire is mentioned in the chat
does not know call back number / can i use my cell?
myedu call
parent ticket created / posted
queue spikes right when you get back from break
"ive restarted" but uptime says they didnt
trying to view current paystubs on mypay
goes straight into issue without giving name or callback
someone trying to teams msg or email for IT help
not by the phone when call connected
does not give full number
difficult caller / passive agressive
someone emails the MTS All directory asking for help
kids hollering in background
"i called earlier"
"click this button" "do i click it?" what did i just say
Melodi lurking in chat
maintenance issue
someone @'s p1/p1 two secs after posting in that chat
printer
onboarding giving out outdated info
Cassandra actually messages the chat / complains
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
calling in for an issue caller has no idea about
mercy connect dot open.com
"do you know why i was locked out?"
angry doctor
why did tier 1 just spike
user ends call but doesnt hang up call
self submitted p1/p2
epic access
heavy breathing
caller is taking on speaker / hard to hear
spam email
¯\_(ツ)_/¯'s in the chat
computer uptime is more than a week
readyset
other coworkers having loud conversation in the background
does not know how to use their cell phone
eating or drinking
"I only have my phone/I dont have a personal computer"
scanner issue
coughs or sneezes or yawns into mic
common name with really strange spelling
"I got a new phone"
gives name/callback too quickly
does not know what idn request to submit
"my class starts in 5mins"
student was not given userid / did not know to use epc.userid
needs drive mapped but does not know drive location
free for tylet only
mercylink inactive
no phone by computer
random background beeping
two min call, ten min ticket
Mymercy patient forwarded to 3399
caller has not idea what they are doing
WFH Called in using jabber and have to restart computer
commercial client
did not know email is now nickname.last
rightfax missing
new hire given wrong information
"need help with anything else?" "no i just want this fixed"
"you are the __th person ive spoken too about this"
new hire not given userid
resolution: submit idn request
caller has no idea what they are doing
HORRENDOUS name spelling
import dialog box in epic
"Yes I am driving"
citrix on personal computer
caller cannot describe the issue
"just call 3399"
queue on fire (red and yellow)
"im calling for ____"
new hire was given no/insufficient info
vdi not working
having full conversation with someone else
"i just got back from leave"
Self submitted ticket with no information and the caller wants it escalated
tyler complains
did not spell uniquely spelled name
resconnect / mts hosting
impatient caller
called cso / manager
wanting escalation when viable workaround is too inconvenient to them
