(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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goes straight into issue without giving name or callback
caller cannot describe the issue
computer uptime is more than a week
"need help with anything else?" "no i just want this fixed"
free for tylet only
does not know how to use their cell phone
gives name/callback too quickly
did not know email is now nickname.last
caller has not idea what they are doing
does not know call back number / can i use my cell?
difficult caller / passive agressive
new hire was given no/insufficient info
needs drive mapped but does not know drive location
new hire not given userid
WFH Called in using jabber and have to restart computer
non mercylink calling on mercylink line (or vise versa)
Melodi lurking in chat
new hire given wrong information
mfa
"Yes I am driving"
"you are the __th person ive spoken too about this"
commercial client
queue on fire (red and yellow)
not by the phone when call connected
does not give full number
"im calling for ____"
myedu call
resconnect / mts hosting
someone @'s p1/p1 two secs after posting in that chat
issue resolves itself / caller rsolved it
queue spikes right when you get back from break
parent ticket created / posted
¯\_(ツ)_/¯'s in the chat
why did tier 1 just spike
eating or drinking
mercy connect dot open.com
mercylink inactive
scanner issue
"I am calling on behalf of doctor..... who is in the other room"
vdi issues
"you are so smart"
import dialog box in epic
impatient caller
citrix on personal computer
epic access
did not spell uniquely spelled name
user ends call but doesnt hang up call
rightfax missing
ge issue
having full conversation with someone else
vdi not working
caller is taking on speaker / hard to hear
angry doctor
onboarding giving out outdated info
spam email
other coworkers having loud conversation in the background
"I got a new phone"
random background beeping
Self submitted ticket with no information and the caller wants it escalated
"I only have my phone/I dont have a personal computer"
someone emails the MTS All directory asking for help
"my class starts in 5mins"
maintenance issue
"i just got back from leave"
self submitted p1/p2
readyset
HORRENDOUS name spelling
does not know what idn request to submit
kids hollering in background
"do you know why i was locked out?"
"just call 3399"
spells out common name
heavy breathing
student was not given userid / did not know to use epc.userid
askes a question, gets completely non related answer
Cassandra actually messages the chat / complains
wanting escalation when viable workaround is too inconvenient to them
calling in for an issue caller has no idea about
Mymercy patient forwarded to 3399
"click this button" "do i click it?" what did i just say
coughs or sneezes or yawns into mic
two min call, ten min ticket
no phone by computer
printer
"i called earlier"
resolution: submit idn request
fire is mentioned in the chat
called cso / manager
common name with really strange spelling
tyler complains
trying to view current paystubs on mypay
"ive restarted" but uptime says they didnt
someone trying to teams msg or email for IT help
is or says "im computer illiterate"
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
