(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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heavy breathing
"click this button" "do i click it?" what did i just say
called cso / manager
needs drive mapped but does not know drive location
student was not given userid / did not know to use epc.userid
"I am calling on behalf of doctor..... who is in the other room"
"need help with anything else?" "no i just want this fixed"
epic access
askes a question, gets completely non related answer
goes straight into issue without giving name or callback
self submitted p1/p2
import dialog box in epic
parent ticket created / posted
new hire was given no/insufficient info
Melodi lurking in chat
"I got a new phone"
"Yes I am driving"
"im calling for ____"
commercial client
"you are so smart"
readyset
vdi issues
eating or drinking
someone @'s p1/p1 two secs after posting in that chat
computer uptime is more than a week
angry doctor
spells out common name
Cassandra actually messages the chat / complains
trying to view current paystubs on mypay
having full conversation with someone else
citrix on personal computer
someone trying to teams msg or email for IT help
ge issue
someone emails the MTS All directory asking for help
caller has no idea what they are doing
resconnect / mts hosting
tyler complains
gives name/callback too quickly
caller has not idea what they are doing
resolution: submit idn request
mfa
caller is taking on speaker / hard to hear
¯\_(ツ)_/¯'s in the chat
impatient caller
WFH Called in using jabber and have to restart computer
"i just got back from leave"
new hire given wrong information
"i called earlier"
two min call, ten min ticket
mercy connect dot open.com
user ends call but doesnt hang up call
rightfax missing
non mercylink calling on mercylink line (or vise versa)
common name with really strange spelling
HORRENDOUS name spelling
"do you know why i was locked out?"
new hire not given userid
calling in for an issue caller has no idea about
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
vdi not working
kids hollering in background
"just call 3399"
Self submitted ticket with no information and the caller wants it escalated
Mymercy patient forwarded to 3399
does not give full number
fire is mentioned in the chat
mercylink inactive
queue on fire (red and yellow)
scanner issue
difficult caller / passive agressive
"my class starts in 5mins"
"ive restarted" but uptime says they didnt
other coworkers having loud conversation in the background
spam email
is or says "im computer illiterate"
"you are the __th person ive spoken too about this"
onboarding giving out outdated info
why did tier 1 just spike
not by the phone when call connected
caller cannot describe the issue
does not know what idn request to submit
did not know email is now nickname.last
issue resolves itself / caller rsolved it
no phone by computer
free for tylet only
random background beeping
did not spell uniquely spelled name
queue spikes right when you get back from break
maintenance issue
does not know how to use their cell phone
"I only have my phone/I dont have a personal computer"
printer
myedu call
does not know call back number / can i use my cell?
wanting escalation when viable workaround is too inconvenient to them
