¯\_(ツ)_/¯'s in thechatcalling in foran issuecaller has noidea aboutnot by thephonewhen callconnected"justcall3399"myeducallcaller istaking onspeaker /hard to heargoes straightinto issuewithoutgiving nameor callbackdid not spelluniquelyspellednamekidshollering inbackgroundnew hiregivenwronginformationprinterangrydoctortrying toview currentpaystubs onmypaycaller hasno ideawhat theyare doingcommercialclientimportdialog boxin epic"I am callingon behalf ofdoctor.....who is in theother room"resconnect/ mtshostingwhy didtier 1 justspikeWFH Calledin usingjabber andhave to restartcomputermfacommonname withreallystrangespelling"Yes Iamdriving"Chromebook /Cant installcitrix on MacosX or windows7/8/8.1someone@'s p1/p1two secsafter postingin that chatcomputeruptime ismore thana weekspamemailis or says"imcomputerilliterate"Self submittedticket with noinformation andthe caller wantsit escalatedissueresolvesitself / callerrsolved itmercyconnectdotopen.comMymercypatientforwardedto 3399did not knowemail is nownickname.last"need helpwith anythingelse?" "no ijust want thisfixed""icalledearlier"coughs orsneezesor yawnsinto micdoes notknow whatidn requestto submitno phonebycomputerreadysetgivesname/callbacktoo quicklynon mercylinkcalling onmercylink line(or vise versa)free fortyletonlyaskes aquestion, getscompletelynon relatedanswertwo mincall, tenmin ticketrandombackgroundbeepingdoes notgive fullnumbermaintenanceissueheavybreathingMelodilurkingin chatvdiissuesdoes notknow callback number/ can i usemy cell?tylercomplainsimpatientcaller"i just gotback fromleave"scannerissue"iverestarted"but uptimesays theydidntonboardinggiving outoutdatedinfospells outcommonnamesomeoneemails theMTS Alldirectoryasking for helpothercoworkershaving loudconversation inthe backgroundrightfaxmissing"youare sosmart"eatingordrinking"I only havemy phone/Idont have apersonalcomputer"new hirenot givenuseridstudent wasnot givenuserid / did notknow to useepc.useridcallercannotdescribethe issue"do youknow why iwas lockedout?"someonetrying toteams msgor email forIT helpqueuespikes rightwhen youget backfrom breakCassandraactuallymessagesthe chat /complainsgeissuenew hire wasgivenno/insufficientinfo"you are the__th personive spokentoo aboutthis"vdi notworkingwantingescalation whenviableworkaround istoo inconvenientto themfire ismentionedin the chatepicaccesshaving fullconversationwithsomeoneelseparentticketcreated /posted"my classstarts in5mins"caller hasnot ideawhat theyare doingcalledcso /manager"I got anewphone"selfsubmittedp1/p2"click thisbutton" "do iclick it?"what did ijust sayuser endscall butdoesnthang up callmercylinkinactive"imcallingfor ____"needs drivemapped butdoes notknow drivelocationcitrix onpersonalcomputerdoes notknow howto use theircell phoneresolution:submit idnrequestHORRENDOUSname spellingdifficultcaller /passiveagressivequeue onfire (redandyellow)¯\_(ツ)_/¯'s in thechatcalling in foran issuecaller has noidea aboutnot by thephonewhen callconnected"justcall3399"myeducallcaller istaking onspeaker /hard to heargoes straightinto issuewithoutgiving nameor callbackdid not spelluniquelyspellednamekidshollering inbackgroundnew hiregivenwronginformationprinterangrydoctortrying toview currentpaystubs onmypaycaller hasno ideawhat theyare doingcommercialclientimportdialog boxin epic"I am callingon behalf ofdoctor.....who is in theother room"resconnect/ mtshostingwhy didtier 1 justspikeWFH Calledin usingjabber andhave to restartcomputermfacommonname withreallystrangespelling"Yes Iamdriving"Chromebook /Cant installcitrix on MacosX or windows7/8/8.1someone@'s p1/p1two secsafter postingin that chatcomputeruptime ismore thana weekspamemailis or says"imcomputerilliterate"Self submittedticket with noinformation andthe caller wantsit escalatedissueresolvesitself / callerrsolved itmercyconnectdotopen.comMymercypatientforwardedto 3399did not knowemail is nownickname.last"need helpwith anythingelse?" "no ijust want thisfixed""icalledearlier"coughs orsneezesor yawnsinto micdoes notknow whatidn requestto submitno phonebycomputerreadysetgivesname/callbacktoo quicklynon mercylinkcalling onmercylink line(or vise versa)free fortyletonlyaskes aquestion, getscompletelynon relatedanswertwo mincall, tenmin ticketrandombackgroundbeepingdoes notgive fullnumbermaintenanceissueheavybreathingMelodilurkingin chatvdiissuesdoes notknow callback number/ can i usemy cell?tylercomplainsimpatientcaller"i just gotback fromleave"scannerissue"iverestarted"but uptimesays theydidntonboardinggiving outoutdatedinfospells outcommonnamesomeoneemails theMTS Alldirectoryasking for helpothercoworkershaving loudconversation inthe backgroundrightfaxmissing"youare sosmart"eatingordrinking"I only havemy phone/Idont have apersonalcomputer"new hirenot givenuseridstudent wasnot givenuserid / did notknow to useepc.useridcallercannotdescribethe issue"do youknow why iwas lockedout?"someonetrying toteams msgor email forIT helpqueuespikes rightwhen youget backfrom breakCassandraactuallymessagesthe chat /complainsgeissuenew hire wasgivenno/insufficientinfo"you are the__th personive spokentoo aboutthis"vdi notworkingwantingescalation whenviableworkaround istoo inconvenientto themfire ismentionedin the chatepicaccesshaving fullconversationwithsomeoneelseparentticketcreated /posted"my classstarts in5mins"caller hasnot ideawhat theyare doingcalledcso /manager"I got anewphone"selfsubmittedp1/p2"click thisbutton" "do iclick it?"what did ijust sayuser endscall butdoesnthang up callmercylinkinactive"imcallingfor ____"needs drivemapped butdoes notknow drivelocationcitrix onpersonalcomputerdoes notknow howto use theircell phoneresolution:submit idnrequestHORRENDOUSname spellingdifficultcaller /passiveagressivequeue onfire (redandyellow)

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
  1. ¯\_(ツ)_/¯'s in the chat
  2. calling in for an issue caller has no idea about
  3. not by the phone when call connected
  4. "just call 3399"
  5. myedu call
  6. caller is taking on speaker / hard to hear
  7. goes straight into issue without giving name or callback
  8. did not spell uniquely spelled name
  9. kids hollering in background
  10. new hire given wrong information
  11. printer
  12. angry doctor
  13. trying to view current paystubs on mypay
  14. caller has no idea what they are doing
  15. commercial client
  16. import dialog box in epic
  17. "I am calling on behalf of doctor..... who is in the other room"
  18. resconnect / mts hosting
  19. why did tier 1 just spike
  20. WFH Called in using jabber and have to restart computer
  21. mfa
  22. common name with really strange spelling
  23. "Yes I am driving"
  24. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  25. someone @'s p1/p1 two secs after posting in that chat
  26. computer uptime is more than a week
  27. spam email
  28. is or says "im computer illiterate"
  29. Self submitted ticket with no information and the caller wants it escalated
  30. issue resolves itself / caller rsolved it
  31. mercy connect dot open.com
  32. Mymercy patient forwarded to 3399
  33. did not know email is now nickname.last
  34. "need help with anything else?" "no i just want this fixed"
  35. "i called earlier"
  36. coughs or sneezes or yawns into mic
  37. does not know what idn request to submit
  38. no phone by computer
  39. readyset
  40. gives name/callback too quickly
  41. non mercylink calling on mercylink line (or vise versa)
  42. free for tylet only
  43. askes a question, gets completely non related answer
  44. two min call, ten min ticket
  45. random background beeping
  46. does not give full number
  47. maintenance issue
  48. heavy breathing
  49. Melodi lurking in chat
  50. vdi issues
  51. does not know call back number / can i use my cell?
  52. tyler complains
  53. impatient caller
  54. "i just got back from leave"
  55. scanner issue
  56. "ive restarted" but uptime says they didnt
  57. onboarding giving out outdated info
  58. spells out common name
  59. someone emails the MTS All directory asking for help
  60. other coworkers having loud conversation in the background
  61. rightfax missing
  62. "you are so smart"
  63. eating or drinking
  64. "I only have my phone/I dont have a personal computer"
  65. new hire not given userid
  66. student was not given userid / did not know to use epc.userid
  67. caller cannot describe the issue
  68. "do you know why i was locked out?"
  69. someone trying to teams msg or email for IT help
  70. queue spikes right when you get back from break
  71. Cassandra actually messages the chat / complains
  72. ge issue
  73. new hire was given no/insufficient info
  74. "you are the __th person ive spoken too about this"
  75. vdi not working
  76. wanting escalation when viable workaround is too inconvenient to them
  77. fire is mentioned in the chat
  78. epic access
  79. having full conversation with someone else
  80. parent ticket created / posted
  81. "my class starts in 5mins"
  82. caller has not idea what they are doing
  83. called cso / manager
  84. "I got a new phone"
  85. self submitted p1/p2
  86. "click this button" "do i click it?" what did i just say
  87. user ends call but doesnt hang up call
  88. mercylink inactive
  89. "im calling for ____"
  90. needs drive mapped but does not know drive location
  91. citrix on personal computer
  92. does not know how to use their cell phone
  93. resolution: submit idn request
  94. HORRENDOUS name spelling
  95. difficult caller / passive agressive
  96. queue on fire (red and yellow)