Chromebook /Cant installcitrix on MacosX or windows7/8/8.1does notknow howto use theircell phonegeissuedoes notgive fullnumbernew hirenot givenuseridonboardinggiving outoutdatedinforightfaxmissingselfsubmittedp1/p2no phonebycomputerHORRENDOUSname spelling¯\_(ツ)_/¯'s in thechatprinter"need helpwith anythingelse?" "no ijust want thisfixed"did not spelluniquelyspellednameMymercypatientforwardedto 3399Cassandraactuallymessagesthe chat /complainsepicaccessdoes notknow whatidn requestto submitgivesname/callbacktoo quicklycaller hasno ideawhat theyare doingkidshollering inbackgroundreadysetscannerissuecommonname withreallystrangespellingqueuespikes rightwhen youget backfrom breakcoughs orsneezesor yawnsinto mic"imcallingfor ____"new hire wasgivenno/insufficientinfonew hiregivenwronginformationwantingescalation whenviableworkaround istoo inconvenientto them"you are the__th personive spokentoo aboutthis"importdialog boxin epicparentticketcreated /posted"justcall3399"non mercylinkcalling onmercylink line(or vise versa)why didtier 1 justspikecaller istaking onspeaker /hard to hearcomputeruptime ismore thana weekheavybreathingissueresolvesitself / callerrsolved itis or says"imcomputerilliterate"user endscall butdoesnthang up call"i just gotback fromleave"mfaresconnect/ mtshostingneeds drivemapped butdoes notknow drivelocationcalledcso /managerdifficultcaller /passiveagressiveangrydoctor"Yes Iamdriving"having fullconversationwithsomeoneelseeatingordrinkingcommercialclientdoes notknow callback number/ can i usemy cell?"click thisbutton" "do iclick it?"what did ijust say"iverestarted"but uptimesays theydidntsomeonetrying toteams msgor email forIT helprandombackgroundbeepingspells outcommonnamecalling in foran issuecaller has noidea aboutdid not knowemail is nownickname.laststudent wasnot givenuserid / did notknow to useepc.useridmyeducallfire ismentionedin the chattwo mincall, tenmin ticketmercylinkinactivequeue onfire (redandyellow)citrix onpersonalcomputermaintenanceissue"do youknow why iwas lockedout?"trying toview currentpaystubs onmypaymercyconnectdotopen.com"I only havemy phone/Idont have apersonalcomputer"someone@'s p1/p1two secsafter postingin that chatimpatientcallerMelodilurkingin chatnot by thephonewhen callconnectedfree fortyletonlyWFH Calledin usingjabber andhave to restartcomputercallercannotdescribethe issueresolution:submit idnrequest"I got anewphone"tylercomplainsaskes aquestion, getscompletelynon relatedanswercaller hasnot ideawhat theyare doingvdiissuessomeoneemails theMTS Alldirectoryasking for helpgoes straightinto issuewithoutgiving nameor callback"youare sosmart"spamemail"my classstarts in5mins""icalledearlier"othercoworkershaving loudconversation inthe backgroundSelf submittedticket with noinformation andthe caller wantsit escalatedvdi notworking"I am callingon behalf ofdoctor.....who is in theother room"Chromebook /Cant installcitrix on MacosX or windows7/8/8.1does notknow howto use theircell phonegeissuedoes notgive fullnumbernew hirenot givenuseridonboardinggiving outoutdatedinforightfaxmissingselfsubmittedp1/p2no phonebycomputerHORRENDOUSname spelling¯\_(ツ)_/¯'s in thechatprinter"need helpwith anythingelse?" "no ijust want thisfixed"did not spelluniquelyspellednameMymercypatientforwardedto 3399Cassandraactuallymessagesthe chat /complainsepicaccessdoes notknow whatidn requestto submitgivesname/callbacktoo quicklycaller hasno ideawhat theyare doingkidshollering inbackgroundreadysetscannerissuecommonname withreallystrangespellingqueuespikes rightwhen youget backfrom breakcoughs orsneezesor yawnsinto mic"imcallingfor ____"new hire wasgivenno/insufficientinfonew hiregivenwronginformationwantingescalation whenviableworkaround istoo inconvenientto them"you are the__th personive spokentoo aboutthis"importdialog boxin epicparentticketcreated /posted"justcall3399"non mercylinkcalling onmercylink line(or vise versa)why didtier 1 justspikecaller istaking onspeaker /hard to hearcomputeruptime ismore thana weekheavybreathingissueresolvesitself / callerrsolved itis or says"imcomputerilliterate"user endscall butdoesnthang up call"i just gotback fromleave"mfaresconnect/ mtshostingneeds drivemapped butdoes notknow drivelocationcalledcso /managerdifficultcaller /passiveagressiveangrydoctor"Yes Iamdriving"having fullconversationwithsomeoneelseeatingordrinkingcommercialclientdoes notknow callback number/ can i usemy cell?"click thisbutton" "do iclick it?"what did ijust say"iverestarted"but uptimesays theydidntsomeonetrying toteams msgor email forIT helprandombackgroundbeepingspells outcommonnamecalling in foran issuecaller has noidea aboutdid not knowemail is nownickname.laststudent wasnot givenuserid / did notknow to useepc.useridmyeducallfire ismentionedin the chattwo mincall, tenmin ticketmercylinkinactivequeue onfire (redandyellow)citrix onpersonalcomputermaintenanceissue"do youknow why iwas lockedout?"trying toview currentpaystubs onmypaymercyconnectdotopen.com"I only havemy phone/Idont have apersonalcomputer"someone@'s p1/p1two secsafter postingin that chatimpatientcallerMelodilurkingin chatnot by thephonewhen callconnectedfree fortyletonlyWFH Calledin usingjabber andhave to restartcomputercallercannotdescribethe issueresolution:submit idnrequest"I got anewphone"tylercomplainsaskes aquestion, getscompletelynon relatedanswercaller hasnot ideawhat theyare doingvdiissuessomeoneemails theMTS Alldirectoryasking for helpgoes straightinto issuewithoutgiving nameor callback"youare sosmart"spamemail"my classstarts in5mins""icalledearlier"othercoworkershaving loudconversation inthe backgroundSelf submittedticket with noinformation andthe caller wantsit escalatedvdi notworking"I am callingon behalf ofdoctor.....who is in theother room"

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  2. does not know how to use their cell phone
  3. ge issue
  4. does not give full number
  5. new hire not given userid
  6. onboarding giving out outdated info
  7. rightfax missing
  8. self submitted p1/p2
  9. no phone by computer
  10. HORRENDOUS name spelling
  11. ¯\_(ツ)_/¯'s in the chat
  12. printer
  13. "need help with anything else?" "no i just want this fixed"
  14. did not spell uniquely spelled name
  15. Mymercy patient forwarded to 3399
  16. Cassandra actually messages the chat / complains
  17. epic access
  18. does not know what idn request to submit
  19. gives name/callback too quickly
  20. caller has no idea what they are doing
  21. kids hollering in background
  22. readyset
  23. scanner issue
  24. common name with really strange spelling
  25. queue spikes right when you get back from break
  26. coughs or sneezes or yawns into mic
  27. "im calling for ____"
  28. new hire was given no/insufficient info
  29. new hire given wrong information
  30. wanting escalation when viable workaround is too inconvenient to them
  31. "you are the __th person ive spoken too about this"
  32. import dialog box in epic
  33. parent ticket created / posted
  34. "just call 3399"
  35. non mercylink calling on mercylink line (or vise versa)
  36. why did tier 1 just spike
  37. caller is taking on speaker / hard to hear
  38. computer uptime is more than a week
  39. heavy breathing
  40. issue resolves itself / caller rsolved it
  41. is or says "im computer illiterate"
  42. user ends call but doesnt hang up call
  43. "i just got back from leave"
  44. mfa
  45. resconnect / mts hosting
  46. needs drive mapped but does not know drive location
  47. called cso / manager
  48. difficult caller / passive agressive
  49. angry doctor
  50. "Yes I am driving"
  51. having full conversation with someone else
  52. eating or drinking
  53. commercial client
  54. does not know call back number / can i use my cell?
  55. "click this button" "do i click it?" what did i just say
  56. "ive restarted" but uptime says they didnt
  57. someone trying to teams msg or email for IT help
  58. random background beeping
  59. spells out common name
  60. calling in for an issue caller has no idea about
  61. did not know email is now nickname.last
  62. student was not given userid / did not know to use epc.userid
  63. myedu call
  64. fire is mentioned in the chat
  65. two min call, ten min ticket
  66. mercylink inactive
  67. queue on fire (red and yellow)
  68. citrix on personal computer
  69. maintenance issue
  70. "do you know why i was locked out?"
  71. trying to view current paystubs on mypay
  72. mercy connect dot open.com
  73. "I only have my phone/I dont have a personal computer"
  74. someone @'s p1/p1 two secs after posting in that chat
  75. impatient caller
  76. Melodi lurking in chat
  77. not by the phone when call connected
  78. free for tylet only
  79. WFH Called in using jabber and have to restart computer
  80. caller cannot describe the issue
  81. resolution: submit idn request
  82. "I got a new phone"
  83. tyler complains
  84. askes a question, gets completely non related answer
  85. caller has not idea what they are doing
  86. vdi issues
  87. someone emails the MTS All directory asking for help
  88. goes straight into issue without giving name or callback
  89. "you are so smart"
  90. spam email
  91. "my class starts in 5mins"
  92. "i called earlier"
  93. other coworkers having loud conversation in the background
  94. Self submitted ticket with no information and the caller wants it escalated
  95. vdi not working
  96. "I am calling on behalf of doctor..... who is in the other room"