does notknow howto use theircell phonegeissueothercoworkershaving loudconversation inthe backgroundtylercomplains"I only havemy phone/Idont have apersonalcomputer"does notknow whatidn requestto submit"iverestarted"but uptimesays theydidntqueue onfire (redandyellow)does notgive fullnumberhaving fullconversationwithsomeoneelseMymercypatientforwardedto 3399no phonebycomputersomeonetrying toteams msgor email forIT helpnew hire wasgivenno/insufficientinfois or says"imcomputerilliterate""my classstarts in5mins"commonname withreallystrangespellingdifficultcaller /passiveagressivecaller hasno ideawhat theyare doing"you are the__th personive spokentoo aboutthis"wantingescalation whenviableworkaround istoo inconvenientto themcomputeruptime ismore thana weekgivesname/callbacktoo quicklyneeds drivemapped butdoes notknow drivelocationcalling in foran issuecaller has noidea aboutWFH Calledin usingjabber andhave to restartcomputercaller istaking onspeaker /hard to hearcitrix onpersonalcomputerChromebook /Cant installcitrix on MacosX or windows7/8/8.1parentticketcreated /postedMelodilurkingin chatnot by thephonewhen callconnectedcommercialclientfire ismentionedin the chattwo mincall, tenmin ticket"youare sosmart"spells outcommonnamesomeoneemails theMTS Alldirectoryasking for helpmyeducallimpatientcalleronboardinggiving outoutdatedinfoCassandraactuallymessagesthe chat /complainsspamemailmercyconnectdotopen.comdoes notknow callback number/ can i usemy cell?calledcso /managernon mercylinkcalling onmercylink line(or vise versa)importdialog boxin epicrandombackgroundbeepingreadysetselfsubmittedp1/p2callercannotdescribethe issue"need helpwith anythingelse?" "no ijust want thisfixed"kidshollering inbackgroundnew hiregivenwronginformationvdiissues"I am callingon behalf ofdoctor.....who is in theother room"resconnect/ mtshostingaskes aquestion, getscompletelynon relatedanswergoes straightinto issuewithoutgiving nameor callbackstudent wasnot givenuserid / did notknow to useepc.useridresolution:submit idnrequestvdi notworkingmaintenanceissueeatingordrinking¯\_(ツ)_/¯'s in thechatissueresolvesitself / callerrsolved itfree fortyletonlyepicaccess"i just gotback fromleave""click thisbutton" "do iclick it?"what did ijust say"do youknow why iwas lockedout?"mfaSelf submittedticket with noinformation andthe caller wantsit escalatedwhy didtier 1 justspiketrying toview currentpaystubs onmypaycoughs orsneezesor yawnsinto micsomeone@'s p1/p1two secsafter postingin that chatheavybreathinguser endscall butdoesnthang up callprinterrightfaxmissingnew hirenot givenuseridcaller hasnot ideawhat theyare doing"Yes Iamdriving"angrydoctordid not knowemail is nownickname.lastscannerissuequeuespikes rightwhen youget backfrom break"imcallingfor ____"mercylinkinactivedid not spelluniquelyspelledname"icalledearlier"HORRENDOUSname spelling"I got anewphone""justcall3399"does notknow howto use theircell phonegeissueothercoworkershaving loudconversation inthe backgroundtylercomplains"I only havemy phone/Idont have apersonalcomputer"does notknow whatidn requestto submit"iverestarted"but uptimesays theydidntqueue onfire (redandyellow)does notgive fullnumberhaving fullconversationwithsomeoneelseMymercypatientforwardedto 3399no phonebycomputersomeonetrying toteams msgor email forIT helpnew hire wasgivenno/insufficientinfois or says"imcomputerilliterate""my classstarts in5mins"commonname withreallystrangespellingdifficultcaller /passiveagressivecaller hasno ideawhat theyare doing"you are the__th personive spokentoo aboutthis"wantingescalation whenviableworkaround istoo inconvenientto themcomputeruptime ismore thana weekgivesname/callbacktoo quicklyneeds drivemapped butdoes notknow drivelocationcalling in foran issuecaller has noidea aboutWFH Calledin usingjabber andhave to restartcomputercaller istaking onspeaker /hard to hearcitrix onpersonalcomputerChromebook /Cant installcitrix on MacosX or windows7/8/8.1parentticketcreated /postedMelodilurkingin chatnot by thephonewhen callconnectedcommercialclientfire ismentionedin the chattwo mincall, tenmin ticket"youare sosmart"spells outcommonnamesomeoneemails theMTS Alldirectoryasking for helpmyeducallimpatientcalleronboardinggiving outoutdatedinfoCassandraactuallymessagesthe chat /complainsspamemailmercyconnectdotopen.comdoes notknow callback number/ can i usemy cell?calledcso /managernon mercylinkcalling onmercylink line(or vise versa)importdialog boxin epicrandombackgroundbeepingreadysetselfsubmittedp1/p2callercannotdescribethe issue"need helpwith anythingelse?" "no ijust want thisfixed"kidshollering inbackgroundnew hiregivenwronginformationvdiissues"I am callingon behalf ofdoctor.....who is in theother room"resconnect/ mtshostingaskes aquestion, getscompletelynon relatedanswergoes straightinto issuewithoutgiving nameor callbackstudent wasnot givenuserid / did notknow to useepc.useridresolution:submit idnrequestvdi notworkingmaintenanceissueeatingordrinking¯\_(ツ)_/¯'s in thechatissueresolvesitself / callerrsolved itfree fortyletonlyepicaccess"i just gotback fromleave""click thisbutton" "do iclick it?"what did ijust say"do youknow why iwas lockedout?"mfaSelf submittedticket with noinformation andthe caller wantsit escalatedwhy didtier 1 justspiketrying toview currentpaystubs onmypaycoughs orsneezesor yawnsinto micsomeone@'s p1/p1two secsafter postingin that chatheavybreathinguser endscall butdoesnthang up callprinterrightfaxmissingnew hirenot givenuseridcaller hasnot ideawhat theyare doing"Yes Iamdriving"angrydoctordid not knowemail is nownickname.lastscannerissuequeuespikes rightwhen youget backfrom break"imcallingfor ____"mercylinkinactivedid not spelluniquelyspelledname"icalledearlier"HORRENDOUSname spelling"I got anewphone""justcall3399"

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. does not know how to use their cell phone
  2. ge issue
  3. other coworkers having loud conversation in the background
  4. tyler complains
  5. "I only have my phone/I dont have a personal computer"
  6. does not know what idn request to submit
  7. "ive restarted" but uptime says they didnt
  8. queue on fire (red and yellow)
  9. does not give full number
  10. having full conversation with someone else
  11. Mymercy patient forwarded to 3399
  12. no phone by computer
  13. someone trying to teams msg or email for IT help
  14. new hire was given no/insufficient info
  15. is or says "im computer illiterate"
  16. "my class starts in 5mins"
  17. common name with really strange spelling
  18. difficult caller / passive agressive
  19. caller has no idea what they are doing
  20. "you are the __th person ive spoken too about this"
  21. wanting escalation when viable workaround is too inconvenient to them
  22. computer uptime is more than a week
  23. gives name/callback too quickly
  24. needs drive mapped but does not know drive location
  25. calling in for an issue caller has no idea about
  26. WFH Called in using jabber and have to restart computer
  27. caller is taking on speaker / hard to hear
  28. citrix on personal computer
  29. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  30. parent ticket created / posted
  31. Melodi lurking in chat
  32. not by the phone when call connected
  33. commercial client
  34. fire is mentioned in the chat
  35. two min call, ten min ticket
  36. "you are so smart"
  37. spells out common name
  38. someone emails the MTS All directory asking for help
  39. myedu call
  40. impatient caller
  41. onboarding giving out outdated info
  42. Cassandra actually messages the chat / complains
  43. spam email
  44. mercy connect dot open.com
  45. does not know call back number / can i use my cell?
  46. called cso / manager
  47. non mercylink calling on mercylink line (or vise versa)
  48. import dialog box in epic
  49. random background beeping
  50. readyset
  51. self submitted p1/p2
  52. caller cannot describe the issue
  53. "need help with anything else?" "no i just want this fixed"
  54. kids hollering in background
  55. new hire given wrong information
  56. vdi issues
  57. "I am calling on behalf of doctor..... who is in the other room"
  58. resconnect / mts hosting
  59. askes a question, gets completely non related answer
  60. goes straight into issue without giving name or callback
  61. student was not given userid / did not know to use epc.userid
  62. resolution: submit idn request
  63. vdi not working
  64. maintenance issue
  65. eating or drinking
  66. ¯\_(ツ)_/¯'s in the chat
  67. issue resolves itself / caller rsolved it
  68. free for tylet only
  69. epic access
  70. "i just got back from leave"
  71. "click this button" "do i click it?" what did i just say
  72. "do you know why i was locked out?"
  73. mfa
  74. Self submitted ticket with no information and the caller wants it escalated
  75. why did tier 1 just spike
  76. trying to view current paystubs on mypay
  77. coughs or sneezes or yawns into mic
  78. someone @'s p1/p1 two secs after posting in that chat
  79. heavy breathing
  80. user ends call but doesnt hang up call
  81. printer
  82. rightfax missing
  83. new hire not given userid
  84. caller has not idea what they are doing
  85. "Yes I am driving"
  86. angry doctor
  87. did not know email is now nickname.last
  88. scanner issue
  89. queue spikes right when you get back from break
  90. "im calling for ____"
  91. mercylink inactive
  92. did not spell uniquely spelled name
  93. "i called earlier"
  94. HORRENDOUS name spelling
  95. "I got a new phone"
  96. "just call 3399"