(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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spam email
new hire given wrong information
queue on fire (red and yellow)
computer uptime is more than a week
eating or drinking
"I only have my phone/I dont have a personal computer"
onboarding giving out outdated info
free for tylet only
askes a question, gets completely non related answer
epic access
tyler complains
queue spikes right when you get back from break
vdi not working
wanting escalation when viable workaround is too inconvenient to them
rightfax missing
vdi issues
Self submitted ticket with no information and the caller wants it escalated
Melodi lurking in chat
import dialog box in epic
"Yes I am driving"
goes straight into issue without giving name or callback
no phone by computer
new hire was given no/insufficient info
did not spell uniquely spelled name
¯\_(ツ)_/¯'s in the chat
"you are the __th person ive spoken too about this"
kids hollering in background
WFH Called in using jabber and have to restart computer
issue resolves itself / caller rsolved it
non mercylink calling on mercylink line (or vise versa)
common name with really strange spelling
coughs or sneezes or yawns into mic
other coworkers having loud conversation in the background
"just call 3399"
readyset
"i just got back from leave"
parent ticket created / posted
"im calling for ____"
HORRENDOUS name spelling
citrix on personal computer
self submitted p1/p2
ge issue
calling in for an issue caller has no idea about
angry doctor
user ends call but doesnt hang up call
resolution: submit idn request
random background beeping
does not know how to use their cell phone
did not know email is now nickname.last
caller is taking on speaker / hard to hear
"I am calling on behalf of doctor..... who is in the other room"
student was not given userid / did not know to use epc.userid
having full conversation with someone else
"you are so smart"
new hire not given userid
mercy connect dot open.com
scanner issue
resconnect / mts hosting
someone trying to teams msg or email for IT help
mfa
myedu call
gives name/callback too quickly
why did tier 1 just spike
commercial client
impatient caller
"I got a new phone"
printer
maintenance issue
caller has not idea what they are doing
someone @'s p1/p1 two secs after posting in that chat
"ive restarted" but uptime says they didnt
"i called earlier"
needs drive mapped but does not know drive location
not by the phone when call connected
does not know call back number / can i use my cell?
two min call, ten min ticket
Cassandra actually messages the chat / complains
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
"do you know why i was locked out?"
called cso / manager
spells out common name
is or says "im computer illiterate"
fire is mentioned in the chat
"need help with anything else?" "no i just want this fixed"
heavy breathing
does not give full number
"my class starts in 5mins"
does not know what idn request to submit
Mymercy patient forwarded to 3399
mercylink inactive
caller cannot describe the issue
someone emails the MTS All directory asking for help
caller has no idea what they are doing
"click this button" "do i click it?" what did i just say
