(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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why did tier 1 just spike
mfa
"Yes I am driving"
"ive restarted" but uptime says they didnt
"you are the __th person ive spoken too about this"
does not know call back number / can i use my cell?
Self submitted ticket with no information and the caller wants it escalated
caller has not idea what they are doing
"im calling for ____"
commercial client
"you are so smart"
other coworkers having loud conversation in the background
"I am calling on behalf of doctor..... who is in the other room"
kids hollering in background
import dialog box in epic
angry doctor
coughs or sneezes or yawns into mic
called cso / manager
having full conversation with someone else
wanting escalation when viable workaround is too inconvenient to them
Mymercy patient forwarded to 3399
queue on fire (red and yellow)
ge issue
epic access
printer
caller is taking on speaker / hard to hear
spells out common name
vdi not working
heavy breathing
someone @'s p1/p1 two secs after posting in that chat
maintenance issue
"just call 3399"
"i called earlier"
resconnect / mts hosting
did not know email is now nickname.last
gives name/callback too quickly
someone trying to teams msg or email for IT help
Melodi lurking in chat
self submitted p1/p2
is or says "im computer illiterate"
myedu call
eating or drinking
"I only have my phone/I dont have a personal computer"
"need help with anything else?" "no i just want this fixed"
caller cannot describe the issue
spam email
readyset
needs drive mapped but does not know drive location
common name with really strange spelling
caller has no idea what they are doing
trying to view current paystubs on mypay
someone emails the MTS All directory asking for help
no phone by computer
citrix on personal computer
issue resolves itself / caller rsolved it
calling in for an issue caller has no idea about
new hire not given userid
"i just got back from leave"
user ends call but doesnt hang up call
does not give full number
vdi issues
mercy connect dot open.com
two min call, ten min ticket
¯\_(ツ)_/¯'s in the chat
did not spell uniquely spelled name
random background beeping
mercylink inactive
Cassandra actually messages the chat / complains
free for tylet only
WFH Called in using jabber and have to restart computer
fire is mentioned in the chat
non mercylink calling on mercylink line (or vise versa)
tyler complains
does not know what idn request to submit
HORRENDOUS name spelling
computer uptime is more than a week
impatient caller
parent ticket created / posted
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
new hire given wrong information
does not know how to use their cell phone
student was not given userid / did not know to use epc.userid
askes a question, gets completely non related answer
new hire was given no/insufficient info
queue spikes right when you get back from break
not by the phone when call connected
"do you know why i was locked out?"
resolution: submit idn request
rightfax missing
scanner issue
difficult caller / passive agressive
onboarding giving out outdated info
"I got a new phone"
goes straight into issue without giving name or callback
"my class starts in 5mins"
"click this button" "do i click it?" what did i just say
