CSR

CSR Bingo Card
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This bingo card has a free space and 24 words: “I want to speak to your store manager” -cx, There’s a cash payment that needs change for $100., “Can you check if a payment went through?” -RSA, RSA is missing manager/cx signature on sale., “Where is your bathroom?” -cx, Customer care is useless., Cx calling about a sale from another store/online., Random Yohanna noise., System is down., Customer gets hysterical., “I wanna cancel” -cx, “Where’s the cash key?”, Used the “manager is in a meeting” excuse., ASK SIERRA, Cx is threatening to leave furniture in front of the store., Cx is asking for information from a sale from 6+ years ago., Cx didn’t pay within financing term and is now upset about interest., RSA is requesting a sooner delivery/PO., Cx wants to pick a time frame for delivery/tech., “I don’t want it fixed I want a new one” -cx, Cx doesn’t not want to wait/ is impatient/ “I NEED IT NOW”., “Can I pick it up at the store?” -cx, There’s a Ping/Faiza/ Sally/Manny sale after closing. and DS/CPS ignorance..

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