Used the“manager isin a meeting”excuse.Cx doesn’t notwant to wait/is impatient/ “INEED ITNOW”.There’s aPing/Faiza/Sally/Mannysale afterclosing.RSA ismissingmanager/cxsignature onsale.“Where’sthe cashkey?”“I don’t wantit fixed Iwant a newone” -cxCustomergetshysterical.Cx callingabout a salefrom anotherstore/online.RandomYohannanoise.Customercare isuseless.“I wannacancel”-cxDS/CPSignorance.Systemisdown.Cx isthreatening toleave furniturein front of thestore.There’s acash paymentthat needschange for$100.ASKSIERRA“Can youcheck if apayment wentthrough?” -RSACx didn’t paywithin financingterm and is nowupset aboutinterest.“Can I pickit up at thestore?” -cxCx is askingfor informationfrom a salefrom 6+ yearsago.“Where isyourbathroom?”-cx“I want tospeak toyour storemanager” -cxRSA isrequesting asoonerdelivery/PO.Cx wants topick a timeframe fordelivery/tech.Used the“manager isin a meeting”excuse.Cx doesn’t notwant to wait/is impatient/ “INEED ITNOW”.There’s aPing/Faiza/Sally/Mannysale afterclosing.RSA ismissingmanager/cxsignature onsale.“Where’sthe cashkey?”“I don’t wantit fixed Iwant a newone” -cxCustomergetshysterical.Cx callingabout a salefrom anotherstore/online.RandomYohannanoise.Customercare isuseless.“I wannacancel”-cxDS/CPSignorance.Systemisdown.Cx isthreatening toleave furniturein front of thestore.There’s acash paymentthat needschange for$100.ASKSIERRA“Can youcheck if apayment wentthrough?” -RSACx didn’t paywithin financingterm and is nowupset aboutinterest.“Can I pickit up at thestore?” -cxCx is askingfor informationfrom a salefrom 6+ yearsago.“Where isyourbathroom?”-cx“I want tospeak toyour storemanager” -cxRSA isrequesting asoonerdelivery/PO.Cx wants topick a timeframe fordelivery/tech.

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the “manager is in a meeting” excuse.
  2. Cx doesn’t not want to wait/ is impatient/ “I NEED IT NOW”.
  3. There’s a Ping/Faiza/ Sally/Manny sale after closing.
  4. RSA is missing manager/cx signature on sale.
  5. “Where’s the cash key?”
  6. “I don’t want it fixed I want a new one” -cx
  7. Customer gets hysterical.
  8. Cx calling about a sale from another store/online.
  9. Random Yohanna noise.
  10. Customer care is useless.
  11. “I wanna cancel” -cx
  12. DS/CPS ignorance.
  13. System is down.
  14. Cx is threatening to leave furniture in front of the store.
  15. There’s a cash payment that needs change for $100.
  16. ASK SIERRA
  17. “Can you check if a payment went through?” -RSA
  18. Cx didn’t pay within financing term and is now upset about interest.
  19. “Can I pick it up at the store?” -cx
  20. Cx is asking for information from a sale from 6+ years ago.
  21. “Where is your bathroom?” -cx
  22. “I want to speak to your store manager” -cx
  23. RSA is requesting a sooner delivery/PO.
  24. Cx wants to pick a time frame for delivery/tech.