Systemisdown.“I don’t wantit fixed Iwant a newone” -cxASKSIERRA“Where isyourbathroom?”-cxThere’s acash paymentthat needschange for$100.“I want tospeak toyour storemanager” -cxCustomercare isuseless.RSA isrequesting asoonerdelivery/PO.“I wannacancel”-cxDS/CPSignorance.“Where’sthe cashkey?”“Can youcheck if apayment wentthrough?” -RSACx isthreatening toleave furniturein front of thestore.RandomYohannanoise.RSA ismissingmanager/cxsignature onsale.Cx didn’t paywithin financingterm and is nowupset aboutinterest.There’s aPing/Faiza/Sally/Mannysale afterclosing.“Can I pickit up at thestore?” -cxCx callingabout a salefrom anotherstore/online.Customergetshysterical.Cx is askingfor informationfrom a salefrom 6+ yearsago.Cx doesn’t notwant to wait/is impatient/ “INEED ITNOW”.Used the“manager isin a meeting”excuse.Cx wants topick a timeframe fordelivery/tech.Systemisdown.“I don’t wantit fixed Iwant a newone” -cxASKSIERRA“Where isyourbathroom?”-cxThere’s acash paymentthat needschange for$100.“I want tospeak toyour storemanager” -cxCustomercare isuseless.RSA isrequesting asoonerdelivery/PO.“I wannacancel”-cxDS/CPSignorance.“Where’sthe cashkey?”“Can youcheck if apayment wentthrough?” -RSACx isthreatening toleave furniturein front of thestore.RandomYohannanoise.RSA ismissingmanager/cxsignature onsale.Cx didn’t paywithin financingterm and is nowupset aboutinterest.There’s aPing/Faiza/Sally/Mannysale afterclosing.“Can I pickit up at thestore?” -cxCx callingabout a salefrom anotherstore/online.Customergetshysterical.Cx is askingfor informationfrom a salefrom 6+ yearsago.Cx doesn’t notwant to wait/is impatient/ “INEED ITNOW”.Used the“manager isin a meeting”excuse.Cx wants topick a timeframe fordelivery/tech.

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. System is down.
  2. “I don’t want it fixed I want a new one” -cx
  3. ASK SIERRA
  4. “Where is your bathroom?” -cx
  5. There’s a cash payment that needs change for $100.
  6. “I want to speak to your store manager” -cx
  7. Customer care is useless.
  8. RSA is requesting a sooner delivery/PO.
  9. “I wanna cancel” -cx
  10. DS/CPS ignorance.
  11. “Where’s the cash key?”
  12. “Can you check if a payment went through?” -RSA
  13. Cx is threatening to leave furniture in front of the store.
  14. Random Yohanna noise.
  15. RSA is missing manager/cx signature on sale.
  16. Cx didn’t pay within financing term and is now upset about interest.
  17. There’s a Ping/Faiza/ Sally/Manny sale after closing.
  18. “Can I pick it up at the store?” -cx
  19. Cx calling about a sale from another store/online.
  20. Customer gets hysterical.
  21. Cx is asking for information from a sale from 6+ years ago.
  22. Cx doesn’t not want to wait/ is impatient/ “I NEED IT NOW”.
  23. Used the “manager is in a meeting” excuse.
  24. Cx wants to pick a time frame for delivery/tech.