RSA isrequesting asoonerdelivery/PO.“Where isyourbathroom?”-cx“I wannacancel”-cxCx callingabout a salefrom anotherstore/online.“Where’sthe cashkey?”Used the“manager isin a meeting”excuse.Cx is askingfor informationfrom a salefrom 6+ yearsago.Customergetshysterical.“Can youcheck if apayment wentthrough?” -RSA“I want tospeak toyour storemanager” -cxRSA ismissingmanager/cxsignature onsale.“I don’t wantit fixed Iwant a newone” -cxCx doesn’t notwant to wait/is impatient/ “INEED ITNOW”.“Can I pickit up at thestore?” -cxThere’s acash paymentthat needschange for$100.RandomYohannanoise.DS/CPSignorance.Customercare isuseless.Systemisdown.ASKSIERRACx isthreatening toleave furniturein front of thestore.Cx wants topick a timeframe fordelivery/tech.There’s aPing/Faiza/Sally/Mannysale afterclosing.Cx didn’t paywithin financingterm and is nowupset aboutinterest.RSA isrequesting asoonerdelivery/PO.“Where isyourbathroom?”-cx“I wannacancel”-cxCx callingabout a salefrom anotherstore/online.“Where’sthe cashkey?”Used the“manager isin a meeting”excuse.Cx is askingfor informationfrom a salefrom 6+ yearsago.Customergetshysterical.“Can youcheck if apayment wentthrough?” -RSA“I want tospeak toyour storemanager” -cxRSA ismissingmanager/cxsignature onsale.“I don’t wantit fixed Iwant a newone” -cxCx doesn’t notwant to wait/is impatient/ “INEED ITNOW”.“Can I pickit up at thestore?” -cxThere’s acash paymentthat needschange for$100.RandomYohannanoise.DS/CPSignorance.Customercare isuseless.Systemisdown.ASKSIERRACx isthreatening toleave furniturein front of thestore.Cx wants topick a timeframe fordelivery/tech.There’s aPing/Faiza/Sally/Mannysale afterclosing.Cx didn’t paywithin financingterm and is nowupset aboutinterest.

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. RSA is requesting a sooner delivery/PO.
  2. “Where is your bathroom?” -cx
  3. “I wanna cancel” -cx
  4. Cx calling about a sale from another store/online.
  5. “Where’s the cash key?”
  6. Used the “manager is in a meeting” excuse.
  7. Cx is asking for information from a sale from 6+ years ago.
  8. Customer gets hysterical.
  9. “Can you check if a payment went through?” -RSA
  10. “I want to speak to your store manager” -cx
  11. RSA is missing manager/cx signature on sale.
  12. “I don’t want it fixed I want a new one” -cx
  13. Cx doesn’t not want to wait/ is impatient/ “I NEED IT NOW”.
  14. “Can I pick it up at the store?” -cx
  15. There’s a cash payment that needs change for $100.
  16. Random Yohanna noise.
  17. DS/CPS ignorance.
  18. Customer care is useless.
  19. System is down.
  20. ASK SIERRA
  21. Cx is threatening to leave furniture in front of the store.
  22. Cx wants to pick a time frame for delivery/tech.
  23. There’s a Ping/Faiza/ Sally/Manny sale after closing.
  24. Cx didn’t pay within financing term and is now upset about interest.