Used the“manager isin a meeting”excuse.Cx isthreatening toleave furniturein front of thestore.Cx wants topick a timeframe fordelivery/tech.RSA isrequesting asoonerdelivery/PO.Systemisdown.Cx doesn’t notwant to wait/is impatient/ “INEED ITNOW”.“Can I pickit up at thestore?” -cxCx callingabout a salefrom anotherstore/online.ASKSIERRA“Can youcheck if apayment wentthrough?” -RSA“I want tospeak toyour storemanager” -cxDS/CPSignorance.“I don’t wantit fixed Iwant a newone” -cxRSA ismissingmanager/cxsignature onsale.There’s aPing/Faiza/Sally/Mannysale afterclosing.RandomYohannanoise.There’s acash paymentthat needschange for$100.Cx didn’t paywithin financingterm and is nowupset aboutinterest.Cx is askingfor informationfrom a salefrom 6+ yearsago.Customercare isuseless.“Where’sthe cashkey?”“I wannacancel”-cx“Where isyourbathroom?”-cxCustomergetshysterical.Used the“manager isin a meeting”excuse.Cx isthreatening toleave furniturein front of thestore.Cx wants topick a timeframe fordelivery/tech.RSA isrequesting asoonerdelivery/PO.Systemisdown.Cx doesn’t notwant to wait/is impatient/ “INEED ITNOW”.“Can I pickit up at thestore?” -cxCx callingabout a salefrom anotherstore/online.ASKSIERRA“Can youcheck if apayment wentthrough?” -RSA“I want tospeak toyour storemanager” -cxDS/CPSignorance.“I don’t wantit fixed Iwant a newone” -cxRSA ismissingmanager/cxsignature onsale.There’s aPing/Faiza/Sally/Mannysale afterclosing.RandomYohannanoise.There’s acash paymentthat needschange for$100.Cx didn’t paywithin financingterm and is nowupset aboutinterest.Cx is askingfor informationfrom a salefrom 6+ yearsago.Customercare isuseless.“Where’sthe cashkey?”“I wannacancel”-cx“Where isyourbathroom?”-cxCustomergetshysterical.

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the “manager is in a meeting” excuse.
  2. Cx is threatening to leave furniture in front of the store.
  3. Cx wants to pick a time frame for delivery/tech.
  4. RSA is requesting a sooner delivery/PO.
  5. System is down.
  6. Cx doesn’t not want to wait/ is impatient/ “I NEED IT NOW”.
  7. “Can I pick it up at the store?” -cx
  8. Cx calling about a sale from another store/online.
  9. ASK SIERRA
  10. “Can you check if a payment went through?” -RSA
  11. “I want to speak to your store manager” -cx
  12. DS/CPS ignorance.
  13. “I don’t want it fixed I want a new one” -cx
  14. RSA is missing manager/cx signature on sale.
  15. There’s a Ping/Faiza/ Sally/Manny sale after closing.
  16. Random Yohanna noise.
  17. There’s a cash payment that needs change for $100.
  18. Cx didn’t pay within financing term and is now upset about interest.
  19. Cx is asking for information from a sale from 6+ years ago.
  20. Customer care is useless.
  21. “Where’s the cash key?”
  22. “I wanna cancel” -cx
  23. “Where is your bathroom?” -cx
  24. Customer gets hysterical.