Used the“manager isin a meeting”excuse.RSA ismissingmanager/cxsignature onsale.There’s acash paymentthat needschange for$100.Cx is askingfor informationfrom a salefrom 6+ yearsago.RandomYohannanoise.Cx doesn’t notwant to wait/is impatient/ “INEED ITNOW”.Cx isthreatening toleave furniturein front of thestore.DS/CPSignorance.There’s aPing/Faiza/Sally/Mannysale afterclosing.ASKSIERRASystemisdown.“I want tospeak toyour storemanager” -cxCx didn’t paywithin financingterm and is nowupset aboutinterest.“Where’sthe cashkey?”Customercare isuseless.“Where isyourbathroom?”-cx“Can youcheck if apayment wentthrough?” -RSA“I wannacancel”-cx“Can I pickit up at thestore?” -cxCx wants topick a timeframe fordelivery/tech.RSA isrequesting asoonerdelivery/PO.Cx callingabout a salefrom anotherstore/online.Customergetshysterical.“I don’t wantit fixed Iwant a newone” -cxUsed the“manager isin a meeting”excuse.RSA ismissingmanager/cxsignature onsale.There’s acash paymentthat needschange for$100.Cx is askingfor informationfrom a salefrom 6+ yearsago.RandomYohannanoise.Cx doesn’t notwant to wait/is impatient/ “INEED ITNOW”.Cx isthreatening toleave furniturein front of thestore.DS/CPSignorance.There’s aPing/Faiza/Sally/Mannysale afterclosing.ASKSIERRASystemisdown.“I want tospeak toyour storemanager” -cxCx didn’t paywithin financingterm and is nowupset aboutinterest.“Where’sthe cashkey?”Customercare isuseless.“Where isyourbathroom?”-cx“Can youcheck if apayment wentthrough?” -RSA“I wannacancel”-cx“Can I pickit up at thestore?” -cxCx wants topick a timeframe fordelivery/tech.RSA isrequesting asoonerdelivery/PO.Cx callingabout a salefrom anotherstore/online.Customergetshysterical.“I don’t wantit fixed Iwant a newone” -cx

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Used the “manager is in a meeting” excuse.
  2. RSA is missing manager/cx signature on sale.
  3. There’s a cash payment that needs change for $100.
  4. Cx is asking for information from a sale from 6+ years ago.
  5. Random Yohanna noise.
  6. Cx doesn’t not want to wait/ is impatient/ “I NEED IT NOW”.
  7. Cx is threatening to leave furniture in front of the store.
  8. DS/CPS ignorance.
  9. There’s a Ping/Faiza/ Sally/Manny sale after closing.
  10. ASK SIERRA
  11. System is down.
  12. “I want to speak to your store manager” -cx
  13. Cx didn’t pay within financing term and is now upset about interest.
  14. “Where’s the cash key?”
  15. Customer care is useless.
  16. “Where is your bathroom?” -cx
  17. “Can you check if a payment went through?” -RSA
  18. “I wanna cancel” -cx
  19. “Can I pick it up at the store?” -cx
  20. Cx wants to pick a time frame for delivery/tech.
  21. RSA is requesting a sooner delivery/PO.
  22. Cx calling about a sale from another store/online.
  23. Customer gets hysterical.
  24. “I don’t want it fixed I want a new one” -cx