Customercare isuseless.Cx is askingfor informationfrom a salefrom 6+ yearsago.“I want tospeak toyour storemanager” -cx“I don’t wantit fixed Iwant a newone” -cxCx didn’t paywithin financingterm and is nowupset aboutinterest.Cx wants topick a timeframe fordelivery/tech.Cx isthreatening toleave furniturein front of thestore.“Where isyourbathroom?”-cxASKSIERRACx callingabout a salefrom anotherstore/online.RSA ismissingmanager/cxsignature onsale.There’s acash paymentthat needschange for$100.There’s aPing/Faiza/Sally/Mannysale afterclosing.Cx doesn’t notwant to wait/is impatient/ “INEED ITNOW”.“Can youcheck if apayment wentthrough?” -RSA“Can I pickit up at thestore?” -cxUsed the“manager isin a meeting”excuse.Systemisdown.DS/CPSignorance.RandomYohannanoise.“Where’sthe cashkey?”“I wannacancel”-cxRSA isrequesting asoonerdelivery/PO.Customergetshysterical.Customercare isuseless.Cx is askingfor informationfrom a salefrom 6+ yearsago.“I want tospeak toyour storemanager” -cx“I don’t wantit fixed Iwant a newone” -cxCx didn’t paywithin financingterm and is nowupset aboutinterest.Cx wants topick a timeframe fordelivery/tech.Cx isthreatening toleave furniturein front of thestore.“Where isyourbathroom?”-cxASKSIERRACx callingabout a salefrom anotherstore/online.RSA ismissingmanager/cxsignature onsale.There’s acash paymentthat needschange for$100.There’s aPing/Faiza/Sally/Mannysale afterclosing.Cx doesn’t notwant to wait/is impatient/ “INEED ITNOW”.“Can youcheck if apayment wentthrough?” -RSA“Can I pickit up at thestore?” -cxUsed the“manager isin a meeting”excuse.Systemisdown.DS/CPSignorance.RandomYohannanoise.“Where’sthe cashkey?”“I wannacancel”-cxRSA isrequesting asoonerdelivery/PO.Customergetshysterical.

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer care is useless.
  2. Cx is asking for information from a sale from 6+ years ago.
  3. “I want to speak to your store manager” -cx
  4. “I don’t want it fixed I want a new one” -cx
  5. Cx didn’t pay within financing term and is now upset about interest.
  6. Cx wants to pick a time frame for delivery/tech.
  7. Cx is threatening to leave furniture in front of the store.
  8. “Where is your bathroom?” -cx
  9. ASK SIERRA
  10. Cx calling about a sale from another store/online.
  11. RSA is missing manager/cx signature on sale.
  12. There’s a cash payment that needs change for $100.
  13. There’s a Ping/Faiza/ Sally/Manny sale after closing.
  14. Cx doesn’t not want to wait/ is impatient/ “I NEED IT NOW”.
  15. “Can you check if a payment went through?” -RSA
  16. “Can I pick it up at the store?” -cx
  17. Used the “manager is in a meeting” excuse.
  18. System is down.
  19. DS/CPS ignorance.
  20. Random Yohanna noise.
  21. “Where’s the cash key?”
  22. “I wanna cancel” -cx
  23. RSA is requesting a sooner delivery/PO.
  24. Customer gets hysterical.