This bingo card has a free space and 24 words: Diffused a difficult situation, Personalized a mass email to a specific customer, Proactively informed a customer about an upcoming feature release, Renewed a contract, Delivered bad news to a customer, Upsold a product or feature to an existing customer, Suggested a better way to do something, Led a client check-in call, Reset expectations because a client was given incorrect information, Lost a customer to a competitor, Successfully sold a customer on new (higher) pricing, Led an onboarding call, Trained a customer on a new system, Collaborate with an internal partner to solve a customer's problem, Overcame an objection, Heard the words "that's not currently on our roadmap.", Escalated a service issue with an internal partner, Led a quarterly business review, Managed a project, Had to reintroduce the entire value prop to a new stakeholder, Analyzed data to look for customer patterns, Acted on negative customer feedback, Saved an at-risk cient and Worked through issues that were caused by a third party vendor but affected your client.
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