(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Saved an at-risk cient
Upsold a product or feature to an existing customer
Escalated a service issue with an internal partner
Reset expectations because a client was given incorrect information
Collaborate with an internal partner to solve a customer's problem
Suggested a better way to do something
Overcame an objection
Successfully sold a customer on new (higher) pricing
Heard the words "that's not currently on our roadmap."
Trained a customer on a new system
Analyzed data to look for customer patterns
Led a quarterly business review
Proactively informed a customer about an upcoming feature release
Diffused a difficult situation
Delivered bad news to a customer
Lost a customer to a competitor
Led a client check-in call
Acted on negative customer feedback
Led an onboarding call
Had to reintroduce the entire value prop to a new stakeholder
Managed a project
Renewed a contract
Personalized a mass email to a specific customer
Worked through issues that were caused by a third party vendor but affected your client
