This bingo card has a free space and 24 words: Led a quarterly business review, Lost a customer to a competitor, Escalated a service issue with an internal partner, Saved an at-risk client, Diffused a difficult situation, Renewed a contract, Trained a customer on a new system, Heard the words "that's not currently on our roadmap.", Led a client check-in call, Overcame an objection, Reset expectations because the client was given incorrect information, Upsold a product or feature to an existing customer, Personalized a mass email to a specific cusromer, Proactively informed a customer about an upcoming feature release, Acted on negative customer feedback, Successfully sold a customer on new (higher) pricing, Managed a project, Had to reintroduce the entire value prop to a new stakeholder, Suggested a better way to do something, Delivered bad news to a customer, Worked through issues that were caused by a third party vendor but affected your client, Analyzed data to look for customer patterns, Collaborated with an internal partner to solve a client's problem and Led an onboarding call.
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