(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Acted on negative customer feedback
Proactively informed a customer about an upcoming feature release
Led a quarterly business review
Analyzed data to look for customer patterns
Renewed a contract
Escalated a service issue with an internal partner
Collaborated with an internal partner to solve a client's problem
Personalized a mass email to a specific cusromer
Led an onboarding call
Led a client check-in call
Saved an at-risk client
Lost a customer to a competitor
Successfully sold a customer on new (higher) pricing
Diffused a difficult situation
Delivered bad news to a customer
Had to reintroduce the entire value prop to a new stakeholder
Suggested a better way to do something
Trained a customer on a new system
Managed a project
Worked through issues that were caused by a third party vendor but affected your client
Heard the words "that's not currently on our roadmap."
Overcame an objection
Reset expectations because the client was given incorrect information
Upsold a product or feature to an existing customer
