This bingo card has a free space and 24 words: link an es article in the general chat, take an escalated call, de-escalate a customer, unlock an fdwc case, use specific acknowledgement statement, do a callback, send an account to api, go to break on time and come back on time, go to lunch on time and come back on time, do an aud, take a double escalated call, answer a question in the general chat, direct associate to es article on sme call, follow up on a PIM, fill out the specialist feedback form, add an account to a51 correction list, fill out the transfer feedback form, retain an account, use the 2 part closing, provide total ID email or mailing address, provide total id talk off, tag an associate in something in important communication channel, request a special letter and participate in power hour.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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