Call Empathy Bingo

Call Empathy Bingo Card
Preview

This bingo card has a free space and 24 words: Survey Mention, setup alerts, laughed with a customer, my pleasure, "I can..", acknowledged frustration, Acknowledge their concern, compliment a customer, celebrate with a customer, mention survey before transfer, express gratitude, customer thanks you, recap, ask additonal assistance, Ask permission to start troubleshooting, Friendly tone, End call with thank you for calling US bank, Say the customers name 3x, reassure the customer, advocate for you customer, Do not use Hold, respond with urgency, Avoid talking over the customer and Do not say Bear with me.

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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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