mentionsurveybeforetransfercelebratewith acustomerDo notsay Bearwith meFriendlytonerespondwithurgencySay thecustomersname 3xEnd call withthank youfor callingUS bankaskadditonalassistanceDo notuseHoldcustomerthanksyourecapacknowledgedfrustrationSurveyMentionAvoidtalkingover thecustomermypleasurecomplimenta customeradvocatefor youcustomerlaughedwith acustomerAsk permissionto starttroubleshootingsetupalerts"Ican.."reassurethecustomerexpressgratitudeAcknowledgetheir concernmentionsurveybeforetransfercelebratewith acustomerDo notsay Bearwith meFriendlytonerespondwithurgencySay thecustomersname 3xEnd call withthank youfor callingUS bankaskadditonalassistanceDo notuseHoldcustomerthanksyourecapacknowledgedfrustrationSurveyMentionAvoidtalkingover thecustomermypleasurecomplimenta customeradvocatefor youcustomerlaughedwith acustomerAsk permissionto starttroubleshootingsetupalerts"Ican.."reassurethecustomerexpressgratitudeAcknowledgetheir concern

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. mention survey before transfer
  2. celebrate with a customer
  3. Do not say Bear with me
  4. Friendly tone
  5. respond with urgency
  6. Say the customers name 3x
  7. End call with thank you for calling US bank
  8. ask additonal assistance
  9. Do not use Hold
  10. customer thanks you
  11. recap
  12. acknowledged frustration
  13. Survey Mention
  14. Avoid talking over the customer
  15. my pleasure
  16. compliment a customer
  17. advocate for you customer
  18. laughed with a customer
  19. Ask permission to start troubleshooting
  20. setup alerts
  21. "I can.."
  22. reassure the customer
  23. express gratitude
  24. Acknowledge their concern