mypleasurecelebratewith acustomerlaughedwith acustomerreassurethecustomerSurveyMentionmentionsurveybeforetransferAcknowledgetheir concernDo notsay Bearwith mecomplimenta customeracknowledgedfrustrationAvoidtalkingover thecustomerAsk permissionto starttroubleshootingaskadditonalassistance"Ican.."expressgratituderespondwithurgencyFriendlytoneadvocatefor youcustomerrecapDo notuseHoldcustomerthanksyouSay thecustomersname 3xsetupalertsEnd call withthank youfor callingUS bankmypleasurecelebratewith acustomerlaughedwith acustomerreassurethecustomerSurveyMentionmentionsurveybeforetransferAcknowledgetheir concernDo notsay Bearwith mecomplimenta customeracknowledgedfrustrationAvoidtalkingover thecustomerAsk permissionto starttroubleshootingaskadditonalassistance"Ican.."expressgratituderespondwithurgencyFriendlytoneadvocatefor youcustomerrecapDo notuseHoldcustomerthanksyouSay thecustomersname 3xsetupalertsEnd call withthank youfor callingUS bank

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. my pleasure
  2. celebrate with a customer
  3. laughed with a customer
  4. reassure the customer
  5. Survey Mention
  6. mention survey before transfer
  7. Acknowledge their concern
  8. Do not say Bear with me
  9. compliment a customer
  10. acknowledged frustration
  11. Avoid talking over the customer
  12. Ask permission to start troubleshooting
  13. ask additonal assistance
  14. "I can.."
  15. express gratitude
  16. respond with urgency
  17. Friendly tone
  18. advocate for you customer
  19. recap
  20. Do not use Hold
  21. customer thanks you
  22. Say the customers name 3x
  23. setup alerts
  24. End call with thank you for calling US bank