complimenta customerrespondwithurgencySurveyMentionrecapexpressgratitudeFriendlytonementionsurveybeforetransferDo notsay Bearwith meAsk permissionto starttroubleshootingreassurethecustomerDo notuseHoldadvocatefor youcustomer"Ican.."askadditonalassistancesetupalertsmypleasureAvoidtalkingover thecustomeracknowledgedfrustrationEnd call withthank youfor callingUS bankcelebratewith acustomerlaughedwith acustomercustomerthanksyouSay thecustomersname 3xAcknowledgetheir concerncomplimenta customerrespondwithurgencySurveyMentionrecapexpressgratitudeFriendlytonementionsurveybeforetransferDo notsay Bearwith meAsk permissionto starttroubleshootingreassurethecustomerDo notuseHoldadvocatefor youcustomer"Ican.."askadditonalassistancesetupalertsmypleasureAvoidtalkingover thecustomeracknowledgedfrustrationEnd call withthank youfor callingUS bankcelebratewith acustomerlaughedwith acustomercustomerthanksyouSay thecustomersname 3xAcknowledgetheir concern

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. compliment a customer
  2. respond with urgency
  3. Survey Mention
  4. recap
  5. express gratitude
  6. Friendly tone
  7. mention survey before transfer
  8. Do not say Bear with me
  9. Ask permission to start troubleshooting
  10. reassure the customer
  11. Do not use Hold
  12. advocate for you customer
  13. "I can.."
  14. ask additonal assistance
  15. setup alerts
  16. my pleasure
  17. Avoid talking over the customer
  18. acknowledged frustration
  19. End call with thank you for calling US bank
  20. celebrate with a customer
  21. laughed with a customer
  22. customer thanks you
  23. Say the customers name 3x
  24. Acknowledge their concern