"Ican.."askadditonalassistancecelebratewith acustomercustomerthanksyourespondwithurgencyFriendlytonesetupalertsmypleasureadvocatefor youcustomercomplimenta customerAsk permissionto starttroubleshootingEnd call withthank youfor callingUS bankAcknowledgetheir concernreassurethecustomermentionsurveybeforetransferSurveyMentionacknowledgedfrustrationSay thecustomersname 3xrecapAvoidtalkingover thecustomerDo notsay Bearwith melaughedwith acustomerexpressgratitudeDo notuseHold"Ican.."askadditonalassistancecelebratewith acustomercustomerthanksyourespondwithurgencyFriendlytonesetupalertsmypleasureadvocatefor youcustomercomplimenta customerAsk permissionto starttroubleshootingEnd call withthank youfor callingUS bankAcknowledgetheir concernreassurethecustomermentionsurveybeforetransferSurveyMentionacknowledgedfrustrationSay thecustomersname 3xrecapAvoidtalkingover thecustomerDo notsay Bearwith melaughedwith acustomerexpressgratitudeDo notuseHold

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I can.."
  2. ask additonal assistance
  3. celebrate with a customer
  4. customer thanks you
  5. respond with urgency
  6. Friendly tone
  7. setup alerts
  8. my pleasure
  9. advocate for you customer
  10. compliment a customer
  11. Ask permission to start troubleshooting
  12. End call with thank you for calling US bank
  13. Acknowledge their concern
  14. reassure the customer
  15. mention survey before transfer
  16. Survey Mention
  17. acknowledged frustration
  18. Say the customers name 3x
  19. recap
  20. Avoid talking over the customer
  21. Do not say Bear with me
  22. laughed with a customer
  23. express gratitude
  24. Do not use Hold