mentionsurveybeforetransferadvocatefor youcustomerFriendlytoneSay thecustomersname 3xrespondwithurgencyAcknowledgetheir concern"Ican.."mypleasureDo notuseHoldAvoidtalkingover thecustomercelebratewith acustomerrecapaskadditonalassistanceSurveyMentionEnd call withthank youfor callingUS bankexpressgratitudelaughedwith acustomersetupalertsreassurethecustomeracknowledgedfrustrationcustomerthanksyouAsk permissionto starttroubleshootingDo notsay Bearwith mecomplimenta customermentionsurveybeforetransferadvocatefor youcustomerFriendlytoneSay thecustomersname 3xrespondwithurgencyAcknowledgetheir concern"Ican.."mypleasureDo notuseHoldAvoidtalkingover thecustomercelebratewith acustomerrecapaskadditonalassistanceSurveyMentionEnd call withthank youfor callingUS bankexpressgratitudelaughedwith acustomersetupalertsreassurethecustomeracknowledgedfrustrationcustomerthanksyouAsk permissionto starttroubleshootingDo notsay Bearwith mecomplimenta customer

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. mention survey before transfer
  2. advocate for you customer
  3. Friendly tone
  4. Say the customers name 3x
  5. respond with urgency
  6. Acknowledge their concern
  7. "I can.."
  8. my pleasure
  9. Do not use Hold
  10. Avoid talking over the customer
  11. celebrate with a customer
  12. recap
  13. ask additonal assistance
  14. Survey Mention
  15. End call with thank you for calling US bank
  16. express gratitude
  17. laughed with a customer
  18. setup alerts
  19. reassure the customer
  20. acknowledged frustration
  21. customer thanks you
  22. Ask permission to start troubleshooting
  23. Do not say Bear with me
  24. compliment a customer