mypleasurerespondwithurgencySay thecustomersname 3xDo notuseHoldsetupalertsacknowledgedfrustrationadvocatefor youcustomer"Ican.."FriendlytoneAcknowledgetheir concernSurveyMentionlaughedwith acustomerrecapcomplimenta customerAvoidtalkingover thecustomerDo notsay Bearwith mecelebratewith acustomermentionsurveybeforetransfercustomerthanksyouEnd call withthank youfor callingUS bankAsk permissionto starttroubleshootingaskadditonalassistanceexpressgratitudereassurethecustomermypleasurerespondwithurgencySay thecustomersname 3xDo notuseHoldsetupalertsacknowledgedfrustrationadvocatefor youcustomer"Ican.."FriendlytoneAcknowledgetheir concernSurveyMentionlaughedwith acustomerrecapcomplimenta customerAvoidtalkingover thecustomerDo notsay Bearwith mecelebratewith acustomermentionsurveybeforetransfercustomerthanksyouEnd call withthank youfor callingUS bankAsk permissionto starttroubleshootingaskadditonalassistanceexpressgratitudereassurethecustomer

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. my pleasure
  2. respond with urgency
  3. Say the customers name 3x
  4. Do not use Hold
  5. setup alerts
  6. acknowledged frustration
  7. advocate for you customer
  8. "I can.."
  9. Friendly tone
  10. Acknowledge their concern
  11. Survey Mention
  12. laughed with a customer
  13. recap
  14. compliment a customer
  15. Avoid talking over the customer
  16. Do not say Bear with me
  17. celebrate with a customer
  18. mention survey before transfer
  19. customer thanks you
  20. End call with thank you for calling US bank
  21. Ask permission to start troubleshooting
  22. ask additonal assistance
  23. express gratitude
  24. reassure the customer