recapcustomerthanksyoumentionsurveybeforetransfersetupalertsreassurethecustomeracknowledgedfrustrationDo notuseHoldFriendlytonecelebratewith acustomerAcknowledgetheir concernDo notsay Bearwith meadvocatefor youcustomerlaughedwith acustomerAsk permissionto starttroubleshootingrespondwithurgencySurveyMentionexpressgratitudecomplimenta customerSay thecustomersname 3x"Ican.."mypleasureAvoidtalkingover thecustomeraskadditonalassistanceEnd call withthank youfor callingUS bankrecapcustomerthanksyoumentionsurveybeforetransfersetupalertsreassurethecustomeracknowledgedfrustrationDo notuseHoldFriendlytonecelebratewith acustomerAcknowledgetheir concernDo notsay Bearwith meadvocatefor youcustomerlaughedwith acustomerAsk permissionto starttroubleshootingrespondwithurgencySurveyMentionexpressgratitudecomplimenta customerSay thecustomersname 3x"Ican.."mypleasureAvoidtalkingover thecustomeraskadditonalassistanceEnd call withthank youfor callingUS bank

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. recap
  2. customer thanks you
  3. mention survey before transfer
  4. setup alerts
  5. reassure the customer
  6. acknowledged frustration
  7. Do not use Hold
  8. Friendly tone
  9. celebrate with a customer
  10. Acknowledge their concern
  11. Do not say Bear with me
  12. advocate for you customer
  13. laughed with a customer
  14. Ask permission to start troubleshooting
  15. respond with urgency
  16. Survey Mention
  17. express gratitude
  18. compliment a customer
  19. Say the customers name 3x
  20. "I can.."
  21. my pleasure
  22. Avoid talking over the customer
  23. ask additonal assistance
  24. End call with thank you for calling US bank