SurveyMentionrespondwithurgencyexpressgratitudementionsurveybeforetransferaskadditonalassistance"Ican.."complimenta customeradvocatefor youcustomerEnd call withthank youfor callingUS banklaughedwith acustomerDo notsay Bearwith mereassurethecustomerSay thecustomersname 3xAsk permissionto starttroubleshootingsetupalertsacknowledgedfrustrationcustomerthanksyouFriendlytoneAvoidtalkingover thecustomerAcknowledgetheir concernDo notuseHoldrecapmypleasurecelebratewith acustomerSurveyMentionrespondwithurgencyexpressgratitudementionsurveybeforetransferaskadditonalassistance"Ican.."complimenta customeradvocatefor youcustomerEnd call withthank youfor callingUS banklaughedwith acustomerDo notsay Bearwith mereassurethecustomerSay thecustomersname 3xAsk permissionto starttroubleshootingsetupalertsacknowledgedfrustrationcustomerthanksyouFriendlytoneAvoidtalkingover thecustomerAcknowledgetheir concernDo notuseHoldrecapmypleasurecelebratewith acustomer

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Survey Mention
  2. respond with urgency
  3. express gratitude
  4. mention survey before transfer
  5. ask additonal assistance
  6. "I can.."
  7. compliment a customer
  8. advocate for you customer
  9. End call with thank you for calling US bank
  10. laughed with a customer
  11. Do not say Bear with me
  12. reassure the customer
  13. Say the customers name 3x
  14. Ask permission to start troubleshooting
  15. setup alerts
  16. acknowledged frustration
  17. customer thanks you
  18. Friendly tone
  19. Avoid talking over the customer
  20. Acknowledge their concern
  21. Do not use Hold
  22. recap
  23. my pleasure
  24. celebrate with a customer