Acknowledgetheir concernFriendlytoneacknowledgedfrustrationrecapmentionsurveybeforetransferlaughedwith acustomerrespondwithurgencyadvocatefor youcustomercomplimenta customercustomerthanksyousetupalertscelebratewith acustomerEnd call withthank youfor callingUS bankAvoidtalkingover thecustomerSurveyMentionaskadditonalassistancereassurethecustomer"Ican.."Ask permissionto starttroubleshootingmypleasureDo notuseHoldDo notsay Bearwith meSay thecustomersname 3xexpressgratitudeAcknowledgetheir concernFriendlytoneacknowledgedfrustrationrecapmentionsurveybeforetransferlaughedwith acustomerrespondwithurgencyadvocatefor youcustomercomplimenta customercustomerthanksyousetupalertscelebratewith acustomerEnd call withthank youfor callingUS bankAvoidtalkingover thecustomerSurveyMentionaskadditonalassistancereassurethecustomer"Ican.."Ask permissionto starttroubleshootingmypleasureDo notuseHoldDo notsay Bearwith meSay thecustomersname 3xexpressgratitude

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge their concern
  2. Friendly tone
  3. acknowledged frustration
  4. recap
  5. mention survey before transfer
  6. laughed with a customer
  7. respond with urgency
  8. advocate for you customer
  9. compliment a customer
  10. customer thanks you
  11. setup alerts
  12. celebrate with a customer
  13. End call with thank you for calling US bank
  14. Avoid talking over the customer
  15. Survey Mention
  16. ask additonal assistance
  17. reassure the customer
  18. "I can.."
  19. Ask permission to start troubleshooting
  20. my pleasure
  21. Do not use Hold
  22. Do not say Bear with me
  23. Say the customers name 3x
  24. express gratitude