celebratewith acustomeracknowledgedfrustrationcustomerthanksyoulaughedwith acustomerSurveyMentionEnd call withthank youfor callingUS bankreassurethecustomeraskadditonalassistanceAcknowledgetheir concernadvocatefor youcustomerAvoidtalkingover thecustomer"Ican.."FriendlytonementionsurveybeforetransferDo notuseHoldSay thecustomersname 3xcomplimenta customerDo notsay Bearwith meexpressgratituderespondwithurgencymypleasuresetupalertsrecapAsk permissionto starttroubleshootingcelebratewith acustomeracknowledgedfrustrationcustomerthanksyoulaughedwith acustomerSurveyMentionEnd call withthank youfor callingUS bankreassurethecustomeraskadditonalassistanceAcknowledgetheir concernadvocatefor youcustomerAvoidtalkingover thecustomer"Ican.."FriendlytonementionsurveybeforetransferDo notuseHoldSay thecustomersname 3xcomplimenta customerDo notsay Bearwith meexpressgratituderespondwithurgencymypleasuresetupalertsrecapAsk permissionto starttroubleshooting

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. celebrate with a customer
  2. acknowledged frustration
  3. customer thanks you
  4. laughed with a customer
  5. Survey Mention
  6. End call with thank you for calling US bank
  7. reassure the customer
  8. ask additonal assistance
  9. Acknowledge their concern
  10. advocate for you customer
  11. Avoid talking over the customer
  12. "I can.."
  13. Friendly tone
  14. mention survey before transfer
  15. Do not use Hold
  16. Say the customers name 3x
  17. compliment a customer
  18. Do not say Bear with me
  19. express gratitude
  20. respond with urgency
  21. my pleasure
  22. setup alerts
  23. recap
  24. Ask permission to start troubleshooting