celebratewith acustomerFriendlytonerecapAvoidtalkingover thecustomerAcknowledgetheir concernSay thecustomersname 3x"Ican.."laughedwith acustomerrespondwithurgencyreassurethecustomerDo notsay Bearwith mecustomerthanksyouEnd call withthank youfor callingUS bankSurveyMentionsetupalertsAsk permissionto starttroubleshootingacknowledgedfrustrationmentionsurveybeforetransferaskadditonalassistanceadvocatefor youcustomerDo notuseHoldmypleasurecomplimenta customerexpressgratitudecelebratewith acustomerFriendlytonerecapAvoidtalkingover thecustomerAcknowledgetheir concernSay thecustomersname 3x"Ican.."laughedwith acustomerrespondwithurgencyreassurethecustomerDo notsay Bearwith mecustomerthanksyouEnd call withthank youfor callingUS bankSurveyMentionsetupalertsAsk permissionto starttroubleshootingacknowledgedfrustrationmentionsurveybeforetransferaskadditonalassistanceadvocatefor youcustomerDo notuseHoldmypleasurecomplimenta customerexpressgratitude

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. celebrate with a customer
  2. Friendly tone
  3. recap
  4. Avoid talking over the customer
  5. Acknowledge their concern
  6. Say the customers name 3x
  7. "I can.."
  8. laughed with a customer
  9. respond with urgency
  10. reassure the customer
  11. Do not say Bear with me
  12. customer thanks you
  13. End call with thank you for calling US bank
  14. Survey Mention
  15. setup alerts
  16. Ask permission to start troubleshooting
  17. acknowledged frustration
  18. mention survey before transfer
  19. ask additonal assistance
  20. advocate for you customer
  21. Do not use Hold
  22. my pleasure
  23. compliment a customer
  24. express gratitude