complimenta customerrespondwithurgencylaughedwith acustomersetupalertsSurveyMentioncustomerthanksyouAsk permissionto starttroubleshootingFriendlytoneAcknowledgetheir concernacknowledgedfrustrationSay thecustomersname 3xrecapaskadditonalassistanceexpressgratitudecelebratewith acustomermypleasureAvoidtalkingover thecustomerreassurethecustomermentionsurveybeforetransferEnd call withthank youfor callingUS bankadvocatefor youcustomerDo notuseHoldDo notsay Bearwith me"Ican.."complimenta customerrespondwithurgencylaughedwith acustomersetupalertsSurveyMentioncustomerthanksyouAsk permissionto starttroubleshootingFriendlytoneAcknowledgetheir concernacknowledgedfrustrationSay thecustomersname 3xrecapaskadditonalassistanceexpressgratitudecelebratewith acustomermypleasureAvoidtalkingover thecustomerreassurethecustomermentionsurveybeforetransferEnd call withthank youfor callingUS bankadvocatefor youcustomerDo notuseHoldDo notsay Bearwith me"Ican.."

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. compliment a customer
  2. respond with urgency
  3. laughed with a customer
  4. setup alerts
  5. Survey Mention
  6. customer thanks you
  7. Ask permission to start troubleshooting
  8. Friendly tone
  9. Acknowledge their concern
  10. acknowledged frustration
  11. Say the customers name 3x
  12. recap
  13. ask additonal assistance
  14. express gratitude
  15. celebrate with a customer
  16. my pleasure
  17. Avoid talking over the customer
  18. reassure the customer
  19. mention survey before transfer
  20. End call with thank you for calling US bank
  21. advocate for you customer
  22. Do not use Hold
  23. Do not say Bear with me
  24. "I can.."