customerthanksyouSay thecustomersname 3xEnd call withthank youfor callingUS bankAsk permissionto starttroubleshootingsetupalertsaskadditonalassistanceDo notsay Bearwith meSurveyMentionFriendlytoneAcknowledgetheir concernrecapacknowledgedfrustrationmypleasureAvoidtalkingover thecustomeradvocatefor youcustomerreassurethecustomermentionsurveybeforetransferDo notuseHoldlaughedwith acustomerrespondwithurgencycomplimenta customer"Ican.."expressgratitudecelebratewith acustomercustomerthanksyouSay thecustomersname 3xEnd call withthank youfor callingUS bankAsk permissionto starttroubleshootingsetupalertsaskadditonalassistanceDo notsay Bearwith meSurveyMentionFriendlytoneAcknowledgetheir concernrecapacknowledgedfrustrationmypleasureAvoidtalkingover thecustomeradvocatefor youcustomerreassurethecustomermentionsurveybeforetransferDo notuseHoldlaughedwith acustomerrespondwithurgencycomplimenta customer"Ican.."expressgratitudecelebratewith acustomer

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer thanks you
  2. Say the customers name 3x
  3. End call with thank you for calling US bank
  4. Ask permission to start troubleshooting
  5. setup alerts
  6. ask additonal assistance
  7. Do not say Bear with me
  8. Survey Mention
  9. Friendly tone
  10. Acknowledge their concern
  11. recap
  12. acknowledged frustration
  13. my pleasure
  14. Avoid talking over the customer
  15. advocate for you customer
  16. reassure the customer
  17. mention survey before transfer
  18. Do not use Hold
  19. laughed with a customer
  20. respond with urgency
  21. compliment a customer
  22. "I can.."
  23. express gratitude
  24. celebrate with a customer