advocatefor youcustomeracknowledgedfrustrationcelebratewith acustomermentionsurveybeforetransfercomplimenta customerDo notsay Bearwith meAvoidtalkingover thecustomerAcknowledgetheir concern"Ican.."Do notuseHoldEnd call withthank youfor callingUS bankrespondwithurgencylaughedwith acustomerSay thecustomersname 3xexpressgratitudeaskadditonalassistanceSurveyMentionrecapsetupalertsmypleasurereassurethecustomerFriendlytoneAsk permissionto starttroubleshootingcustomerthanksyouadvocatefor youcustomeracknowledgedfrustrationcelebratewith acustomermentionsurveybeforetransfercomplimenta customerDo notsay Bearwith meAvoidtalkingover thecustomerAcknowledgetheir concern"Ican.."Do notuseHoldEnd call withthank youfor callingUS bankrespondwithurgencylaughedwith acustomerSay thecustomersname 3xexpressgratitudeaskadditonalassistanceSurveyMentionrecapsetupalertsmypleasurereassurethecustomerFriendlytoneAsk permissionto starttroubleshootingcustomerthanksyou

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. advocate for you customer
  2. acknowledged frustration
  3. celebrate with a customer
  4. mention survey before transfer
  5. compliment a customer
  6. Do not say Bear with me
  7. Avoid talking over the customer
  8. Acknowledge their concern
  9. "I can.."
  10. Do not use Hold
  11. End call with thank you for calling US bank
  12. respond with urgency
  13. laughed with a customer
  14. Say the customers name 3x
  15. express gratitude
  16. ask additonal assistance
  17. Survey Mention
  18. recap
  19. setup alerts
  20. my pleasure
  21. reassure the customer
  22. Friendly tone
  23. Ask permission to start troubleshooting
  24. customer thanks you