celebratewith acustomerAcknowledgetheir concerncomplimenta customerEnd call withthank youfor callingUS bankmentionsurveybeforetransferacknowledgedfrustrationrecapexpressgratitudesetupalerts"Ican.."SurveyMentionSay thecustomersname 3xmypleasureDo notuseHoldadvocatefor youcustomerDo notsay Bearwith meAsk permissionto starttroubleshootingcustomerthanksyouaskadditonalassistancereassurethecustomerFriendlytoneAvoidtalkingover thecustomerrespondwithurgencylaughedwith acustomercelebratewith acustomerAcknowledgetheir concerncomplimenta customerEnd call withthank youfor callingUS bankmentionsurveybeforetransferacknowledgedfrustrationrecapexpressgratitudesetupalerts"Ican.."SurveyMentionSay thecustomersname 3xmypleasureDo notuseHoldadvocatefor youcustomerDo notsay Bearwith meAsk permissionto starttroubleshootingcustomerthanksyouaskadditonalassistancereassurethecustomerFriendlytoneAvoidtalkingover thecustomerrespondwithurgencylaughedwith acustomer

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. celebrate with a customer
  2. Acknowledge their concern
  3. compliment a customer
  4. End call with thank you for calling US bank
  5. mention survey before transfer
  6. acknowledged frustration
  7. recap
  8. express gratitude
  9. setup alerts
  10. "I can.."
  11. Survey Mention
  12. Say the customers name 3x
  13. my pleasure
  14. Do not use Hold
  15. advocate for you customer
  16. Do not say Bear with me
  17. Ask permission to start troubleshooting
  18. customer thanks you
  19. ask additonal assistance
  20. reassure the customer
  21. Friendly tone
  22. Avoid talking over the customer
  23. respond with urgency
  24. laughed with a customer