acknowledgedfrustrationcustomerthanksyouEnd call withthank youfor callingUS bankreassurethecustomermypleasurerecapaskadditonalassistanceexpressgratitudesetupalertsrespondwithurgencyDo notsay Bearwith meAcknowledgetheir concern"Ican.."laughedwith acustomeradvocatefor youcustomerDo notuseHoldmentionsurveybeforetransferAsk permissionto starttroubleshootingAvoidtalkingover thecustomerSurveyMentionSay thecustomersname 3xFriendlytonecelebratewith acustomercomplimenta customeracknowledgedfrustrationcustomerthanksyouEnd call withthank youfor callingUS bankreassurethecustomermypleasurerecapaskadditonalassistanceexpressgratitudesetupalertsrespondwithurgencyDo notsay Bearwith meAcknowledgetheir concern"Ican.."laughedwith acustomeradvocatefor youcustomerDo notuseHoldmentionsurveybeforetransferAsk permissionto starttroubleshootingAvoidtalkingover thecustomerSurveyMentionSay thecustomersname 3xFriendlytonecelebratewith acustomercomplimenta customer

Call Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. acknowledged frustration
  2. customer thanks you
  3. End call with thank you for calling US bank
  4. reassure the customer
  5. my pleasure
  6. recap
  7. ask additonal assistance
  8. express gratitude
  9. setup alerts
  10. respond with urgency
  11. Do not say Bear with me
  12. Acknowledge their concern
  13. "I can.."
  14. laughed with a customer
  15. advocate for you customer
  16. Do not use Hold
  17. mention survey before transfer
  18. Ask permission to start troubleshooting
  19. Avoid talking over the customer
  20. Survey Mention
  21. Say the customers name 3x
  22. Friendly tone
  23. celebrate with a customer
  24. compliment a customer