This bingo card has 19 words: Hear "Ready (Voice)" mentioned 5 times., Trainer mentions importance of following Five 9 login schedule.., Trainer mentions using different auxiliary codes for calls vs. voicemails., ACW stands for After Call Work (aka wrap time)., Someone asks a question about logging in., Someone gets confused about auxiliary codes., Someone asks about using Five9 analytics to track performance., Aim to complete ACW tasks within 2 minutes., Free!, Learn about the 2-minute ACW expectation., You learn something new you didn't know before., Industry benchmarks: 5-8% abandonment rate is typical., Learn about using "Break" and "Lunch" codes., Hear about transferring calls and etiquette., You feel prepared to start using Five9 effectively., You ask a great question about abandonment rate!, Someone asks about using Five9 analytics to track performance., Someone gets confused about auxiliary codes. and You learn something new you didn't know before..
⚠ This card has duplicate items: Someone gets confused about auxiliary codes. (2), Someone asks about using Five9 analytics to track performance. (2)
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