(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Trainer mentions using different auxiliary codes for calls vs. voicemails.
Someone gets confused about auxiliary codes.
Industry benchmarks: 5-8% abandonment rate is typical.
Someone gets confused about auxiliary codes.
You ask a great question about abandonment rate!
Trainer mentions importance of following Five 9 login schedule..
Aim to complete ACW tasks within 2 minutes.
You learn something new you didn't know before.
ACW stands for After Call Work (aka wrap time).
Someone asks a question about logging in.
Learn about using "Break" and "Lunch" codes.
Hear "Ready (Voice)" mentioned 5 times.
You feel prepared to start using Five9 effectively.
Learn about the 2-minute ACW expectation.
Hear about transferring calls and etiquette.
Someone asks about using Five9 analytics to track performance.
You learn something new you didn't know before.
Someone asks about using Five9 analytics to track performance.
