Five 9 BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Someone gets confused about auxiliary codes.
2. You ask a great question about abandonment rate!
3. You learn something new you didn't know before.
4. Someone asks about using Five9 analytics to track performance.
5. Free!
6. Someone asks about using Five9 analytics to track performance.
7. Trainer mentions importance of following Five 9 login schedule..
8. You learn something new you didn't know before.
9. Industry benchmarks: 5-8% abandonment rate is typical.
10. Hear "Ready (Voice)" mentioned 5 times.
11. Trainer mentions using different auxiliary codes for calls vs. voicemails.
12. ACW stands for After Call Work (aka wrap time).
13. Aim to complete ACW tasks within 2 minutes.
14. Hear about transferring calls and etiquette.
15. You feel prepared to start using Five9 effectively.
16. Someone asks a question about logging in.
17. Learn about the 2-minute ACW expectation.
18. Learn about using "Break" and "Lunch" codes.
19. Someone gets confused about auxiliary codes.