(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Industry benchmarks: 5-8% abandonment rate is typical.
ACW stands for After Call Work (aka wrap time).
Trainer mentions using different auxiliary codes for calls vs. voicemails.
You feel prepared to start using Five9 effectively.
Someone asks a question about logging in.
Aim to complete ACW tasks within 2 minutes.
You learn something new you didn't know before.
Hear about transferring calls and etiquette.
Learn about the 2-minute ACW expectation.
Someone gets confused about auxiliary codes.
Someone asks about using Five9 analytics to track performance.
Someone gets confused about auxiliary codes.
You learn something new you didn't know before.
Someone asks about using Five9 analytics to track performance.
You ask a great question about abandonment rate!
Free!
Hear "Ready (Voice)" mentioned 5 times.
Trainer mentions importance of following Five 9 login schedule..
