Hear "Ready(Voice)"mentioned 5times.Industrybenchmarks:5-8%abandonmentrate is typical.You learnsomethingnew youdidn't knowbefore.Trainermentionsimportance offollowing Five 9login schedule..You learnsomethingnew youdidn't knowbefore. Learn aboutusing"Break" and"Lunch"codes.Hear abouttransferringcalls andetiquette.Trainermentions usingdifferentauxiliary codesfor calls vs.voicemails.You ask agreat questionaboutabandonmentrate!Someone asksabout usingFive9 analyticsto trackperformance.Free!Someone asksabout usingFive9 analyticsto trackperformance.Learn aboutthe 2-minuteACWexpectation.Someonegets confusedaboutauxiliarycodes.You feelprepared tostart usingFive9effectively.Someoneasks aquestionaboutlogging in.ACW standsfor After CallWork (akawrap time).Someonegets confusedaboutauxiliarycodes.Aim tocompleteACW taskswithin 2minutes.Hear "Ready(Voice)"mentioned 5times.Industrybenchmarks:5-8%abandonmentrate is typical.You learnsomethingnew youdidn't knowbefore.Trainermentionsimportance offollowing Five 9login schedule..You learnsomethingnew youdidn't knowbefore. Learn aboutusing"Break" and"Lunch"codes.Hear abouttransferringcalls andetiquette.Trainermentions usingdifferentauxiliary codesfor calls vs.voicemails.You ask agreat questionaboutabandonmentrate!Someone asksabout usingFive9 analyticsto trackperformance.Free!Someone asksabout usingFive9 analyticsto trackperformance.Learn aboutthe 2-minuteACWexpectation.Someonegets confusedaboutauxiliarycodes.You feelprepared tostart usingFive9effectively.Someoneasks aquestionaboutlogging in.ACW standsfor After CallWork (akawrap time).Someonegets confusedaboutauxiliarycodes.Aim tocompleteACW taskswithin 2minutes.

Five 9 BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hear "Ready (Voice)" mentioned 5 times.
  2. Industry benchmarks: 5-8% abandonment rate is typical.
  3. You learn something new you didn't know before.
  4. Trainer mentions importance of following Five 9 login schedule..
  5. You learn something new you didn't know before.
  6. Learn about using "Break" and "Lunch" codes.
  7. Hear about transferring calls and etiquette.
  8. Trainer mentions using different auxiliary codes for calls vs. voicemails.
  9. You ask a great question about abandonment rate!
  10. Someone asks about using Five9 analytics to track performance.
  11. Free!
  12. Someone asks about using Five9 analytics to track performance.
  13. Learn about the 2-minute ACW expectation.
  14. Someone gets confused about auxiliary codes.
  15. You feel prepared to start using Five9 effectively.
  16. Someone asks a question about logging in.
  17. ACW stands for After Call Work (aka wrap time).
  18. Someone gets confused about auxiliary codes.
  19. Aim to complete ACW tasks within 2 minutes.