(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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ACW stands for After Call Work (aka wrap time).
Industry benchmarks: 5-8% abandonment rate is typical.
Learn about the 2-minute ACW expectation.
Trainer mentions importance of following Five 9 login schedule..
Someone asks about using Five9 analytics to track performance.
You feel prepared to start using Five9 effectively.
You learn something new you didn't know before.
Hear "Ready (Voice)" mentioned 5 times.
Trainer mentions using different auxiliary codes for calls vs. voicemails.
Free!
Someone gets confused about auxiliary codes.
You ask a great question about abandonment rate!
Hear about transferring calls and etiquette.
Someone gets confused about auxiliary codes.
You learn something new you didn't know before.
Aim to complete ACW tasks within 2 minutes.
Someone asks about using Five9 analytics to track performance.
