(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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ACW stands for After Call Work (aka wrap time).
Learn about the 2-minute ACW expectation.
Industry benchmarks: 5-8% abandonment rate is typical.
Someone asks about using Five9 analytics to track performance.
Someone asks a question about logging in.
Someone gets confused about auxiliary codes.
Trainer mentions importance of following Five 9 login schedule..
Someone gets confused about auxiliary codes.
Trainer mentions using different auxiliary codes for calls vs. voicemails.
You learn something new you didn't know before.
Hear about transferring calls and etiquette.
Aim to complete ACW tasks within 2 minutes.
Learn about using "Break" and "Lunch" codes.
Free!
Someone asks about using Five9 analytics to track performance.
Hear "Ready (Voice)" mentioned 5 times.
You learn something new you didn't know before.
You feel prepared to start using Five9 effectively.
