(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone asks about using Five9 analytics to track performance.
Trainer mentions importance of following Five 9 login schedule..
Free!
You learn something new you didn't know before.
Learn about the 2-minute ACW expectation.
Someone gets confused about auxiliary codes.
Someone gets confused about auxiliary codes.
Hear about transferring calls and etiquette.
Someone asks a question about logging in.
You feel prepared to start using Five9 effectively.
Hear "Ready (Voice)" mentioned 5 times.
You learn something new you didn't know before.
Someone asks about using Five9 analytics to track performance.
ACW stands for After Call Work (aka wrap time).
Learn about using "Break" and "Lunch" codes.
Industry benchmarks: 5-8% abandonment rate is typical.
Trainer mentions using different auxiliary codes for calls vs. voicemails.
