(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
ACW stands for After Call Work (aka wrap time).
You learn something new you didn't know before.
Someone asks about using Five9 analytics to track performance.
You ask a great question about abandonment rate!
Hear "Ready (Voice)" mentioned 5 times.
Someone asks a question about logging in.
Learn about using "Break" and "Lunch" codes.
Someone asks about using Five9 analytics to track performance.
Someone gets confused about auxiliary codes.
Aim to complete ACW tasks within 2 minutes.
Hear about transferring calls and etiquette.
Free!
Industry benchmarks: 5-8% abandonment rate is typical.
Someone gets confused about auxiliary codes.
Trainer mentions using different auxiliary codes for calls vs. voicemails.
You feel prepared to start using Five9 effectively.
Learn about the 2-minute ACW expectation.
Trainer mentions importance of following Five 9 login schedule..
