(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Hear about transferring calls and etiquette.
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Someone gets confused about auxiliary codes.
Aim to complete ACW tasks within 2 minutes.
You feel prepared to start using Five9 effectively.
Trainer mentions importance of following Five 9 login schedule..
You learn something new you didn't know before.
Someone gets confused about auxiliary codes.
You ask a great question about abandonment rate!
Hear "Ready (Voice)" mentioned 5 times.
Industry benchmarks: 5-8% abandonment rate is typical.
ACW stands for After Call Work (aka wrap time).
Someone asks about using Five9 analytics to track performance.
Someone asks a question about logging in.
Trainer mentions using different auxiliary codes for calls vs. voicemails.
Learn about the 2-minute ACW expectation.
Someone asks about using Five9 analytics to track performance.
