(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Trainer mentions importance of following Five 9 login schedule..
ACW stands for After Call Work (aka wrap time).
You learn something new you didn't know before.
Someone asks a question about logging in.
Free!
Hear "Ready (Voice)" mentioned 5 times.
Learn about the 2-minute ACW expectation.
Someone asks about using Five9 analytics to track performance.
Industry benchmarks: 5-8% abandonment rate is typical.
You ask a great question about abandonment rate!
You feel prepared to start using Five9 effectively.
Trainer mentions using different auxiliary codes for calls vs. voicemails.
Learn about using "Break" and "Lunch" codes.
Someone gets confused about auxiliary codes.
Someone asks about using Five9 analytics to track performance.
