(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone gets confused about auxiliary codes.
Someone asks about using Five9 analytics to track performance.
Trainer mentions importance of following Five 9 login schedule..
You learn something new you didn't know before.
Aim to complete ACW tasks within 2 minutes.
Someone asks about using Five9 analytics to track performance.
Someone gets confused about auxiliary codes.
Hear "Ready (Voice)" mentioned 5 times.
Free!
Someone asks a question about logging in.
Hear about transferring calls and etiquette.
You ask a great question about abandonment rate!
You learn something new you didn't know before.
Learn about the 2-minute ACW expectation.
Trainer mentions using different auxiliary codes for calls vs. voicemails.
Industry benchmarks: 5-8% abandonment rate is typical.
You feel prepared to start using Five9 effectively.
