(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone asks about using Five9 analytics to track performance.
Learn about using "Break" and "Lunch" codes.
ACW stands for After Call Work (aka wrap time).
Hear about transferring calls and etiquette.
Learn about the 2-minute ACW expectation.
Trainer mentions importance of following Five 9 login schedule..
Aim to complete ACW tasks within 2 minutes.
Someone gets confused about auxiliary codes.
Free!
Hear "Ready (Voice)" mentioned 5 times.
Trainer mentions using different auxiliary codes for calls vs. voicemails.
Someone asks a question about logging in.
You learn something new you didn't know before.
You learn something new you didn't know before.
Industry benchmarks: 5-8% abandonment rate is typical.
You ask a great question about abandonment rate!
Someone gets confused about auxiliary codes.
Someone asks about using Five9 analytics to track performance.
You feel prepared to start using Five9 effectively.
