This bingo card has a free space and 64 words: Worked Offline Support during shift., Leader requested an ODP to be processed., 50+ calls throughout your shift., Has a difficult call., Caller couldn't answer any validating questions., You Won Homer/ACE ELITE while at HRSC., 30+ minute call, You say, "Can I Put you on a brief hold.", Associate calling to process a request that needs manager approval., DeAndre uses ALL CAPS in chat., Helped an associate from start to finish w/o escalation., No System issues., Received a call meant for BCC., Caller decides to have a venting session., Held phone hostage by a caller., Someone asks you to "pull" their application., Processed an ODP., Received a call meant for Future Builders., Problem solved by clearing cache/cookies., Had a very nice caller., Informed associate to partner with their field leaders., You get a call about something you never had another call about before., Received a call meant for Customer Service., Received a call disputing tax withholdings., Caller hasn't updated W4 in years., Explains FMLA to an associate., Completes an ACH Reversal., Caller's partner takes over the call., Caller says they've called many times but no previous notes or cases exist., Receives a call right before you clock out., Receives a call right before ALL CLEAR is sent., Another FREE Space, You quoted an SOP or KB verbatim., Walked former associate on LOA through how to access WD., Sent an email to a caller., Responded to an email from an associate or leader., Misrouted call., Transferred to IT HELP DESK., Got lost in the team chat convo., Helped a team member in the chat., Did something productive during a break., Ordered Doordash or UberEats for lunch., Drank more than 2 cups of coffee before lunch., Went to lunch on time., Caller's last name starts with letter Q, R, or S, Caller's first name starts with letter W, X, Y, or Z., Reached out to an RE during a call., You have snacks on your desk., Associate says the failed to speak with their LOACS., Caller asks to speak to a specific person but doesnt have the extension, last name or job title., Talked about food in team chat., Provided ACE Level Service., Partnered w/ a different department to assist an associate., Someone is happy to complete your survey., 20+ ACS %, 15+ ACS %, Posted 5+ messages in chat during shift., Caller requests to be transferred., Caller says they pressed random prompts to speak to someone., Tuition Reimbursement Status Inquiry, Caller says we didn't send them a W2., Candidate calling in regards to application status., Caller is requesting to speak to a sup/manager. and Processed a time card correction..
Finance Bingo | WRCEWS BINGO WEEK JUNE 1-5 | Customer Service | CALLER BINGO | CALLER BINGO
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