(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You quoted an SOP or KB verbatim.
Processed a time card correction.
Partnered w/ a different department to assist an associate.
Leader requested an ODP to be processed.
Caller couldn't answer any validating questions.
Walked former associate on LOA through how to access WD.
Someone is happy to complete your survey.
Tuition Reimbursement Status Inquiry
Caller hasn't updated W4 in years.
Helped an associate from start to finish w/o escalation.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Caller is requesting to speak to a sup/manager.
Posted 5+ messages in chat during shift.
Received a call meant for Future Builders.
15+ ACS %
Reached out to an RE during a call.
Responded to an email from an associate or leader.
Explains FMLA to an associate.
Had a very nice caller.
Talked about food in team chat.
Informed associate to partner with their field leaders.
Sent an email to a caller.
Receives a call right before you clock out.
Ordered Doordash or UberEats for lunch.
50+ calls throughout your shift.
Drank more than 2 cups of coffee before lunch.
Caller's partner takes over the call.
Has a difficult call.
You Won Homer/ACE ELITE while at HRSC.
Associate says the failed to speak with their LOACS.
Completes an ACH Reversal.
Provided ACE Level Service.
Received a call disputing tax withholdings.
Caller says we didn't send them a W2.
DeAndre uses ALL CAPS in chat.
Processed an ODP.
Received a call meant for Customer Service.
No System issues.
Caller decides to have a venting session.
Caller requests to be transferred.
Caller's first name starts with letter W, X, Y, or Z.
Caller's last name starts with letter Q, R, or S
Caller says they pressed random prompts to speak to someone.
Received a call meant for BCC.
Got lost in the team chat convo.
Helped a team member in the chat.
Problem solved by clearing cache/cookies.
You say, "Can I Put you on a brief hold."
You have snacks on your desk.
Someone asks you to "pull" their application.
Associate calling to process a request that needs manager approval.
Did something productive during a break.
Held phone hostage by a caller.
You get a call about something you never had another call about before.
Caller says they've called many times but no previous notes or cases exist.
20+ ACS %
Another FREE Space
Candidate calling in regards to application status.
