(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
Misrouted call.
Partnered w/ a different department to assist an associate.
Leader requested an ODP to be processed.
15+ ACS %
Receives a call right before ALL CLEAR is sent.
Responded to an email from an associate or leader.
You quoted an SOP or KB verbatim.
Informed associate to partner with their field leaders.
You say, "Can I Put you on a brief hold."
20+ ACS %
Receives a call right before you clock out.
Did something productive during a break.
Walked former associate on LOA through how to access WD.
Processed an ODP.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Processed a time card correction.
Caller hasn't updated W4 in years.
Went to lunch on time.
Drank more than 2 cups of coffee before lunch.
Caller is requesting to speak to a sup/manager.
Helped an associate from start to finish w/o escalation.
Held phone hostage by a caller.
Received a call meant for Customer Service.
Received a call meant for Future Builders.
Completes an ACH Reversal.
You Won Homer/ACE ELITE while at HRSC.
Received a call disputing tax withholdings.
You get a call about something you never had another call about before.
Received a call meant for BCC.
Someone is happy to complete your survey.
Had a very nice caller.
Has a difficult call.
Talked about food in team chat.
DeAndre uses ALL CAPS in chat.
You have snacks on your desk.
Caller requests to be transferred.
Caller's first name starts with letter W, X, Y, or Z.
Ordered Doordash or UberEats for lunch.
30+ minute call
Caller's last name starts with letter Q, R, or S
Caller says they've called many times but no previous notes or cases exist.
Caller's partner takes over the call.
Caller says we didn't send them a W2.
No System issues.
Caller decides to have a venting session.
50+ calls throughout your shift.
Sent an email to a caller.
Caller couldn't answer any validating questions.
Tuition Reimbursement Status Inquiry
Someone asks you to "pull" their application.
Helped a team member in the chat.
Problem solved by clearing cache/cookies.
Another FREE Space
Provided ACE Level Service.
Reached out to an RE during a call.
Associate calling to process a request that needs manager approval.
Transferred to IT HELP DESK.
Worked Offline Support during shift.
Candidate calling in regards to application status.
Associate says the failed to speak with their LOACS.
Explains FMLA to an associate.
Posted 5+ messages in chat during shift.
Got lost in the team chat convo.
Caller says they pressed random prompts to speak to someone.
