(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Walked former associate on LOA through how to access WD.
DeAndre uses ALL CAPS in chat.
Helped a team member in the chat.
Talked about food in team chat.
Helped an associate from start to finish w/o escalation.
Problem solved by clearing cache/cookies.
Ordered Doordash or UberEats for lunch.
Did something productive during a break.
Caller's partner takes over the call.
Got lost in the team chat convo.
50+ calls throughout your shift.
You get a call about something you never had another call about before.
Another FREE Space
Provided ACE Level Service.
Completes an ACH Reversal.
30+ minute call
Explains FMLA to an associate.
Processed an ODP.
Has a difficult call.
Worked Offline Support during shift.
You quoted an SOP or KB verbatim.
Caller's last name starts with letter Q, R, or S
Receives a call right before you clock out.
Caller couldn't answer any validating questions.
Tuition Reimbursement Status Inquiry
Went to lunch on time.
Informed associate to partner with their field leaders.
Partnered w/ a different department to assist an associate.
15+ ACS %
Caller hasn't updated W4 in years.
Someone is happy to complete your survey.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Caller decides to have a venting session.
Received a call meant for BCC.
Had a very nice caller.
Received a call disputing tax withholdings.
Received a call meant for Future Builders.
Caller is requesting to speak to a sup/manager.
No System issues.
Leader requested an ODP to be processed.
Receives a call right before ALL CLEAR is sent.
Posted 5+ messages in chat during shift.
20+ ACS %
Associate calling to process a request that needs manager approval.
Responded to an email from an associate or leader.
Candidate calling in regards to application status.
Processed a time card correction.
Someone asks you to "pull" their application.
Caller requests to be transferred.
Sent an email to a caller.
Associate says the failed to speak with their LOACS.
Drank more than 2 cups of coffee before lunch.
Held phone hostage by a caller.
Received a call meant for Customer Service.
Caller's first name starts with letter W, X, Y, or Z.
You Won Homer/ACE ELITE while at HRSC.
Caller says we didn't send them a W2.
Caller says they've called many times but no previous notes or cases exist.
Misrouted call.
You say, "Can I Put you on a brief hold."
You have snacks on your desk.
Reached out to an RE during a call.
Transferred to IT HELP DESK.
Caller says they pressed random prompts to speak to someone.
