(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller says we didn't send them a W2.
Did something productive during a break.
Receives a call right before ALL CLEAR is sent.
Processed a time card correction.
Receives a call right before you clock out.
Got lost in the team chat convo.
Helped a team member in the chat.
Transferred to IT HELP DESK.
Tuition Reimbursement Status Inquiry
Someone asks you to "pull" their application.
Completes an ACH Reversal.
Caller says they've called many times but no previous notes or cases exist.
You say, "Can I Put you on a brief hold."
Worked Offline Support during shift.
Posted 5+ messages in chat during shift.
Leader requested an ODP to be processed.
Caller's last name starts with letter Q, R, or S
Explains FMLA to an associate.
Sent an email to a caller.
Received a call disputing tax withholdings.
20+ ACS %
Provided ACE Level Service.
Has a difficult call.
50+ calls throughout your shift.
Caller's first name starts with letter W, X, Y, or Z.
Received a call meant for BCC.
Walked former associate on LOA through how to access WD.
Someone is happy to complete your survey.
15+ ACS %
Helped an associate from start to finish w/o escalation.
Went to lunch on time.
30+ minute call
Problem solved by clearing cache/cookies.
You get a call about something you never had another call about before.
Caller decides to have a venting session.
Caller is requesting to speak to a sup/manager.
Informed associate to partner with their field leaders.
Processed an ODP.
Caller says they pressed random prompts to speak to someone.
DeAndre uses ALL CAPS in chat.
You have snacks on your desk.
Caller couldn't answer any validating questions.
Ordered Doordash or UberEats for lunch.
Talked about food in team chat.
Drank more than 2 cups of coffee before lunch.
Received a call meant for Future Builders.
Reached out to an RE during a call.
Another FREE Space
Responded to an email from an associate or leader.
You quoted an SOP or KB verbatim.
Associate calling to process a request that needs manager approval.
Received a call meant for Customer Service.
No System issues.
Misrouted call.
Held phone hostage by a caller.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Partnered w/ a different department to assist an associate.
Associate says the failed to speak with their LOACS.
Candidate calling in regards to application status.
