(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller says they've called many times but no previous notes or cases exist.
Responded to an email from an associate or leader.
Caller's partner takes over the call.
Posted 5+ messages in chat during shift.
Got lost in the team chat convo.
Caller decides to have a venting session.
DeAndre uses ALL CAPS in chat.
Receives a call right before ALL CLEAR is sent.
Transferred to IT HELP DESK.
Problem solved by clearing cache/cookies.
20+ ACS %
Caller couldn't answer any validating questions.
Caller's first name starts with letter W, X, Y, or Z.
Received a call meant for Future Builders.
You say, "Can I Put you on a brief hold."
Caller says we didn't send them a W2.
Reached out to an RE during a call.
Candidate calling in regards to application status.
Informed associate to partner with their field leaders.
Drank more than 2 cups of coffee before lunch.
You Won Homer/ACE ELITE while at HRSC.
Has a difficult call.
Receives a call right before you clock out.
You have snacks on your desk.
Caller requests to be transferred.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Received a call disputing tax withholdings.
15+ ACS %
Had a very nice caller.
You get a call about something you never had another call about before.
Processed an ODP.
Processed a time card correction.
Someone asks you to "pull" their application.
Walked former associate on LOA through how to access WD.
Received a call meant for Customer Service.
Associate says the failed to speak with their LOACS.
Held phone hostage by a caller.
You quoted an SOP or KB verbatim.
Leader requested an ODP to be processed.
Caller is requesting to speak to a sup/manager.
No System issues.
Caller hasn't updated W4 in years.
Explains FMLA to an associate.
Received a call meant for BCC.
Completes an ACH Reversal.
Worked Offline Support during shift.
Someone is happy to complete your survey.
Misrouted call.
Caller's last name starts with letter Q, R, or S
Partnered w/ a different department to assist an associate.
Another FREE Space
Provided ACE Level Service.
Did something productive during a break.
Ordered Doordash or UberEats for lunch.
Associate calling to process a request that needs manager approval.
50+ calls throughout your shift.
Sent an email to a caller.
Caller says they pressed random prompts to speak to someone.
Talked about food in team chat.
Went to lunch on time.
Helped a team member in the chat.
30+ minute call
Tuition Reimbursement Status Inquiry
Helped an associate from start to finish w/o escalation.
