(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Associate calling to process a request that needs manager approval.
Caller says they pressed random prompts to speak to someone.
Had a very nice caller.
Caller hasn't updated W4 in years.
Informed associate to partner with their field leaders.
Partnered w/ a different department to assist an associate.
Another FREE Space
You Won Homer/ACE ELITE while at HRSC.
DeAndre uses ALL CAPS in chat.
Did something productive during a break.
Problem solved by clearing cache/cookies.
You quoted an SOP or KB verbatim.
20+ ACS %
You have snacks on your desk.
Caller's last name starts with letter Q, R, or S
Tuition Reimbursement Status Inquiry
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
You say, "Can I Put you on a brief hold."
Receives a call right before ALL CLEAR is sent.
Caller couldn't answer any validating questions.
Someone is happy to complete your survey.
Received a call meant for BCC.
Caller's first name starts with letter W, X, Y, or Z.
15+ ACS %
Processed an ODP.
Helped a team member in the chat.
Got lost in the team chat convo.
Receives a call right before you clock out.
Received a call disputing tax withholdings.
Sent an email to a caller.
Caller is requesting to speak to a sup/manager.
Posted 5+ messages in chat during shift.
Worked Offline Support during shift.
Helped an associate from start to finish w/o escalation.
Ordered Doordash or UberEats for lunch.
Misrouted call.
Completes an ACH Reversal.
Caller's partner takes over the call.
Transferred to IT HELP DESK.
Drank more than 2 cups of coffee before lunch.
Provided ACE Level Service.
Went to lunch on time.
50+ calls throughout your shift.
Has a difficult call.
Caller decides to have a venting session.
Received a call meant for Customer Service.
Held phone hostage by a caller.
Walked former associate on LOA through how to access WD.
Processed a time card correction.
Explains FMLA to an associate.
No System issues.
Caller says they've called many times but no previous notes or cases exist.
Reached out to an RE during a call.
Caller says we didn't send them a W2.
Candidate calling in regards to application status.
Talked about food in team chat.
30+ minute call
Responded to an email from an associate or leader.
Received a call meant for Future Builders.
Leader requested an ODP to be processed.
Associate says the failed to speak with their LOACS.
Caller requests to be transferred.
Someone asks you to "pull" their application.
You get a call about something you never had another call about before.
