(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No System issues.
Walked former associate on LOA through how to access WD.
Caller's last name starts with letter Q, R, or S
Caller says we didn't send them a W2.
Processed a time card correction.
Reached out to an RE during a call.
Has a difficult call.
Someone asks you to "pull" their application.
30+ minute call
Had a very nice caller.
Caller's first name starts with letter W, X, Y, or Z.
Posted 5+ messages in chat during shift.
Completes an ACH Reversal.
50+ calls throughout your shift.
Informed associate to partner with their field leaders.
Caller hasn't updated W4 in years.
Caller says they pressed random prompts to speak to someone.
Processed an ODP.
Did something productive during a break.
Got lost in the team chat convo.
Drank more than 2 cups of coffee before lunch.
You Won Homer/ACE ELITE while at HRSC.
Received a call meant for BCC.
Receives a call right before ALL CLEAR is sent.
Candidate calling in regards to application status.
You have snacks on your desk.
Transferred to IT HELP DESK.
Partnered w/ a different department to assist an associate.
Someone is happy to complete your survey.
20+ ACS %
Responded to an email from an associate or leader.
Helped a team member in the chat.
Misrouted call.
You get a call about something you never had another call about before.
Sent an email to a caller.
You quoted an SOP or KB verbatim.
Associate calling to process a request that needs manager approval.
Helped an associate from start to finish w/o escalation.
Caller's partner takes over the call.
Caller is requesting to speak to a sup/manager.
Worked Offline Support during shift.
Held phone hostage by a caller.
Talked about food in team chat.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Explains FMLA to an associate.
Leader requested an ODP to be processed.
Problem solved by clearing cache/cookies.
Went to lunch on time.
DeAndre uses ALL CAPS in chat.
Tuition Reimbursement Status Inquiry
Received a call meant for Future Builders.
Caller couldn't answer any validating questions.
Caller decides to have a venting session.
Caller says they've called many times but no previous notes or cases exist.
Another FREE Space
15+ ACS %
Received a call disputing tax withholdings.
You say, "Can I Put you on a brief hold."
Ordered Doordash or UberEats for lunch.
Receives a call right before you clock out.
Provided ACE Level Service.
Caller requests to be transferred.
Associate says the failed to speak with their LOACS.
