(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No System issues.
Caller requests to be transferred.
Talked about food in team chat.
Sent an email to a caller.
Someone asks you to "pull" their application.
Receives a call right before you clock out.
Partnered w/ a different department to assist an associate.
You say, "Can I Put you on a brief hold."
Caller says we didn't send them a W2.
Went to lunch on time.
Has a difficult call.
Tuition Reimbursement Status Inquiry
Caller hasn't updated W4 in years.
DeAndre uses ALL CAPS in chat.
Caller is requesting to speak to a sup/manager.
Received a call meant for Customer Service.
Caller's last name starts with letter Q, R, or S
Got lost in the team chat convo.
Caller says they pressed random prompts to speak to someone.
Caller's first name starts with letter W, X, Y, or Z.
Held phone hostage by a caller.
Someone is happy to complete your survey.
Reached out to an RE during a call.
20+ ACS %
Helped a team member in the chat.
Leader requested an ODP to be processed.
Associate says the failed to speak with their LOACS.
Completes an ACH Reversal.
Another FREE Space
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Received a call meant for BCC.
Associate calling to process a request that needs manager approval.
Caller says they've called many times but no previous notes or cases exist.
Helped an associate from start to finish w/o escalation.
Ordered Doordash or UberEats for lunch.
You have snacks on your desk.
50+ calls throughout your shift.
Misrouted call.
Caller's partner takes over the call.
30+ minute call
Walked former associate on LOA through how to access WD.
Worked Offline Support during shift.
Did something productive during a break.
Problem solved by clearing cache/cookies.
15+ ACS %
Informed associate to partner with their field leaders.
Responded to an email from an associate or leader.
Posted 5+ messages in chat during shift.
You get a call about something you never had another call about before.
Had a very nice caller.
You Won Homer/ACE ELITE while at HRSC.
Processed a time card correction.
Caller couldn't answer any validating questions.
Received a call meant for Future Builders.
Transferred to IT HELP DESK.
Processed an ODP.
You quoted an SOP or KB verbatim.
Explains FMLA to an associate.
Receives a call right before ALL CLEAR is sent.
Received a call disputing tax withholdings.
Drank more than 2 cups of coffee before lunch.
Provided ACE Level Service.
Caller decides to have a venting session.
Candidate calling in regards to application status.
