(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Partnered w/ a different department to assist an associate.
You have snacks on your desk.
Tuition Reimbursement Status Inquiry
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Misrouted call.
Caller's last name starts with letter Q, R, or S
20+ ACS %
Another FREE Space
Associate calling to process a request that needs manager approval.
Caller's partner takes over the call.
Had a very nice caller.
You Won Homer/ACE ELITE while at HRSC.
Transferred to IT HELP DESK.
DeAndre uses ALL CAPS in chat.
Got lost in the team chat convo.
Talked about food in team chat.
15+ ACS %
Worked Offline Support during shift.
Received a call meant for Future Builders.
Receives a call right before you clock out.
Processed an ODP.
Received a call meant for Customer Service.
Caller says they've called many times but no previous notes or cases exist.
You get a call about something you never had another call about before.
Completes an ACH Reversal.
Receives a call right before ALL CLEAR is sent.
Ordered Doordash or UberEats for lunch.
Has a difficult call.
Helped an associate from start to finish w/o escalation.
30+ minute call
Processed a time card correction.
You quoted an SOP or KB verbatim.
Explains FMLA to an associate.
Candidate calling in regards to application status.
Walked former associate on LOA through how to access WD.
Problem solved by clearing cache/cookies.
Helped a team member in the chat.
Did something productive during a break.
Someone is happy to complete your survey.
Caller couldn't answer any validating questions.
Someone asks you to "pull" their application.
Held phone hostage by a caller.
Responded to an email from an associate or leader.
Sent an email to a caller.
Caller requests to be transferred.
Caller decides to have a venting session.
Associate says the failed to speak with their LOACS.
Caller's first name starts with letter W, X, Y, or Z.
Received a call disputing tax withholdings.
Went to lunch on time.
Drank more than 2 cups of coffee before lunch.
Leader requested an ODP to be processed.
Provided ACE Level Service.
Posted 5+ messages in chat during shift.
Caller says we didn't send them a W2.
Caller says they pressed random prompts to speak to someone.
You say, "Can I Put you on a brief hold."
Caller is requesting to speak to a sup/manager.
Caller hasn't updated W4 in years.
50+ calls throughout your shift.
Received a call meant for BCC.
No System issues.
Reached out to an RE during a call.
Informed associate to partner with their field leaders.
