(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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15+ ACS %
Caller couldn't answer any validating questions.
Ordered Doordash or UberEats for lunch.
DeAndre uses ALL CAPS in chat.
Caller requests to be transferred.
Responded to an email from an associate or leader.
Received a call disputing tax withholdings.
Explains FMLA to an associate.
Associate calling to process a request that needs manager approval.
Problem solved by clearing cache/cookies.
30+ minute call
Reached out to an RE during a call.
Caller's last name starts with letter Q, R, or S
Received a call meant for Customer Service.
Received a call meant for BCC.
Transferred to IT HELP DESK.
You say, "Can I Put you on a brief hold."
Helped a team member in the chat.
Caller is requesting to speak to a sup/manager.
You quoted an SOP or KB verbatim.
Receives a call right before ALL CLEAR is sent.
Tuition Reimbursement Status Inquiry
Partnered w/ a different department to assist an associate.
Caller's first name starts with letter W, X, Y, or Z.
Caller decides to have a venting session.
Receives a call right before you clock out.
Someone is happy to complete your survey.
Caller says they pressed random prompts to speak to someone.
20+ ACS %
Did something productive during a break.
Another FREE Space
50+ calls throughout your shift.
Leader requested an ODP to be processed.
No System issues.
You get a call about something you never had another call about before.
Got lost in the team chat convo.
Sent an email to a caller.
Caller's partner takes over the call.
Associate says the failed to speak with their LOACS.
Caller hasn't updated W4 in years.
Caller says we didn't send them a W2.
Informed associate to partner with their field leaders.
Walked former associate on LOA through how to access WD.
Had a very nice caller.
Posted 5+ messages in chat during shift.
Caller says they've called many times but no previous notes or cases exist.
You Won Homer/ACE ELITE while at HRSC.
Processed an ODP.
Held phone hostage by a caller.
Drank more than 2 cups of coffee before lunch.
Received a call meant for Future Builders.
Worked Offline Support during shift.
Completes an ACH Reversal.
Helped an associate from start to finish w/o escalation.
Candidate calling in regards to application status.
Has a difficult call.
Someone asks you to "pull" their application.
Processed a time card correction.
Provided ACE Level Service.
Went to lunch on time.
Misrouted call.
Talked about food in team chat.
You have snacks on your desk.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
