(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller couldn't answer any validating questions.
Has a difficult call.
You quoted an SOP or KB verbatim.
No System issues.
Provided ACE Level Service.
Another FREE Space
Received a call meant for Future Builders.
Had a very nice caller.
You have snacks on your desk.
Talked about food in team chat.
Ordered Doordash or UberEats for lunch.
Caller hasn't updated W4 in years.
Held phone hostage by a caller.
Partnered w/ a different department to assist an associate.
Receives a call right before you clock out.
Processed an ODP.
Caller says they pressed random prompts to speak to someone.
Caller decides to have a venting session.
Someone is happy to complete your survey.
Problem solved by clearing cache/cookies.
Transferred to IT HELP DESK.
Caller says they've called many times but no previous notes or cases exist.
Caller's partner takes over the call.
Received a call meant for BCC.
Caller's first name starts with letter W, X, Y, or Z.
Caller says we didn't send them a W2.
Tuition Reimbursement Status Inquiry
Received a call disputing tax withholdings.
Completes an ACH Reversal.
20+ ACS %
Got lost in the team chat convo.
30+ minute call
You Won Homer/ACE ELITE while at HRSC.
Candidate calling in regards to application status.
Someone asks you to "pull" their application.
Caller is requesting to speak to a sup/manager.
Processed a time card correction.
Walked former associate on LOA through how to access WD.
You get a call about something you never had another call about before.
Misrouted call.
Posted 5+ messages in chat during shift.
Helped an associate from start to finish w/o escalation.
Drank more than 2 cups of coffee before lunch.
50+ calls throughout your shift.
Leader requested an ODP to be processed.
15+ ACS %
Received a call meant for Customer Service.
Sent an email to a caller.
You say, "Can I Put you on a brief hold."
Informed associate to partner with their field leaders.
DeAndre uses ALL CAPS in chat.
Helped a team member in the chat.
Caller's last name starts with letter Q, R, or S
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Responded to an email from an associate or leader.
Worked Offline Support during shift.
Associate says the failed to speak with their LOACS.
Receives a call right before ALL CLEAR is sent.
Reached out to an RE during a call.
Went to lunch on time.
Explains FMLA to an associate.
Did something productive during a break.
Associate calling to process a request that needs manager approval.
