(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had a very nice caller.
Tuition Reimbursement Status Inquiry
Processed a time card correction.
DeAndre uses ALL CAPS in chat.
Got lost in the team chat convo.
Receives a call right before ALL CLEAR is sent.
20+ ACS %
Receives a call right before you clock out.
Caller couldn't answer any validating questions.
Processed an ODP.
Associate calling to process a request that needs manager approval.
You get a call about something you never had another call about before.
Did something productive during a break.
Ordered Doordash or UberEats for lunch.
You quoted an SOP or KB verbatim.
Misrouted call.
Caller decides to have a venting session.
Talked about food in team chat.
Partnered w/ a different department to assist an associate.
Held phone hostage by a caller.
Someone is happy to complete your survey.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Caller's last name starts with letter Q, R, or S
15+ ACS %
Explains FMLA to an associate.
Reached out to an RE during a call.
Caller says they've called many times but no previous notes or cases exist.
Drank more than 2 cups of coffee before lunch.
Responded to an email from an associate or leader.
You Won Homer/ACE ELITE while at HRSC.
Caller requests to be transferred.
Leader requested an ODP to be processed.
Caller hasn't updated W4 in years.
No System issues.
Posted 5+ messages in chat during shift.
Informed associate to partner with their field leaders.
You have snacks on your desk.
Completes an ACH Reversal.
Received a call meant for Customer Service.
Helped an associate from start to finish w/o escalation.
Caller says we didn't send them a W2.
Candidate calling in regards to application status.
Received a call disputing tax withholdings.
Walked former associate on LOA through how to access WD.
Provided ACE Level Service.
Received a call meant for BCC.
You say, "Can I Put you on a brief hold."
Problem solved by clearing cache/cookies.
Helped a team member in the chat.
Went to lunch on time.
Someone asks you to "pull" their application.
Received a call meant for Future Builders.
30+ minute call
Sent an email to a caller.
Worked Offline Support during shift.
Associate says the failed to speak with their LOACS.
Has a difficult call.
Caller's partner takes over the call.
Caller says they pressed random prompts to speak to someone.
Caller is requesting to speak to a sup/manager.
Another FREE Space
Transferred to IT HELP DESK.
Caller's first name starts with letter W, X, Y, or Z.
