(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller says they've called many times but no previous notes or cases exist.
DeAndre uses ALL CAPS in chat.
Received a call meant for Customer Service.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Leader requested an ODP to be processed.
Associate says the failed to speak with their LOACS.
Processed an ODP.
Ordered Doordash or UberEats for lunch.
Caller hasn't updated W4 in years.
20+ ACS %
Had a very nice caller.
Someone is happy to complete your survey.
Someone asks you to "pull" their application.
Went to lunch on time.
Helped a team member in the chat.
Associate calling to process a request that needs manager approval.
Another FREE Space
Informed associate to partner with their field leaders.
Helped an associate from start to finish w/o escalation.
Partnered w/ a different department to assist an associate.
Caller's first name starts with letter W, X, Y, or Z.
Caller says they pressed random prompts to speak to someone.
You quoted an SOP or KB verbatim.
Completes an ACH Reversal.
Caller's last name starts with letter Q, R, or S
Misrouted call.
Did something productive during a break.
30+ minute call
Got lost in the team chat convo.
Responded to an email from an associate or leader.
Explains FMLA to an associate.
Processed a time card correction.
Tuition Reimbursement Status Inquiry
Caller says we didn't send them a W2.
Received a call meant for Future Builders.
Received a call meant for BCC.
You Won Homer/ACE ELITE while at HRSC.
Caller's partner takes over the call.
Candidate calling in regards to application status.
Talked about food in team chat.
Problem solved by clearing cache/cookies.
Received a call disputing tax withholdings.
Caller couldn't answer any validating questions.
Transferred to IT HELP DESK.
50+ calls throughout your shift.
Caller requests to be transferred.
Posted 5+ messages in chat during shift.
Receives a call right before you clock out.
Caller is requesting to speak to a sup/manager.
No System issues.
Provided ACE Level Service.
Drank more than 2 cups of coffee before lunch.
Has a difficult call.
Worked Offline Support during shift.
Sent an email to a caller.
You say, "Can I Put you on a brief hold."
Held phone hostage by a caller.
Caller decides to have a venting session.
Reached out to an RE during a call.
You get a call about something you never had another call about before.
15+ ACS %
Walked former associate on LOA through how to access WD.
