(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Received a call disputing tax withholdings.
Misrouted call.
Worked Offline Support during shift.
DeAndre uses ALL CAPS in chat.
Caller hasn't updated W4 in years.
Walked former associate on LOA through how to access WD.
50+ calls throughout your shift.
Received a call meant for Customer Service.
30+ minute call
Problem solved by clearing cache/cookies.
Responded to an email from an associate or leader.
Caller says they pressed random prompts to speak to someone.
Someone is happy to complete your survey.
Held phone hostage by a caller.
Processed an ODP.
Caller's first name starts with letter W, X, Y, or Z.
Partnered w/ a different department to assist an associate.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Caller requests to be transferred.
Receives a call right before ALL CLEAR is sent.
Had a very nice caller.
You get a call about something you never had another call about before.
Associate says the failed to speak with their LOACS.
Received a call meant for Future Builders.
You Won Homer/ACE ELITE while at HRSC.
Caller's partner takes over the call.
Drank more than 2 cups of coffee before lunch.
Processed a time card correction.
Sent an email to a caller.
Reached out to an RE during a call.
20+ ACS %
Caller couldn't answer any validating questions.
Leader requested an ODP to be processed.
Receives a call right before you clock out.
Has a difficult call.
Caller says they've called many times but no previous notes or cases exist.
Informed associate to partner with their field leaders.
Ordered Doordash or UberEats for lunch.
Candidate calling in regards to application status.
Received a call meant for BCC.
Tuition Reimbursement Status Inquiry
Helped an associate from start to finish w/o escalation.
15+ ACS %
Posted 5+ messages in chat during shift.
Provided ACE Level Service.
Transferred to IT HELP DESK.
Helped a team member in the chat.
Someone asks you to "pull" their application.
No System issues.
Caller's last name starts with letter Q, R, or S
Talked about food in team chat.
Did something productive during a break.
Associate calling to process a request that needs manager approval.
