(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller says they've called many times but no previous notes or cases exist.
Transferred to IT HELP DESK.
Candidate calling in regards to application status.
Helped an associate from start to finish w/o escalation.
Drank more than 2 cups of coffee before lunch.
Sent an email to a caller.
Associate says the failed to speak with their LOACS.
Caller says we didn't send them a W2.
Received a call disputing tax withholdings.
Worked Offline Support during shift.
Caller requests to be transferred.
Another FREE Space
Received a call meant for Customer Service.
Caller's last name starts with letter Q, R, or S
Explains FMLA to an associate.
50+ calls throughout your shift.
Partnered w/ a different department to assist an associate.
Helped a team member in the chat.
Processed an ODP.
Caller couldn't answer any validating questions.
DeAndre uses ALL CAPS in chat.
You quoted an SOP or KB verbatim.
Informed associate to partner with their field leaders.
Posted 5+ messages in chat during shift.
Caller says they pressed random prompts to speak to someone.
15+ ACS %
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Did something productive during a break.
You get a call about something you never had another call about before.
Leader requested an ODP to be processed.
Received a call meant for Future Builders.
Someone asks you to "pull" their application.
Went to lunch on time.
Has a difficult call.
Caller is requesting to speak to a sup/manager.
Problem solved by clearing cache/cookies.
Received a call meant for BCC.
20+ ACS %
Processed a time card correction.
Someone is happy to complete your survey.
Caller hasn't updated W4 in years.
You Won Homer/ACE ELITE while at HRSC.
Misrouted call.
Talked about food in team chat.
Completes an ACH Reversal.
Held phone hostage by a caller.
You say, "Can I Put you on a brief hold."
Provided ACE Level Service.
Reached out to an RE during a call.
Responded to an email from an associate or leader.
No System issues.
Had a very nice caller.
Receives a call right before ALL CLEAR is sent.
30+ minute call
Got lost in the team chat convo.
Walked former associate on LOA through how to access WD.
Caller's first name starts with letter W, X, Y, or Z.
Tuition Reimbursement Status Inquiry
Receives a call right before you clock out.
Caller's partner takes over the call.
Caller decides to have a venting session.
You have snacks on your desk.
Associate calling to process a request that needs manager approval.
