(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ordered Doordash or UberEats for lunch.
Transferred to IT HELP DESK.
Completes an ACH Reversal.
Associate says the failed to speak with their LOACS.
You have snacks on your desk.
You get a call about something you never had another call about before.
Responded to an email from an associate or leader.
Did something productive during a break.
Held phone hostage by a caller.
Processed a time card correction.
Had a very nice caller.
Walked former associate on LOA through how to access WD.
Received a call disputing tax withholdings.
You Won Homer/ACE ELITE while at HRSC.
Receives a call right before you clock out.
Went to lunch on time.
Caller's partner takes over the call.
Caller says they've called many times but no previous notes or cases exist.
Another FREE Space
50+ calls throughout your shift.
Provided ACE Level Service.
Candidate calling in regards to application status.
Reached out to an RE during a call.
Caller is requesting to speak to a sup/manager.
Informed associate to partner with their field leaders.
DeAndre uses ALL CAPS in chat.
Posted 5+ messages in chat during shift.
You quoted an SOP or KB verbatim.
Misrouted call.
Received a call meant for Future Builders.
Problem solved by clearing cache/cookies.
Someone is happy to complete your survey.
No System issues.
Caller's first name starts with letter W, X, Y, or Z.
Got lost in the team chat convo.
Caller decides to have a venting session.
Has a difficult call.
Received a call meant for BCC.
20+ ACS %
Leader requested an ODP to be processed.
Caller requests to be transferred.
Received a call meant for Customer Service.
15+ ACS %
Receives a call right before ALL CLEAR is sent.
You say, "Can I Put you on a brief hold."
Partnered w/ a different department to assist an associate.
Sent an email to a caller.
Worked Offline Support during shift.
30+ minute call
Caller's last name starts with letter Q, R, or S
Helped an associate from start to finish w/o escalation.
Caller says they pressed random prompts to speak to someone.
Caller says we didn't send them a W2.
Talked about food in team chat.
Caller couldn't answer any validating questions.
Caller hasn't updated W4 in years.
Associate calling to process a request that needs manager approval.
Drank more than 2 cups of coffee before lunch.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
