(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent an email to a caller.
Processed an ODP.
Explains FMLA to an associate.
You have snacks on your desk.
Caller hasn't updated W4 in years.
Another FREE Space
Receives a call right before ALL CLEAR is sent.
Processed a time card correction.
30+ minute call
Caller is requesting to speak to a sup/manager.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Associate calling to process a request that needs manager approval.
Held phone hostage by a caller.
Partnered w/ a different department to assist an associate.
Candidate calling in regards to application status.
Received a call disputing tax withholdings.
Had a very nice caller.
Problem solved by clearing cache/cookies.
Went to lunch on time.
Leader requested an ODP to be processed.
You get a call about something you never had another call about before.
Transferred to IT HELP DESK.
Responded to an email from an associate or leader.
Someone is happy to complete your survey.
Drank more than 2 cups of coffee before lunch.
Talked about food in team chat.
20+ ACS %
Caller says they pressed random prompts to speak to someone.
Caller says we didn't send them a W2.
Reached out to an RE during a call.
You quoted an SOP or KB verbatim.
Walked former associate on LOA through how to access WD.
No System issues.
Has a difficult call.
15+ ACS %
Provided ACE Level Service.
Caller's partner takes over the call.
Received a call meant for Future Builders.
DeAndre uses ALL CAPS in chat.
Informed associate to partner with their field leaders.
Worked Offline Support during shift.
Received a call meant for BCC.
Completes an ACH Reversal.
Caller's first name starts with letter W, X, Y, or Z.
Caller requests to be transferred.
Associate says the failed to speak with their LOACS.
Got lost in the team chat convo.
Received a call meant for Customer Service.
Receives a call right before you clock out.
Caller's last name starts with letter Q, R, or S
Did something productive during a break.
Tuition Reimbursement Status Inquiry
Caller couldn't answer any validating questions.
Caller says they've called many times but no previous notes or cases exist.
Posted 5+ messages in chat during shift.
Caller decides to have a venting session.
Helped a team member in the chat.
Ordered Doordash or UberEats for lunch.
You Won Homer/ACE ELITE while at HRSC.
You say, "Can I Put you on a brief hold."
50+ calls throughout your shift.
Misrouted call.
Someone asks you to "pull" their application.
Helped an associate from start to finish w/o escalation.
