(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
Problem solved by clearing cache/cookies.
Informed associate to partner with their field leaders.
Walked former associate on LOA through how to access WD.
Receives a call right before you clock out.
Helped an associate from start to finish w/o escalation.
Worked Offline Support during shift.
20+ ACS %
Leader requested an ODP to be processed.
Held phone hostage by a caller.
Caller's partner takes over the call.
Posted 5+ messages in chat during shift.
Completes an ACH Reversal.
Received a call meant for Future Builders.
Received a call meant for Customer Service.
Received a call disputing tax withholdings.
You Won Homer/ACE ELITE while at HRSC.
Caller is requesting to speak to a sup/manager.
Caller hasn't updated W4 in years.
Talked about food in team chat.
Reached out to an RE during a call.
Someone asks you to "pull" their application.
No System issues.
Caller's first name starts with letter W, X, Y, or Z.
Provided ACE Level Service.
Associate calling to process a request that needs manager approval.
Caller couldn't answer any validating questions.
You quoted an SOP or KB verbatim.
50+ calls throughout your shift.
Has a difficult call.
Caller says they've called many times but no previous notes or cases exist.
You get a call about something you never had another call about before.
Misrouted call.
Got lost in the team chat convo.
Caller requests to be transferred.
Responded to an email from an associate or leader.
Transferred to IT HELP DESK.
Someone is happy to complete your survey.
Caller says we didn't send them a W2.
Explains FMLA to an associate.
Helped a team member in the chat.
Had a very nice caller.
Another FREE Space
Processed an ODP.
Ordered Doordash or UberEats for lunch.
You say, "Can I Put you on a brief hold."
Received a call meant for BCC.
Sent an email to a caller.
Caller's last name starts with letter Q, R, or S
Receives a call right before ALL CLEAR is sent.
Tuition Reimbursement Status Inquiry
Candidate calling in regards to application status.
Associate says the failed to speak with their LOACS.
Went to lunch on time.
Did something productive during a break.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Caller decides to have a venting session.
15+ ACS %
You have snacks on your desk.
Processed a time card correction.
Partnered w/ a different department to assist an associate.
30+ minute call
Caller says they pressed random prompts to speak to someone.
