(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provided ACE Level Service.
Explains FMLA to an associate.
Associate calling to process a request that needs manager approval.
You have snacks on your desk.
Received a call disputing tax withholdings.
Caller says they've called many times but no previous notes or cases exist.
Responded to an email from an associate or leader.
Processed an ODP.
Associate says the failed to speak with their LOACS.
Drank more than 2 cups of coffee before lunch.
No System issues.
Caller hasn't updated W4 in years.
Caller says we didn't send them a W2.
Informed associate to partner with their field leaders.
Completes an ACH Reversal.
Reached out to an RE during a call.
You get a call about something you never had another call about before.
Received a call meant for BCC.
You say, "Can I Put you on a brief hold."
50+ calls throughout your shift.
Caller couldn't answer any validating questions.
Helped a team member in the chat.
Ordered Doordash or UberEats for lunch.
Got lost in the team chat convo.
Talked about food in team chat.
20+ ACS %
Caller's partner takes over the call.
Caller's first name starts with letter W, X, Y, or Z.
15+ ACS %
Did something productive during a break.
Caller decides to have a venting session.
Caller requests to be transferred.
Posted 5+ messages in chat during shift.
Tuition Reimbursement Status Inquiry
30+ minute call
Problem solved by clearing cache/cookies.
You Won Homer/ACE ELITE while at HRSC.
Sent an email to a caller.
Received a call meant for Future Builders.
Caller's last name starts with letter Q, R, or S
Has a difficult call.
Walked former associate on LOA through how to access WD.
Worked Offline Support during shift.
Caller is requesting to speak to a sup/manager.
Receives a call right before ALL CLEAR is sent.
Had a very nice caller.
Leader requested an ODP to be processed.
Candidate calling in regards to application status.
Receives a call right before you clock out.
Went to lunch on time.
Another FREE Space
Misrouted call.
Transferred to IT HELP DESK.
You quoted an SOP or KB verbatim.
Held phone hostage by a caller.
Someone is happy to complete your survey.
Helped an associate from start to finish w/o escalation.
Someone asks you to "pull" their application.
DeAndre uses ALL CAPS in chat.
Caller asks to speak to a specific person but doesnt have the extension, last name or job title.
Partnered w/ a different department to assist an associate.
Processed a time card correction.
Caller says they pressed random prompts to speak to someone.
