This bingo card has 16 words: Urgent not Urgent, "My team aren't technical", Can you see my screen right now - on a normal call., Phone call over 30 mins, Who broke it? ( It was the reporter), URL to the page not included/known, It was an internal network issue, Quick Question - It was not a quick question., Reopens and old ticket rather than sending in a new one., Gets put on hold by the client, Wants us to set up their Google analytics account, editing on the pre-launch URL, Screenshots taken on phone Camera, Do you need my customer ID?, Domain issues - it was their DNS and It was a permissions issue..
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