It was apermissionsissue.QuickQuestion - Itwas not aquickquestion.Wants us toset up theirGoogleanalyticsaccountCan you seemy screenright now -on a normalcall.Phonecall over30 minsDomainissues - itwas theirDNSDo youneed mycustomerID?"My teamaren'ttechnical"URL to thepage notincluded/knownScreenshotstaken onphoneCameraWhobroke it? (It was thereporter)Gets puton hold bythe clientUrgentnotUrgentIt was aninternalnetworkissueediting onthe pre-launchURLReopens andold ticketrather thansending in anew one.It was apermissionsissue.QuickQuestion - Itwas not aquickquestion.Wants us toset up theirGoogleanalyticsaccountCan you seemy screenright now -on a normalcall.Phonecall over30 minsDomainissues - itwas theirDNSDo youneed mycustomerID?"My teamaren'ttechnical"URL to thepage notincluded/knownScreenshotstaken onphoneCameraWhobroke it? (It was thereporter)Gets puton hold bythe clientUrgentnotUrgentIt was aninternalnetworkissueediting onthe pre-launchURLReopens andold ticketrather thansending in anew one.

Non BTS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It was a permissions issue.
  2. Quick Question - It was not a quick question.
  3. Wants us to set up their Google analytics account
  4. Can you see my screen right now - on a normal call.
  5. Phone call over 30 mins
  6. Domain issues - it was their DNS
  7. Do you need my customer ID?
  8. "My team aren't technical"
  9. URL to the page not included/known
  10. Screenshots taken on phone Camera
  11. Who broke it? ( It was the reporter)
  12. Gets put on hold by the client
  13. Urgent not Urgent
  14. It was an internal network issue
  15. editing on the pre-launch URL
  16. Reopens and old ticket rather than sending in a new one.