UrgentnotUrgent"My teamaren'ttechnical"Whobroke it? (It was thereporter)Reopens andold ticketrather thansending in anew one.QuickQuestion - Itwas not aquickquestion.Phonecall over30 minsScreenshotstaken onphoneCameraCan you seemy screenright now -on a normalcall.It was aninternalnetworkissueGets puton hold bythe clientediting onthe pre-launchURLWants us toset up theirGoogleanalyticsaccountURL to thepage notincluded/knownIt was apermissionsissue.Domainissues - itwas theirDNSDo youneed mycustomerID?UrgentnotUrgent"My teamaren'ttechnical"Whobroke it? (It was thereporter)Reopens andold ticketrather thansending in anew one.QuickQuestion - Itwas not aquickquestion.Phonecall over30 minsScreenshotstaken onphoneCameraCan you seemy screenright now -on a normalcall.It was aninternalnetworkissueGets puton hold bythe clientediting onthe pre-launchURLWants us toset up theirGoogleanalyticsaccountURL to thepage notincluded/knownIt was apermissionsissue.Domainissues - itwas theirDNSDo youneed mycustomerID?

Non BTS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Urgent not Urgent
  2. "My team aren't technical"
  3. Who broke it? ( It was the reporter)
  4. Reopens and old ticket rather than sending in a new one.
  5. Quick Question - It was not a quick question.
  6. Phone call over 30 mins
  7. Screenshots taken on phone Camera
  8. Can you see my screen right now - on a normal call.
  9. It was an internal network issue
  10. Gets put on hold by the client
  11. editing on the pre-launch URL
  12. Wants us to set up their Google analytics account
  13. URL to the page not included/known
  14. It was a permissions issue.
  15. Domain issues - it was their DNS
  16. Do you need my customer ID?