UrgentnotUrgentScreenshotstaken onphoneCameraPhonecall over30 minsDo youneed mycustomerID?Reopens andold ticketrather thansending in anew one.URL to thepage notincluded/knownediting onthe pre-launchURLCan you seemy screenright now -on a normalcall.Whobroke it? (It was thereporter)It was aninternalnetworkissueIt was apermissionsissue.Domainissues - itwas theirDNS"My teamaren'ttechnical"QuickQuestion - Itwas not aquickquestion.Gets puton hold bythe clientWants us toset up theirGoogleanalyticsaccountUrgentnotUrgentScreenshotstaken onphoneCameraPhonecall over30 minsDo youneed mycustomerID?Reopens andold ticketrather thansending in anew one.URL to thepage notincluded/knownediting onthe pre-launchURLCan you seemy screenright now -on a normalcall.Whobroke it? (It was thereporter)It was aninternalnetworkissueIt was apermissionsissue.Domainissues - itwas theirDNS"My teamaren'ttechnical"QuickQuestion - Itwas not aquickquestion.Gets puton hold bythe clientWants us toset up theirGoogleanalyticsaccount

Non BTS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Urgent not Urgent
  2. Screenshots taken on phone Camera
  3. Phone call over 30 mins
  4. Do you need my customer ID?
  5. Reopens and old ticket rather than sending in a new one.
  6. URL to the page not included/known
  7. editing on the pre-launch URL
  8. Can you see my screen right now - on a normal call.
  9. Who broke it? ( It was the reporter)
  10. It was an internal network issue
  11. It was a permissions issue.
  12. Domain issues - it was their DNS
  13. "My team aren't technical"
  14. Quick Question - It was not a quick question.
  15. Gets put on hold by the client
  16. Wants us to set up their Google analytics account