UrgentnotUrgentWhobroke it? (It was thereporter)Domainissues - itwas theirDNSDo youneed mycustomerID?Phonecall over30 minsScreenshotstaken onphoneCameraReopens andold ticketrather thansending in anew one."My teamaren'ttechnical"QuickQuestion - Itwas not aquickquestion.URL to thepage notincluded/knownIt was apermissionsissue.It was aninternalnetworkissueediting onthe pre-launchURLGets puton hold bythe clientCan you seemy screenright now -on a normalcall.Wants us toset up theirGoogleanalyticsaccountUrgentnotUrgentWhobroke it? (It was thereporter)Domainissues - itwas theirDNSDo youneed mycustomerID?Phonecall over30 minsScreenshotstaken onphoneCameraReopens andold ticketrather thansending in anew one."My teamaren'ttechnical"QuickQuestion - Itwas not aquickquestion.URL to thepage notincluded/knownIt was apermissionsissue.It was aninternalnetworkissueediting onthe pre-launchURLGets puton hold bythe clientCan you seemy screenright now -on a normalcall.Wants us toset up theirGoogleanalyticsaccount

Non BTS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Urgent not Urgent
  2. Who broke it? ( It was the reporter)
  3. Domain issues - it was their DNS
  4. Do you need my customer ID?
  5. Phone call over 30 mins
  6. Screenshots taken on phone Camera
  7. Reopens and old ticket rather than sending in a new one.
  8. "My team aren't technical"
  9. Quick Question - It was not a quick question.
  10. URL to the page not included/known
  11. It was a permissions issue.
  12. It was an internal network issue
  13. editing on the pre-launch URL
  14. Gets put on hold by the client
  15. Can you see my screen right now - on a normal call.
  16. Wants us to set up their Google analytics account