This bingo card has a free space and 24 words: "I have to go to a meeting soon." "How Long will this take?", "I know I should open a ticket, but...", Ask a complex question. Answers with "Yes", Forgot Password after vacation, "Do I have to do this all the time?", Ask them to try something. Get told they did it already and dismiss me (It fixed the issue when I forced them to do it), "I Have always done it this way", "I'm not a computer person!", IT is in a meeting with headphones on talking. User walks up for help. "It cant wait" "I didnt put in a ticket but...", "I have a Quick &/or Simple Question", Solved Issue by Rebooting, Can You logoff your machine? Shutdown, URGENT!!! Doesn't respond to phone or message, Do I have to be on the phone for this?, "Error Message stopping me from working!" One click solution. by pressing OK and it works, After Hours Call (Its not an emergency), Reads my status "Don't direct message put in a ticket" Messages me anyway, Calls back for same solution within same day, Second monitor not working! (Cable is'nt plugged in all the way), Printer Issues, "VPN isnt Working!" User not connected to internet, Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago), Has had an issue for months, but now its a rush and IT Aura resolves the issue..
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