(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Do I have to do this all the time?"
Solved Issue by Rebooting
Ask them to try something. Get told they did it already and dismiss me (It fixed the issue when I forced them to do it)
IT is in a meeting with headphones on talking. User walks up for help. "It cant wait" "I didnt put in a ticket but..."
Has had an issue for months, but now its a rush
Second monitor not working!
(Cable is'nt plugged in all the way)
Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
URGENT!!!
Doesn't respond to phone or message
"I'm not a computer person!"
"VPN isnt Working!"
User not connected to internet
Forgot Password after vacation
"I have a Quick &/or Simple
Question"
After Hours Call (Its not an emergency)
Printer Issues
Do I have to be on the phone for this?
Can You logoff your machine?
Shutdown
IT Aura resolves the issue.
"I have to go to a meeting soon."
"How Long will this take?"
"I know I should open a ticket, but..."
Ask a complex question.
Answers with "Yes"
"I Have always done it this way"
Calls back for same solution within same day
Reads my status "Don't direct message put in a ticket"
Messages me anyway
"Error Message stopping me from working!"
One click solution. by pressing OK and it works
