(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
"Do I have to do this all the time?"
Has had an issue for months, but now its a rush
"I'm not a computer person!"
"Error Message stopping me from working!"
One click solution. by pressing OK and it works
IT Aura resolves the issue.
Calls back for same solution within same day
"I Have always done it this way"
Can You logoff your machine?
Shutdown
Do I have to be on the phone for this?
"I know I should open a ticket, but..."
Ask them to try something. Get told they did it already and dismiss me (It fixed the issue when I forced them to do it)
Forgot Password after vacation
"VPN isnt Working!"
User not connected to internet
IT is in a meeting with headphones on talking. User walks up for help. "It cant wait" "I didnt put in a ticket but..."
After Hours Call (Its not an emergency)
Second monitor not working!
(Cable is'nt plugged in all the way)
Printer Issues
Solved Issue by Rebooting
Ask a complex question.
Answers with "Yes"
"I have a Quick &/or Simple
Question"
Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
Reads my status "Don't direct message put in a ticket"
Messages me anyway
"I have to go to a meeting soon."
"How Long will this take?"
