"I know Ishould opena ticket,but..."Ask acomplexquestion.Answerswith "Yes""I have aQuick &/orSimpleQuestion""I have to goto a meetingsoon.""How Longwill this take?""I Havealwaysdone itthis way"Reads mystatus "Don'tdirect messageput in a ticket"Messages meanywaySays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Do I haveto do thisall thetime?"ForgotPasswordaftervacationSolvedIssue byRebooting"Error Messagestopping me fromworking!"One click solution.by pressing OKand it worksPrinterIssuesIT Auraresolvesthe issue.Ask them to trysomething. Get toldthey did it alreadyand dismiss me (Itfixed the issuewhen I forced themto do it)IT is in a meetingwith headphoneson talking. Userwalks up for help."It cant wait" "Ididnt put in a ticketbut...""VPN isntWorking!"User notconnected tointernetSecond monitornot working!(Cable is'ntplugged in allthe way)Calls backfor samesolutionwithin samedayDo I haveto be onthe phonefor this?"I'm not acomputerperson!"URGENT!!!Doesn'trespond tophone ormessageHas had anissue formonths, butnow its arushCan Youlogoff yourmachine?ShutdownAfter HoursCall (Its notanemergency)"I know Ishould opena ticket,but..."Ask acomplexquestion.Answerswith "Yes""I have aQuick &/orSimpleQuestion""I have to goto a meetingsoon.""How Longwill this take?""I Havealwaysdone itthis way"Reads mystatus "Don'tdirect messageput in a ticket"Messages meanywaySays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Do I haveto do thisall thetime?"ForgotPasswordaftervacationSolvedIssue byRebooting"Error Messagestopping me fromworking!"One click solution.by pressing OKand it worksPrinterIssuesIT Auraresolvesthe issue.Ask them to trysomething. Get toldthey did it alreadyand dismiss me (Itfixed the issuewhen I forced themto do it)IT is in a meetingwith headphoneson talking. Userwalks up for help."It cant wait" "Ididnt put in a ticketbut...""VPN isntWorking!"User notconnected tointernetSecond monitornot working!(Cable is'ntplugged in allthe way)Calls backfor samesolutionwithin samedayDo I haveto be onthe phonefor this?"I'm not acomputerperson!"URGENT!!!Doesn'trespond tophone ormessageHas had anissue formonths, butnow its arushCan Youlogoff yourmachine?ShutdownAfter HoursCall (Its notanemergency)

IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I know I should open a ticket, but..."
  2. Ask a complex question. Answers with "Yes"
  3. "I have a Quick &/or Simple Question"
  4. "I have to go to a meeting soon." "How Long will this take?"
  5. "I Have always done it this way"
  6. Reads my status "Don't direct message put in a ticket" Messages me anyway
  7. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  8. "Do I have to do this all the time?"
  9. Forgot Password after vacation
  10. Solved Issue by Rebooting
  11. "Error Message stopping me from working!" One click solution. by pressing OK and it works
  12. Printer Issues
  13. IT Aura resolves the issue.
  14. Ask them to try something. Get told they did it already and dismiss me (It fixed the issue when I forced them to do it)
  15. IT is in a meeting with headphones on talking. User walks up for help. "It cant wait" "I didnt put in a ticket but..."
  16. "VPN isnt Working!" User not connected to internet
  17. Second monitor not working! (Cable is'nt plugged in all the way)
  18. Calls back for same solution within same day
  19. Do I have to be on the phone for this?
  20. "I'm not a computer person!"
  21. URGENT!!! Doesn't respond to phone or message
  22. Has had an issue for months, but now its a rush
  23. Can You logoff your machine? Shutdown
  24. After Hours Call (Its not an emergency)