Calls backfor samesolutionwithin samedayIT Auraresolvesthe issue.Can Youlogoff yourmachine?ShutdownAsk acomplexquestion.Answerswith "Yes"Ask them to trysomething. Get toldthey did it alreadyand dismiss me (Itfixed the issuewhen I forced themto do it)URGENT!!!Doesn'trespond tophone ormessage"Error Messagestopping me fromworking!"One click solution.by pressing OKand it works"I Havealwaysdone itthis way""I'm not acomputerperson!"PrinterIssues"I know Ishould opena ticket,but..."ForgotPasswordaftervacationIT is in a meetingwith headphoneson talking. Userwalks up for help."It cant wait" "Ididnt put in a ticketbut..."Second monitornot working!(Cable is'ntplugged in allthe way)"I have to goto a meetingsoon.""How Longwill this take?"SolvedIssue byRebooting"Do I haveto do thisall thetime?"Has had anissue formonths, butnow its arushAfter HoursCall (Its notanemergency)"VPN isntWorking!"User notconnected tointernetSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"I have aQuick &/orSimpleQuestion"Reads mystatus "Don'tdirect messageput in a ticket"Messages meanywayDo I haveto be onthe phonefor this?Calls backfor samesolutionwithin samedayIT Auraresolvesthe issue.Can Youlogoff yourmachine?ShutdownAsk acomplexquestion.Answerswith "Yes"Ask them to trysomething. Get toldthey did it alreadyand dismiss me (Itfixed the issuewhen I forced themto do it)URGENT!!!Doesn'trespond tophone ormessage"Error Messagestopping me fromworking!"One click solution.by pressing OKand it works"I Havealwaysdone itthis way""I'm not acomputerperson!"PrinterIssues"I know Ishould opena ticket,but..."ForgotPasswordaftervacationIT is in a meetingwith headphoneson talking. Userwalks up for help."It cant wait" "Ididnt put in a ticketbut..."Second monitornot working!(Cable is'ntplugged in allthe way)"I have to goto a meetingsoon.""How Longwill this take?"SolvedIssue byRebooting"Do I haveto do thisall thetime?"Has had anissue formonths, butnow its arushAfter HoursCall (Its notanemergency)"VPN isntWorking!"User notconnected tointernetSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"I have aQuick &/orSimpleQuestion"Reads mystatus "Don'tdirect messageput in a ticket"Messages meanywayDo I haveto be onthe phonefor this?

IT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calls back for same solution within same day
  2. IT Aura resolves the issue.
  3. Can You logoff your machine? Shutdown
  4. Ask a complex question. Answers with "Yes"
  5. Ask them to try something. Get told they did it already and dismiss me (It fixed the issue when I forced them to do it)
  6. URGENT!!! Doesn't respond to phone or message
  7. "Error Message stopping me from working!" One click solution. by pressing OK and it works
  8. "I Have always done it this way"
  9. "I'm not a computer person!"
  10. Printer Issues
  11. "I know I should open a ticket, but..."
  12. Forgot Password after vacation
  13. IT is in a meeting with headphones on talking. User walks up for help. "It cant wait" "I didnt put in a ticket but..."
  14. Second monitor not working! (Cable is'nt plugged in all the way)
  15. "I have to go to a meeting soon." "How Long will this take?"
  16. Solved Issue by Rebooting
  17. "Do I have to do this all the time?"
  18. Has had an issue for months, but now its a rush
  19. After Hours Call (Its not an emergency)
  20. "VPN isnt Working!" User not connected to internet
  21. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  22. "I have a Quick &/or Simple Question"
  23. Reads my status "Don't direct message put in a ticket" Messages me anyway
  24. Do I have to be on the phone for this?