This bingo card has a free space and 24 words: Agent claims internet outage, Post a praise shout out in team chat, Trust Review with Agent, Had to ask agent to clarify their Expert Chat question, Agent acknowledges on their call, Agent asks about Brand Promise/ Call Volumes, Agent marks you unhelpful although you were helpful in Expert Chat, Check in with agent to see how their day is going, Agent says CMs cannot hear them, Agent gets stuck on a call and is late to coaching, Call Listening Calibration, Reviewed promoter with agent, Agent posts good morning/ afternoon message in team chat, Agent asks to review a call, Agent encourages a peer in team chat, sent bravo recognition, Cancelled meeting because Agent called out, Had celebration coaching with Agent, Your label in Expert Chat does not stay, WFM cancels your calibration, Agent says they need to restart computer, Agent asks about or submits an EDOC request, Reminded agent to include Milestone/AK in Expert Chat and Agent complains about spicy customer.
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