Coach Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Had to ask agent to clarify their Expert Chat question
2. Cancelled meeting because Agent called out
3. Agent asks about or submits an EDOC request
4. Reviewed promoter with agent
5. sent bravo recognition
6. Trust Review with Agent
7. Agent encourages a peer in team chat
8. Agent claims internet outage
9. Your label in Expert Chat does not stay
10. Agent posts good morning/ afternoon message in team chat
11. Agent marks you unhelpful although you were helpful in Expert Chat
12. Agent asks about Brand Promise/ Call Volumes
13. WFM cancels your calibration
14. Agent asks to review a call
15. Reminded agent to include Milestone/AK in Expert Chat
16. Agent gets stuck on a call and is late to coaching
17. Check in with agent to see how their day is going
18. Post a praise shout out in team chat
19. Call Listening Calibration
20. Had celebration coaching with Agent
21. Agent acknowledges on their call
22. Agent says they need to restart computer
23. Agent says CMs cannot hear them
24. Agent complains about spicy customer