Coach Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Had to ask agent to clarify their Expert Chat question
2. WFM cancels your calibration
3. Agent marks you unhelpful although you were helpful in Expert Chat
4. Reminded agent to include Milestone/AK in Expert Chat
5. Check in with agent to see how their day is going
6. Post a praise shout out in team chat
7. Had celebration coaching with Agent
8. Agent gets stuck on a call and is late to coaching
9. Agent asks about or submits an EDOC request
10. Call Listening Calibration
11. Agent encourages a peer in team chat
12. Agent posts good morning/ afternoon message in team chat
13. Agent asks to review a call
14. Trust Review with Agent
15. Reviewed promoter with agent
16. Agent complains about spicy customer
17. Agent acknowledges on their call
18. Agent says CMs cannot hear them
19. sent bravo recognition
20. Cancelled meeting because Agent called out
21. Agent claims internet outage
22. Agent asks about Brand Promise/ Call Volumes
23. Your label in Expert Chat does not stay
24. Agent says they need to restart computer