Agent asksabout orsubmits anEDOCrequestAgent postsgood morning/afternoonmessage inteam chatReviewedpromoterwith agentAgentasks toreview acallCallListeningCalibrationRemindedagent toincludeMilestone/AKin Expert ChatYour labelin ExpertChat doesnot stayTrustReviewwith AgentAgent marksyou unhelpfulalthough youwere helpfulin Expert ChatHad to askagent toclarify theirExpert ChatquestionWFMcancelsyourcalibrationAgent saysthey needto restartcomputerHadcelebrationcoachingwith AgentAgentcomplainsabout spicycustomersent bravorecognitionCancelledmeetingbecauseAgent calledoutAgentclaimsinternetoutageAgentacknowledgeson their callAgentencouragesa peer inteam chatAgentsays CMscannothear themAgent getsstuck on acall and islate tocoachingAgent asksabout BrandPromise/Call VolumesPost apraiseshout out inteam chatCheck inwith agent tosee howtheir day isgoingAgent asksabout orsubmits anEDOCrequestAgent postsgood morning/afternoonmessage inteam chatReviewedpromoterwith agentAgentasks toreview acallCallListeningCalibrationRemindedagent toincludeMilestone/AKin Expert ChatYour labelin ExpertChat doesnot stayTrustReviewwith AgentAgent marksyou unhelpfulalthough youwere helpfulin Expert ChatHad to askagent toclarify theirExpert ChatquestionWFMcancelsyourcalibrationAgent saysthey needto restartcomputerHadcelebrationcoachingwith AgentAgentcomplainsabout spicycustomersent bravorecognitionCancelledmeetingbecauseAgent calledoutAgentclaimsinternetoutageAgentacknowledgeson their callAgentencouragesa peer inteam chatAgentsays CMscannothear themAgent getsstuck on acall and islate tocoachingAgent asksabout BrandPromise/Call VolumesPost apraiseshout out inteam chatCheck inwith agent tosee howtheir day isgoing

Coach Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent asks about or submits an EDOC request
  2. Agent posts good morning/ afternoon message in team chat
  3. Reviewed promoter with agent
  4. Agent asks to review a call
  5. Call Listening Calibration
  6. Reminded agent to include Milestone/AK in Expert Chat
  7. Your label in Expert Chat does not stay
  8. Trust Review with Agent
  9. Agent marks you unhelpful although you were helpful in Expert Chat
  10. Had to ask agent to clarify their Expert Chat question
  11. WFM cancels your calibration
  12. Agent says they need to restart computer
  13. Had celebration coaching with Agent
  14. Agent complains about spicy customer
  15. sent bravo recognition
  16. Cancelled meeting because Agent called out
  17. Agent claims internet outage
  18. Agent acknowledges on their call
  19. Agent encourages a peer in team chat
  20. Agent says CMs cannot hear them
  21. Agent gets stuck on a call and is late to coaching
  22. Agent asks about Brand Promise/ Call Volumes
  23. Post a praise shout out in team chat
  24. Check in with agent to see how their day is going