(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Your label in Expert Chat does not stay
Agent asks about or submits an EDOC request
Check in with agent to see how their day is going
Agent gets stuck on a call and is late to coaching
Agent acknowledges on their call
Post a praise shout out in team chat
Trust Review with Agent
Call Listening Calibration
Agent claims internet outage
Reminded agent to include Milestone/AK in Expert Chat
sent bravo recognition
Agent marks you unhelpful although you were helpful in Expert Chat
Agent says they need to restart computer
Had to ask agent to clarify their Expert Chat question
Agent asks about Brand Promise/ Call Volumes
Agent complains about spicy customer
Agent encourages a peer in team chat
WFM cancels your calibration
Had celebration coaching with Agent
Agent asks to review a call
Agent posts good morning/ afternoon message in team chat
