(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Cancelled meeting because Agent called out
Call Listening Calibration
Had celebration coaching with Agent
Post a praise shout out in team chat
Agent says they need to restart computer
Agent acknowledges on their call
Agent claims internet outage
Agent marks you unhelpful although you were helpful in Expert Chat
Agent posts good morning/ afternoon message in team chat
Agent asks about or submits an EDOC request
Agent encourages a peer in team chat
Agent says CMs cannot hear them
Had to ask agent to clarify their Expert Chat question
Agent asks about Brand Promise/ Call Volumes
WFM cancels your calibration
sent bravo recognition
Agent gets stuck on a call and is late to coaching
Agent asks to review a call
Agent complains about spicy customer
Trust Review with Agent
Check in with agent to see how their day is going
Reminded agent to include Milestone/AK in Expert Chat
