Agent postsgood morning/afternoonmessage inteam chatAgentacknowledgeson their callAgent saysthey needto restartcomputersent bravorecognitionAgent asksabout BrandPromise/Call VolumesCheck inwith agent tosee howtheir day isgoingAgent asksabout orsubmits anEDOCrequestPost apraiseshout out inteam chatCancelledmeetingbecauseAgent calledoutAgentasks toreview acallAgent marksyou unhelpfulalthough youwere helpfulin Expert ChatWFMcancelsyourcalibrationYour labelin ExpertChat doesnot stayRemindedagent toincludeMilestone/AKin Expert ChatAgent getsstuck on acall and islate tocoachingAgentsays CMscannothear themCallListeningCalibrationReviewedpromoterwith agentTrustReviewwith AgentHadcelebrationcoachingwith AgentAgentcomplainsabout spicycustomerAgentencouragesa peer inteam chatHad to askagent toclarify theirExpert ChatquestionAgentclaimsinternetoutageAgent postsgood morning/afternoonmessage inteam chatAgentacknowledgeson their callAgent saysthey needto restartcomputersent bravorecognitionAgent asksabout BrandPromise/Call VolumesCheck inwith agent tosee howtheir day isgoingAgent asksabout orsubmits anEDOCrequestPost apraiseshout out inteam chatCancelledmeetingbecauseAgent calledoutAgentasks toreview acallAgent marksyou unhelpfulalthough youwere helpfulin Expert ChatWFMcancelsyourcalibrationYour labelin ExpertChat doesnot stayRemindedagent toincludeMilestone/AKin Expert ChatAgent getsstuck on acall and islate tocoachingAgentsays CMscannothear themCallListeningCalibrationReviewedpromoterwith agentTrustReviewwith AgentHadcelebrationcoachingwith AgentAgentcomplainsabout spicycustomerAgentencouragesa peer inteam chatHad to askagent toclarify theirExpert ChatquestionAgentclaimsinternetoutage

Coach Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent posts good morning/ afternoon message in team chat
  2. Agent acknowledges on their call
  3. Agent says they need to restart computer
  4. sent bravo recognition
  5. Agent asks about Brand Promise/ Call Volumes
  6. Check in with agent to see how their day is going
  7. Agent asks about or submits an EDOC request
  8. Post a praise shout out in team chat
  9. Cancelled meeting because Agent called out
  10. Agent asks to review a call
  11. Agent marks you unhelpful although you were helpful in Expert Chat
  12. WFM cancels your calibration
  13. Your label in Expert Chat does not stay
  14. Reminded agent to include Milestone/AK in Expert Chat
  15. Agent gets stuck on a call and is late to coaching
  16. Agent says CMs cannot hear them
  17. Call Listening Calibration
  18. Reviewed promoter with agent
  19. Trust Review with Agent
  20. Had celebration coaching with Agent
  21. Agent complains about spicy customer
  22. Agent encourages a peer in team chat
  23. Had to ask agent to clarify their Expert Chat question
  24. Agent claims internet outage