(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent claims internet outage
Agent posts good morning/ afternoon message in team chat
Agent asks to review a call
Agent complains about spicy customer
Had to ask agent to clarify their Expert Chat question
Check in with agent to see how their day is going
Agent asks about Brand Promise/ Call Volumes
Trust Review with Agent
WFM cancels your calibration
Cancelled meeting because Agent called out
Reviewed promoter with agent
Post a praise shout out in team chat
Your label in Expert Chat does not stay
sent bravo recognition
Agent asks about or submits an EDOC request
Agent gets stuck on a call and is late to coaching
Call Listening Calibration
Agent acknowledges on their call
Agent encourages a peer in team chat
Had celebration coaching with Agent
Reminded agent to include Milestone/AK in Expert Chat
Agent says CMs cannot hear them
Agent marks you unhelpful although you were helpful in Expert Chat
