Reviewedpromoterwith agentYour labelin ExpertChat doesnot stayCancelledmeetingbecauseAgent calledoutHadcelebrationcoachingwith AgentCheck inwith agent tosee howtheir day isgoingsent bravorecognitionAgent asksabout orsubmits anEDOCrequestAgentencouragesa peer inteam chatAgent postsgood morning/afternoonmessage inteam chatHad to askagent toclarify theirExpert ChatquestionRemindedagent toincludeMilestone/AKin Expert ChatWFMcancelsyourcalibrationAgentcomplainsabout spicycustomerAgent asksabout BrandPromise/Call VolumesCallListeningCalibrationAgentasks toreview acallPost apraiseshout out inteam chatAgent getsstuck on acall and islate tocoachingAgent saysthey needto restartcomputerAgent marksyou unhelpfulalthough youwere helpfulin Expert ChatAgentacknowledgeson their callAgentsays CMscannothear themAgentclaimsinternetoutageTrustReviewwith AgentReviewedpromoterwith agentYour labelin ExpertChat doesnot stayCancelledmeetingbecauseAgent calledoutHadcelebrationcoachingwith AgentCheck inwith agent tosee howtheir day isgoingsent bravorecognitionAgent asksabout orsubmits anEDOCrequestAgentencouragesa peer inteam chatAgent postsgood morning/afternoonmessage inteam chatHad to askagent toclarify theirExpert ChatquestionRemindedagent toincludeMilestone/AKin Expert ChatWFMcancelsyourcalibrationAgentcomplainsabout spicycustomerAgent asksabout BrandPromise/Call VolumesCallListeningCalibrationAgentasks toreview acallPost apraiseshout out inteam chatAgent getsstuck on acall and islate tocoachingAgent saysthey needto restartcomputerAgent marksyou unhelpfulalthough youwere helpfulin Expert ChatAgentacknowledgeson their callAgentsays CMscannothear themAgentclaimsinternetoutageTrustReviewwith Agent

Coach Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reviewed promoter with agent
  2. Your label in Expert Chat does not stay
  3. Cancelled meeting because Agent called out
  4. Had celebration coaching with Agent
  5. Check in with agent to see how their day is going
  6. sent bravo recognition
  7. Agent asks about or submits an EDOC request
  8. Agent encourages a peer in team chat
  9. Agent posts good morning/ afternoon message in team chat
  10. Had to ask agent to clarify their Expert Chat question
  11. Reminded agent to include Milestone/AK in Expert Chat
  12. WFM cancels your calibration
  13. Agent complains about spicy customer
  14. Agent asks about Brand Promise/ Call Volumes
  15. Call Listening Calibration
  16. Agent asks to review a call
  17. Post a praise shout out in team chat
  18. Agent gets stuck on a call and is late to coaching
  19. Agent says they need to restart computer
  20. Agent marks you unhelpful although you were helpful in Expert Chat
  21. Agent acknowledges on their call
  22. Agent says CMs cannot hear them
  23. Agent claims internet outage
  24. Trust Review with Agent