(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Trust Review with Agent
Agent gets stuck on a call and is late to coaching
Agent encourages a peer in team chat
Your label in Expert Chat does not stay
Agent says CMs cannot hear them
Agent claims internet outage
Post a praise shout out in team chat
Had celebration coaching with Agent
Cancelled meeting because Agent called out
Reminded agent to include Milestone/AK in Expert Chat
Call Listening Calibration
Agent complains about spicy customer
Agent says they need to restart computer
Agent asks about Brand Promise/ Call Volumes
Agent acknowledges on their call
sent bravo recognition
Agent asks about or submits an EDOC request
Agent asks to review a call
Check in with agent to see how their day is going
Agent posts good morning/ afternoon message in team chat
Had to ask agent to clarify their Expert Chat question
Agent marks you unhelpful although you were helpful in Expert Chat
