Contact Center BINGO

Contact Center BINGO Card
Preview

This bingo card has a free space and 24 words: Individual: Tech AHT at goal for week, ACW at goal for week, NPS average over 80 for week (recommend MC), Individual Sales for week (5% Attachment rate), Individual MCOL AHT at goal for week, 0 ACW for day, Individual OP AHT at goal for week, Kudos Call, Top AHT Performer (HOTS) for week, Individual: No -100 Surveys for day, Most calls in CS for week, 10 100 NPS Surveys, Team sales equal to or greater than 30, 5 100 NPS Surveys, Star Award, Top NPS performer for week, Individual PRC AHT at goal for week, Top AHT OP performer for week CS, NPS average over 80 for week (Recommend Associate), OP AHT at goal for the week (team, HOTS AHT at goal for the week (team), Most calls in HOTS for wee, Individual CS digi at productivity goal for week and Individual HOTS digi at productivity goal for week.

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Probabilities

With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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