IndividualHOTS digi atproductivitygoal forweekMost callsin CS forweekHOTSAHT atgoal forthe week(team)IndividualOP AHTat goal forweek NPSaverage over80 for week(recommendMC)IndividualSales forweek (5%Attachmentrate)IndividualPRC AHTat goal forweekTop AHT OPperformerfor week CSACW atgoal forweekKudosCallIndividual:Tech AHTat goal forweekTop NPSperformerfor weekIndividualCS digi atproductivitygoal forweek10 100NPSSurveysStarAwardTop AHTPerformer(HOTS)for weekIndividualMCOL AHTat goal forweekMost callsin HOTSfor weeOP AHTat goal forthe week(team5 100NPSSurveysIndividual:No -100Surveysfor day 0 ACWfor dayNPS averageover 80 forweek(RecommendAssociate)Team salesequal to orgreaterthan 30IndividualHOTS digi atproductivitygoal forweekMost callsin CS forweekHOTSAHT atgoal forthe week(team)IndividualOP AHTat goal forweek NPSaverage over80 for week(recommendMC)IndividualSales forweek (5%Attachmentrate)IndividualPRC AHTat goal forweekTop AHT OPperformerfor week CSACW atgoal forweekKudosCallIndividual:Tech AHTat goal forweekTop NPSperformerfor weekIndividualCS digi atproductivitygoal forweek10 100NPSSurveysStarAwardTop AHTPerformer(HOTS)for weekIndividualMCOL AHTat goal forweekMost callsin HOTSfor weeOP AHTat goal forthe week(team5 100NPSSurveysIndividual:No -100Surveysfor day 0 ACWfor dayNPS averageover 80 forweek(RecommendAssociate)Team salesequal to orgreaterthan 30

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Individual HOTS digi at productivity goal for week
  2. Most calls in CS for week
  3. HOTS AHT at goal for the week (team)
  4. Individual OP AHT at goal for week
  5. NPS average over 80 for week (recommend MC)
  6. Individual Sales for week (5% Attachment rate)
  7. Individual PRC AHT at goal for week
  8. Top AHT OP performer for week CS
  9. ACW at goal for week
  10. Kudos Call
  11. Individual: Tech AHT at goal for week
  12. Top NPS performer for week
  13. Individual CS digi at productivity goal for week
  14. 10 100 NPS Surveys
  15. Star Award
  16. Top AHT Performer (HOTS) for week
  17. Individual MCOL AHT at goal for week
  18. Most calls in HOTS for wee
  19. OP AHT at goal for the week (team
  20. 5 100 NPS Surveys
  21. Individual: No -100 Surveys for day
  22. 0 ACW for day
  23. NPS average over 80 for week (Recommend Associate)
  24. Team sales equal to or greater than 30