StarAwardIndividualOP AHTat goal forweek Top AHTPerformer(HOTS)for weekKudosCall5 100NPSSurveysIndividualCS digi atproductivitygoal forweekIndividual:Tech AHTat goal forweekIndividualMCOL AHTat goal forweekMost callsin CS forweekTop AHT OPperformerfor week CSNPS averageover 80 forweek(RecommendAssociate)HOTSAHT atgoal forthe week(team)IndividualPRC AHTat goal forweekMost callsin HOTSfor weeTop NPSperformerfor weekOP AHTat goal forthe week(teamIndividualSales forweek (5%Attachmentrate)10 100NPSSurveysTeam salesequal to orgreaterthan 30ACW atgoal forweekNPSaverage over80 for week(recommendMC)Individual:No -100Surveysfor day IndividualHOTS digi atproductivitygoal forweek0 ACWfor dayStarAwardIndividualOP AHTat goal forweek Top AHTPerformer(HOTS)for weekKudosCall5 100NPSSurveysIndividualCS digi atproductivitygoal forweekIndividual:Tech AHTat goal forweekIndividualMCOL AHTat goal forweekMost callsin CS forweekTop AHT OPperformerfor week CSNPS averageover 80 forweek(RecommendAssociate)HOTSAHT atgoal forthe week(team)IndividualPRC AHTat goal forweekMost callsin HOTSfor weeTop NPSperformerfor weekOP AHTat goal forthe week(teamIndividualSales forweek (5%Attachmentrate)10 100NPSSurveysTeam salesequal to orgreaterthan 30ACW atgoal forweekNPSaverage over80 for week(recommendMC)Individual:No -100Surveysfor day IndividualHOTS digi atproductivitygoal forweek0 ACWfor day

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Star Award
  2. Individual OP AHT at goal for week
  3. Top AHT Performer (HOTS) for week
  4. Kudos Call
  5. 5 100 NPS Surveys
  6. Individual CS digi at productivity goal for week
  7. Individual: Tech AHT at goal for week
  8. Individual MCOL AHT at goal for week
  9. Most calls in CS for week
  10. Top AHT OP performer for week CS
  11. NPS average over 80 for week (Recommend Associate)
  12. HOTS AHT at goal for the week (team)
  13. Individual PRC AHT at goal for week
  14. Most calls in HOTS for wee
  15. Top NPS performer for week
  16. OP AHT at goal for the week (team
  17. Individual Sales for week (5% Attachment rate)
  18. 10 100 NPS Surveys
  19. Team sales equal to or greater than 30
  20. ACW at goal for week
  21. NPS average over 80 for week (recommend MC)
  22. Individual: No -100 Surveys for day
  23. Individual HOTS digi at productivity goal for week
  24. 0 ACW for day