StarAwardIndividualMCOL AHTat goal forweekIndividualSales forweek (5%Attachmentrate)Most callsin HOTSfor weeIndividualOP AHTat goal forweek 10 100NPSSurveysIndividual:No -100Surveysfor day 5 100NPSSurveysTop NPSperformerfor weekIndividualCS digi atproductivitygoal forweek0 ACWfor dayKudosCallOP AHTat goal forthe week(teamTeam salesequal to orgreaterthan 30IndividualHOTS digi atproductivitygoal forweekTop AHT OPperformerfor week CSNPSaverage over80 for week(recommendMC)HOTSAHT atgoal forthe week(team)IndividualPRC AHTat goal forweekIndividual:Tech AHTat goal forweekMost callsin CS forweekACW atgoal forweekTop AHTPerformer(HOTS)for weekNPS averageover 80 forweek(RecommendAssociate)StarAwardIndividualMCOL AHTat goal forweekIndividualSales forweek (5%Attachmentrate)Most callsin HOTSfor weeIndividualOP AHTat goal forweek 10 100NPSSurveysIndividual:No -100Surveysfor day 5 100NPSSurveysTop NPSperformerfor weekIndividualCS digi atproductivitygoal forweek0 ACWfor dayKudosCallOP AHTat goal forthe week(teamTeam salesequal to orgreaterthan 30IndividualHOTS digi atproductivitygoal forweekTop AHT OPperformerfor week CSNPSaverage over80 for week(recommendMC)HOTSAHT atgoal forthe week(team)IndividualPRC AHTat goal forweekIndividual:Tech AHTat goal forweekMost callsin CS forweekACW atgoal forweekTop AHTPerformer(HOTS)for weekNPS averageover 80 forweek(RecommendAssociate)

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Star Award
  2. Individual MCOL AHT at goal for week
  3. Individual Sales for week (5% Attachment rate)
  4. Most calls in HOTS for wee
  5. Individual OP AHT at goal for week
  6. 10 100 NPS Surveys
  7. Individual: No -100 Surveys for day
  8. 5 100 NPS Surveys
  9. Top NPS performer for week
  10. Individual CS digi at productivity goal for week
  11. 0 ACW for day
  12. Kudos Call
  13. OP AHT at goal for the week (team
  14. Team sales equal to or greater than 30
  15. Individual HOTS digi at productivity goal for week
  16. Top AHT OP performer for week CS
  17. NPS average over 80 for week (recommend MC)
  18. HOTS AHT at goal for the week (team)
  19. Individual PRC AHT at goal for week
  20. Individual: Tech AHT at goal for week
  21. Most calls in CS for week
  22. ACW at goal for week
  23. Top AHT Performer (HOTS) for week
  24. NPS average over 80 for week (Recommend Associate)