Turtle Bingo

Turtle Bingo Card
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This bingo card has a free space and 64 words: Customer received call/text/emall about 40% discount (scam), Xumo is not working (non-wifi), Customer was told they'd have a channel that's not in package, Retention broke the account, Sales/Retention added services without customer knowledge, "I talked to someone last week/yesterday", Transfer to Mobile, Transfer to Internet Repair, Smart TV, using STVA instead of box, Input is the culprit, Request for Sup, Remote needs new batteries, STB-3802 error code, I was on the phone forever and it's still not working (bonus if no call history), Transfer to retention, Device shipment order is combined with service change, Agent OS Errors, Has to be done in CSG, SME sends copilot as an answer to a question, Customer is hard to understand, Reboot fixed it, Customer is annoyed at probing questions, Need to restart computer, Customer just wants a tech, Customer upset about $65 charge for tech, Asks for a credit, Outage, Customer's description of issue does not add up, Xumo is connected in WIN but is asking to connect, Xumo does not see network, Xumo needs factory reset, Xumo needs reboot, HIT did nothing, Customer insists they had channel before, "I'm not sure this is worth it", Hierarchy needs to be updated, Equip needs to be shipped, DVR issues, Customer wasn't told Xumo was ip only, Xumo was misled about Xumo installation, Mentions another provider, Customer upset about past due amount, Customer upset about nonpay disco, SAP is somehow on, Wants to turn off CC, ODN reboot, SG repair shows box is turned off, Customer asks if TV has to be on, Has TV stream and wasn't told they would lose local, Upset about broadcast fee, Talking for 5 minutes without letting us speak, Customer says they are not tech savvy, Fave Employee does something questionable, Daniel saves the day, Compass yelling at us for acw when not in acw, Weather disaster subscription update email, Switching to Choice, Self-Install activation, Someone needs help with non-customer UCM, SME answers question by saying to check scope and/or COAST, Call is faster than 2 minutes, Call is longer than 30 minutes, Our own question in chat goes unanswered and Need lead line for any reason.

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