(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Switching to Choice
Self-Install activation
Customer was told they'd have a channel that's not in package
Customer upset about nonpay disco
Request for Sup
Daniel saves the day
Talking for 5 minutes without letting us speak
Customer is hard to understand
Xumo needs reboot
"I talked to someone last week/yesterday"
Customer's description of issue does not add up
Agent OS Errors
Xumo was misled about Xumo installation
Customer asks if TV has to be on
SAP is somehow on
SME answers question by saying to check scope and/or COAST
Need lead line for any reason
Xumo is not working (non-wifi)
Has to be done in CSG
Remote needs new batteries
Transfer to Mobile
Equip needs to be shipped
Call is faster than 2 minutes
I was on the phone forever and it's still not working (bonus if no call history)
Hierarchy needs to be updated
Customer insists they had channel before
Compass yelling at us for acw when not in acw
Input is the culprit
"I'm not sure this is worth it"
Smart TV, using STVA instead of box
Xumo is connected in WIN but is asking to connect
Xumo needs factory reset
STB-3802 error code
Need to restart computer
HIT did nothing
Fave Employee does something questionable
Reboot fixed it
Transfer to retention
Upset about broadcast fee
Mentions another provider
SG repair shows box is turned off
Our own question in chat goes unanswered
Transfer to Internet Repair
Someone needs help with non-customer UCM
Retention broke the account
DVR issues
Outage
Sales/Retention added services without customer knowledge
Customer upset about $65 charge for tech
Weather disaster subscription update email
Asks for a credit
Device shipment order is combined with service change
Wants to turn off CC
Customer just wants a tech
Call is longer than 30 minutes
ODN reboot
Has TV stream and wasn't told they would lose local
Customer upset about past due amount
Customer
received
call/text/emall
about 40%
discount
(scam)
