UpsetaboutbroadcastfeeHIT didnothingRetentionbroke theaccountHas tobe donein CSGHas TVstream andwasn't toldthey wouldlose localCustomer wastold they'dhave achannel that'snot in packageCustomer'sdescriptionof issuedoes not addupXumodoes notseenetworkSME answersquestion bysaying tocheck scopeand/or COASTXumo isnotworking(non-wifi)Danielsavesthe daySTB-3802error codeCompassyelling at usfor acwwhen not inacw"I talked tosomeone lastweek/yesterday"Xumo wasmisledabout XumoinstallationAsksfor acreditCustomerjust wantsa techFaveEmployeedoessomethingquestionableSwitchingto ChoiceODNrebootCall isfasterthan 2minutesCustomerupset about$65 chargefor techWeatherdisastersubscriptionupdate emailMentionsanotherproviderCustomerreceivedcall/text/emallabout 40%discount(scam)Customeris hard tounderstandRemoteneedsnewbatteriesEquipneeds tobeshippedInput istheculpritTransfertoMobileCustomerasks if TVhas to beonDVRissuesXumoneedsrebootOutageSG repairshowsbox isturned offWantsto turnoff CCRequestfor SupSmart TV,using STVAinstead ofboxNeed leadline foranyreasonCall islongerthan 30minutesTalking for 5minuteswithoutletting usspeakCustomersays theyare nottech savvy"I'm notsure thisis worth it"Deviceshipment orderis combinedwith servicechangeI was on thephone foreverand it's still notworking (bonusif no callhistory)Customerupset aboutnonpaydiscoNeed torestartcomputerHierarchyneeds tobeupdatedSAP issomehowonCustomerinsists theyhad channelbeforeSelf-InstallactivationXumoneedsfactoryresetSME sendscopilot as ananswer to aquestionTransfertoretentionSales/Retentionadded serviceswithoutcustomerknowledgeRebootfixed itCustomerupset aboutpast dueamountXumo isconnected inWIN but isasking toconnectCustomeris annoyedat probingquestionsTransferto InternetRepairAgentOSErrorsSomeoneneeds helpwith non-customerUCMOur ownquestion inchat goesunansweredCustomerwasn't toldXumo wasip onlyUpsetaboutbroadcastfeeHIT didnothingRetentionbroke theaccountHas tobe donein CSGHas TVstream andwasn't toldthey wouldlose localCustomer wastold they'dhave achannel that'snot in packageCustomer'sdescriptionof issuedoes not addupXumodoes notseenetworkSME answersquestion bysaying tocheck scopeand/or COASTXumo isnotworking(non-wifi)Danielsavesthe daySTB-3802error codeCompassyelling at usfor acwwhen not inacw"I talked tosomeone lastweek/yesterday"Xumo wasmisledabout XumoinstallationAsksfor acreditCustomerjust wantsa techFaveEmployeedoessomethingquestionableSwitchingto ChoiceODNrebootCall isfasterthan 2minutesCustomerupset about$65 chargefor techWeatherdisastersubscriptionupdate emailMentionsanotherproviderCustomerreceivedcall/text/emallabout 40%discount(scam)Customeris hard tounderstandRemoteneedsnewbatteriesEquipneeds tobeshippedInput istheculpritTransfertoMobileCustomerasks if TVhas to beonDVRissuesXumoneedsrebootOutageSG repairshowsbox isturned offWantsto turnoff CCRequestfor SupSmart TV,using STVAinstead ofboxNeed leadline foranyreasonCall islongerthan 30minutesTalking for 5minuteswithoutletting usspeakCustomersays theyare nottech savvy"I'm notsure thisis worth it"Deviceshipment orderis combinedwith servicechangeI was on thephone foreverand it's still notworking (bonusif no callhistory)Customerupset aboutnonpaydiscoNeed torestartcomputerHierarchyneeds tobeupdatedSAP issomehowonCustomerinsists theyhad channelbeforeSelf-InstallactivationXumoneedsfactoryresetSME sendscopilot as ananswer to aquestionTransfertoretentionSales/Retentionadded serviceswithoutcustomerknowledgeRebootfixed itCustomerupset aboutpast dueamountXumo isconnected inWIN but isasking toconnectCustomeris annoyedat probingquestionsTransferto InternetRepairAgentOSErrorsSomeoneneeds helpwith non-customerUCMOur ownquestion inchat goesunansweredCustomerwasn't toldXumo wasip only

Turtle Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upset about broadcast fee
  2. HIT did nothing
  3. Retention broke the account
  4. Has to be done in CSG
  5. Has TV stream and wasn't told they would lose local
  6. Customer was told they'd have a channel that's not in package
  7. Customer's description of issue does not add up
  8. Xumo does not see network
  9. SME answers question by saying to check scope and/or COAST
  10. Xumo is not working (non-wifi)
  11. Daniel saves the day
  12. STB-3802 error code
  13. Compass yelling at us for acw when not in acw
  14. "I talked to someone last week/yesterday"
  15. Xumo was misled about Xumo installation
  16. Asks for a credit
  17. Customer just wants a tech
  18. Fave Employee does something questionable
  19. Switching to Choice
  20. ODN reboot
  21. Call is faster than 2 minutes
  22. Customer upset about $65 charge for tech
  23. Weather disaster subscription update email
  24. Mentions another provider
  25. Customer received call/text/emall about 40% discount (scam)
  26. Customer is hard to understand
  27. Remote needs new batteries
  28. Equip needs to be shipped
  29. Input is the culprit
  30. Transfer to Mobile
  31. Customer asks if TV has to be on
  32. DVR issues
  33. Xumo needs reboot
  34. Outage
  35. SG repair shows box is turned off
  36. Wants to turn off CC
  37. Request for Sup
  38. Smart TV, using STVA instead of box
  39. Need lead line for any reason
  40. Call is longer than 30 minutes
  41. Talking for 5 minutes without letting us speak
  42. Customer says they are not tech savvy
  43. "I'm not sure this is worth it"
  44. Device shipment order is combined with service change
  45. I was on the phone forever and it's still not working (bonus if no call history)
  46. Customer upset about nonpay disco
  47. Need to restart computer
  48. Hierarchy needs to be updated
  49. SAP is somehow on
  50. Customer insists they had channel before
  51. Self-Install activation
  52. Xumo needs factory reset
  53. SME sends copilot as an answer to a question
  54. Transfer to retention
  55. Sales/Retention added services without customer knowledge
  56. Reboot fixed it
  57. Customer upset about past due amount
  58. Xumo is connected in WIN but is asking to connect
  59. Customer is annoyed at probing questions
  60. Transfer to Internet Repair
  61. Agent OS Errors
  62. Someone needs help with non-customer UCM
  63. Our own question in chat goes unanswered
  64. Customer wasn't told Xumo was ip only