(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer
received
call/text/emall
about 40%
discount
(scam)
Agent OS Errors
Our own question in chat goes unanswered
ODN reboot
Customer insists they had channel before
Upset about broadcast fee
Weather disaster subscription update email
Customer asks if TV has to be on
SAP is somehow on
Customer upset about nonpay disco
"I talked to someone last week/yesterday"
Reboot fixed it
Customer says they are not tech savvy
Request for Sup
Switching to Choice
Customer upset about $65 charge for tech
Remote needs new batteries
Xumo is not working (non-wifi)
Customer is annoyed at probing questions
Equip needs to be shipped
Customer's description of issue does not add up
Xumo was misled about Xumo installation
Someone needs help with non-customer UCM
Customer wasn't told Xumo was ip only
Call is faster than 2 minutes
Transfer to retention
Mentions another provider
Customer just wants a tech
Has to be done in CSG
STB-3802 error code
Retention broke the account
Daniel saves the day
Wants to turn off CC
Transfer to Internet Repair
Customer was told they'd have a channel that's not in package
Device shipment order is combined with service change
Need to restart computer
Talking for 5 minutes without letting us speak
SME answers question by saying to check scope and/or COAST
Sales/Retention added services without customer knowledge
"I'm not sure this is worth it"
Outage
Need lead line for any reason
I was on the phone forever and it's still not working (bonus if no call history)
Hierarchy needs to be updated
Asks for a credit
Transfer to Mobile
SG repair shows box is turned off
Xumo needs reboot
Input is the culprit
Customer is hard to understand
HIT did nothing
Xumo is connected in WIN but is asking to connect
Customer upset about past due amount
Call is longer than 30 minutes
Smart TV, using STVA instead of box
Compass yelling at us for acw when not in acw
Fave Employee does something questionable
Xumo needs factory reset
Has TV stream and wasn't told they would lose local
