(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Device shipment order is combined with service change
Xumo needs reboot
Mentions another provider
Smart TV, using STVA instead of box
Xumo needs factory reset
Retention broke the account
"I talked to someone last week/yesterday"
Equip needs to be shipped
Customer says they are not tech savvy
ODN reboot
Request for Sup
Call is longer than 30 minutes
Transfer to retention
SAP is somehow on
Customer was told they'd have a channel that's not in package
Xumo is not working (non-wifi)
Upset about broadcast fee
Our own question in chat goes unanswered
Customer asks if TV has to be on
Customer is annoyed at probing questions
Customer is hard to understand
Switching to Choice
Has TV stream and wasn't told they would lose local
Agent OS Errors
I was on the phone forever and it's still not working (bonus if no call history)
Someone needs help with non-customer UCM
Customer wasn't told Xumo was ip only
Xumo was misled about Xumo installation
Outage
Remote needs new batteries
Need to restart computer
Wants to turn off CC
Talking for 5 minutes without letting us speak
Xumo is connected in WIN but is asking to connect
Customer's description of issue does not add up
Customer
received
call/text/emall
about 40%
discount
(scam)
Asks for a credit
Transfer to Internet Repair
Sales/Retention added services without customer knowledge
Customer upset about past due amount
Self-Install activation
Reboot fixed it
Hierarchy needs to be updated
Fave Employee does something questionable
Customer just wants a tech
DVR issues
Customer upset about $65 charge for tech
"I'm not sure this is worth it"
SME sends copilot as an answer to a question
Input is the culprit
Customer upset about nonpay disco
HIT did nothing
Compass yelling at us for acw when not in acw
Daniel saves the day
SG repair shows box is turned off
Transfer to Mobile
STB-3802 error code
Has to be done in CSG
Customer insists they had channel before
Need lead line for any reason
Call is faster than 2 minutes
Weather disaster subscription update email
Xumo does not see network
SME answers question by saying to check scope and/or COAST
