(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Retention broke the account
Asks for a credit
SME sends copilot as an answer to a question
I was on the phone forever and it's still not working (bonus if no call history)
Hierarchy needs to be updated
Customer upset about $65 charge for tech
DVR issues
Customer is annoyed at probing questions
Need lead line for any reason
Xumo needs reboot
SME answers question by saying to check scope and/or COAST
Xumo needs factory reset
Fave Employee does something questionable
Mentions another provider
Request for Sup
Equip needs to be shipped
Upset about broadcast fee
Weather disaster subscription update email
ODN reboot
Xumo is not working (non-wifi)
STB-3802 error code
Outage
"I talked to someone last week/yesterday"
Talking for 5 minutes without letting us speak
Xumo is connected in WIN but is asking to connect
Switching to Choice
Transfer to retention
Daniel saves the day
Need to restart computer
Wants to turn off CC
Call is longer than 30 minutes
Our own question in chat goes unanswered
Customer's description of issue does not add up
HIT did nothing
Transfer to Mobile
SG repair shows box is turned off
Self-Install activation
Customer upset about past due amount
Transfer to Internet Repair
Has to be done in CSG
Has TV stream and wasn't told they would lose local
Customer asks if TV has to be on
Customer was told they'd have a channel that's not in package
Customer says they are not tech savvy
Xumo does not see network
Remote needs new batteries
Customer
received
call/text/emall
about 40%
discount
(scam)
Customer wasn't told Xumo was ip only
Reboot fixed it
Customer upset about nonpay disco
SAP is somehow on
"I'm not sure this is worth it"
Xumo was misled about Xumo installation
Someone needs help with non-customer UCM
Sales/Retention added services without customer knowledge
Call is faster than 2 minutes
Smart TV, using STVA instead of box
Input is the culprit
Agent OS Errors
Device shipment order is combined with service change
