(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I talked to someone last week/yesterday"
Customer upset about nonpay disco
Transfer to retention
Xumo needs factory reset
Xumo is connected in WIN but is asking to connect
Need to restart computer
Transfer to Mobile
Retention broke the account
Customer is hard to understand
Input is the culprit
Customer insists they had channel before
Outage
Request for Sup
Has to be done in CSG
Daniel saves the day
Wants to turn off CC
Customer just wants a tech
Call is longer than 30 minutes
Customer's description of issue does not add up
Device shipment order is combined with service change
Xumo is not working (non-wifi)
Transfer to Internet Repair
Switching to Choice
Asks for a credit
SME sends copilot as an answer to a question
Talking for 5 minutes without letting us speak
Mentions another provider
SME answers question by saying to check scope and/or COAST
Customer asks if TV has to be on
Has TV stream and wasn't told they would lose local
Weather disaster subscription update email
Customer is annoyed at probing questions
Agent OS Errors
Our own question in chat goes unanswered
Customer says they are not tech savvy
Xumo was misled about Xumo installation
Fave Employee does something questionable
Sales/Retention added services without customer knowledge
Someone needs help with non-customer UCM
DVR issues
Xumo does not see network
SAP is somehow on
Customer wasn't told Xumo was ip only
Remote needs new batteries
Customer
received
call/text/emall
about 40%
discount
(scam)
Call is faster than 2 minutes
Xumo needs reboot
I was on the phone forever and it's still not working (bonus if no call history)
Upset about broadcast fee
Customer upset about $65 charge for tech
SG repair shows box is turned off
Equip needs to be shipped
Compass yelling at us for acw when not in acw
ODN reboot
Reboot fixed it
"I'm not sure this is worth it"
HIT did nothing
Self-Install activation
Need lead line for any reason
STB-3802 error code
Customer upset about past due amount
Smart TV, using STVA instead of box
Customer was told they'd have a channel that's not in package
