Call islongerthan 30minutesCompassyelling at usfor acwwhen not inacwNeed torestartcomputerCustomerupset about$65 chargefor techRequestfor SupODNrebootCustomersays theyare nottech savvyCustomerjust wantsa techXumo isnotworking(non-wifi)Sales/Retentionadded serviceswithoutcustomerknowledgeRetentionbroke theaccountHas TVstream andwasn't toldthey wouldlose localTransfertoretentionSME sendscopilot as ananswer to aquestionXumo isconnected inWIN but isasking toconnectUpsetaboutbroadcastfeeXumoneedsfactoryresetAsksfor acreditTalking for 5minuteswithoutletting usspeakSwitchingto ChoiceWeatherdisastersubscriptionupdate emailCustomeris annoyedat probingquestionsSomeoneneeds helpwith non-customerUCMSG repairshowsbox isturned offAgentOSErrorsTransferto InternetRepairCustomer wastold they'dhave achannel that'snot in packageOur ownquestion inchat goesunansweredCustomerwasn't toldXumo wasip onlyWantsto turnoff CC"I talked tosomeone lastweek/yesterday"Deviceshipment orderis combinedwith servicechangeXumodoes notseenetworkEquipneeds tobeshippedCustomerupset aboutpast dueamountHierarchyneeds tobeupdatedCustomerasks if TVhas to beonRemoteneedsnewbatteriesCustomerupset aboutnonpaydiscoInput istheculprit"I'm notsure thisis worth it"Customerinsists theyhad channelbeforeCustomer'sdescriptionof issuedoes not addupHIT didnothingCall isfasterthan 2minutesSME answersquestion bysaying tocheck scopeand/or COASTCustomerreceivedcall/text/emallabout 40%discount(scam)Need leadline foranyreasonMentionsanotherproviderFaveEmployeedoessomethingquestionableXumoneedsrebootDanielsavesthe dayCustomeris hard tounderstandSAP issomehowonDVRissuesOutageSTB-3802error codeSmart TV,using STVAinstead ofboxTransfertoMobileI was on thephone foreverand it's still notworking (bonusif no callhistory)Xumo wasmisledabout XumoinstallationSelf-InstallactivationHas tobe donein CSGRebootfixed itCall islongerthan 30minutesCompassyelling at usfor acwwhen not inacwNeed torestartcomputerCustomerupset about$65 chargefor techRequestfor SupODNrebootCustomersays theyare nottech savvyCustomerjust wantsa techXumo isnotworking(non-wifi)Sales/Retentionadded serviceswithoutcustomerknowledgeRetentionbroke theaccountHas TVstream andwasn't toldthey wouldlose localTransfertoretentionSME sendscopilot as ananswer to aquestionXumo isconnected inWIN but isasking toconnectUpsetaboutbroadcastfeeXumoneedsfactoryresetAsksfor acreditTalking for 5minuteswithoutletting usspeakSwitchingto ChoiceWeatherdisastersubscriptionupdate emailCustomeris annoyedat probingquestionsSomeoneneeds helpwith non-customerUCMSG repairshowsbox isturned offAgentOSErrorsTransferto InternetRepairCustomer wastold they'dhave achannel that'snot in packageOur ownquestion inchat goesunansweredCustomerwasn't toldXumo wasip onlyWantsto turnoff CC"I talked tosomeone lastweek/yesterday"Deviceshipment orderis combinedwith servicechangeXumodoes notseenetworkEquipneeds tobeshippedCustomerupset aboutpast dueamountHierarchyneeds tobeupdatedCustomerasks if TVhas to beonRemoteneedsnewbatteriesCustomerupset aboutnonpaydiscoInput istheculprit"I'm notsure thisis worth it"Customerinsists theyhad channelbeforeCustomer'sdescriptionof issuedoes not addupHIT didnothingCall isfasterthan 2minutesSME answersquestion bysaying tocheck scopeand/or COASTCustomerreceivedcall/text/emallabout 40%discount(scam)Need leadline foranyreasonMentionsanotherproviderFaveEmployeedoessomethingquestionableXumoneedsrebootDanielsavesthe dayCustomeris hard tounderstandSAP issomehowonDVRissuesOutageSTB-3802error codeSmart TV,using STVAinstead ofboxTransfertoMobileI was on thephone foreverand it's still notworking (bonusif no callhistory)Xumo wasmisledabout XumoinstallationSelf-InstallactivationHas tobe donein CSGRebootfixed it

Turtle Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call is longer than 30 minutes
  2. Compass yelling at us for acw when not in acw
  3. Need to restart computer
  4. Customer upset about $65 charge for tech
  5. Request for Sup
  6. ODN reboot
  7. Customer says they are not tech savvy
  8. Customer just wants a tech
  9. Xumo is not working (non-wifi)
  10. Sales/Retention added services without customer knowledge
  11. Retention broke the account
  12. Has TV stream and wasn't told they would lose local
  13. Transfer to retention
  14. SME sends copilot as an answer to a question
  15. Xumo is connected in WIN but is asking to connect
  16. Upset about broadcast fee
  17. Xumo needs factory reset
  18. Asks for a credit
  19. Talking for 5 minutes without letting us speak
  20. Switching to Choice
  21. Weather disaster subscription update email
  22. Customer is annoyed at probing questions
  23. Someone needs help with non-customer UCM
  24. SG repair shows box is turned off
  25. Agent OS Errors
  26. Transfer to Internet Repair
  27. Customer was told they'd have a channel that's not in package
  28. Our own question in chat goes unanswered
  29. Customer wasn't told Xumo was ip only
  30. Wants to turn off CC
  31. "I talked to someone last week/yesterday"
  32. Device shipment order is combined with service change
  33. Xumo does not see network
  34. Equip needs to be shipped
  35. Customer upset about past due amount
  36. Hierarchy needs to be updated
  37. Customer asks if TV has to be on
  38. Remote needs new batteries
  39. Customer upset about nonpay disco
  40. Input is the culprit
  41. "I'm not sure this is worth it"
  42. Customer insists they had channel before
  43. Customer's description of issue does not add up
  44. HIT did nothing
  45. Call is faster than 2 minutes
  46. SME answers question by saying to check scope and/or COAST
  47. Customer received call/text/emall about 40% discount (scam)
  48. Need lead line for any reason
  49. Mentions another provider
  50. Fave Employee does something questionable
  51. Xumo needs reboot
  52. Daniel saves the day
  53. Customer is hard to understand
  54. SAP is somehow on
  55. DVR issues
  56. Outage
  57. STB-3802 error code
  58. Smart TV, using STVA instead of box
  59. Transfer to Mobile
  60. I was on the phone forever and it's still not working (bonus if no call history)
  61. Xumo was misled about Xumo installation
  62. Self-Install activation
  63. Has to be done in CSG
  64. Reboot fixed it