(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
Customer is hard to understand
Customer upset about $65 charge for tech
Reboot fixed it
SAP is somehow on
Customer insists they had channel before
Customer just wants a tech
Xumo is not working (non-wifi)
Need to restart computer
Someone needs help with non-customer UCM
Customer was told they'd have a channel that's not in package
I was on the phone forever and it's still not working (bonus if no call history)
Xumo is connected in WIN but is asking to connect
DVR issues
Request for Sup
Equip needs to be shipped
Customer is annoyed at probing questions
Sales/Retention added services without customer knowledge
Transfer to Internet Repair
Weather disaster subscription update email
Customer asks if TV has to be on
Hierarchy needs to be updated
Xumo needs factory reset
Smart TV, using STVA instead of box
Daniel saves the day
Fave Employee does something questionable
Need lead line for any reason
Xumo does not see network
Call is longer than 30 minutes
Input is the culprit
HIT did nothing
Mentions another provider
Customer upset about past due amount
SME sends copilot as an answer to a question
Wants to turn off CC
Has to be done in CSG
"I'm not sure this is worth it"
Self-Install activation
STB-3802 error code
Customer upset about nonpay disco
Transfer to retention
Customer's description of issue does not add up
Xumo needs reboot
Remote needs new batteries
Device shipment order is combined with service change
SG repair shows box is turned off
Talking for 5 minutes without letting us speak
ODN reboot
Asks for a credit
Compass yelling at us for acw when not in acw
Our own question in chat goes unanswered
Xumo was misled about Xumo installation
Transfer to Mobile
Agent OS Errors
Upset about broadcast fee
Customer wasn't told Xumo was ip only
SME answers question by saying to check scope and/or COAST
Call is faster than 2 minutes
Switching to Choice
Retention broke the account
Has TV stream and wasn't told they would lose local
"I talked to someone last week/yesterday"
Customer says they are not tech savvy
Customer
received
call/text/emall
about 40%
discount
(scam)
