(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Outage
Xumo does not see network
Request for Sup
Customer upset about past due amount
Customer's description of issue does not add up
ODN reboot
Input is the culprit
Need lead line for any reason
Wants to turn off CC
I was on the phone forever and it's still not working (bonus if no call history)
Customer is annoyed at probing questions
Transfer to Internet Repair
Weather disaster subscription update email
SME answers question by saying to check scope and/or COAST
Customer asks if TV has to be on
Retention broke the account
SG repair shows box is turned off
Xumo is not working (non-wifi)
Compass yelling at us for acw when not in acw
Customer insists they had channel before
Transfer to Mobile
Customer
received
call/text/emall
about 40%
discount
(scam)
Hierarchy needs to be updated
Reboot fixed it
Xumo is connected in WIN but is asking to connect
Device shipment order is combined with service change
Remote needs new batteries
Customer upset about $65 charge for tech
Customer is hard to understand
Transfer to retention
Self-Install activation
"I'm not sure this is worth it"
Xumo needs reboot
Call is longer than 30 minutes
SME sends copilot as an answer to a question
Mentions another provider
Daniel saves the day
STB-3802 error code
Customer wasn't told Xumo was ip only
Our own question in chat goes unanswered
Xumo needs factory reset
Customer says they are not tech savvy
Need to restart computer
Fave Employee does something questionable
Switching to Choice
Customer was told they'd have a channel that's not in package
SAP is somehow on
Agent OS Errors
HIT did nothing
Customer just wants a tech
Customer upset about nonpay disco
Sales/Retention added services without customer knowledge
Xumo was misled about Xumo installation
Asks for a credit
"I talked to someone last week/yesterday"
Call is faster than 2 minutes
Someone needs help with non-customer UCM
Equip needs to be shipped
Has TV stream and wasn't told they would lose local
