(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
Customer is annoyed at probing questions
Customer
received
call/text/emall
about 40%
discount
(scam)
SME sends copilot as an answer to a question
Equip needs to be shipped
SME answers question by saying to check scope and/or COAST
SG repair shows box is turned off
Xumo is not working (non-wifi)
STB-3802 error code
Transfer to Internet Repair
ODN reboot
DVR issues
Transfer to Mobile
Need to restart computer
Daniel saves the day
Has to be done in CSG
Customer asks if TV has to be on
Transfer to retention
Customer's description of issue does not add up
Xumo needs reboot
I was on the phone forever and it's still not working (bonus if no call history)
Need lead line for any reason
Customer was told they'd have a channel that's not in package
Upset about broadcast fee
Call is longer than 30 minutes
Customer is hard to understand
Hierarchy needs to be updated
Customer upset about $65 charge for tech
Asks for a credit
Mentions another provider
Reboot fixed it
Customer just wants a tech
Xumo does not see network
Customer upset about past due amount
Customer wasn't told Xumo was ip only
"I'm not sure this is worth it"
Switching to Choice
Xumo was misled about Xumo installation
Xumo is connected in WIN but is asking to connect
Wants to turn off CC
Retention broke the account
Smart TV, using STVA instead of box
Input is the culprit
Customer upset about nonpay disco
Fave Employee does something questionable
"I talked to someone last week/yesterday"
Weather disaster subscription update email
Device shipment order is combined with service change
Xumo needs factory reset
Agent OS Errors
Our own question in chat goes unanswered
Customer insists they had channel before
Customer says they are not tech savvy
Someone needs help with non-customer UCM
Self-Install activation
Has TV stream and wasn't told they would lose local
Outage
Compass yelling at us for acw when not in acw
Request for Sup
Sales/Retention added services without customer knowledge
