(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Daniel saves the day
STB-3802 error code
Customer upset about $65 charge for tech
Xumo was misled about Xumo installation
Equip needs to be shipped
ODN reboot
Smart TV, using STVA instead of box
Remote needs new batteries
Has TV stream and wasn't told they would lose local
Request for Sup
Customer is hard to understand
Reboot fixed it
Our own question in chat goes unanswered
Customer was told they'd have a channel that's not in package
Outage
Customer says they are not tech savvy
Agent OS Errors
SG repair shows box is turned off
Need to restart computer
Call is faster than 2 minutes
HIT did nothing
Transfer to Internet Repair
Call is longer than 30 minutes
Someone needs help with non-customer UCM
Need lead line for any reason
SAP is somehow on
Customer upset about past due amount
Device shipment order is combined with service change
"I talked to someone last week/yesterday"
Xumo does not see network
Talking for 5 minutes without letting us speak
Upset about broadcast fee
Xumo needs reboot
Asks for a credit
Customer asks if TV has to be on
Customer wasn't told Xumo was ip only
Sales/Retention added services without customer knowledge
I was on the phone forever and it's still not working (bonus if no call history)
Customer just wants a tech
Compass yelling at us for acw when not in acw
Has to be done in CSG
Customer upset about nonpay disco
Switching to Choice
Wants to turn off CC
Xumo needs factory reset
Weather disaster subscription update email
Hierarchy needs to be updated
Transfer to Mobile
Fave Employee does something questionable
Transfer to retention
Retention broke the account
Mentions another provider
SME sends copilot as an answer to a question
Xumo is connected in WIN but is asking to connect
SME answers question by saying to check scope and/or COAST
Customer insists they had channel before
Customer is annoyed at probing questions
Xumo is not working (non-wifi)
DVR issues
"I'm not sure this is worth it"
Customer
received
call/text/emall
about 40%
discount
(scam)
