(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Wants to turn off CC
Someone needs help with non-customer UCM
DVR issues
Weather disaster subscription update email
"I talked to someone last week/yesterday"
Outage
Smart TV, using STVA instead of box
Customer
received
call/text/emall
about 40%
discount
(scam)
Equip needs to be shipped
Customer says they are not tech savvy
Xumo needs reboot
Our own question in chat goes unanswered
Request for Sup
Customer just wants a tech
Retention broke the account
Customer asks if TV has to be on
Customer upset about nonpay disco
HIT did nothing
Xumo is connected in WIN but is asking to connect
Input is the culprit
Need lead line for any reason
Talking for 5 minutes without letting us speak
Self-Install activation
Customer wasn't told Xumo was ip only
Reboot fixed it
Need to restart computer
Compass yelling at us for acw when not in acw
Mentions another provider
Call is faster than 2 minutes
SME sends copilot as an answer to a question
ODN reboot
Xumo was misled about Xumo installation
Customer upset about $65 charge for tech
Customer is hard to understand
Switching to Choice
Xumo does not see network
Xumo needs factory reset
Transfer to Mobile
Device shipment order is combined with service change
Remote needs new batteries
"I'm not sure this is worth it"
Call is longer than 30 minutes
Customer was told they'd have a channel that's not in package
I was on the phone forever and it's still not working (bonus if no call history)
Hierarchy needs to be updated
Customer insists they had channel before
Asks for a credit
Transfer to Internet Repair
Daniel saves the day
Has to be done in CSG
STB-3802 error code
Customer's description of issue does not add up
Xumo is not working (non-wifi)
Has TV stream and wasn't told they would lose local
Customer upset about past due amount
SG repair shows box is turned off
SAP is somehow on
SME answers question by saying to check scope and/or COAST
Fave Employee does something questionable
Sales/Retention added services without customer knowledge
