Smart TV,using STVAinstead ofboxCustomer'sdescriptionof issuedoes not addupXumo wasmisledabout XumoinstallationDeviceshipment orderis combinedwith servicechangeCustomer wastold they'dhave achannel that'snot in packageCustomeris hard tounderstandCustomerupset aboutpast dueamountTalking for 5minuteswithoutletting usspeakWeatherdisastersubscriptionupdate emailHierarchyneeds tobeupdatedXumoneedsfactoryresetODNrebootSME sendscopilot as ananswer to aquestionCustomerasks if TVhas to beonCustomerinsists theyhad channelbeforeSG repairshowsbox isturned offRetentionbroke theaccountSwitchingto ChoiceTransferto InternetRepairRequestfor SupDanielsavesthe dayTransfertoretentionSales/Retentionadded serviceswithoutcustomerknowledgeAsksfor acreditHas tobe donein CSGWantsto turnoff CCHIT didnothingOutageAgentOSErrorsOur ownquestion inchat goesunansweredHas TVstream andwasn't toldthey wouldlose localCustomeris annoyedat probingquestionsXumo isconnected inWIN but isasking toconnectCall islongerthan 30minutesSME answersquestion bysaying tocheck scopeand/or COAST"I'm notsure thisis worth it"Customerupset about$65 chargefor techDVRissuesCall isfasterthan 2minutesMentionsanotherproviderCustomerreceivedcall/text/emallabout 40%discount(scam)XumoneedsrebootUpsetaboutbroadcastfee"I talked tosomeone lastweek/yesterday"Rebootfixed itCompassyelling at usfor acwwhen not inacwSelf-InstallactivationCustomersays theyare nottech savvyXumo isnotworking(non-wifi)STB-3802error codeInput istheculpritRemoteneedsnewbatteriesTransfertoMobileSomeoneneeds helpwith non-customerUCMXumodoes notseenetworkNeed torestartcomputerI was on thephone foreverand it's still notworking (bonusif no callhistory)Customerjust wantsa techNeed leadline foranyreasonCustomerupset aboutnonpaydiscoCustomerwasn't toldXumo wasip onlySAP issomehowonFaveEmployeedoessomethingquestionableEquipneeds tobeshippedSmart TV,using STVAinstead ofboxCustomer'sdescriptionof issuedoes not addupXumo wasmisledabout XumoinstallationDeviceshipment orderis combinedwith servicechangeCustomer wastold they'dhave achannel that'snot in packageCustomeris hard tounderstandCustomerupset aboutpast dueamountTalking for 5minuteswithoutletting usspeakWeatherdisastersubscriptionupdate emailHierarchyneeds tobeupdatedXumoneedsfactoryresetODNrebootSME sendscopilot as ananswer to aquestionCustomerasks if TVhas to beonCustomerinsists theyhad channelbeforeSG repairshowsbox isturned offRetentionbroke theaccountSwitchingto ChoiceTransferto InternetRepairRequestfor SupDanielsavesthe dayTransfertoretentionSales/Retentionadded serviceswithoutcustomerknowledgeAsksfor acreditHas tobe donein CSGWantsto turnoff CCHIT didnothingOutageAgentOSErrorsOur ownquestion inchat goesunansweredHas TVstream andwasn't toldthey wouldlose localCustomeris annoyedat probingquestionsXumo isconnected inWIN but isasking toconnectCall islongerthan 30minutesSME answersquestion bysaying tocheck scopeand/or COAST"I'm notsure thisis worth it"Customerupset about$65 chargefor techDVRissuesCall isfasterthan 2minutesMentionsanotherproviderCustomerreceivedcall/text/emallabout 40%discount(scam)XumoneedsrebootUpsetaboutbroadcastfee"I talked tosomeone lastweek/yesterday"Rebootfixed itCompassyelling at usfor acwwhen not inacwSelf-InstallactivationCustomersays theyare nottech savvyXumo isnotworking(non-wifi)STB-3802error codeInput istheculpritRemoteneedsnewbatteriesTransfertoMobileSomeoneneeds helpwith non-customerUCMXumodoes notseenetworkNeed torestartcomputerI was on thephone foreverand it's still notworking (bonusif no callhistory)Customerjust wantsa techNeed leadline foranyreasonCustomerupset aboutnonpaydiscoCustomerwasn't toldXumo wasip onlySAP issomehowonFaveEmployeedoessomethingquestionableEquipneeds tobeshipped

Turtle Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smart TV, using STVA instead of box
  2. Customer's description of issue does not add up
  3. Xumo was misled about Xumo installation
  4. Device shipment order is combined with service change
  5. Customer was told they'd have a channel that's not in package
  6. Customer is hard to understand
  7. Customer upset about past due amount
  8. Talking for 5 minutes without letting us speak
  9. Weather disaster subscription update email
  10. Hierarchy needs to be updated
  11. Xumo needs factory reset
  12. ODN reboot
  13. SME sends copilot as an answer to a question
  14. Customer asks if TV has to be on
  15. Customer insists they had channel before
  16. SG repair shows box is turned off
  17. Retention broke the account
  18. Switching to Choice
  19. Transfer to Internet Repair
  20. Request for Sup
  21. Daniel saves the day
  22. Transfer to retention
  23. Sales/Retention added services without customer knowledge
  24. Asks for a credit
  25. Has to be done in CSG
  26. Wants to turn off CC
  27. HIT did nothing
  28. Outage
  29. Agent OS Errors
  30. Our own question in chat goes unanswered
  31. Has TV stream and wasn't told they would lose local
  32. Customer is annoyed at probing questions
  33. Xumo is connected in WIN but is asking to connect
  34. Call is longer than 30 minutes
  35. SME answers question by saying to check scope and/or COAST
  36. "I'm not sure this is worth it"
  37. Customer upset about $65 charge for tech
  38. DVR issues
  39. Call is faster than 2 minutes
  40. Mentions another provider
  41. Customer received call/text/emall about 40% discount (scam)
  42. Xumo needs reboot
  43. Upset about broadcast fee
  44. "I talked to someone last week/yesterday"
  45. Reboot fixed it
  46. Compass yelling at us for acw when not in acw
  47. Self-Install activation
  48. Customer says they are not tech savvy
  49. Xumo is not working (non-wifi)
  50. STB-3802 error code
  51. Input is the culprit
  52. Remote needs new batteries
  53. Transfer to Mobile
  54. Someone needs help with non-customer UCM
  55. Xumo does not see network
  56. Need to restart computer
  57. I was on the phone forever and it's still not working (bonus if no call history)
  58. Customer just wants a tech
  59. Need lead line for any reason
  60. Customer upset about nonpay disco
  61. Customer wasn't told Xumo was ip only
  62. SAP is somehow on
  63. Fave Employee does something questionable
  64. Equip needs to be shipped