This bingo card has a free space and 8 words: Please refer to Tier 1 team at 800.288.2020, *Stating the obvious in the chat, like: 'The order is stuck at Initiate Video Provisioning step'*, Bare with me, Requesting account information 8 min into the chat despite having that information in pre-chat form, *OMC sending wrong / irrelevant messages or replying to the wrong chat*, 'I need device ID', Please refer to 'Tire 2' team and Escalated to the BBNMS team.
Contact Center BINGO | Contact Center BINGO | Chat Bingo! | IEA - RA | IEA - RA
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