Escalatedto theBBNMSteam*Stating theobvious in thechat, like: 'Theorder is stuck atInitiate VideoProvisioning step'*BarewithmeRequestingaccountinformation8 min into the chatdespite havingthat information inpre-chat form'I needdeviceID'Please referto Tier 1 teamat800.288.2020Pleaserefer to'Tire 2'team*OMC sendingwrong /irrelevantmessages orreplying to thewrong chat*Escalatedto theBBNMSteam*Stating theobvious in thechat, like: 'Theorder is stuck atInitiate VideoProvisioning step'*BarewithmeRequestingaccountinformation8 min into the chatdespite havingthat information inpre-chat form'I needdeviceID'Please referto Tier 1 teamat800.288.2020Pleaserefer to'Tire 2'team*OMC sendingwrong /irrelevantmessages orreplying to thewrong chat*

OMC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalated to the BBNMS team
  2. *Stating the obvious in the chat, like: 'The order is stuck at Initiate Video Provisioning step'*
  3. Bare with me
  4. Requesting account information 8 min into the chat despite having that information in pre-chat form
  5. 'I need device ID'
  6. Please refer to Tier 1 team at 800.288.2020
  7. Please refer to 'Tire 2' team
  8. *OMC sending wrong / irrelevant messages or replying to the wrong chat*