Pleaserefer to'Tire 2'teamPlease referto Tier 1 teamat800.288.2020BarewithmeRequestingaccountinformation8 min into the chatdespite havingthat information inpre-chat formEscalatedto theBBNMSteam'I needdeviceID'*OMC sendingwrong /irrelevantmessages orreplying to thewrong chat**Stating theobvious in thechat, like: 'Theorder is stuck atInitiate VideoProvisioning step'*Pleaserefer to'Tire 2'teamPlease referto Tier 1 teamat800.288.2020BarewithmeRequestingaccountinformation8 min into the chatdespite havingthat information inpre-chat formEscalatedto theBBNMSteam'I needdeviceID'*OMC sendingwrong /irrelevantmessages orreplying to thewrong chat**Stating theobvious in thechat, like: 'Theorder is stuck atInitiate VideoProvisioning step'*

OMC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Please refer to 'Tire 2' team
  2. Please refer to Tier 1 team at 800.288.2020
  3. Bare with me
  4. Requesting account information 8 min into the chat despite having that information in pre-chat form
  5. Escalated to the BBNMS team
  6. 'I need device ID'
  7. *OMC sending wrong / irrelevant messages or replying to the wrong chat*
  8. *Stating the obvious in the chat, like: 'The order is stuck at Initiate Video Provisioning step'*