This bingo card has a free space and 29 words: Paraphrasing, Resolving Inquiries, Understanding Needs, Resolutions, Supervisor Number/ Email, Confidentiality, Determining Scams, Handling Disrespectfulness, Qualifying Sentence, Innapropriate Language, Publicly Available Data, Feedback, Personal Growth, Succesful Techniques, Empathy, Underlying Emotions, Pace, Warm Tones, Efficient Assistance, Articulation, Remaining Calm, Customer Privacy, Identifying Oneself, Directing to Website, Professionalism, Patience, Building Rapport, Courtesy and Sensitivity.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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