ParaphrasingSensitivityPaceIdentifyingOneselfUnderlyingEmotionsDeterminingScamsCustomerPrivacyWarmTonesCourtesyConfidentialityArticulationFeedbackSupervisorNumber/EmailRemainingCalmResolvingInquiriesUnderstandingNeedsEmpathyPatienceQualifyingSentencePersonalGrowthBuildingRapportEfficientAssistanceSuccesfulTechniquesPubliclyAvailableDataDirectingtoWebsiteProfessionalismInnapropriateLanguageResolutionsHandlingDisrespectfulnessParaphrasingSensitivityPaceIdentifyingOneselfUnderlyingEmotionsDeterminingScamsCustomerPrivacyWarmTonesCourtesyConfidentialityArticulationFeedbackSupervisorNumber/EmailRemainingCalmResolvingInquiriesUnderstandingNeedsEmpathyPatienceQualifyingSentencePersonalGrowthBuildingRapportEfficientAssistanceSuccesfulTechniquesPubliclyAvailableDataDirectingtoWebsiteProfessionalismInnapropriateLanguageResolutionsHandlingDisrespectfulness

Phone Banking Service II - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Paraphrasing
  2. Sensitivity
  3. Pace
  4. Identifying Oneself
  5. Underlying Emotions
  6. Determining Scams
  7. Customer Privacy
  8. Warm Tones
  9. Courtesy
  10. Confidentiality
  11. Articulation
  12. Feedback
  13. Supervisor Number/ Email
  14. Remaining Calm
  15. Resolving Inquiries
  16. Understanding Needs
  17. Empathy
  18. Patience
  19. Qualifying Sentence
  20. Personal Growth
  21. Building Rapport
  22. Efficient Assistance
  23. Succesful Techniques
  24. Publicly Available Data
  25. Directing to Website
  26. Professionalism
  27. Innapropriate Language
  28. Resolutions
  29. Handling Disrespectfulness