PersonalGrowthWarmTonesUnderlyingEmotionsInnapropriateLanguagePaceEmpathyFeedbackConfidentialitySupervisorNumber/EmailDeterminingScamsProfessionalismResolvingInquiriesIdentifyingOneselfPatienceSuccesfulTechniquesCourtesyEfficientAssistancePubliclyAvailableDataHandlingDisrespectfulnessBuildingRapportSensitivityUnderstandingNeedsDirectingtoWebsiteResolutionsArticulationQualifyingSentenceParaphrasingCustomerPrivacyRemainingCalmPersonalGrowthWarmTonesUnderlyingEmotionsInnapropriateLanguagePaceEmpathyFeedbackConfidentialitySupervisorNumber/EmailDeterminingScamsProfessionalismResolvingInquiriesIdentifyingOneselfPatienceSuccesfulTechniquesCourtesyEfficientAssistancePubliclyAvailableDataHandlingDisrespectfulnessBuildingRapportSensitivityUnderstandingNeedsDirectingtoWebsiteResolutionsArticulationQualifyingSentenceParaphrasingCustomerPrivacyRemainingCalm

Phone Banking Service II - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Personal Growth
  2. Warm Tones
  3. Underlying Emotions
  4. Innapropriate Language
  5. Pace
  6. Empathy
  7. Feedback
  8. Confidentiality
  9. Supervisor Number/ Email
  10. Determining Scams
  11. Professionalism
  12. Resolving Inquiries
  13. Identifying Oneself
  14. Patience
  15. Succesful Techniques
  16. Courtesy
  17. Efficient Assistance
  18. Publicly Available Data
  19. Handling Disrespectfulness
  20. Building Rapport
  21. Sensitivity
  22. Understanding Needs
  23. Directing to Website
  24. Resolutions
  25. Articulation
  26. Qualifying Sentence
  27. Paraphrasing
  28. Customer Privacy
  29. Remaining Calm