UnderlyingEmotionsBuildingRapportConfidentialityQualifyingSentenceSuccesfulTechniquesIdentifyingOneselfInnapropriateLanguageUnderstandingNeedsCustomerPrivacyDeterminingScamsPaceFeedbackPersonalGrowthHandlingDisrespectfulnessProfessionalismWarmTonesParaphrasingSensitivityDirectingtoWebsiteResolvingInquiriesPubliclyAvailableDataRemainingCalmArticulationEmpathySupervisorNumber/EmailEfficientAssistanceCourtesyResolutionsPatienceUnderlyingEmotionsBuildingRapportConfidentialityQualifyingSentenceSuccesfulTechniquesIdentifyingOneselfInnapropriateLanguageUnderstandingNeedsCustomerPrivacyDeterminingScamsPaceFeedbackPersonalGrowthHandlingDisrespectfulnessProfessionalismWarmTonesParaphrasingSensitivityDirectingtoWebsiteResolvingInquiriesPubliclyAvailableDataRemainingCalmArticulationEmpathySupervisorNumber/EmailEfficientAssistanceCourtesyResolutionsPatience

Phone Banking Service II - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Underlying Emotions
  2. Building Rapport
  3. Confidentiality
  4. Qualifying Sentence
  5. Succesful Techniques
  6. Identifying Oneself
  7. Innapropriate Language
  8. Understanding Needs
  9. Customer Privacy
  10. Determining Scams
  11. Pace
  12. Feedback
  13. Personal Growth
  14. Handling Disrespectfulness
  15. Professionalism
  16. Warm Tones
  17. Paraphrasing
  18. Sensitivity
  19. Directing to Website
  20. Resolving Inquiries
  21. Publicly Available Data
  22. Remaining Calm
  23. Articulation
  24. Empathy
  25. Supervisor Number/ Email
  26. Efficient Assistance
  27. Courtesy
  28. Resolutions
  29. Patience