BuildingRapportPatiencePaceResolutionsDirectingtoWebsiteCourtesyPubliclyAvailableDataRemainingCalmParaphrasingSensitivityProfessionalismSuccesfulTechniquesInnapropriateLanguageEfficientAssistanceIdentifyingOneselfCustomerPrivacyHandlingDisrespectfulnessSupervisorNumber/EmailUnderlyingEmotionsConfidentialityUnderstandingNeedsDeterminingScamsPersonalGrowthFeedbackWarmTonesArticulationEmpathyQualifyingSentenceResolvingInquiriesBuildingRapportPatiencePaceResolutionsDirectingtoWebsiteCourtesyPubliclyAvailableDataRemainingCalmParaphrasingSensitivityProfessionalismSuccesfulTechniquesInnapropriateLanguageEfficientAssistanceIdentifyingOneselfCustomerPrivacyHandlingDisrespectfulnessSupervisorNumber/EmailUnderlyingEmotionsConfidentialityUnderstandingNeedsDeterminingScamsPersonalGrowthFeedbackWarmTonesArticulationEmpathyQualifyingSentenceResolvingInquiries

Phone Banking Service II - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Building Rapport
  2. Patience
  3. Pace
  4. Resolutions
  5. Directing to Website
  6. Courtesy
  7. Publicly Available Data
  8. Remaining Calm
  9. Paraphrasing
  10. Sensitivity
  11. Professionalism
  12. Succesful Techniques
  13. Innapropriate Language
  14. Efficient Assistance
  15. Identifying Oneself
  16. Customer Privacy
  17. Handling Disrespectfulness
  18. Supervisor Number/ Email
  19. Underlying Emotions
  20. Confidentiality
  21. Understanding Needs
  22. Determining Scams
  23. Personal Growth
  24. Feedback
  25. Warm Tones
  26. Articulation
  27. Empathy
  28. Qualifying Sentence
  29. Resolving Inquiries