Compliance

This bingo card has a free space and 24 words: For existing Customers with open accounts, it must be a deposit account in a Normal or Closed status., Requests must be submitted before 10:30 a.m. on the same day the item is due to be returned., Requests for expedited cards must be initiated by the Customer. Do not proactively offer to expedite a card., The Customer must be the one to receive and provide the code. We cannot accept the code if it is being read in the background to the Customer or was provided by someone else., If CMSe shows an "NF" reject code, verify with Customer that their name, address, phone number, and email on their Apple/Google ID matches with Customer Identification (tab at the top right of CMSe)., If the Customer changes their mind and would like to enroll in TDVP, follow the Ask to Enroll path., If there is a "P" next to "MOBILE", there is a restriction. Transfer the Customer to Fraud Resolution for assistance., Verify if the Customer has an email address on file. If not, update it by referring to Core - Update Contact Information (Address/Phone/Email)., Rental car, hotel, gas station, and apparent retail gift card purchase authorizations, A request is made to change or opt out of marketing preferences, revokes consent to receive autodialed contact, obtain a copy of Do Not Call Policy (DNC) and/or Privacy Notice, or reports a reassigned (wrong) number., Step Up Authentication must be completed by the signer, and they may not give permission to another person to complete it on their behalf., Explain to the Customer that TD needs to verify their deposit and that a hold was placed for their protection to avoid a scenario where they may draw against a deposit that is later returned unpaid, Select conference then enter code in keypad., Account associated with debit card being increased must be older than 90 days., Locate the complaint indicator and click on the Happy face at the bottom of Ovation to change it to a Sad face, Submit a Combined Statements update in Maint Requests:, The Customer must be in a qualifying product type, and the account must be open and in good standing at the time of fulfillment to receive the bonus., Review the check and tell the Customer the reason it was returned., Advise the Customer that the card is currently active and offer the options below as applicable:, TD Debit Card Advance is an optional overdraft coverage in addition to Standard Overdraft Services, You will receive your savings overdraft protection application by mail, Is the Customer requesting the claim be reviewed for additional consideration after the transaction(s) have been disputed at least 2 times, and the claims have been finalized / closed?, A Customer requests an adjustment or research into a transaction on their account and Activate the Card in CMSe:.

More like this:

FII BINGO | FII BINGO | Be Legendary! BINGO | Call Bingo | Digital Banking Bingo CONSUMER