Selectconferencethen entercode inkeypad.Submit aCombinedStatementsupdate in MaintRequests:Step UpAuthentication mustbe completed by thesigner, and they maynot give permissionto another person tocomplete it on theirbehalf.The Customer must bethe one to receive andprovide the code. Wecannot accept the codeif it is being read in thebackground to theCustomer or wasprovided by someoneelse.Is the Customerrequesting the claim bereviewed for additionalconsideration after thetransaction(s) havebeen disputed at least2 times, and the claimshave been finalized /closed?Requests mustbe submittedbefore 10:30 a.m.on the same daythe item is due tobe returned.Advise theCustomer that thecard is currentlyactive and offerthe options belowas applicable:Accountassociated withdebit cardbeing increasedmust be olderthan 90 days.Verify if the Customerhas an email address onfile. If not, update it byreferring to Core -Update ContactInformation(Address/Phone/Email).TD Debit CardAdvance is anoptional overdraftcoverage inaddition toStandardOverdraft ServicesActivatethe Cardin CMSe:A Customerrequests anadjustment orresearch into atransaction ontheir accountA request is made tochange or opt out ofmarketing preferences,revokes consent to receiveautodialed contact, obtain acopy of Do Not Call Policy(DNC) and/or PrivacyNotice, or reports areassigned (wrong)number.For existingCustomers withopen accounts, itmust be a depositaccount in aNormal or Closedstatus.If the Customerchanges theirmind and wouldlike to enroll inTDVP, follow theAsk to Enroll path.  Rental car, hotel,gas station, andapparent retailgift cardpurchaseauthorizationsIf CMSe shows an "NF"reject code, verify withCustomer that theirname, address, phonenumber, and email ontheir Apple/Google IDmatches with CustomerIdentification (tab at thetop right of CMSe).Explain to the Customerthat TD needs to verifytheir deposit and that ahold was placed for theirprotection to avoid ascenario where they maydraw against a depositthat is later returnedunpaidIf there is a "P" nextto "MOBILE", thereis a restriction.Transfer theCustomer to FraudResolution forassistance.You will receiveyour savingsoverdraftprotectionapplication bymailLocate thecomplaint indicatorand click on theHappy face at thebottom of Ovationto change it to aSad faceRequests forexpedited cardsmust be initiatedby the Customer.Do not proactivelyoffer to expedite acard.Review thecheck and tellthe Customerthe reason itwas returned.The Customer mustbe in a qualifyingproduct type, and theaccount must beopen and in goodstanding at the timeof fulfillment toreceive the bonus.Selectconferencethen entercode inkeypad.Submit aCombinedStatementsupdate in MaintRequests:Step UpAuthentication mustbe completed by thesigner, and they maynot give permissionto another person tocomplete it on theirbehalf.The Customer must bethe one to receive andprovide the code. Wecannot accept the codeif it is being read in thebackground to theCustomer or wasprovided by someoneelse.Is the Customerrequesting the claim bereviewed for additionalconsideration after thetransaction(s) havebeen disputed at least2 times, and the claimshave been finalized /closed?Requests mustbe submittedbefore 10:30 a.m.on the same daythe item is due tobe returned.Advise theCustomer that thecard is currentlyactive and offerthe options belowas applicable:Accountassociated withdebit cardbeing increasedmust be olderthan 90 days.Verify if the Customerhas an email address onfile. If not, update it byreferring to Core -Update ContactInformation(Address/Phone/Email).TD Debit CardAdvance is anoptional overdraftcoverage inaddition toStandardOverdraft ServicesActivatethe Cardin CMSe:A Customerrequests anadjustment orresearch into atransaction ontheir accountA request is made tochange or opt out ofmarketing preferences,revokes consent to receiveautodialed contact, obtain acopy of Do Not Call Policy(DNC) and/or PrivacyNotice, or reports areassigned (wrong)number.For existingCustomers withopen accounts, itmust be a depositaccount in aNormal or Closedstatus.If the Customerchanges theirmind and wouldlike to enroll inTDVP, follow theAsk to Enroll path.  Rental car, hotel,gas station, andapparent retailgift cardpurchaseauthorizationsIf CMSe shows an "NF"reject code, verify withCustomer that theirname, address, phonenumber, and email ontheir Apple/Google IDmatches with CustomerIdentification (tab at thetop right of CMSe).Explain to the Customerthat TD needs to verifytheir deposit and that ahold was placed for theirprotection to avoid ascenario where they maydraw against a depositthat is later returnedunpaidIf there is a "P" nextto "MOBILE", thereis a restriction.Transfer theCustomer to FraudResolution forassistance.You will receiveyour savingsoverdraftprotectionapplication bymailLocate thecomplaint indicatorand click on theHappy face at thebottom of Ovationto change it to aSad faceRequests forexpedited cardsmust be initiatedby the Customer.Do not proactivelyoffer to expedite acard.Review thecheck and tellthe Customerthe reason itwas returned.The Customer mustbe in a qualifyingproduct type, and theaccount must beopen and in goodstanding at the timeof fulfillment toreceive the bonus.

Compliance - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
G
5
N
6
I
7
O
8
O
9
N
10
B
11
O
12
G
13
O
14
B
15
B
16
G
17
O
18
I
19
I
20
I
21
B
22
N
23
G
24
N
  1. G-Select conference then enter code in keypad.
  2. I-Submit a Combined Statements update in Maint Requests:
  3. B-Step Up Authentication must be completed by the signer, and they may not give permission to another person to complete it on their behalf.
  4. G-The Customer must be the one to receive and provide the code. We cannot accept the code if it is being read in the background to the Customer or was provided by someone else.
  5. N-Is the Customer requesting the claim be reviewed for additional consideration after the transaction(s) have been disputed at least 2 times, and the claims have been finalized / closed?
  6. I-Requests must be submitted before 10:30 a.m. on the same day the item is due to be returned.
  7. O-Advise the Customer that the card is currently active and offer the options below as applicable:
  8. O-Account associated with debit card being increased must be older than 90 days.
  9. N-Verify if the Customer has an email address on file. If not, update it by referring to Core - Update Contact Information (Address/Phone/Email).
  10. B-TD Debit Card Advance is an optional overdraft coverage in addition to Standard Overdraft Services
  11. O- Activate the Card in CMSe:
  12. G-A Customer requests an adjustment or research into a transaction on their account
  13. O-A request is made to change or opt out of marketing preferences, revokes consent to receive autodialed contact, obtain a copy of Do Not Call Policy (DNC) and/or Privacy Notice, or reports a reassigned (wrong) number.
  14. B-For existing Customers with open accounts, it must be a deposit account in a Normal or Closed status.
  15. B-If the Customer changes their mind and would like to enroll in TDVP, follow the Ask to Enroll path.
  16. G-Rental car, hotel, gas station, and apparent retail gift card purchase authorizations
  17. O-If CMSe shows an "NF" reject code, verify with Customer that their name, address, phone number, and email on their Apple/Google ID matches with Customer Identification (tab at the top right of CMSe).
  18. I-Explain to the Customer that TD needs to verify their deposit and that a hold was placed for their protection to avoid a scenario where they may draw against a deposit that is later returned unpaid
  19. I-If there is a "P" next to "MOBILE", there is a restriction. Transfer the Customer to Fraud Resolution for assistance.
  20. I-You will receive your savings overdraft protection application by mail
  21. B-Locate the complaint indicator and click on the Happy face at the bottom of Ovation to change it to a Sad face
  22. N-Requests for expedited cards must be initiated by the Customer. Do not proactively offer to expedite a card.
  23. G-Review the check and tell the Customer the reason it was returned.
  24. N-The Customer must be in a qualifying product type, and the account must be open and in good standing at the time of fulfillment to receive the bonus.