If there is a "P" nextto "MOBILE", thereis a restriction.Transfer theCustomer to FraudResolution forassistance.If the Customerchanges theirmind and wouldlike to enroll inTDVP, follow theAsk to Enroll path.  Locate thecomplaint indicatorand click on theHappy face at thebottom of Ovationto change it to aSad faceRental car, hotel,gas station, andapparent retailgift cardpurchaseauthorizationsRequests mustbe submittedbefore 10:30 a.m.on the same daythe item is due tobe returned.Selectconferencethen entercode inkeypad.Advise theCustomer that thecard is currentlyactive and offerthe options belowas applicable:If CMSe shows an "NF"reject code, verify withCustomer that theirname, address, phonenumber, and email ontheir Apple/Google IDmatches with CustomerIdentification (tab at thetop right of CMSe).Verify if the Customerhas an email address onfile. If not, update it byreferring to Core -Update ContactInformation(Address/Phone/Email).Activatethe Cardin CMSe:Step UpAuthentication mustbe completed by thesigner, and they maynot give permissionto another person tocomplete it on theirbehalf.A Customerrequests anadjustment orresearch into atransaction ontheir accountExplain to the Customerthat TD needs to verifytheir deposit and that ahold was placed for theirprotection to avoid ascenario where they maydraw against a depositthat is later returnedunpaidYou will receiveyour savingsoverdraftprotectionapplication bymailAccountassociated withdebit cardbeing increasedmust be olderthan 90 days.Submit aCombinedStatementsupdate in MaintRequests:Review thecheck and tellthe Customerthe reason itwas returned.Requests forexpedited cardsmust be initiatedby the Customer.Do not proactivelyoffer to expedite acard.A request is made tochange or opt out ofmarketing preferences,revokes consent to receiveautodialed contact, obtain acopy of Do Not Call Policy(DNC) and/or PrivacyNotice, or reports areassigned (wrong)number.TD Debit CardAdvance is anoptional overdraftcoverage inaddition toStandardOverdraft ServicesFor existingCustomers withopen accounts, itmust be a depositaccount in aNormal or Closedstatus.The Customer must bethe one to receive andprovide the code. Wecannot accept the codeif it is being read in thebackground to theCustomer or wasprovided by someoneelse.The Customer mustbe in a qualifyingproduct type, and theaccount must beopen and in goodstanding at the timeof fulfillment toreceive the bonus.Is the Customerrequesting the claim bereviewed for additionalconsideration after thetransaction(s) havebeen disputed at least2 times, and the claimshave been finalized /closed?If there is a "P" nextto "MOBILE", thereis a restriction.Transfer theCustomer to FraudResolution forassistance.If the Customerchanges theirmind and wouldlike to enroll inTDVP, follow theAsk to Enroll path.  Locate thecomplaint indicatorand click on theHappy face at thebottom of Ovationto change it to aSad faceRental car, hotel,gas station, andapparent retailgift cardpurchaseauthorizationsRequests mustbe submittedbefore 10:30 a.m.on the same daythe item is due tobe returned.Selectconferencethen entercode inkeypad.Advise theCustomer that thecard is currentlyactive and offerthe options belowas applicable:If CMSe shows an "NF"reject code, verify withCustomer that theirname, address, phonenumber, and email ontheir Apple/Google IDmatches with CustomerIdentification (tab at thetop right of CMSe).Verify if the Customerhas an email address onfile. If not, update it byreferring to Core -Update ContactInformation(Address/Phone/Email).Activatethe Cardin CMSe:Step UpAuthentication mustbe completed by thesigner, and they maynot give permissionto another person tocomplete it on theirbehalf.A Customerrequests anadjustment orresearch into atransaction ontheir accountExplain to the Customerthat TD needs to verifytheir deposit and that ahold was placed for theirprotection to avoid ascenario where they maydraw against a depositthat is later returnedunpaidYou will receiveyour savingsoverdraftprotectionapplication bymailAccountassociated withdebit cardbeing increasedmust be olderthan 90 days.Submit aCombinedStatementsupdate in MaintRequests:Review thecheck and tellthe Customerthe reason itwas returned.Requests forexpedited cardsmust be initiatedby the Customer.Do not proactivelyoffer to expedite acard.A request is made tochange or opt out ofmarketing preferences,revokes consent to receiveautodialed contact, obtain acopy of Do Not Call Policy(DNC) and/or PrivacyNotice, or reports areassigned (wrong)number.TD Debit CardAdvance is anoptional overdraftcoverage inaddition toStandardOverdraft ServicesFor existingCustomers withopen accounts, itmust be a depositaccount in aNormal or Closedstatus.The Customer must bethe one to receive andprovide the code. Wecannot accept the codeif it is being read in thebackground to theCustomer or wasprovided by someoneelse.The Customer mustbe in a qualifyingproduct type, and theaccount must beopen and in goodstanding at the timeof fulfillment toreceive the bonus.Is the Customerrequesting the claim bereviewed for additionalconsideration after thetransaction(s) havebeen disputed at least2 times, and the claimshave been finalized /closed?

Compliance - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
B
4
G
5
I
6
G
7
O
8
O
9
N
10
O
11
B
12
G
13
I
14
I
15
O
16
I
17
G
18
N
19
O
20
B
21
B
22
G
23
N
24
N
  1. I-If there is a "P" next to "MOBILE", there is a restriction. Transfer the Customer to Fraud Resolution for assistance.
  2. B-If the Customer changes their mind and would like to enroll in TDVP, follow the Ask to Enroll path.
  3. B-Locate the complaint indicator and click on the Happy face at the bottom of Ovation to change it to a Sad face
  4. G-Rental car, hotel, gas station, and apparent retail gift card purchase authorizations
  5. I-Requests must be submitted before 10:30 a.m. on the same day the item is due to be returned.
  6. G-Select conference then enter code in keypad.
  7. O-Advise the Customer that the card is currently active and offer the options below as applicable:
  8. O-If CMSe shows an "NF" reject code, verify with Customer that their name, address, phone number, and email on their Apple/Google ID matches with Customer Identification (tab at the top right of CMSe).
  9. N-Verify if the Customer has an email address on file. If not, update it by referring to Core - Update Contact Information (Address/Phone/Email).
  10. O- Activate the Card in CMSe:
  11. B-Step Up Authentication must be completed by the signer, and they may not give permission to another person to complete it on their behalf.
  12. G-A Customer requests an adjustment or research into a transaction on their account
  13. I-Explain to the Customer that TD needs to verify their deposit and that a hold was placed for their protection to avoid a scenario where they may draw against a deposit that is later returned unpaid
  14. I-You will receive your savings overdraft protection application by mail
  15. O-Account associated with debit card being increased must be older than 90 days.
  16. I-Submit a Combined Statements update in Maint Requests:
  17. G-Review the check and tell the Customer the reason it was returned.
  18. N-Requests for expedited cards must be initiated by the Customer. Do not proactively offer to expedite a card.
  19. O-A request is made to change or opt out of marketing preferences, revokes consent to receive autodialed contact, obtain a copy of Do Not Call Policy (DNC) and/or Privacy Notice, or reports a reassigned (wrong) number.
  20. B-TD Debit Card Advance is an optional overdraft coverage in addition to Standard Overdraft Services
  21. B-For existing Customers with open accounts, it must be a deposit account in a Normal or Closed status.
  22. G-The Customer must be the one to receive and provide the code. We cannot accept the code if it is being read in the background to the Customer or was provided by someone else.
  23. N-The Customer must be in a qualifying product type, and the account must be open and in good standing at the time of fulfillment to receive the bonus.
  24. N-Is the Customer requesting the claim be reviewed for additional consideration after the transaction(s) have been disputed at least 2 times, and the claims have been finalized / closed?