Explain to the Customerthat TD needs to verifytheir deposit and that ahold was placed for theirprotection to avoid ascenario where they maydraw against a depositthat is later returnedunpaidVerify if the Customerhas an email address onfile. If not, update it byreferring to Core -Update ContactInformation(Address/Phone/Email).TD Debit CardAdvance is anoptional overdraftcoverage inaddition toStandardOverdraft ServicesThe Customer mustbe in a qualifyingproduct type, and theaccount must beopen and in goodstanding at the timeof fulfillment toreceive the bonus.Submit aCombinedStatementsupdate in MaintRequests:A request is made tochange or opt out ofmarketing preferences,revokes consent to receiveautodialed contact, obtain acopy of Do Not Call Policy(DNC) and/or PrivacyNotice, or reports areassigned (wrong)number.The Customer must bethe one to receive andprovide the code. Wecannot accept the codeif it is being read in thebackground to theCustomer or wasprovided by someoneelse.Locate thecomplaint indicatorand click on theHappy face at thebottom of Ovationto change it to aSad faceYou will receiveyour savingsoverdraftprotectionapplication bymailRequests mustbe submittedbefore 10:30 a.m.on the same daythe item is due tobe returned.Accountassociated withdebit cardbeing increasedmust be olderthan 90 days.Requests forexpedited cardsmust be initiatedby the Customer.Do not proactivelyoffer to expedite acard.Is the Customerrequesting the claim bereviewed for additionalconsideration after thetransaction(s) havebeen disputed at least2 times, and the claimshave been finalized /closed?Rental car, hotel,gas station, andapparent retailgift cardpurchaseauthorizationsA Customerrequests anadjustment orresearch into atransaction ontheir accountSelectconferencethen entercode inkeypad.If there is a "P" nextto "MOBILE", thereis a restriction.Transfer theCustomer to FraudResolution forassistance.Review thecheck and tellthe Customerthe reason itwas returned.Activatethe Cardin CMSe:Step UpAuthentication mustbe completed by thesigner, and they maynot give permissionto another person tocomplete it on theirbehalf.Advise theCustomer that thecard is currentlyactive and offerthe options belowas applicable:If CMSe shows an "NF"reject code, verify withCustomer that theirname, address, phonenumber, and email ontheir Apple/Google IDmatches with CustomerIdentification (tab at thetop right of CMSe).If the Customerchanges theirmind and wouldlike to enroll inTDVP, follow theAsk to Enroll path.  For existingCustomers withopen accounts, itmust be a depositaccount in aNormal or Closedstatus.Explain to the Customerthat TD needs to verifytheir deposit and that ahold was placed for theirprotection to avoid ascenario where they maydraw against a depositthat is later returnedunpaidVerify if the Customerhas an email address onfile. If not, update it byreferring to Core -Update ContactInformation(Address/Phone/Email).TD Debit CardAdvance is anoptional overdraftcoverage inaddition toStandardOverdraft ServicesThe Customer mustbe in a qualifyingproduct type, and theaccount must beopen and in goodstanding at the timeof fulfillment toreceive the bonus.Submit aCombinedStatementsupdate in MaintRequests:A request is made tochange or opt out ofmarketing preferences,revokes consent to receiveautodialed contact, obtain acopy of Do Not Call Policy(DNC) and/or PrivacyNotice, or reports areassigned (wrong)number.The Customer must bethe one to receive andprovide the code. Wecannot accept the codeif it is being read in thebackground to theCustomer or wasprovided by someoneelse.Locate thecomplaint indicatorand click on theHappy face at thebottom of Ovationto change it to aSad faceYou will receiveyour savingsoverdraftprotectionapplication bymailRequests mustbe submittedbefore 10:30 a.m.on the same daythe item is due tobe returned.Accountassociated withdebit cardbeing increasedmust be olderthan 90 days.Requests forexpedited cardsmust be initiatedby the Customer.Do not proactivelyoffer to expedite acard.Is the Customerrequesting the claim bereviewed for additionalconsideration after thetransaction(s) havebeen disputed at least2 times, and the claimshave been finalized /closed?Rental car, hotel,gas station, andapparent retailgift cardpurchaseauthorizationsA Customerrequests anadjustment orresearch into atransaction ontheir accountSelectconferencethen entercode inkeypad.If there is a "P" nextto "MOBILE", thereis a restriction.Transfer theCustomer to FraudResolution forassistance.Review thecheck and tellthe Customerthe reason itwas returned.Activatethe Cardin CMSe:Step UpAuthentication mustbe completed by thesigner, and they maynot give permissionto another person tocomplete it on theirbehalf.Advise theCustomer that thecard is currentlyactive and offerthe options belowas applicable:If CMSe shows an "NF"reject code, verify withCustomer that theirname, address, phonenumber, and email ontheir Apple/Google IDmatches with CustomerIdentification (tab at thetop right of CMSe).If the Customerchanges theirmind and wouldlike to enroll inTDVP, follow theAsk to Enroll path.  For existingCustomers withopen accounts, itmust be a depositaccount in aNormal or Closedstatus.

Compliance - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
N
5
I
6
O
7
G
8
B
9
I
10
I
11
O
12
N
13
N
14
G
15
G
16
G
17
I
18
G
19
O
20
B
21
O
22
O
23
B
24
B
  1. I-Explain to the Customer that TD needs to verify their deposit and that a hold was placed for their protection to avoid a scenario where they may draw against a deposit that is later returned unpaid
  2. N-Verify if the Customer has an email address on file. If not, update it by referring to Core - Update Contact Information (Address/Phone/Email).
  3. B-TD Debit Card Advance is an optional overdraft coverage in addition to Standard Overdraft Services
  4. N-The Customer must be in a qualifying product type, and the account must be open and in good standing at the time of fulfillment to receive the bonus.
  5. I-Submit a Combined Statements update in Maint Requests:
  6. O-A request is made to change or opt out of marketing preferences, revokes consent to receive autodialed contact, obtain a copy of Do Not Call Policy (DNC) and/or Privacy Notice, or reports a reassigned (wrong) number.
  7. G-The Customer must be the one to receive and provide the code. We cannot accept the code if it is being read in the background to the Customer or was provided by someone else.
  8. B-Locate the complaint indicator and click on the Happy face at the bottom of Ovation to change it to a Sad face
  9. I-You will receive your savings overdraft protection application by mail
  10. I-Requests must be submitted before 10:30 a.m. on the same day the item is due to be returned.
  11. O-Account associated with debit card being increased must be older than 90 days.
  12. N-Requests for expedited cards must be initiated by the Customer. Do not proactively offer to expedite a card.
  13. N-Is the Customer requesting the claim be reviewed for additional consideration after the transaction(s) have been disputed at least 2 times, and the claims have been finalized / closed?
  14. G-Rental car, hotel, gas station, and apparent retail gift card purchase authorizations
  15. G-A Customer requests an adjustment or research into a transaction on their account
  16. G-Select conference then enter code in keypad.
  17. I-If there is a "P" next to "MOBILE", there is a restriction. Transfer the Customer to Fraud Resolution for assistance.
  18. G-Review the check and tell the Customer the reason it was returned.
  19. O- Activate the Card in CMSe:
  20. B-Step Up Authentication must be completed by the signer, and they may not give permission to another person to complete it on their behalf.
  21. O-Advise the Customer that the card is currently active and offer the options below as applicable:
  22. O-If CMSe shows an "NF" reject code, verify with Customer that their name, address, phone number, and email on their Apple/Google ID matches with Customer Identification (tab at the top right of CMSe).
  23. B-If the Customer changes their mind and would like to enroll in TDVP, follow the Ask to Enroll path.
  24. B-For existing Customers with open accounts, it must be a deposit account in a Normal or Closed status.