This bingo card has a free space and 24 words: Hasn't rebooted, Lenovo Issue, Responds to closed ticket, MAC issue (Escalate to Tim), "It was working yesterday", 10 year old device they want working like new, "Remote on to my computer!", Boomer, Emails techs directly, IT Aura resolution, Thinks they know what the issue is, Doesn't know what company they're from, Its "Urgent", C-O-H-E-N, Cohen, BSOD, PEBKAC Error, Emails then calls, "Sorry, who are you?", Claims they have rebooted, "Referral to Good-Dog", "Can I speak to...", Reopened old ticket for different issue, "Why is it broken" and User thinks they have a virus because they've allowed chrome notifications on a dodgy site.
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