This bingo card has a free space and 26 words: Customer agrees to full payment, Left a voicemail, Customer pays in full, Call lasts over 20 minutes, Called a wrong number, Promise to pay by end of month, 10 RPC, Customer escalates call to a manager, Left a message with a 3rd party and asked for permission to call back, Resolved a dispute, Successfully set up a payment plan, Customer hangs up within 2 minutes, Received a compliment from a customer, SW customer with 2 first names (First and Last), Negotiated a settlement, Cleared arrears via debit card, Customer disputes account details, Collected payment on first call, Confirmed correct contact details, Made 50 calls today, Customer makes first payment in over 3 months, Effectively used positives and negatives to negotiate with customer into a payment, Phone number is disconnected, Customer calls back from a reference/skip call, Customer requests statement and Customer requests pay out figure.
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