Customerescalatescall to amanagerCustomerdisputesaccountdetailsEffectively usedpositives andnegatives tonegotiate withcustomer into apaymentCustomermakes firstpayment inover 3monthsResolveda disputeLeft avoicemailCustomerrequestsstatementCustomeragrees tofullpaymentCustomercalls backfrom areference/skipcallCollectedpaymenton firstcallConfirmedcorrectcontactdetailsCall lastsover 20minutesMade50 callstoday10RPCPhonenumber isdisconnectedLeft a messagewith a 3rd partyand asked forpermission tocall backCustomerhangs upwithin 2minutesCalleda wrongnumberNegotiatedasettlementReceived acomplimentfrom acustomerClearedarrearsvia debitcardPromiseto pay byend ofmonthCustomerpays infullCustomerrequestspay outfigureSWcustomerwith 2 firstnames (Firstand Last)Successfullyset up apaymentplanCustomerescalatescall to amanagerCustomerdisputesaccountdetailsEffectively usedpositives andnegatives tonegotiate withcustomer into apaymentCustomermakes firstpayment inover 3monthsResolveda disputeLeft avoicemailCustomerrequestsstatementCustomeragrees tofullpaymentCustomercalls backfrom areference/skipcallCollectedpaymenton firstcallConfirmedcorrectcontactdetailsCall lastsover 20minutesMade50 callstoday10RPCPhonenumber isdisconnectedLeft a messagewith a 3rd partyand asked forpermission tocall backCustomerhangs upwithin 2minutesCalleda wrongnumberNegotiatedasettlementReceived acomplimentfrom acustomerClearedarrearsvia debitcardPromiseto pay byend ofmonthCustomerpays infullCustomerrequestspay outfigureSWcustomerwith 2 firstnames (Firstand Last)Successfullyset up apaymentplan

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer escalates call to a manager
  2. Customer disputes account details
  3. Effectively used positives and negatives to negotiate with customer into a payment
  4. Customer makes first payment in over 3 months
  5. Resolved a dispute
  6. Left a voicemail
  7. Customer requests statement
  8. Customer agrees to full payment
  9. Customer calls back from a reference/skip call
  10. Collected payment on first call
  11. Confirmed correct contact details
  12. Call lasts over 20 minutes
  13. Made 50 calls today
  14. 10 RPC
  15. Phone number is disconnected
  16. Left a message with a 3rd party and asked for permission to call back
  17. Customer hangs up within 2 minutes
  18. Called a wrong number
  19. Negotiated a settlement
  20. Received a compliment from a customer
  21. Cleared arrears via debit card
  22. Promise to pay by end of month
  23. Customer pays in full
  24. Customer requests pay out figure
  25. SW customer with 2 first names (First and Last)
  26. Successfully set up a payment plan