This bingo card has 36 words: Managed customer frustration after an error, Gave credit to a colleague for their contribution, Provided feedback to improve a process, Apologized for a misunderstanding, Escalated a problem to the right team, Asked for help on a difficult task, Realized you gave incorrect information, Addressed an issue caused by someone else, Sent a follow-up email to confirm a customer was satisfied, Admitted you couldn’t solve a problem but found someone who could, Volunteered to help a colleague with a difficult task, Reached out to a customer to clarify an issue, Escalated an issue early to avoid customer dissatisfaction, Took the blame for a miscommunication with a customer, Took time to teach a colleague how to avoid a mistake, Apologized to a customer for an internal error, Reported a error that affected multiple customers, Proactively gave feedback to improve team performance, Apologized for not meeting a customer’s expectations, Took extra time to ensure the customer was satisfied, Identified a gap in training and recommended a solution, Reached out to a customer after a long-delayed solution, Delivered bad news to a customer with full transparency, Managed a customer issue that required multiple follow-ups, Gave a customer alternative solutions after a mistake, Shared a lesson learned from a personal mistake, Took accountability for an upset customer even if it wasn’t your fault, Made a note for future reference to avoid a recurring mistake, Reached out to a customer post-issue resolution to ensure satisfaction, Informed the customer proactively of a problem before they noticed it, Resolved a customer’s issue on the first call, Went above and beyond to exceed customer expectations, Helped a customer with a challenging request, Gave the customer multiple options to solve a problem, A customer thanked you for your excellent service and Managed a difficult customer interaction with patience.
CE BINGO - CSRs | CE BINGO | CE BINGO | CE BINGO | Library Customer Experience
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