Managed adifficultcustomerinteractionwith patienceReached outto acustomer toclarify anissueInformed thecustomerproactively of aproblem beforethey noticed itTook time toteach acolleaguehow to avoida mistakeEscalated anissue early toavoidcustomerdissatisfactionReported aerror thataffectedmultiplecustomersGave creditto acolleague fortheircontributionAddressedan issuecaused bysomeoneelseA customerthanked youfor yourexcellentserviceApologized for amisunderstandingProactivelygavefeedback toimprove teamperformanceSent a follow-up email toconfirm acustomerwas satisfiedGave thecustomermultiple optionsto solve aproblemTook the blame foramiscommunicationwith a customerTook extratime toensure thecustomerwas satisfiedWent aboveand beyondto exceedcustomerexpectationsManagedcustomerfrustrationafter an errorGave acustomeralternativesolutions aftera mistakeDeliveredbad news toa customerwith fulltransparencyTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultReached out toa customerpost-issueresolution toensuresatisfactionReached outto a customerafter a long-delayedsolutionApologizedfor notmeeting acustomer’sexpectationsProvidedfeedbackto improvea processManaged acustomer issuethat requiredmultiple follow-upsRealizedyou gaveincorrectinformationAdmitted youcouldn’t solve aproblem butfound someonewho couldMade a note forfuture referenceto avoid arecurringmistakeResolved acustomer’sissue onthe first callEscalateda problemto theright teamIdentified agap in trainingandrecommendeda solutionVolunteeredto help acolleaguewith adifficult taskApologizedto acustomer foran internalerrorHelped acustomerwith achallengingrequestAsked forhelp on adifficulttaskShared alessonlearned froma personalmistakeManaged adifficultcustomerinteractionwith patienceReached outto acustomer toclarify anissueInformed thecustomerproactively of aproblem beforethey noticed itTook time toteach acolleaguehow to avoida mistakeEscalated anissue early toavoidcustomerdissatisfactionReported aerror thataffectedmultiplecustomersGave creditto acolleague fortheircontributionAddressedan issuecaused bysomeoneelseA customerthanked youfor yourexcellentserviceApologized for amisunderstandingProactivelygavefeedback toimprove teamperformanceSent a follow-up email toconfirm acustomerwas satisfiedGave thecustomermultiple optionsto solve aproblemTook the blame foramiscommunicationwith a customerTook extratime toensure thecustomerwas satisfiedWent aboveand beyondto exceedcustomerexpectationsManagedcustomerfrustrationafter an errorGave acustomeralternativesolutions aftera mistakeDeliveredbad news toa customerwith fulltransparencyTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultReached out toa customerpost-issueresolution toensuresatisfactionReached outto a customerafter a long-delayedsolutionApologizedfor notmeeting acustomer’sexpectationsProvidedfeedbackto improvea processManaged acustomer issuethat requiredmultiple follow-upsRealizedyou gaveincorrectinformationAdmitted youcouldn’t solve aproblem butfound someonewho couldMade a note forfuture referenceto avoid arecurringmistakeResolved acustomer’sissue onthe first callEscalateda problemto theright teamIdentified agap in trainingandrecommendeda solutionVolunteeredto help acolleaguewith adifficult taskApologizedto acustomer foran internalerrorHelped acustomerwith achallengingrequestAsked forhelp on adifficulttaskShared alessonlearned froma personalmistake

Own Your Mistakes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
O
4
N
5
B
6
O
7
I
8
I
9
O
10
G
11
O
12
N
13
G
14
I
15
I
16
I
17
B
18
B
19
O
20
N
21
O
22
G
23
B
24
N
25
O
26
B
27
G
28
G
29
B
30
O
31
N
32
O
33
G
34
N
35
O
36
I
  1. O-Managed a difficult customer interaction with patience
  2. O-Reached out to a customer to clarify an issue
  3. O-Informed the customer proactively of a problem before they noticed it
  4. N-Took time to teach a colleague how to avoid a mistake
  5. B-Escalated an issue early to avoid customer dissatisfaction
  6. O-Reported a error that affected multiple customers
  7. I-Gave credit to a colleague for their contribution
  8. I-Addressed an issue caused by someone else
  9. O-A customer thanked you for your excellent service
  10. G-Apologized for a misunderstanding
  11. O-Proactively gave feedback to improve team performance
  12. N-Sent a follow-up email to confirm a customer was satisfied
  13. G-Gave the customer multiple options to solve a problem
  14. I-Took the blame for a miscommunication with a customer
  15. I-Took extra time to ensure the customer was satisfied
  16. I-Went above and beyond to exceed customer expectations
  17. B-Managed customer frustration after an error
  18. B-Gave a customer alternative solutions after a mistake
  19. O-Delivered bad news to a customer with full transparency
  20. N-Took accountability for an upset customer even if it wasn’t your fault
  21. O-Reached out to a customer post-issue resolution to ensure satisfaction
  22. G-Reached out to a customer after a long-delayed solution
  23. B-Apologized for not meeting a customer’s expectations
  24. N-Provided feedback to improve a process
  25. O-Managed a customer issue that required multiple follow-ups
  26. B-Realized you gave incorrect information
  27. G-Admitted you couldn’t solve a problem but found someone who could
  28. G-Made a note for future reference to avoid a recurring mistake
  29. B-Resolved a customer’s issue on the first call
  30. O-Escalated a problem to the right team
  31. N-Identified a gap in training and recommended a solution
  32. O-Volunteered to help a colleague with a difficult task
  33. G-Apologized to a customer for an internal error
  34. N-Helped a customer with a challenging request
  35. O-Asked for help on a difficult task
  36. I-Shared a lesson learned from a personal mistake