Took time toteach acolleaguehow to avoida mistakeApologizedfor notmeeting acustomer’sexpectationsTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultAdmitted youcouldn’t solve aproblem butfound someonewho couldSent a follow-up email toconfirm acustomerwas satisfiedAsked forhelp on adifficulttaskInformed thecustomerproactively of aproblem beforethey noticed itGave thecustomermultiple optionsto solve aproblemReached out toa customerpost-issueresolution toensuresatisfactionShared alessonlearned froma personalmistakeApologized for amisunderstandingResolved acustomer’sissue onthe first callVolunteeredto help acolleaguewith adifficult taskIdentified agap in trainingandrecommendeda solutionTook extratime toensure thecustomerwas satisfiedManaged acustomer issuethat requiredmultiple follow-upsA customerthanked youfor yourexcellentserviceManaged adifficultcustomerinteractionwith patienceRealizedyou gaveincorrectinformationDeliveredbad news toa customerwith fulltransparencyTook the blame foramiscommunicationwith a customerApologizedto acustomer foran internalerrorReached outto acustomer toclarify anissueGave acustomeralternativesolutions aftera mistakeAddressedan issuecaused bysomeoneelseEscalated anissue early toavoidcustomerdissatisfactionWent aboveand beyondto exceedcustomerexpectationsGave creditto acolleague fortheircontributionHelped acustomerwith achallengingrequestProactivelygavefeedback toimprove teamperformanceProvidedfeedbackto improvea processManagedcustomerfrustrationafter an errorReported aerror thataffectedmultiplecustomersEscalateda problemto theright teamReached outto a customerafter a long-delayedsolutionMade a note forfuture referenceto avoid arecurringmistakeTook time toteach acolleaguehow to avoida mistakeApologizedfor notmeeting acustomer’sexpectationsTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultAdmitted youcouldn’t solve aproblem butfound someonewho couldSent a follow-up email toconfirm acustomerwas satisfiedAsked forhelp on adifficulttaskInformed thecustomerproactively of aproblem beforethey noticed itGave thecustomermultiple optionsto solve aproblemReached out toa customerpost-issueresolution toensuresatisfactionShared alessonlearned froma personalmistakeApologized for amisunderstandingResolved acustomer’sissue onthe first callVolunteeredto help acolleaguewith adifficult taskIdentified agap in trainingandrecommendeda solutionTook extratime toensure thecustomerwas satisfiedManaged acustomer issuethat requiredmultiple follow-upsA customerthanked youfor yourexcellentserviceManaged adifficultcustomerinteractionwith patienceRealizedyou gaveincorrectinformationDeliveredbad news toa customerwith fulltransparencyTook the blame foramiscommunicationwith a customerApologizedto acustomer foran internalerrorReached outto acustomer toclarify anissueGave acustomeralternativesolutions aftera mistakeAddressedan issuecaused bysomeoneelseEscalated anissue early toavoidcustomerdissatisfactionWent aboveand beyondto exceedcustomerexpectationsGave creditto acolleague fortheircontributionHelped acustomerwith achallengingrequestProactivelygavefeedback toimprove teamperformanceProvidedfeedbackto improvea processManagedcustomerfrustrationafter an errorReported aerror thataffectedmultiplecustomersEscalateda problemto theright teamReached outto a customerafter a long-delayedsolutionMade a note forfuture referenceto avoid arecurringmistake

Own Your Mistakes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
N
4
G
5
N
6
O
7
O
8
G
9
O
10
I
11
G
12
B
13
O
14
N
15
I
16
O
17
O
18
O
19
B
20
O
21
I
22
G
23
O
24
B
25
I
26
B
27
I
28
I
29
N
30
O
31
N
32
B
33
O
34
O
35
G
36
G
  1. N-Took time to teach a colleague how to avoid a mistake
  2. B-Apologized for not meeting a customer’s expectations
  3. N-Took accountability for an upset customer even if it wasn’t your fault
  4. G-Admitted you couldn’t solve a problem but found someone who could
  5. N-Sent a follow-up email to confirm a customer was satisfied
  6. O-Asked for help on a difficult task
  7. O-Informed the customer proactively of a problem before they noticed it
  8. G-Gave the customer multiple options to solve a problem
  9. O-Reached out to a customer post-issue resolution to ensure satisfaction
  10. I-Shared a lesson learned from a personal mistake
  11. G-Apologized for a misunderstanding
  12. B-Resolved a customer’s issue on the first call
  13. O-Volunteered to help a colleague with a difficult task
  14. N-Identified a gap in training and recommended a solution
  15. I-Took extra time to ensure the customer was satisfied
  16. O-Managed a customer issue that required multiple follow-ups
  17. O-A customer thanked you for your excellent service
  18. O-Managed a difficult customer interaction with patience
  19. B-Realized you gave incorrect information
  20. O-Delivered bad news to a customer with full transparency
  21. I-Took the blame for a miscommunication with a customer
  22. G-Apologized to a customer for an internal error
  23. O-Reached out to a customer to clarify an issue
  24. B-Gave a customer alternative solutions after a mistake
  25. I-Addressed an issue caused by someone else
  26. B-Escalated an issue early to avoid customer dissatisfaction
  27. I-Went above and beyond to exceed customer expectations
  28. I-Gave credit to a colleague for their contribution
  29. N-Helped a customer with a challenging request
  30. O-Proactively gave feedback to improve team performance
  31. N-Provided feedback to improve a process
  32. B-Managed customer frustration after an error
  33. O-Reported a error that affected multiple customers
  34. O-Escalated a problem to the right team
  35. G-Reached out to a customer after a long-delayed solution
  36. G-Made a note for future reference to avoid a recurring mistake