Resolved acustomer’sissue onthe first callInformed thecustomerproactively of aproblem beforethey noticed itProactivelygavefeedback toimprove teamperformanceShared alessonlearned froma personalmistakeReached out toa customerpost-issueresolution toensuresatisfactionAdmitted youcouldn’t solve aproblem butfound someonewho couldWent aboveand beyondto exceedcustomerexpectationsVolunteeredto help acolleaguewith adifficult taskProvidedfeedbackto improvea processHelped acustomerwith achallengingrequestReached outto a customerafter a long-delayedsolutionRealizedyou gaveincorrectinformationManagedcustomerfrustrationafter an errorReported aerror thataffectedmultiplecustomersManaged acustomer issuethat requiredmultiple follow-upsTook extratime toensure thecustomerwas satisfiedTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultEscalated anissue early toavoidcustomerdissatisfactionApologized for amisunderstandingAddressedan issuecaused bysomeoneelseApologizedto acustomer foran internalerrorSent a follow-up email toconfirm acustomerwas satisfiedGave thecustomermultiple optionsto solve aproblemGave creditto acolleague fortheircontributionApologizedfor notmeeting acustomer’sexpectationsA customerthanked youfor yourexcellentserviceMade a note forfuture referenceto avoid arecurringmistakeManaged adifficultcustomerinteractionwith patienceIdentified agap in trainingandrecommendeda solutionGave acustomeralternativesolutions aftera mistakeTook time toteach acolleaguehow to avoida mistakeReached outto acustomer toclarify anissueAsked forhelp on adifficulttaskEscalateda problemto theright teamTook the blame foramiscommunicationwith a customerDeliveredbad news toa customerwith fulltransparencyResolved acustomer’sissue onthe first callInformed thecustomerproactively of aproblem beforethey noticed itProactivelygavefeedback toimprove teamperformanceShared alessonlearned froma personalmistakeReached out toa customerpost-issueresolution toensuresatisfactionAdmitted youcouldn’t solve aproblem butfound someonewho couldWent aboveand beyondto exceedcustomerexpectationsVolunteeredto help acolleaguewith adifficult taskProvidedfeedbackto improvea processHelped acustomerwith achallengingrequestReached outto a customerafter a long-delayedsolutionRealizedyou gaveincorrectinformationManagedcustomerfrustrationafter an errorReported aerror thataffectedmultiplecustomersManaged acustomer issuethat requiredmultiple follow-upsTook extratime toensure thecustomerwas satisfiedTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultEscalated anissue early toavoidcustomerdissatisfactionApologized for amisunderstandingAddressedan issuecaused bysomeoneelseApologizedto acustomer foran internalerrorSent a follow-up email toconfirm acustomerwas satisfiedGave thecustomermultiple optionsto solve aproblemGave creditto acolleague fortheircontributionApologizedfor notmeeting acustomer’sexpectationsA customerthanked youfor yourexcellentserviceMade a note forfuture referenceto avoid arecurringmistakeManaged adifficultcustomerinteractionwith patienceIdentified agap in trainingandrecommendeda solutionGave acustomeralternativesolutions aftera mistakeTook time toteach acolleaguehow to avoida mistakeReached outto acustomer toclarify anissueAsked forhelp on adifficulttaskEscalateda problemto theright teamTook the blame foramiscommunicationwith a customerDeliveredbad news toa customerwith fulltransparency

Own Your Mistakes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
I
5
O
6
G
7
I
8
O
9
N
10
N
11
G
12
B
13
B
14
O
15
O
16
I
17
N
18
B
19
G
20
I
21
G
22
N
23
G
24
I
25
B
26
O
27
G
28
O
29
N
30
B
31
N
32
O
33
O
34
O
35
I
36
O
  1. B-Resolved a customer’s issue on the first call
  2. O-Informed the customer proactively of a problem before they noticed it
  3. O-Proactively gave feedback to improve team performance
  4. I-Shared a lesson learned from a personal mistake
  5. O-Reached out to a customer post-issue resolution to ensure satisfaction
  6. G-Admitted you couldn’t solve a problem but found someone who could
  7. I-Went above and beyond to exceed customer expectations
  8. O-Volunteered to help a colleague with a difficult task
  9. N-Provided feedback to improve a process
  10. N-Helped a customer with a challenging request
  11. G-Reached out to a customer after a long-delayed solution
  12. B-Realized you gave incorrect information
  13. B-Managed customer frustration after an error
  14. O-Reported a error that affected multiple customers
  15. O-Managed a customer issue that required multiple follow-ups
  16. I-Took extra time to ensure the customer was satisfied
  17. N-Took accountability for an upset customer even if it wasn’t your fault
  18. B-Escalated an issue early to avoid customer dissatisfaction
  19. G-Apologized for a misunderstanding
  20. I-Addressed an issue caused by someone else
  21. G-Apologized to a customer for an internal error
  22. N-Sent a follow-up email to confirm a customer was satisfied
  23. G-Gave the customer multiple options to solve a problem
  24. I-Gave credit to a colleague for their contribution
  25. B-Apologized for not meeting a customer’s expectations
  26. O-A customer thanked you for your excellent service
  27. G-Made a note for future reference to avoid a recurring mistake
  28. O-Managed a difficult customer interaction with patience
  29. N-Identified a gap in training and recommended a solution
  30. B-Gave a customer alternative solutions after a mistake
  31. N-Took time to teach a colleague how to avoid a mistake
  32. O-Reached out to a customer to clarify an issue
  33. O-Asked for help on a difficult task
  34. O-Escalated a problem to the right team
  35. I-Took the blame for a miscommunication with a customer
  36. O-Delivered bad news to a customer with full transparency