Apologizedfor notmeeting acustomer’sexpectationsTook time toteach acolleaguehow to avoida mistakeAddressedan issuecaused bysomeoneelseGave creditto acolleague fortheircontributionHelped acustomerwith achallengingrequestReached outto acustomer toclarify anissueAdmitted youcouldn’t solve aproblem butfound someonewho couldMade a note forfuture referenceto avoid arecurringmistakeTook the blame foramiscommunicationwith a customerReached outto a customerafter a long-delayedsolutionApologized for amisunderstandingReported aerror thataffectedmultiplecustomersRealizedyou gaveincorrectinformationReached out toa customerpost-issueresolution toensuresatisfactionManaged acustomer issuethat requiredmultiple follow-upsManaged adifficultcustomerinteractionwith patienceManagedcustomerfrustrationafter an errorWent aboveand beyondto exceedcustomerexpectationsGave thecustomermultiple optionsto solve aproblemDeliveredbad news toa customerwith fulltransparencyInformed thecustomerproactively of aproblem beforethey noticed itProactivelygavefeedback toimprove teamperformanceVolunteeredto help acolleaguewith adifficult taskTook extratime toensure thecustomerwas satisfiedShared alessonlearned froma personalmistakeA customerthanked youfor yourexcellentserviceIdentified agap in trainingandrecommendeda solutionSent a follow-up email toconfirm acustomerwas satisfiedGave acustomeralternativesolutions aftera mistakeEscalated anissue early toavoidcustomerdissatisfactionProvidedfeedbackto improvea processTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultApologizedto acustomer foran internalerrorEscalateda problemto theright teamAsked forhelp on adifficulttaskResolved acustomer’sissue onthe first callApologizedfor notmeeting acustomer’sexpectationsTook time toteach acolleaguehow to avoida mistakeAddressedan issuecaused bysomeoneelseGave creditto acolleague fortheircontributionHelped acustomerwith achallengingrequestReached outto acustomer toclarify anissueAdmitted youcouldn’t solve aproblem butfound someonewho couldMade a note forfuture referenceto avoid arecurringmistakeTook the blame foramiscommunicationwith a customerReached outto a customerafter a long-delayedsolutionApologized for amisunderstandingReported aerror thataffectedmultiplecustomersRealizedyou gaveincorrectinformationReached out toa customerpost-issueresolution toensuresatisfactionManaged acustomer issuethat requiredmultiple follow-upsManaged adifficultcustomerinteractionwith patienceManagedcustomerfrustrationafter an errorWent aboveand beyondto exceedcustomerexpectationsGave thecustomermultiple optionsto solve aproblemDeliveredbad news toa customerwith fulltransparencyInformed thecustomerproactively of aproblem beforethey noticed itProactivelygavefeedback toimprove teamperformanceVolunteeredto help acolleaguewith adifficult taskTook extratime toensure thecustomerwas satisfiedShared alessonlearned froma personalmistakeA customerthanked youfor yourexcellentserviceIdentified agap in trainingandrecommendeda solutionSent a follow-up email toconfirm acustomerwas satisfiedGave acustomeralternativesolutions aftera mistakeEscalated anissue early toavoidcustomerdissatisfactionProvidedfeedbackto improvea processTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultApologizedto acustomer foran internalerrorEscalateda problemto theright teamAsked forhelp on adifficulttaskResolved acustomer’sissue onthe first call

Own Your Mistakes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
I
4
I
5
N
6
O
7
G
8
G
9
I
10
G
11
G
12
O
13
B
14
O
15
O
16
O
17
B
18
I
19
G
20
O
21
O
22
O
23
O
24
I
25
I
26
O
27
N
28
N
29
B
30
B
31
N
32
N
33
G
34
O
35
O
36
B
  1. B-Apologized for not meeting a customer’s expectations
  2. N-Took time to teach a colleague how to avoid a mistake
  3. I-Addressed an issue caused by someone else
  4. I-Gave credit to a colleague for their contribution
  5. N-Helped a customer with a challenging request
  6. O-Reached out to a customer to clarify an issue
  7. G-Admitted you couldn’t solve a problem but found someone who could
  8. G-Made a note for future reference to avoid a recurring mistake
  9. I-Took the blame for a miscommunication with a customer
  10. G-Reached out to a customer after a long-delayed solution
  11. G-Apologized for a misunderstanding
  12. O-Reported a error that affected multiple customers
  13. B-Realized you gave incorrect information
  14. O-Reached out to a customer post-issue resolution to ensure satisfaction
  15. O-Managed a customer issue that required multiple follow-ups
  16. O-Managed a difficult customer interaction with patience
  17. B-Managed customer frustration after an error
  18. I-Went above and beyond to exceed customer expectations
  19. G-Gave the customer multiple options to solve a problem
  20. O-Delivered bad news to a customer with full transparency
  21. O-Informed the customer proactively of a problem before they noticed it
  22. O-Proactively gave feedback to improve team performance
  23. O-Volunteered to help a colleague with a difficult task
  24. I-Took extra time to ensure the customer was satisfied
  25. I-Shared a lesson learned from a personal mistake
  26. O-A customer thanked you for your excellent service
  27. N-Identified a gap in training and recommended a solution
  28. N-Sent a follow-up email to confirm a customer was satisfied
  29. B-Gave a customer alternative solutions after a mistake
  30. B-Escalated an issue early to avoid customer dissatisfaction
  31. N-Provided feedback to improve a process
  32. N-Took accountability for an upset customer even if it wasn’t your fault
  33. G-Apologized to a customer for an internal error
  34. O-Escalated a problem to the right team
  35. O-Asked for help on a difficult task
  36. B-Resolved a customer’s issue on the first call