Reached outto acustomer toclarify anissueEscalateda problemto theright teamTook extratime toensure thecustomerwas satisfiedGave thecustomermultiple optionsto solve aproblemApologized for amisunderstandingApologizedfor notmeeting acustomer’sexpectationsRealizedyou gaveincorrectinformationReached outto a customerafter a long-delayedsolutionTook time toteach acolleaguehow to avoida mistakeMade a note forfuture referenceto avoid arecurringmistakeGave acustomeralternativesolutions aftera mistakeSent a follow-up email toconfirm acustomerwas satisfiedAdmitted youcouldn’t solve aproblem butfound someonewho couldAddressedan issuecaused bysomeoneelseManagedcustomerfrustrationafter an errorEscalated anissue early toavoidcustomerdissatisfactionTook the blame foramiscommunicationwith a customerDeliveredbad news toa customerwith fulltransparencyReached out toa customerpost-issueresolution toensuresatisfactionGave creditto acolleague fortheircontributionTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultProvidedfeedbackto improvea processInformed thecustomerproactively of aproblem beforethey noticed itResolved acustomer’sissue onthe first callApologizedto acustomer foran internalerrorReported aerror thataffectedmultiplecustomersWent aboveand beyondto exceedcustomerexpectationsIdentified agap in trainingandrecommendeda solutionShared alessonlearned froma personalmistakeManaged acustomer issuethat requiredmultiple follow-upsManaged adifficultcustomerinteractionwith patienceHelped acustomerwith achallengingrequestAsked forhelp on adifficulttaskVolunteeredto help acolleaguewith adifficult taskProactivelygavefeedback toimprove teamperformanceA customerthanked youfor yourexcellentserviceReached outto acustomer toclarify anissueEscalateda problemto theright teamTook extratime toensure thecustomerwas satisfiedGave thecustomermultiple optionsto solve aproblemApologized for amisunderstandingApologizedfor notmeeting acustomer’sexpectationsRealizedyou gaveincorrectinformationReached outto a customerafter a long-delayedsolutionTook time toteach acolleaguehow to avoida mistakeMade a note forfuture referenceto avoid arecurringmistakeGave acustomeralternativesolutions aftera mistakeSent a follow-up email toconfirm acustomerwas satisfiedAdmitted youcouldn’t solve aproblem butfound someonewho couldAddressedan issuecaused bysomeoneelseManagedcustomerfrustrationafter an errorEscalated anissue early toavoidcustomerdissatisfactionTook the blame foramiscommunicationwith a customerDeliveredbad news toa customerwith fulltransparencyReached out toa customerpost-issueresolution toensuresatisfactionGave creditto acolleague fortheircontributionTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultProvidedfeedbackto improvea processInformed thecustomerproactively of aproblem beforethey noticed itResolved acustomer’sissue onthe first callApologizedto acustomer foran internalerrorReported aerror thataffectedmultiplecustomersWent aboveand beyondto exceedcustomerexpectationsIdentified agap in trainingandrecommendeda solutionShared alessonlearned froma personalmistakeManaged acustomer issuethat requiredmultiple follow-upsManaged adifficultcustomerinteractionwith patienceHelped acustomerwith achallengingrequestAsked forhelp on adifficulttaskVolunteeredto help acolleaguewith adifficult taskProactivelygavefeedback toimprove teamperformanceA customerthanked youfor yourexcellentservice

Own Your Mistakes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
I
4
G
5
G
6
B
7
B
8
G
9
N
10
G
11
B
12
N
13
G
14
I
15
B
16
B
17
I
18
O
19
O
20
I
21
N
22
N
23
O
24
B
25
G
26
O
27
I
28
N
29
I
30
O
31
O
32
N
33
O
34
O
35
O
36
O
  1. O-Reached out to a customer to clarify an issue
  2. O-Escalated a problem to the right team
  3. I-Took extra time to ensure the customer was satisfied
  4. G-Gave the customer multiple options to solve a problem
  5. G-Apologized for a misunderstanding
  6. B-Apologized for not meeting a customer’s expectations
  7. B-Realized you gave incorrect information
  8. G-Reached out to a customer after a long-delayed solution
  9. N-Took time to teach a colleague how to avoid a mistake
  10. G-Made a note for future reference to avoid a recurring mistake
  11. B-Gave a customer alternative solutions after a mistake
  12. N-Sent a follow-up email to confirm a customer was satisfied
  13. G-Admitted you couldn’t solve a problem but found someone who could
  14. I-Addressed an issue caused by someone else
  15. B-Managed customer frustration after an error
  16. B-Escalated an issue early to avoid customer dissatisfaction
  17. I-Took the blame for a miscommunication with a customer
  18. O-Delivered bad news to a customer with full transparency
  19. O-Reached out to a customer post-issue resolution to ensure satisfaction
  20. I-Gave credit to a colleague for their contribution
  21. N-Took accountability for an upset customer even if it wasn’t your fault
  22. N-Provided feedback to improve a process
  23. O-Informed the customer proactively of a problem before they noticed it
  24. B-Resolved a customer’s issue on the first call
  25. G-Apologized to a customer for an internal error
  26. O-Reported a error that affected multiple customers
  27. I-Went above and beyond to exceed customer expectations
  28. N-Identified a gap in training and recommended a solution
  29. I-Shared a lesson learned from a personal mistake
  30. O-Managed a customer issue that required multiple follow-ups
  31. O-Managed a difficult customer interaction with patience
  32. N-Helped a customer with a challenging request
  33. O-Asked for help on a difficult task
  34. O-Volunteered to help a colleague with a difficult task
  35. O-Proactively gave feedback to improve team performance
  36. O-A customer thanked you for your excellent service