Proactivelygavefeedback toimprove teamperformanceTook the blame foramiscommunicationwith a customerGave thecustomermultiple optionsto solve aproblemWent aboveand beyondto exceedcustomerexpectationsTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultAddressedan issuecaused bysomeoneelseTook extratime toensure thecustomerwas satisfiedEscalated anissue early toavoidcustomerdissatisfactionInformed thecustomerproactively of aproblem beforethey noticed itAsked forhelp on adifficulttaskReached out toa customerpost-issueresolution toensuresatisfactionApologizedto acustomer foran internalerrorVolunteeredto help acolleaguewith adifficult taskApologized for amisunderstandingSent a follow-up email toconfirm acustomerwas satisfiedAdmitted youcouldn’t solve aproblem butfound someonewho couldApologizedfor notmeeting acustomer’sexpectationsHelped acustomerwith achallengingrequestGave creditto acolleague fortheircontributionIdentified agap in trainingandrecommendeda solutionReached outto acustomer toclarify anissueProvidedfeedbackto improvea processManaged acustomer issuethat requiredmultiple follow-upsDeliveredbad news toa customerwith fulltransparencyTook time toteach acolleaguehow to avoida mistakeEscalateda problemto theright teamMade a note forfuture referenceto avoid arecurringmistakeA customerthanked youfor yourexcellentserviceRealizedyou gaveincorrectinformationReported aerror thataffectedmultiplecustomersShared alessonlearned froma personalmistakeManaged adifficultcustomerinteractionwith patienceReached outto a customerafter a long-delayedsolutionManagedcustomerfrustrationafter an errorGave acustomeralternativesolutions aftera mistakeResolved acustomer’sissue onthe first callProactivelygavefeedback toimprove teamperformanceTook the blame foramiscommunicationwith a customerGave thecustomermultiple optionsto solve aproblemWent aboveand beyondto exceedcustomerexpectationsTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultAddressedan issuecaused bysomeoneelseTook extratime toensure thecustomerwas satisfiedEscalated anissue early toavoidcustomerdissatisfactionInformed thecustomerproactively of aproblem beforethey noticed itAsked forhelp on adifficulttaskReached out toa customerpost-issueresolution toensuresatisfactionApologizedto acustomer foran internalerrorVolunteeredto help acolleaguewith adifficult taskApologized for amisunderstandingSent a follow-up email toconfirm acustomerwas satisfiedAdmitted youcouldn’t solve aproblem butfound someonewho couldApologizedfor notmeeting acustomer’sexpectationsHelped acustomerwith achallengingrequestGave creditto acolleague fortheircontributionIdentified agap in trainingandrecommendeda solutionReached outto acustomer toclarify anissueProvidedfeedbackto improvea processManaged acustomer issuethat requiredmultiple follow-upsDeliveredbad news toa customerwith fulltransparencyTook time toteach acolleaguehow to avoida mistakeEscalateda problemto theright teamMade a note forfuture referenceto avoid arecurringmistakeA customerthanked youfor yourexcellentserviceRealizedyou gaveincorrectinformationReported aerror thataffectedmultiplecustomersShared alessonlearned froma personalmistakeManaged adifficultcustomerinteractionwith patienceReached outto a customerafter a long-delayedsolutionManagedcustomerfrustrationafter an errorGave acustomeralternativesolutions aftera mistakeResolved acustomer’sissue onthe first call

Own Your Mistakes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
G
4
I
5
N
6
I
7
I
8
B
9
O
10
O
11
O
12
G
13
O
14
G
15
N
16
G
17
B
18
N
19
I
20
N
21
O
22
N
23
O
24
O
25
N
26
O
27
G
28
O
29
B
30
O
31
I
32
O
33
G
34
B
35
B
36
B
  1. O-Proactively gave feedback to improve team performance
  2. I-Took the blame for a miscommunication with a customer
  3. G-Gave the customer multiple options to solve a problem
  4. I-Went above and beyond to exceed customer expectations
  5. N-Took accountability for an upset customer even if it wasn’t your fault
  6. I-Addressed an issue caused by someone else
  7. I-Took extra time to ensure the customer was satisfied
  8. B-Escalated an issue early to avoid customer dissatisfaction
  9. O-Informed the customer proactively of a problem before they noticed it
  10. O-Asked for help on a difficult task
  11. O-Reached out to a customer post-issue resolution to ensure satisfaction
  12. G-Apologized to a customer for an internal error
  13. O-Volunteered to help a colleague with a difficult task
  14. G-Apologized for a misunderstanding
  15. N-Sent a follow-up email to confirm a customer was satisfied
  16. G-Admitted you couldn’t solve a problem but found someone who could
  17. B-Apologized for not meeting a customer’s expectations
  18. N-Helped a customer with a challenging request
  19. I-Gave credit to a colleague for their contribution
  20. N-Identified a gap in training and recommended a solution
  21. O-Reached out to a customer to clarify an issue
  22. N-Provided feedback to improve a process
  23. O-Managed a customer issue that required multiple follow-ups
  24. O-Delivered bad news to a customer with full transparency
  25. N-Took time to teach a colleague how to avoid a mistake
  26. O-Escalated a problem to the right team
  27. G-Made a note for future reference to avoid a recurring mistake
  28. O-A customer thanked you for your excellent service
  29. B-Realized you gave incorrect information
  30. O-Reported a error that affected multiple customers
  31. I-Shared a lesson learned from a personal mistake
  32. O-Managed a difficult customer interaction with patience
  33. G-Reached out to a customer after a long-delayed solution
  34. B-Managed customer frustration after an error
  35. B-Gave a customer alternative solutions after a mistake
  36. B-Resolved a customer’s issue on the first call