(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
O-Managed a difficult customer interaction with patience
O-Reached out to a customer to clarify an issue
O-Informed the customer proactively of a problem before they noticed it
N-Took time to teach a colleague how to avoid a mistake
B-Escalated an issue early to avoid customer dissatisfaction
O-Reported a error that affected multiple customers
I-Gave credit to a colleague for their contribution
I-Addressed an issue caused by someone else
O-A customer thanked you for your excellent service
G-Apologized for a misunderstanding
O-Proactively gave feedback to improve team performance
N-Sent a follow-up email to confirm a customer was satisfied
G-Gave the customer multiple options to solve a problem
I-Took the blame for a miscommunication with a customer
I-Took extra time to ensure the customer was satisfied
I-Went above and beyond to exceed customer expectations
B-Managed customer frustration after an error
B-Gave a customer alternative solutions after a mistake
O-Delivered bad news to a customer with full transparency
N-Took accountability for an upset customer even if it wasn’t your fault
O-Reached out to a customer post-issue resolution to ensure satisfaction
G-Reached out to a customer after a long-delayed solution
B-Apologized for not meeting a customer’s expectations
N-Provided feedback to improve a process
O-Managed a customer issue that required multiple follow-ups
B-Realized you gave incorrect information
G-Admitted you couldn’t solve a problem but found someone who could
G-Made a note for future reference to avoid a recurring mistake
B-Resolved a customer’s issue on the first call
O-Escalated a problem to the right team
N-Identified a gap in training and recommended a solution
O-Volunteered to help a colleague with a difficult task