Took extratime toensure thecustomerwas satisfiedReported aerror thataffectedmultiplecustomersA customerthanked youfor yourexcellentserviceReached out toa customerpost-issueresolution toensuresatisfactionGave acustomeralternativesolutions aftera mistakeEscalated anissue early toavoidcustomerdissatisfactionProvidedfeedbackto improvea processProactivelygavefeedback toimprove teamperformanceAddressedan issuecaused bysomeoneelseEscalateda problemto theright teamTook the blame foramiscommunicationwith a customerReached outto a customerafter a long-delayedsolutionApologizedfor notmeeting acustomer’sexpectationsReached outto acustomer toclarify anissueDeliveredbad news toa customerwith fulltransparencyGave creditto acolleague fortheircontributionGave thecustomermultiple optionsto solve aproblemShared alessonlearned froma personalmistakeVolunteeredto help acolleaguewith adifficult taskManagedcustomerfrustrationafter an errorTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultIdentified agap in trainingandrecommendeda solutionManaged acustomer issuethat requiredmultiple follow-upsAsked forhelp on adifficulttaskMade a note forfuture referenceto avoid arecurringmistakeHelped acustomerwith achallengingrequestSent a follow-up email toconfirm acustomerwas satisfiedRealizedyou gaveincorrectinformationResolved acustomer’sissue onthe first callManaged adifficultcustomerinteractionwith patienceApologizedto acustomer foran internalerrorApologized for amisunderstandingWent aboveand beyondto exceedcustomerexpectationsAdmitted youcouldn’t solve aproblem butfound someonewho couldInformed thecustomerproactively of aproblem beforethey noticed itTook time toteach acolleaguehow to avoida mistakeTook extratime toensure thecustomerwas satisfiedReported aerror thataffectedmultiplecustomersA customerthanked youfor yourexcellentserviceReached out toa customerpost-issueresolution toensuresatisfactionGave acustomeralternativesolutions aftera mistakeEscalated anissue early toavoidcustomerdissatisfactionProvidedfeedbackto improvea processProactivelygavefeedback toimprove teamperformanceAddressedan issuecaused bysomeoneelseEscalateda problemto theright teamTook the blame foramiscommunicationwith a customerReached outto a customerafter a long-delayedsolutionApologizedfor notmeeting acustomer’sexpectationsReached outto acustomer toclarify anissueDeliveredbad news toa customerwith fulltransparencyGave creditto acolleague fortheircontributionGave thecustomermultiple optionsto solve aproblemShared alessonlearned froma personalmistakeVolunteeredto help acolleaguewith adifficult taskManagedcustomerfrustrationafter an errorTookaccountabilityfor an upsetcustomer evenif it wasn’t yourfaultIdentified agap in trainingandrecommendeda solutionManaged acustomer issuethat requiredmultiple follow-upsAsked forhelp on adifficulttaskMade a note forfuture referenceto avoid arecurringmistakeHelped acustomerwith achallengingrequestSent a follow-up email toconfirm acustomerwas satisfiedRealizedyou gaveincorrectinformationResolved acustomer’sissue onthe first callManaged adifficultcustomerinteractionwith patienceApologizedto acustomer foran internalerrorApologized for amisunderstandingWent aboveand beyondto exceedcustomerexpectationsAdmitted youcouldn’t solve aproblem butfound someonewho couldInformed thecustomerproactively of aproblem beforethey noticed itTook time toteach acolleaguehow to avoida mistake

Own Your Mistakes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
O
5
B
6
B
7
N
8
O
9
I
10
O
11
I
12
G
13
B
14
O
15
O
16
I
17
G
18
I
19
O
20
B
21
N
22
N
23
O
24
O
25
G
26
N
27
N
28
B
29
B
30
O
31
G
32
G
33
I
34
G
35
O
36
N
  1. I-Took extra time to ensure the customer was satisfied
  2. O-Reported a error that affected multiple customers
  3. O-A customer thanked you for your excellent service
  4. O-Reached out to a customer post-issue resolution to ensure satisfaction
  5. B-Gave a customer alternative solutions after a mistake
  6. B-Escalated an issue early to avoid customer dissatisfaction
  7. N-Provided feedback to improve a process
  8. O-Proactively gave feedback to improve team performance
  9. I-Addressed an issue caused by someone else
  10. O-Escalated a problem to the right team
  11. I-Took the blame for a miscommunication with a customer
  12. G-Reached out to a customer after a long-delayed solution
  13. B-Apologized for not meeting a customer’s expectations
  14. O-Reached out to a customer to clarify an issue
  15. O-Delivered bad news to a customer with full transparency
  16. I-Gave credit to a colleague for their contribution
  17. G-Gave the customer multiple options to solve a problem
  18. I-Shared a lesson learned from a personal mistake
  19. O-Volunteered to help a colleague with a difficult task
  20. B-Managed customer frustration after an error
  21. N-Took accountability for an upset customer even if it wasn’t your fault
  22. N-Identified a gap in training and recommended a solution
  23. O-Managed a customer issue that required multiple follow-ups
  24. O-Asked for help on a difficult task
  25. G-Made a note for future reference to avoid a recurring mistake
  26. N-Helped a customer with a challenging request
  27. N-Sent a follow-up email to confirm a customer was satisfied
  28. B-Realized you gave incorrect information
  29. B-Resolved a customer’s issue on the first call
  30. O-Managed a difficult customer interaction with patience
  31. G-Apologized to a customer for an internal error
  32. G-Apologized for a misunderstanding
  33. I-Went above and beyond to exceed customer expectations
  34. G-Admitted you couldn’t solve a problem but found someone who could
  35. O-Informed the customer proactively of a problem before they noticed it
  36. N-Took time to teach a colleague how to avoid a mistake