This bingo card has a free space and 24 words: Spoke w/ the last name "Smith", Answered a warranty question, Upset and wants later timeframe, Needs done TODAY!, Answered a call from 218 area code, Accidently gave your personal number for call back.., Sales calling in for customer, Someone calling in for a job, Upset having to pay OOW repairs, "Sales says everything/ anything is covered", Upset warranty expired, "This is not normal wear", "This IS defective.", Upset pet damager is NOT covered, Accidently spills coffee at desk, wrinkles on cushions, pilling, Says "the previous agent told me ...", Get customers voicemail, Receives call from the same customer multiple times, Asks for manager right away, Customer answers mid-voicemail, Wrong number and "I'll call back.".
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