This bingo card has a free space and 24 words: Caller puts you on hold., Doesn't have member ID ready on B&E call., Caller sneezes., Have to send a claim back for review., Caller cusses., Member has another insurance., Caller calls you by the wrong name., Kid crying or dog barking in the background., Faxed RMA Dental Policy successfully., Provider wants to appeal instead of retro-auth., Provider complains about EOBs or Claims portal format., Take over 50 calls in a day., Caller's name begins with a J., Faxed or emailed ACH form for ACH Hold payment., Over ten minute phone call., Emailed a list of UHC providers to a traveler., Walked caller through downloading EOB from portal., Caller disconnected., Had to get new batteries for wireless mouse., Caller's name begins with R., TPC had the claim # and specific question about the claim., Unable to locate claim or member in tango., Emailed pharmacy@ to place override. and Caller tells you a lot more info than needed to assist..
Call Center BINGO! | Ophthalmology Bingo | CS Week 2021: The Heart of Service | Call Center BINGO! | Mentor Observation BINGO
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