CRS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Faxed or emailed ACH form for ACH Hold payment.
2. Had to get new batteries for wireless mouse.
3. Emailed a list of UHC providers to a traveler.
4. Walked caller through downloading EOB from portal.
5. Caller cusses.
6. Caller's name begins with R.
7. Kid crying or dog barking in the background.
8. Provider complains about EOBs or Claims portal format.
9. Caller's name begins with a J.
10. Emailed pharmacy@ to place override.
11. Member has another insurance.
12. Unable to locate claim or member in tango.
13. Take over 50 calls in a day.
14. TPC had the claim # and specific question about the claim.
15. Faxed RMA Dental Policy successfully.
16. Caller tells you a lot more info than needed to assist.
17. Provider wants to appeal instead of retro-auth.
18. Caller sneezes.
19. Caller disconnected.
20. Caller puts you on hold.
21. Over ten minute phone call.
22. Doesn't have member ID ready on B&E call.
23. Caller calls you by the wrong name.
24. Have to send a claim back for review.