(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Provider complains about EOBs or Claims portal format.
Emailed a list of UHC providers to a traveler.
Had to get new batteries for wireless mouse.
Member has another insurance.
TPC had the claim # and specific question about the claim.
Emailed pharmacy@ to place override.
Kid crying or dog barking in the background.
Faxed RMA Dental Policy successfully.
Take over 50 calls in a day.
Have to send a claim back for review.
Caller's name begins with R.
Caller puts you on hold.
Caller disconnected.
Faxed or emailed ACH form for ACH Hold payment.
Walked caller through downloading EOB from portal.
Caller cusses.
Provider wants to appeal instead of retro-auth.
Unable to locate claim or member in tango.
Caller calls you by the wrong name.
Caller's name begins with a J.
Caller sneezes.
Over ten minute phone call.
Doesn't have member ID ready on B&E call.
Caller tells you a lot more info than needed to assist.
