(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have to send a claim back for review.
TPC had the claim # and specific question about the claim.
Had to get new batteries for wireless mouse.
Unable to locate claim or member in tango.
Emailed pharmacy@ to place override.
Faxed RMA Dental Policy successfully.
Caller's name begins with R.
Doesn't have member ID ready on B&E call.
Provider wants to appeal instead of retro-auth.
Faxed or emailed ACH form for ACH Hold payment.
Take over 50 calls in a day.
Caller cusses.
Caller's name begins with a J.
Provider complains about EOBs or Claims portal format.
Member has another insurance.
Caller tells you a lot more info than needed to assist.
Caller calls you by the wrong name.
Kid crying or dog barking in the background.
Emailed a list of UHC providers to a traveler.
Caller disconnected.
Over ten minute phone call.
Walked caller through downloading EOB from portal.
