CRS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Provider complains about EOBs or Claims portal format.
2. Caller's name begins with R.
3. Have to send a claim back for review.
4. Caller sneezes.
5. Caller tells you a lot more info than needed to assist.
6. Walked caller through downloading EOB from portal.
7. Caller's name begins with a J.
8. Faxed RMA Dental Policy successfully.
9. Take over 50 calls in a day.
10. Over ten minute phone call.
11. Had to get new batteries for wireless mouse.
12. Unable to locate claim or member in tango.
13. Caller calls you by the wrong name.
14. Kid crying or dog barking in the background.
15. Provider wants to appeal instead of retro-auth.
16. Member has another insurance.
17. TPC had the claim # and specific question about the claim.
18. Caller puts you on hold.
19. Caller disconnected.
20. Doesn't have member ID ready on B&E call.
21. Emailed pharmacy@ to place override.
22. Faxed or emailed ACH form for ACH Hold payment.
23. Caller cusses.
24. Emailed a list of UHC providers to a traveler.