(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had to get new batteries for wireless mouse.
Caller puts you on hold.
Walked caller through downloading EOB from portal.
TPC had the claim # and specific question about the claim.
Caller's name begins with a J.
Caller's name begins with R.
Faxed RMA Dental Policy successfully.
Faxed or emailed ACH form for ACH Hold payment.
Provider complains about EOBs or Claims portal format.
Take over 50 calls in a day.
Caller cusses.
Emailed pharmacy@ to place override.
Kid crying or dog barking in the background.
Caller calls you by the wrong name.
Doesn't have member ID ready on B&E call.
Emailed a list of UHC providers to a traveler.
Caller disconnected.
Provider wants to appeal instead of retro-auth.
Caller tells you a lot more info than needed to assist.
