CRS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Caller disconnected.
2. Walked caller through downloading EOB from portal.
3. Unable to locate claim or member in tango.
4. Doesn't have member ID ready on B&E call.
5. Caller's name begins with a J.
6. Caller cusses.
7. TPC had the claim # and specific question about the claim.
8. Take over 50 calls in a day.
9. Have to send a claim back for review.
10. Emailed pharmacy@ to place override.
11. Emailed a list of UHC providers to a traveler.
12. Caller tells you a lot more info than needed to assist.
13. Provider complains about EOBs or Claims portal format.
14. Caller puts you on hold.
15. Member has another insurance.
16. Over ten minute phone call.
17. Faxed RMA Dental Policy successfully.
18. Caller's name begins with R.
19. Caller calls you by the wrong name.
20. Faxed or emailed ACH form for ACH Hold payment.
21. Caller sneezes.
22. Kid crying or dog barking in the background.
23. Provider wants to appeal instead of retro-auth.
24. Had to get new batteries for wireless mouse.