CRS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Emailed pharmacy@ to place override.
2. Caller sneezes.
3. Faxed RMA Dental Policy successfully.
4. Provider complains about EOBs or Claims portal format.
5. Caller's name begins with R.
6. Provider wants to appeal instead of retro-auth.
7. TPC had the claim # and specific question about the claim.
8. Unable to locate claim or member in tango.
9. Doesn't have member ID ready on B&E call.
10. Had to get new batteries for wireless mouse.
11. Emailed a list of UHC providers to a traveler.
12. Caller's name begins with a J.
13. Kid crying or dog barking in the background.
14. Walked caller through downloading EOB from portal.
15. Caller tells you a lot more info than needed to assist.
16. Caller disconnected.
17. Member has another insurance.
18. Caller puts you on hold.
19. Caller calls you by the wrong name.
20. Have to send a claim back for review.
21. Caller cusses.
22. Over ten minute phone call.
23. Take over 50 calls in a day.
24. Faxed or emailed ACH form for ACH Hold payment.