(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Caller disconnected.
Faxed or emailed ACH form for ACH Hold payment.
Faxed RMA Dental Policy successfully.
Caller puts you on hold.
Take over 50 calls in a day.
Unable to locate claim or member in tango.
Doesn't have member ID ready on B&E call.
Caller's name begins with a J.
Emailed pharmacy@ to place override.
Caller sneezes.
Provider wants to appeal instead of retro-auth.
Emailed a list of UHC providers to a traveler.
Over ten minute phone call.
TPC had the claim # and specific question about the claim.
Caller cusses.
Had to get new batteries for wireless mouse.
Provider complains about EOBs or Claims portal format.
Caller's name begins with R.
Caller tells you a lot more info than needed to assist.
Have to send a claim back for review.
Kid crying or dog barking in the background.
Caller calls you by the wrong name.
Walked caller through downloading EOB from portal.
