(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Kid crying or dog barking in the background.
Caller sneezes.
Caller cusses.
Take over 50 calls in a day.
Walked caller through downloading EOB from portal.
TPC had the claim # and specific question about the claim.
Caller's name begins with R.
Over ten minute phone call.
Caller's name begins with a J.
Emailed pharmacy@ to place override.
Caller disconnected.
Doesn't have member ID ready on B&E call.
Have to send a claim back for review.
Had to get new batteries for wireless mouse.
Member has another insurance.
Faxed or emailed ACH form for ACH Hold payment.
Faxed RMA Dental Policy successfully.
Emailed a list of UHC providers to a traveler.
Provider complains about EOBs or Claims portal format.
Caller calls you by the wrong name.
Caller puts you on hold.
Provider wants to appeal instead of retro-auth.
Unable to locate claim or member in tango.
Caller tells you a lot more info than needed to assist.
