(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Walked caller through downloading EOB from portal.
Caller calls you by the wrong name.
Caller's name begins with a J.
Provider wants to appeal instead of retro-auth.
Faxed RMA Dental Policy successfully.
Provider complains about EOBs or Claims portal format.
Over ten minute phone call.
Caller tells you a lot more info than needed to assist.
Emailed pharmacy@ to place override.
Kid crying or dog barking in the background.
Caller sneezes.
Take over 50 calls in a day.
Caller cusses.
Unable to locate claim or member in tango.
Have to send a claim back for review.
Member has another insurance.
Had to get new batteries for wireless mouse.
Caller's name begins with R.
TPC had the claim # and specific question about the claim.
