(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller cusses.
Faxed RMA Dental Policy successfully.
Had to get new batteries for wireless mouse.
Over ten minute phone call.
Faxed or emailed ACH form for ACH Hold payment.
Doesn't have member ID ready on B&E call.
Walked caller through downloading EOB from portal.
Unable to locate claim or member in tango.
Provider complains about EOBs or Claims portal format.
Caller sneezes.
Kid crying or dog barking in the background.
Provider wants to appeal instead of retro-auth.
Member has another insurance.
Emailed pharmacy@ to place override.
Caller's name begins with R.
Caller puts you on hold.
Take over 50 calls in a day.
Have to send a claim back for review.
Emailed a list of UHC providers to a traveler.
Caller tells you a lot more info than needed to assist.
Caller disconnected.
Caller calls you by the wrong name.
Caller's name begins with a J.
TPC had the claim # and specific question about the claim.
