CRS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Caller puts you on hold.
2. Caller's name begins with a J.
3. Faxed RMA Dental Policy successfully.
4. Walked caller through downloading EOB from portal.
5. Had to get new batteries for wireless mouse.
6. Emailed pharmacy@ to place override.
7. Caller tells you a lot more info than needed to assist.
8. Caller calls you by the wrong name.
9. Provider complains about EOBs or Claims portal format.
10. Kid crying or dog barking in the background.
11. Emailed a list of UHC providers to a traveler.
12. Caller cusses.
13. Provider wants to appeal instead of retro-auth.
14. Have to send a claim back for review.
15. Caller disconnected.
16. TPC had the claim # and specific question about the claim.
17. Caller's name begins with R.
18. Member has another insurance.
19. Caller sneezes.
20. Faxed or emailed ACH form for ACH Hold payment.
21. Take over 50 calls in a day.
22. Unable to locate claim or member in tango.
23. Doesn't have member ID ready on B&E call.
24. Over ten minute phone call.