(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Emailed a list of UHC providers to a traveler.
Caller disconnected.
Caller cusses.
Have to send a claim back for review.
Member has another insurance.
Caller tells you a lot more info than needed to assist.
Had to get new batteries for wireless mouse.
Caller sneezes.
Take over 50 calls in a day.
Doesn't have member ID ready on B&E call.
TPC had the claim # and specific question about the claim.
Caller's name begins with R.
Caller's name begins with a J.
Caller puts you on hold.
Provider wants to appeal instead of retro-auth.
Over ten minute phone call.
Emailed pharmacy@ to place override.
Kid crying or dog barking in the background.
Unable to locate claim or member in tango.
Faxed or emailed ACH form for ACH Hold payment.
Walked caller through downloading EOB from portal.
Caller calls you by the wrong name.
Faxed RMA Dental Policy successfully.
Provider complains about EOBs or Claims portal format.
