(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Over ten minute phone call.
Unable to locate claim or member in tango.
Walked caller through downloading EOB from portal.
Doesn't have member ID ready on B&E call.
Caller's name begins with a J.
Have to send a claim back for review.
Caller's name begins with R.
Had to get new batteries for wireless mouse.
Caller calls you by the wrong name.
Caller sneezes.
Emailed a list of UHC providers to a traveler.
Caller cusses.
Provider complains about EOBs or Claims portal format.
Faxed RMA Dental Policy successfully.
Take over 50 calls in a day.
Provider wants to appeal instead of retro-auth.
Kid crying or dog barking in the background.
TPC had the claim # and specific question about the claim.
Caller tells you a lot more info than needed to assist.
