CRS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Walked caller through downloading EOB from portal.
2. Provider complains about EOBs or Claims portal format.
3. Over ten minute phone call.
4. Caller's name begins with R.
5. Emailed pharmacy@ to place override.
6. Caller tells you a lot more info than needed to assist.
7. TPC had the claim # and specific question about the claim.
8. Member has another insurance.
9. Faxed RMA Dental Policy successfully.
10. Caller disconnected.
11. Caller calls you by the wrong name.
12. Caller sneezes.
13. Have to send a claim back for review.
14. Caller cusses.
15. Doesn't have member ID ready on B&E call.
16. Take over 50 calls in a day.
17. Emailed a list of UHC providers to a traveler.
18. Caller puts you on hold.
19. Caller's name begins with a J.
20. Kid crying or dog barking in the background.
21. Had to get new batteries for wireless mouse.
22. Faxed or emailed ACH form for ACH Hold payment.
23. Provider wants to appeal instead of retro-auth.
24. Unable to locate claim or member in tango.