(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Doesn't have member ID ready on B&E call.
Caller cusses.
Caller's name begins with a J.
Take over 50 calls in a day.
Provider wants to appeal instead of retro-auth.
Caller disconnected.
Caller sneezes.
Emailed a list of UHC providers to a traveler.
Member has another insurance.
Emailed pharmacy@ to place override.
Over ten minute phone call.
Caller's name begins with R.
Walked caller through downloading EOB from portal.
Caller tells you a lot more info than needed to assist.
Unable to locate claim or member in tango.
Kid crying or dog barking in the background.
Had to get new batteries for wireless mouse.
Caller calls you by the wrong name.
Faxed RMA Dental Policy successfully.
Faxed or emailed ACH form for ACH Hold payment.
Provider complains about EOBs or Claims portal format.
Have to send a claim back for review.
TPC had the claim # and specific question about the claim.
