CRS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Provider complains about EOBs or Claims portal format.
2. Have to send a claim back for review.
3. Member has another insurance.
4. Caller disconnected.
5. Take over 50 calls in a day.
6. Walked caller through downloading EOB from portal.
7. Caller tells you a lot more info than needed to assist.
8. Kid crying or dog barking in the background.
9. TPC had the claim # and specific question about the claim.
10. Doesn't have member ID ready on B&E call.
11. Caller puts you on hold.
12. Caller cusses.
13. Emailed pharmacy@ to place override.
14. Emailed a list of UHC providers to a traveler.
15. Caller's name begins with R.
16. Caller sneezes.
17. Caller calls you by the wrong name.
18. Caller's name begins with a J.
19. Unable to locate claim or member in tango.
20. Provider wants to appeal instead of retro-auth.
21. Had to get new batteries for wireless mouse.
22. Faxed or emailed ACH form for ACH Hold payment.
23. Faxed RMA Dental Policy successfully.
24. Over ten minute phone call.