This bingo card has 16 words: Make brews for the team., Close all CRM tasks that are still open., Ask a customer how their day is going, Agree callback with customer to improve FTR, Take 30 inbound calls, Do not use any negative phrases on a call, Take ownership of a call when a colleague has previously dealt with it., Close complaint same day, Send 3 trustpilots, Complete more than 1 chase on an account., Have less than 3 short outbound calls., Wish customer a lovely day, Log dissat/complaint where applicable, How was the call for you today?, Have no short calls in a day. and Added vulnerability where applicable.
Spring 2016 | Customer care | Team Thompson Bingo | B I N G O | Customer Experience Bingo Friday
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