Close allCRM tasksthat arestill open.Wishcustomera lovelydayHave noshort callsin a day.Send 3trustpilotsCompletemore than1 chase onan account.Makebrews forthe team.Take ownershipof a call when acolleague haspreviously dealtwith it.Do not useany negativephrases on acallAsk acustomerhow theirday is goingHave lessthan 3 shortoutboundcalls.AddedvulnerabilitywhereapplicableLogdissat/complaintwhereapplicableTake 30inboundcallsClosecomplaintsame dayAgreecallback withcustomer toimprove FTRHow wasthe call foryoutoday?Close allCRM tasksthat arestill open.Wishcustomera lovelydayHave noshort callsin a day.Send 3trustpilotsCompletemore than1 chase onan account.Makebrews forthe team.Take ownershipof a call when acolleague haspreviously dealtwith it.Do not useany negativephrases on acallAsk acustomerhow theirday is goingHave lessthan 3 shortoutboundcalls.AddedvulnerabilitywhereapplicableLogdissat/complaintwhereapplicableTake 30inboundcallsClosecomplaintsame dayAgreecallback withcustomer toimprove FTRHow wasthe call foryoutoday?

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close all CRM tasks that are still open.
  2. Wish customer a lovely day
  3. Have no short calls in a day.
  4. Send 3 trustpilots
  5. Complete more than 1 chase on an account.
  6. Make brews for the team.
  7. Take ownership of a call when a colleague has previously dealt with it.
  8. Do not use any negative phrases on a call
  9. Ask a customer how their day is going
  10. Have less than 3 short outbound calls.
  11. Added vulnerability where applicable
  12. Log dissat/complaint where applicable
  13. Take 30 inbound calls
  14. Close complaint same day
  15. Agree callback with customer to improve FTR
  16. How was the call for you today?