Send 3trustpilotsDo not useany negativephrases on acallTake 30inboundcallsCompletemore than1 chase onan account.Have lessthan 3 shortoutboundcalls.AddedvulnerabilitywhereapplicableHow wasthe call foryoutoday?Ask acustomerhow theirday is goingLogdissat/complaintwhereapplicableHave noshort callsin a day.Close allCRM tasksthat arestill open.Closecomplaintsame dayTake ownershipof a call when acolleague haspreviously dealtwith it.Wishcustomera lovelydayMakebrews forthe team.Agreecallback withcustomer toimprove FTRSend 3trustpilotsDo not useany negativephrases on acallTake 30inboundcallsCompletemore than1 chase onan account.Have lessthan 3 shortoutboundcalls.AddedvulnerabilitywhereapplicableHow wasthe call foryoutoday?Ask acustomerhow theirday is goingLogdissat/complaintwhereapplicableHave noshort callsin a day.Close allCRM tasksthat arestill open.Closecomplaintsame dayTake ownershipof a call when acolleague haspreviously dealtwith it.Wishcustomera lovelydayMakebrews forthe team.Agreecallback withcustomer toimprove FTR

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send 3 trustpilots
  2. Do not use any negative phrases on a call
  3. Take 30 inbound calls
  4. Complete more than 1 chase on an account.
  5. Have less than 3 short outbound calls.
  6. Added vulnerability where applicable
  7. How was the call for you today?
  8. Ask a customer how their day is going
  9. Log dissat/complaint where applicable
  10. Have no short calls in a day.
  11. Close all CRM tasks that are still open.
  12. Close complaint same day
  13. Take ownership of a call when a colleague has previously dealt with it.
  14. Wish customer a lovely day
  15. Make brews for the team.
  16. Agree callback with customer to improve FTR