Makebrews forthe team.How wasthe call foryoutoday?Close allCRM tasksthat arestill open.Closecomplaintsame dayTake ownershipof a call when acolleague haspreviously dealtwith it.Do not useany negativephrases on acallAsk acustomerhow theirday is goingHave noshort callsin a day.Wishcustomera lovelydayAddedvulnerabilitywhereapplicableSend 3trustpilotsAgreecallback withcustomer toimprove FTRTake 30inboundcallsCompletemore than1 chase onan account.Have lessthan 3 shortoutboundcalls.Logdissat/complaintwhereapplicableMakebrews forthe team.How wasthe call foryoutoday?Close allCRM tasksthat arestill open.Closecomplaintsame dayTake ownershipof a call when acolleague haspreviously dealtwith it.Do not useany negativephrases on acallAsk acustomerhow theirday is goingHave noshort callsin a day.Wishcustomera lovelydayAddedvulnerabilitywhereapplicableSend 3trustpilotsAgreecallback withcustomer toimprove FTRTake 30inboundcallsCompletemore than1 chase onan account.Have lessthan 3 shortoutboundcalls.Logdissat/complaintwhereapplicable

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make brews for the team.
  2. How was the call for you today?
  3. Close all CRM tasks that are still open.
  4. Close complaint same day
  5. Take ownership of a call when a colleague has previously dealt with it.
  6. Do not use any negative phrases on a call
  7. Ask a customer how their day is going
  8. Have no short calls in a day.
  9. Wish customer a lovely day
  10. Added vulnerability where applicable
  11. Send 3 trustpilots
  12. Agree callback with customer to improve FTR
  13. Take 30 inbound calls
  14. Complete more than 1 chase on an account.
  15. Have less than 3 short outbound calls.
  16. Log dissat/complaint where applicable