Logdissat/complaintwhereapplicableClose allCRM tasksthat arestill open.How wasthe call foryoutoday?Ask acustomerhow theirday is goingMakebrews forthe team.Do not useany negativephrases on acallClosecomplaintsame dayHave noshort callsin a day.Take 30inboundcallsAgreecallback withcustomer toimprove FTRWishcustomera lovelydaySend 3trustpilotsAddedvulnerabilitywhereapplicableCompletemore than1 chase onan account.Take ownershipof a call when acolleague haspreviously dealtwith it.Have lessthan 3 shortoutboundcalls.Logdissat/complaintwhereapplicableClose allCRM tasksthat arestill open.How wasthe call foryoutoday?Ask acustomerhow theirday is goingMakebrews forthe team.Do not useany negativephrases on acallClosecomplaintsame dayHave noshort callsin a day.Take 30inboundcallsAgreecallback withcustomer toimprove FTRWishcustomera lovelydaySend 3trustpilotsAddedvulnerabilitywhereapplicableCompletemore than1 chase onan account.Take ownershipof a call when acolleague haspreviously dealtwith it.Have lessthan 3 shortoutboundcalls.

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Log dissat/complaint where applicable
  2. Close all CRM tasks that are still open.
  3. How was the call for you today?
  4. Ask a customer how their day is going
  5. Make brews for the team.
  6. Do not use any negative phrases on a call
  7. Close complaint same day
  8. Have no short calls in a day.
  9. Take 30 inbound calls
  10. Agree callback with customer to improve FTR
  11. Wish customer a lovely day
  12. Send 3 trustpilots
  13. Added vulnerability where applicable
  14. Complete more than 1 chase on an account.
  15. Take ownership of a call when a colleague has previously dealt with it.
  16. Have less than 3 short outbound calls.