Ask acustomerhow theirday is goingWishcustomera lovelydaySend 3trustpilotsHave lessthan 3 shortoutboundcalls.Take 30inboundcallsHow wasthe call foryoutoday?Close allCRM tasksthat arestill open.Makebrews forthe team.Completemore than1 chase onan account.Closecomplaintsame dayHave noshort callsin a day.AddedvulnerabilitywhereapplicableAgreecallback withcustomer toimprove FTRDo not useany negativephrases on acallTake ownershipof a call when acolleague haspreviously dealtwith it.Logdissat/complaintwhereapplicableAsk acustomerhow theirday is goingWishcustomera lovelydaySend 3trustpilotsHave lessthan 3 shortoutboundcalls.Take 30inboundcallsHow wasthe call foryoutoday?Close allCRM tasksthat arestill open.Makebrews forthe team.Completemore than1 chase onan account.Closecomplaintsame dayHave noshort callsin a day.AddedvulnerabilitywhereapplicableAgreecallback withcustomer toimprove FTRDo not useany negativephrases on acallTake ownershipof a call when acolleague haspreviously dealtwith it.Logdissat/complaintwhereapplicable

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a customer how their day is going
  2. Wish customer a lovely day
  3. Send 3 trustpilots
  4. Have less than 3 short outbound calls.
  5. Take 30 inbound calls
  6. How was the call for you today?
  7. Close all CRM tasks that are still open.
  8. Make brews for the team.
  9. Complete more than 1 chase on an account.
  10. Close complaint same day
  11. Have no short calls in a day.
  12. Added vulnerability where applicable
  13. Agree callback with customer to improve FTR
  14. Do not use any negative phrases on a call
  15. Take ownership of a call when a colleague has previously dealt with it.
  16. Log dissat/complaint where applicable