Take ownershipof a call when acolleague haspreviously dealtwith it.Completemore than1 chase onan account.AddedvulnerabilitywhereapplicableWishcustomera lovelydayAgreecallback withcustomer toimprove FTRHave noshort callsin a day.Take 30inboundcallsDo not useany negativephrases on acallHow wasthe call foryoutoday?Close allCRM tasksthat arestill open.Send 3trustpilotsLogdissat/complaintwhereapplicableHave lessthan 3 shortoutboundcalls.Closecomplaintsame dayAsk acustomerhow theirday is goingMakebrews forthe team.Take ownershipof a call when acolleague haspreviously dealtwith it.Completemore than1 chase onan account.AddedvulnerabilitywhereapplicableWishcustomera lovelydayAgreecallback withcustomer toimprove FTRHave noshort callsin a day.Take 30inboundcallsDo not useany negativephrases on acallHow wasthe call foryoutoday?Close allCRM tasksthat arestill open.Send 3trustpilotsLogdissat/complaintwhereapplicableHave lessthan 3 shortoutboundcalls.Closecomplaintsame dayAsk acustomerhow theirday is goingMakebrews forthe team.

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take ownership of a call when a colleague has previously dealt with it.
  2. Complete more than 1 chase on an account.
  3. Added vulnerability where applicable
  4. Wish customer a lovely day
  5. Agree callback with customer to improve FTR
  6. Have no short calls in a day.
  7. Take 30 inbound calls
  8. Do not use any negative phrases on a call
  9. How was the call for you today?
  10. Close all CRM tasks that are still open.
  11. Send 3 trustpilots
  12. Log dissat/complaint where applicable
  13. Have less than 3 short outbound calls.
  14. Close complaint same day
  15. Ask a customer how their day is going
  16. Make brews for the team.