Take 30inboundcallsAsk acustomerhow theirday is goingDo not useany negativephrases on acallLogdissat/complaintwhereapplicableMakebrews forthe team.Have noshort callsin a day.Take ownershipof a call when acolleague haspreviously dealtwith it.AddedvulnerabilitywhereapplicableSend 3trustpilotsHow wasthe call foryoutoday?Closecomplaintsame dayCompletemore than1 chase onan account.Wishcustomera lovelydayClose allCRM tasksthat arestill open.Agreecallback withcustomer toimprove FTRHave lessthan 3 shortoutboundcalls.Take 30inboundcallsAsk acustomerhow theirday is goingDo not useany negativephrases on acallLogdissat/complaintwhereapplicableMakebrews forthe team.Have noshort callsin a day.Take ownershipof a call when acolleague haspreviously dealtwith it.AddedvulnerabilitywhereapplicableSend 3trustpilotsHow wasthe call foryoutoday?Closecomplaintsame dayCompletemore than1 chase onan account.Wishcustomera lovelydayClose allCRM tasksthat arestill open.Agreecallback withcustomer toimprove FTRHave lessthan 3 shortoutboundcalls.

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take 30 inbound calls
  2. Ask a customer how their day is going
  3. Do not use any negative phrases on a call
  4. Log dissat/complaint where applicable
  5. Make brews for the team.
  6. Have no short calls in a day.
  7. Take ownership of a call when a colleague has previously dealt with it.
  8. Added vulnerability where applicable
  9. Send 3 trustpilots
  10. How was the call for you today?
  11. Close complaint same day
  12. Complete more than 1 chase on an account.
  13. Wish customer a lovely day
  14. Close all CRM tasks that are still open.
  15. Agree callback with customer to improve FTR
  16. Have less than 3 short outbound calls.