Closecomplaintsame dayAsk acustomerhow theirday is goingTake 30inboundcallsDo not useany negativephrases on acallTake ownershipof a call when acolleague haspreviously dealtwith it.Wishcustomera lovelydayLogdissat/complaintwhereapplicableSend 3trustpilotsCompletemore than1 chase onan account.Agreecallback withcustomer toimprove FTRHave noshort callsin a day.Makebrews forthe team.Have lessthan 3 shortoutboundcalls.AddedvulnerabilitywhereapplicableHow wasthe call foryoutoday?Close allCRM tasksthat arestill open.Closecomplaintsame dayAsk acustomerhow theirday is goingTake 30inboundcallsDo not useany negativephrases on acallTake ownershipof a call when acolleague haspreviously dealtwith it.Wishcustomera lovelydayLogdissat/complaintwhereapplicableSend 3trustpilotsCompletemore than1 chase onan account.Agreecallback withcustomer toimprove FTRHave noshort callsin a day.Makebrews forthe team.Have lessthan 3 shortoutboundcalls.AddedvulnerabilitywhereapplicableHow wasthe call foryoutoday?Close allCRM tasksthat arestill open.

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close complaint same day
  2. Ask a customer how their day is going
  3. Take 30 inbound calls
  4. Do not use any negative phrases on a call
  5. Take ownership of a call when a colleague has previously dealt with it.
  6. Wish customer a lovely day
  7. Log dissat/complaint where applicable
  8. Send 3 trustpilots
  9. Complete more than 1 chase on an account.
  10. Agree callback with customer to improve FTR
  11. Have no short calls in a day.
  12. Make brews for the team.
  13. Have less than 3 short outbound calls.
  14. Added vulnerability where applicable
  15. How was the call for you today?
  16. Close all CRM tasks that are still open.