(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have no short calls in a day.
Added vulnerability where applicable
Log dissat/complaint where applicable
Ask a customer how their day is going
Take 30 inbound calls
Have less than 3 short outbound calls.
Agree callback with customer to improve FTR
Complete more than 1 chase on an account.
Do not use any negative phrases on a call
Take ownership of a call when a colleague has previously dealt with it.
