Take 30inboundcallsTake ownershipof a call when acolleague haspreviously dealtwith it.Close allCRM tasksthat arestill open.Closecomplaintsame dayHow wasthe call foryoutoday?Logdissat/complaintwhereapplicableSend 3trustpilotsDo not useany negativephrases on acallAddedvulnerabilitywhereapplicableHave noshort callsin a day.Ask acustomerhow theirday is goingCompletemore than1 chase onan account.Have lessthan 3 shortoutboundcalls.Agreecallback withcustomer toimprove FTRMakebrews forthe team.Wishcustomera lovelydayTake 30inboundcallsTake ownershipof a call when acolleague haspreviously dealtwith it.Close allCRM tasksthat arestill open.Closecomplaintsame dayHow wasthe call foryoutoday?Logdissat/complaintwhereapplicableSend 3trustpilotsDo not useany negativephrases on acallAddedvulnerabilitywhereapplicableHave noshort callsin a day.Ask acustomerhow theirday is goingCompletemore than1 chase onan account.Have lessthan 3 shortoutboundcalls.Agreecallback withcustomer toimprove FTRMakebrews forthe team.Wishcustomera lovelyday

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Take 30 inbound calls
  2. Take ownership of a call when a colleague has previously dealt with it.
  3. Close all CRM tasks that are still open.
  4. Close complaint same day
  5. How was the call for you today?
  6. Log dissat/complaint where applicable
  7. Send 3 trustpilots
  8. Do not use any negative phrases on a call
  9. Added vulnerability where applicable
  10. Have no short calls in a day.
  11. Ask a customer how their day is going
  12. Complete more than 1 chase on an account.
  13. Have less than 3 short outbound calls.
  14. Agree callback with customer to improve FTR
  15. Make brews for the team.
  16. Wish customer a lovely day