Send 3trustpilotsClosecomplaintsame dayMakebrews forthe team.AddedvulnerabilitywhereapplicableClose allCRM tasksthat arestill open.Take 30inboundcallsDo not useany negativephrases on acallHow wasthe call foryoutoday?Have noshort callsin a day.Take ownershipof a call when acolleague haspreviously dealtwith it.Ask acustomerhow theirday is goingCompletemore than1 chase onan account.Logdissat/complaintwhereapplicableWishcustomera lovelydayHave lessthan 3 shortoutboundcalls.Agreecallback withcustomer toimprove FTRSend 3trustpilotsClosecomplaintsame dayMakebrews forthe team.AddedvulnerabilitywhereapplicableClose allCRM tasksthat arestill open.Take 30inboundcallsDo not useany negativephrases on acallHow wasthe call foryoutoday?Have noshort callsin a day.Take ownershipof a call when acolleague haspreviously dealtwith it.Ask acustomerhow theirday is goingCompletemore than1 chase onan account.Logdissat/complaintwhereapplicableWishcustomera lovelydayHave lessthan 3 shortoutboundcalls.Agreecallback withcustomer toimprove FTR

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send 3 trustpilots
  2. Close complaint same day
  3. Make brews for the team.
  4. Added vulnerability where applicable
  5. Close all CRM tasks that are still open.
  6. Take 30 inbound calls
  7. Do not use any negative phrases on a call
  8. How was the call for you today?
  9. Have no short calls in a day.
  10. Take ownership of a call when a colleague has previously dealt with it.
  11. Ask a customer how their day is going
  12. Complete more than 1 chase on an account.
  13. Log dissat/complaint where applicable
  14. Wish customer a lovely day
  15. Have less than 3 short outbound calls.
  16. Agree callback with customer to improve FTR