Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Added vulnerability where applicable
2. Close all CRM tasks that are still open.
3. Have less than 3 short outbound calls.
4. Log dissat/complaint where applicable
5. Close complaint same day
6. Take ownership of a call when a colleague has previously dealt with it.
7. Wish customer a lovely day
8. Make brews for the team.
9. Agree callback with customer to improve FTR
10. Send 3 trustpilots
11. Take 30 inbound calls
12. Do not use any negative phrases on a call
13. Ask a customer how their day is going
14. Complete more than 1 chase on an account.
15. Have no short calls in a day.
16. How was the call for you today?