This bingo card has a free space and 24 words: Family of 3, Post scripting you wrote yourself in the team chat, Medicaid Call scheduled, Redirect and assertive on LL, Schedule kid with Medicaid, Schedule call with "mass health"- proper scripting used, Schedule 30 NPA's, Schedule Denture call, 100% QA- randomly, Pt has the same name as you or a team mate, Schedule surrounding after closest office is booked, Pt born the same month as you, Family of 4, 100% QA -send me date, time of call and #, Overcome "I won't schedule unless I know about my insurance", Reach out to me or a peer for help with scripting, NPDT % over 50 - full shift, “I’m calling for my son/daughter” “child” is 45+, Schedule "I need today"- but did not have today, Schedule additional off a transfer, No pausing on LL/QA, Schedule in ND or CA, Value statement on Non Priority Call and Implants - asking price.
November Elephant | November Elephant | November Elephant | Customer Experience | Call Center Bingo
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