This bingo card has 25 words: 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS, NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT, GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL, THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________, MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL, DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED, PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS, ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD, EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND, OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE, INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258, APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLOW PROCEDURE, THANK YOU FOR YOUR BUSINESS, THAT WOULD BE FRUSTERATING, MONEY MARKET ACCOUNTS ARE TIERED RATES, THANK YOU FOR YOUR TIME TODAY, ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS, Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY., THIS IS YOUR ONE AND ONLY CHANGE, I will be more than glad/ happy to assist you, DISCOVER IS HERE TO HELP YOU, NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD, Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER, HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE and SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER.
Front Office | Front Office | CD BINGO | Checking Account BINGO | Banking vocabulary
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