THIS ISYOUR ONEAND ONLYCHANGEMONEYMARKETACCOUNTSARE TIEREDRATESNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIOD2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERTHAT WOULDBEFRUSTERATINGTHANKYOU FORYOURTIMETODAYADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLDISCOVERIS HERETOHELP YOUPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________HAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLERate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.I will bemore thanglad/ happyto assistyouTHANKYOUFOR YOURBUSINESSTHIS ISYOUR ONEAND ONLYCHANGEMONEYMARKETACCOUNTSARE TIEREDRATESNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIOD2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERTHAT WOULDBEFRUSTERATINGTHANKYOU FORYOURTIMETODAYADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLDISCOVERIS HERETOHELP YOUPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________HAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLERate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.I will bemore thanglad/ happyto assistyouTHANKYOUFOR YOURBUSINESS

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. THIS IS YOUR ONE AND ONLY CHANGE
  2. MONEY MARKET ACCOUNTS ARE TIERED RATES
  3. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  4. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  5. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLOW PROCEDURE
  6. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  7. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  8. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  9. THAT WOULD BE FRUSTERATING
  10. THANK YOU FOR YOUR TIME TODAY
  11. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  12. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  13. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  14. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  15. DISCOVER IS HERE TO HELP YOU
  16. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  17. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  18. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  19. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  20. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  21. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  22. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  23. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  24. I will be more than glad/ happy to assist you
  25. THANK YOU FOR YOUR BUSINESS