DISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHIS ISYOUR ONEAND ONLYCHANGEPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERTHANKYOUFOR YOURBUSINESSMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODI will bemore thanglad/ happyto assistyouTHANKYOU FORYOURTIMETODAYRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERDISCOVERIS HERETOHELP YOUTHAT WOULDBEFRUSTERATINGOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHE ANNUALPERCENTAGERATE AS OFTODAYIS_________NOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSMONEYMARKETACCOUNTSARE TIEREDRATESAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258DISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHIS ISYOUR ONEAND ONLYCHANGEPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERTHANKYOUFOR YOURBUSINESSMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODI will bemore thanglad/ happyto assistyouTHANKYOU FORYOURTIMETODAYRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERDISCOVERIS HERETOHELP YOUTHAT WOULDBEFRUSTERATINGOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHE ANNUALPERCENTAGERATE AS OFTODAYIS_________NOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSMONEYMARKETACCOUNTSARE TIEREDRATESAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  2. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  3. THIS IS YOUR ONE AND ONLY CHANGE
  4. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  5. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  6. THANK YOU FOR YOUR BUSINESS
  7. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  8. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  9. I will be more than glad/ happy to assist you
  10. THANK YOU FOR YOUR TIME TODAY
  11. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  12. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  13. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  14. DISCOVER IS HERE TO HELP YOU
  15. THAT WOULD BE FRUSTERATING
  16. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  17. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  18. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  19. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  20. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  21. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  22. MONEY MARKET ACCOUNTS ARE TIERED RATES
  23. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLOW PROCEDURE
  24. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  25. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258