I will bemore thanglad/ happyto assistyouGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUND2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________MONEYMARKETACCOUNTSARE TIEREDRATESDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258Rate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.HAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERDISCOVERIS HERETOHELP YOUTHANKYOU FORYOURTIMETODAYSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTTHAT WOULDBEFRUSTERATINGAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHIS ISYOUR ONEAND ONLYCHANGETHANKYOUFOR YOURBUSINESSI will bemore thanglad/ happyto assistyouGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUND2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________MONEYMARKETACCOUNTSARE TIEREDRATESDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258Rate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.HAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERDISCOVERIS HERETOHELP YOUTHANKYOU FORYOURTIMETODAYSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTTHAT WOULDBEFRUSTERATINGAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHIS ISYOUR ONEAND ONLYCHANGETHANKYOUFOR YOURBUSINESS

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I will be more than glad/ happy to assist you
  2. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  3. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  4. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  5. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  6. MONEY MARKET ACCOUNTS ARE TIERED RATES
  7. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  8. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  9. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  10. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  11. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  12. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  13. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  14. DISCOVER IS HERE TO HELP YOU
  15. THANK YOU FOR YOUR TIME TODAY
  16. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  17. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  18. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  19. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  20. THAT WOULD BE FRUSTERATING
  21. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLOW PROCEDURE
  22. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  23. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  24. THIS IS YOUR ONE AND ONLY CHANGE
  25. THANK YOU FOR YOUR BUSINESS