DISCOVERIS HERETOHELP YOUNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHE ANNUALPERCENTAGERATE AS OFTODAYIS_________THAT WOULDBEFRUSTERATINGGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258PROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMER2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSMONEYMARKETACCOUNTSARE TIEREDRATESI will bemore thanglad/ happyto assistyouEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.APPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDURETHIS ISYOUR ONEAND ONLYCHANGEONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHANKYOU FORYOURTIMETODAYMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODTHANKYOUFOR YOURBUSINESSDISCOVERIS HERETOHELP YOUNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHE ANNUALPERCENTAGERATE AS OFTODAYIS_________THAT WOULDBEFRUSTERATINGGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258PROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMER2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSMONEYMARKETACCOUNTSARE TIEREDRATESI will bemore thanglad/ happyto assistyouEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.APPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDURETHIS ISYOUR ONEAND ONLYCHANGEONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHANKYOU FORYOURTIMETODAYMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODTHANKYOUFOR YOURBUSINESS

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. DISCOVER IS HERE TO HELP YOU
  2. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  3. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  4. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  5. THAT WOULD BE FRUSTERATING
  6. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  7. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  8. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  9. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  10. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  11. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  12. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  13. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  14. MONEY MARKET ACCOUNTS ARE TIERED RATES
  15. I will be more than glad/ happy to assist you
  16. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  17. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  18. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLOW PROCEDURE
  19. THIS IS YOUR ONE AND ONLY CHANGE
  20. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  21. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  22. THANK YOU FOR YOUR TIME TODAY
  23. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  24. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  25. THANK YOU FOR YOUR BUSINESS