EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDTHAT WOULDBEFRUSTERATINGPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERI will bemore thanglad/ happyto assistyouGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.MONEYMARKETACCOUNTSARE TIEREDRATESTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________APPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHIS ISYOUR ONEAND ONLYCHANGEOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHANKYOUFOR YOURBUSINESSNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILTHANKYOU FORYOURTIMETODAYDISCOVERIS HERETOHELP YOUONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIOD2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDTHAT WOULDBEFRUSTERATINGPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERI will bemore thanglad/ happyto assistyouGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.MONEYMARKETACCOUNTSARE TIEREDRATESTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________APPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHIS ISYOUR ONEAND ONLYCHANGEOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHANKYOUFOR YOURBUSINESSNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILTHANKYOU FORYOURTIMETODAYDISCOVERIS HERETOHELP YOUONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIOD2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  2. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  3. THAT WOULD BE FRUSTERATING
  4. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  5. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  6. I will be more than glad/ happy to assist you
  7. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  8. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  9. MONEY MARKET ACCOUNTS ARE TIERED RATES
  10. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  11. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLOW PROCEDURE
  12. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  13. THIS IS YOUR ONE AND ONLY CHANGE
  14. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  15. THANK YOU FOR YOUR BUSINESS
  16. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  17. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  18. THANK YOU FOR YOUR TIME TODAY
  19. DISCOVER IS HERE TO HELP YOU
  20. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  21. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  22. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  23. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  24. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  25. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258