Did the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERI will bemore thanglad/ happyto assistyouPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREMONEYMARKETACCOUNTSARE TIEREDRATESDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDTHIS ISYOUR ONEAND ONLYCHANGEONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILTHANKYOU FORYOURTIMETODAYDISCOVERIS HERETOHELP YOURate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.THE ANNUALPERCENTAGERATE AS OFTODAYIS_________THANKYOUFOR YOURBUSINESSNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMEROUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUE2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258ADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADTHAT WOULDBEFRUSTERATINGEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERI will bemore thanglad/ happyto assistyouPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREMONEYMARKETACCOUNTSARE TIEREDRATESDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDTHIS ISYOUR ONEAND ONLYCHANGEONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILTHANKYOU FORYOURTIMETODAYDISCOVERIS HERETOHELP YOURate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.THE ANNUALPERCENTAGERATE AS OFTODAYIS_________THANKYOUFOR YOURBUSINESSNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMEROUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUE2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258ADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADTHAT WOULDBEFRUSTERATINGEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUND

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  2. I will be more than glad/ happy to assist you
  3. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  4. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLOW PROCEDURE
  5. MONEY MARKET ACCOUNTS ARE TIERED RATES
  6. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  7. THIS IS YOUR ONE AND ONLY CHANGE
  8. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  9. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  10. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  11. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  12. THANK YOU FOR YOUR TIME TODAY
  13. DISCOVER IS HERE TO HELP YOU
  14. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  15. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  16. THANK YOU FOR YOUR BUSINESS
  17. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  18. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  19. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  20. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  21. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  22. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  23. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  24. THAT WOULD BE FRUSTERATING
  25. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND