ONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODDISCOVERIS HERETOHELP YOUMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THIS ISYOUR ONEAND ONLYCHANGEHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUE2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSTHANKYOUFOR YOURBUSINESSI will bemore thanglad/ happyto assistyouTHAT WOULDBEFRUSTERATINGDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDMONEYMARKETACCOUNTSARE TIEREDRATESGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLERate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.THE ANNUALPERCENTAGERATE AS OFTODAYIS_________THANKYOU FORYOURTIMETODAYNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODDISCOVERIS HERETOHELP YOUMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THIS ISYOUR ONEAND ONLYCHANGEHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUE2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSTHANKYOUFOR YOURBUSINESSI will bemore thanglad/ happyto assistyouTHAT WOULDBEFRUSTERATINGDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDMONEYMARKETACCOUNTSARE TIEREDRATESGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLERate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.THE ANNUALPERCENTAGERATE AS OFTODAYIS_________THANKYOU FORYOURTIMETODAYNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUT

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  2. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  3. DISCOVER IS HERE TO HELP YOU
  4. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  5. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  6. THIS IS YOUR ONE AND ONLY CHANGE
  7. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  8. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  9. THANK YOU FOR YOUR BUSINESS
  10. I will be more than glad/ happy to assist you
  11. THAT WOULD BE FRUSTERATING
  12. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  13. MONEY MARKET ACCOUNTS ARE TIERED RATES
  14. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  15. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  16. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  17. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  18. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  19. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLOW PROCEDURE
  20. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  21. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  22. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  23. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  24. THANK YOU FOR YOUR TIME TODAY
  25. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT