DISCOVERIS HERETOHELP YOUNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEI will bemore thanglad/ happyto assistyouDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLTHANKYOU FORYOURTIMETODAYMONEYMARKETACCOUNTSARE TIEREDRATESRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.THANKYOUFOR YOURBUSINESSDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUESMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258APPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSTHIS ISYOUR ONEAND ONLYCHANGETHAT WOULDBEFRUSTERATINGEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTDISCOVERIS HERETOHELP YOUNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEI will bemore thanglad/ happyto assistyouDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLTHANKYOU FORYOURTIMETODAYMONEYMARKETACCOUNTSARE TIEREDRATESRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.THANKYOUFOR YOURBUSINESSDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUESMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258APPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSTHIS ISYOUR ONEAND ONLYCHANGETHAT WOULDBEFRUSTERATINGEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUT

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. DISCOVER IS HERE TO HELP YOU
  2. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  3. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  4. I will be more than glad/ happy to assist you
  5. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  6. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  7. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  8. THANK YOU FOR YOUR TIME TODAY
  9. MONEY MARKET ACCOUNTS ARE TIERED RATES
  10. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  11. THANK YOU FOR YOUR BUSINESS
  12. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  13. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  14. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  15. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  16. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  17. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  18. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  19. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  20. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLOW PROCEDURE
  21. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  22. THIS IS YOUR ONE AND ONLY CHANGE
  23. THAT WOULD BE FRUSTERATING
  24. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  25. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT