INCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THANKYOUFOR YOURBUSINESSDISCOVERIS HERETOHELP YOU2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHIS ISYOUR ONEAND ONLYCHANGEAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.NOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERMONEYMARKETACCOUNTSARE TIEREDRATESTHANKYOU FORYOURTIMETODAYI will bemore thanglad/ happyto assistyouNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________THAT WOULDBEFRUSTERATINGINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THANKYOUFOR YOURBUSINESSDISCOVERIS HERETOHELP YOU2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHIS ISYOUR ONEAND ONLYCHANGEAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOWPROCEDUREMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.NOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERMONEYMARKETACCOUNTSARE TIEREDRATESTHANKYOU FORYOURTIMETODAYI will bemore thanglad/ happyto assistyouNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________THAT WOULDBEFRUSTERATING

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  2. THANK YOU FOR YOUR BUSINESS
  3. DISCOVER IS HERE TO HELP YOU
  4. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  5. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  6. THIS IS YOUR ONE AND ONLY CHANGE
  7. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLOW PROCEDURE
  8. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  9. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  10. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  11. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  12. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  13. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  14. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  15. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  16. MONEY MARKET ACCOUNTS ARE TIERED RATES
  17. THANK YOU FOR YOUR TIME TODAY
  18. I will be more than glad/ happy to assist you
  19. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  20. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  21. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  22. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  23. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  24. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  25. THAT WOULD BE FRUSTERATING